Newham Council (202101367)
The complaint is about the landlords handling of the resident’s request for compensation following a decant from her property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
South Tyneside Council (202105807)
The complaint concerns reports of an abandoned vehicle in a parking bay opposite the resident’s property.
Hyde Housing Association Limited (201909034)
The complaint concerns the level and reasonableness of the service charges.
London & Quadrant Housing Trust (202000245)
The complaint refers to: The landlord’s introduction of a communal caretaking service and service charge for this. The resident’s concerns about the level of service charge and her request for this to be removed. The resident’s concerns about the frequency and standard of service received. The landlord’s handling of the …
Newham Council (202002206)
REPORT COMPLAINT 202002206 Newham Council 20 July 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]
Yorkshire Housing Limited (202011704)
The resident’s complaint is about the level of rent they are being charged.
Salix Homes Limited (202104609)
The complaint is about the landlord’s response to the resident’s reports that the landlord’s contractor damaged their car.
Clarion Housing Association Limited (202011727)
The resident complains about how the landlord has responded to his reports of structural issues and cracks in the property.
Metropolitan Housing Trust Limited (202101822)
The complaint concerns the landlord’s response to reports of repairs to the resident’s garage.
Swindon Borough Council (202009294)
The complaint is about the Council disposing of items it was storing for the resident.
Metropolitan Housing Trust Limited (202012807)
The complaint is about the landlord’s response to the resident’s reports of repairs following major gas works in 2019.
Southern Housing Group Limited (202104632)
The complaint is about the landlords response to the resident’s concerns regarding a data breach.
Notting Hill Genesis (202006957)
The resident is unhappy that a parking space was not included within the purchase of their property. The resident is unhappy that the landlord has not subsequently agreed to sell them a parking space.
Birmingham City Council (202008235)
The complaint is about the landlord's response to the resident’s request for compensation for personal injury and damage to personal items resulting from a leak caused by roof works.
Southwark Council (202005991)
The complaint is about the landlord’s decision not to reimburse the resident for money he spent on private accommodation while works to the property were being carried out.
Kingston upon Thames Council (202013280)
The complaint is about advice given by a council officer to a councillor about the council’s contact restrictions relating to the resident.
The Guinness Partnership Limited (202011602)
The complaint is about the landlord’s response to the resident’s reports of damage to her car window.
Home Group Limited (202009515)
The complaint is about the landlord’s handling of reports of a leak in the bathroom at the property.
Lewisham Council (201912664)
This complaint is about the managing agent’s response to the resident’s request that his Thames Water, Watersure Plus, discount be backdated to 2015.
London & Quadrant Housing Trust (202013643)
The resident has complained about the following issues: That service charges for maintaining and operating a door entry system are too high. That the landlord cannot, or should not, recharge her for the full cost of this item.
Clarion Housing Association Limited (202100142)
The complaint is about charges in respect of major works, specifically, the landlord’s ability to recover these costs having not set up a sinking fund for such purposes.
Tower Hamlets Council (202008756)
The complaint is about the level of compensation awarded by the local authority for how a Right to Buy application was handled in 2013.
Onward Homes Limited (202102430)
The complaint concerns the assessment of the resident’s housing needs
Metropolitan Thames Valley Housing (202009696)
The complaint is about the landlord’s response to the resident’s concerns about whether their service charges are apportioned in accordance with their lease and the reasonableness of these charges.
Broxtowe Borough Council (202101020)
The resident is unhappy with the Council’s handling of a consultation process when reviewing independent living schemes in the area.
London & Quadrant Housing Trust (202014377)
The complaint is about the payability and reasonableness of the service charges at the property.
The Guinness Partnership Limited (202011931)
The complaint concerns the landlord’s response to reports of staff conduct.
Sovereign Network Homes (202003089)
The resident complained about: The division of the rear garden to the property. The landlord’s response to their request that they be granted possession of thier neighbour’s garden.
Wandsworth Council (202017417)
The complaint is about the landlord’s handling of repairs to the communal lift at the property.
London Borough of Hackney (202010001)
The complaint is about the level of compensation offered by the landlord’s insurer in relation to the resident’s claim for property damage and loss of rental income following a leak from a neighbouring property.
Clarion Housing Association Limited (202104519)
REPORT COMPLAINT 202104519 Clarion Housing Association Limited 8 June 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Midland Heart Limited (202101408)
The complaint is about the landlord’s handling of reports of pipe blockages and leaks into the Resident’s property.
Epping Forest District Council (202009199)
The complaint is about the landlord’s demand for a charge prior to sale of the property, for the Renewable Heat Incentive Scheme (RHIS) payments it would not receive following the resident becoming legal owner.
Norwich City Council (201915203)
The leaseholder complained about the following issues: That the landlord did not provide information explaining that the property had no television aerial during the sales process. That they should not be liable for service charges for a television aerial.
Southwark Council (202008460)
The complaint is about the landlord’s response to the resident’s request for information regarding an incident that occurred in 2016 at his building.
Kingston upon Thames Council (202011154)
The complaint is about the resident’s reports of noise nuisance.
Sovereign Housing Association Limited (202005644)
The complaint concerns the information about the property provided by the landlord, prior to the residents starting their shared ownership lease.
Clarion Housing Association Limited (201901431)
The complaint is about the landlord’s handling of repairs to the communal lift at the property.
Metropolitan Housing Trust Limited (202010164)
The complaint is about the landlords handling of the residents reports concerning the maintenance of roads outside the property.
Anchor Hanover Group (202014148)
The complaint concerns an increase in service charges for heating and hot water.
One Vision Housing Limited (201817317)
The complaint is about the level of redress offered by the landlord in respect of its acknowledged failings in carrying out works in the garden at the property.
Lambeth Council (202010450)
REPORT COMPLAINT 202010450 Lambeth Council 20 May 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]
North Tyneside Council (202101168)
The complaint concerns:
The Riverside Group Limited (202013603)
The complaint is about the landlord’s response to the resident’s reports of mismanagement of their service charge account and cyclical and sinking funds for major works. The complaint is also about the landlord’s handling of the resident’s reports over a lack of consultation around major works.
Westminster City Council (202012880)
The complaint concerns the landlord’s handling of: The resident’s reports of water leaks in the property. The resident’s request for information from the landlord relating to repairs of leaks at the property. ongoing repairs required to the pipework at the property following the leaks.
Octavia Housing (202000816)
The resident is unhappy with the landlord’s response to their complaint regarding works on their property, damage to their garden, pest control and communication problems.
Town and Country Housing (202012971)
The complaint concerns the reasonableness of the service charge and the way it is apportioned.
Gloucester City Council (201814421)
The complaint concerns the Council’s assessment of the residents housing needs and banding allocation.
Clarion Housing Association Limited (202013071)
The complaint is about the landlord’s response to the resident’s reports of her neighbours keeping dogs.
Gateshead Metropolitan Borough Council (201808064)
The complaint concerns the council’s response to reports of disrepair, a bug infestation, a smell in the property and antisocial behaviour.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)