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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 590 of 16,595 decisions

Decisions

Most recent first
1 Mar 2021 Outside Jurisdiction Redditch Borough Council (202010803) Case 202010803 · Local Authority / ALMO or TMO The resident is unhappy about delays to the completion of the Right To Buy process caused by a historical boundary … 26 Feb 2021 Outside Jurisdiction Brighton and Hove City Council (202004771) Case 202004771 · Occupancy Rights This complaint is about the landlord’s handling of the resident’s concerns about her rent arrears following her decision to relinquish … 26 Feb 2021 Outside Jurisdiction Haringey Council (201916353) Case 201916353 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of repair in her temporary accommodation to the lift … 26 Feb 2021 Outside Jurisdiction Wandsworth Council (202006579) Case 202006579 · Leaseholder The complaint concerns the Council’s response to the resident’s request that it include a performance bond for tendered contracts. 23 Feb 2021 Outside Jurisdiction Crawley Borough Council (202003168) Case 202003168 · Financial This complaint is about: The resident’s liability to pay costs relating to repairs to his porch roof, included in his … 23 Feb 2021 Outside Jurisdiction Housing 21 (201905687) Case 201905687 · Applicant This complaint is about: The landlord’s handling of the resident’s application for housing in an extra care property in 2016. … 23 Feb 2021 Outside Jurisdiction Thames Valley Housing Association Limited (201904274) Case 201904274 · Estate Management The complaint concerns a dispute about the area allocated to the resident as their garden and how this is defined … 22 Feb 2021 Outside Jurisdiction Islington Council (202001430) Case 202001430 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak through their bathroom ceiling. 22 Feb 2021 Outside Jurisdiction Paragon Asra Housing Limited (202005054) Case 202005054 · Information and data management The resident complained about the landlord’s: handling of a staircasing transaction in 2012. response to their request for the registration … 13 Feb 2021 Outside Jurisdiction Catalyst Housing Limited (201910076) Case 201910076 · Moving/Buying/Selling Home The complaint is about the landlord’s decision not to change the resident’s housing transfer band. 12 Feb 2021 Outside Jurisdiction LiveWest Homes Limited (202001701) Case 202001701 · Information and data management The complaint is about the landlord’s response to the resident’s reports about: Historic kitchen works and contractor behaviour Missed appointments … 8 Feb 2021 Outside Jurisdiction Thirteen Housing Group Limited (202000580) Case 202000580 · Old Charges categories The complaint is about the landlord increasing the resident’s service charge. 5 Feb 2021 Outside Jurisdiction Haringey Council (202005594) Case 202005594 The complaint concerns the level of compensation offered by the landlord, in response to her request for compensation for the … 5 Feb 2021 Outside Jurisdiction LiveWest Homes Limited (202004865) Case 202004865 REPORT COMPLAINT 202004865 LiveWest Homes Limited 5 February 2021 Our approach What we can and cannot consider is called the … 4 Feb 2021 Outside Jurisdiction Kingston upon Thames Council (202003379) Case 202003379 · Managing Relations The resident complains that the landlord failed to handle her complaints in accordance with its complaints procedure in that: 29 Jan 2021 Outside Jurisdiction Karbon Homes Limited (202002192) Case 202002192 · Old Charges categories REPORT COMPLAINT 202002192 Karbon Homes Limited 29 January 2021 Our approach What we can and cannot consider is called the … 29 Jan 2021 Outside Jurisdiction Peabody Trust (202001840) Case 202001840 · Managing Relations The resident complains about the level of tenancy support he has received from his support provider. 27 Jan 2021 Outside Jurisdiction Moat Housing Group Limited (202001648) Case 202001648 · Managing Relations REPORT COMPLAINT 202001648 Moat Housing Group Limited 27 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 Jan 2021 Outside Jurisdiction London & Quadrant Housing Trust (202004505) Case 202004505 · ASB/Abuse/Nuisance The resident complains about how the landlord handled her reports of anti-social behaviour by her neighbours, in particular: the landlord’s … 20 Jan 2021 Outside Jurisdiction Network Homes Limited (201900298) Case 201900298 · Old Property Condition categories The complaint is about: 20 Jan 2021 Outside Jurisdiction Notting Hill Genesis (202007739) Case 202007739 The complaint is about: 20 Jan 2021 Outside Jurisdiction Southwark Council (202001947) Case 202001947 · Local Authority / ALMO or TMO The complaint is about the increase to the service charge for major works following a section 20 consultation process. 19 Jan 2021 Outside Jurisdiction Peabody Trust (202007376) Case 202007376 · Old Property Condition migrated-2025 The complaint relates to the landlords handling of a heating dis-repair issue. 15 Jan 2021 Outside Jurisdiction Array (202001047) Case 202001047 · Old Charges categories The resident complains about the level of service charge charged in relation to his property and the reasonableness of the … 15 Jan 2021 Outside Jurisdiction Catalyst Housing Limited (202001847) Case 202001847 · Managing Relations The complaint concerns: the landlord’s response to reports of water ingress and a lack of electricity supply to the garage; … 15 Jan 2021 Outside Jurisdiction Lambeth Council (202001297) Case 202001297 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s concerns about the increase in his service charges, in particular, … 13 Jan 2021 Outside Jurisdiction Southwark Council (202007170) Case 202007170 · Leaseholder REPORT COMPLAINT 202007170 Southwark Council 13 January 2021 Our approach What we can and cannot consider is called the Ombudsman’s … 12 Jan 2021 Outside Jurisdiction A2Dominion Homes Limited (201915585) Case 201915585 · Old Home Ownership Issues (not new build) categories This complaint is about the landlord’s response to the resident’s request for an extension to her lease. 12 Jan 2021 Outside Jurisdiction Bassetlaw District Council (202002925) Case 202002925 · Local Authority / ALMO or TMO The complaint concerns the resident’s eviction from their former property due to rent arrears, which they state arose due to … 12 Jan 2021 Outside Jurisdiction One Housing Group (202006808) Case 202006808 · Health and Safety (inc. building safety) REPORT COMPLAINT 202006808 One Housing Group 11 January 2021 Our approach What we can and cannot consider is called the … 24 Dec 2020 Outside Jurisdiction Notting Hill Genesis (202007231) Case 202007231 REPORT COMPLAINT 202007231 Notting Hill Genesis 24 December 2020 Our approach What we can and cannot consider is called the … 23 Dec 2020 Outside Jurisdiction Birmingham City Council (201915607) Case 201915607 · Local Authority / ALMO or TMO The complaint is about the level of service charge for major works. 23 Dec 2020 Outside Jurisdiction Notting Hill Genesis (201806908) Case 201806908 · Old Tenants Behaviour categories REPORT COMPLAINT 201806908 Notting Hill Genesis 22 December 2020 Our approach What we can and cannot consider is called the … 23 Dec 2020 Outside Jurisdiction One Housing Group Limited (202004761) Case 202004761 · Financial The complaint concerns whether or not the resident is liable to pay a rent increase. 23 Dec 2020 Outside Jurisdiction The Riverside Group Limited (202001988) Case 202001988 · Old Charges categories The complaint concerns whether or not the resident is liable to pay for communal heating for their property 16 Dec 2020 Outside Jurisdiction Hackney Council (202004968) Case 202004968 The Resident complained: about the information the landlord provided to this Service in relation to a previous complaint under the … 11 Dec 2020 Outside Jurisdiction Sanctuary Housing Association (201910465) Case 201910465 · Financial The complaint is about the level of service charges and service charge increase, as well as the landlord’s communication regarding … 9 Dec 2020 Outside Jurisdiction Clarion Housing Association Limited (202002867) Case 202002867 · Old Home Ownership Issues (not new build) categories The complaint is about the length of time taken by the landlord to identify the source of a leak into … 4 Dec 2020 Outside Jurisdiction Peabody Trust 2018 (202004754) Case 202004754 The complaint is about the landlord’s response to the Resident’s compensation request for damage to their flooring following a leak. 3 Dec 2020 Outside Jurisdiction Birmingham City Council (202000068) Case 202000068 · Local Authority / ALMO or TMO The complaint is about the Council’s assessment of the residents housing needs.