Birmingham City Council (202109800)
The resident complained about the information the landlord provided about the property, following their right to buy application.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Anchor Hanover Group (202014722)
The complaint is about the landlords handling of the residents reports of: The level of service charge at the property. The landlord’s complaint handling.
Newlon Housing Trust (202102602)
The complaint is about the level of rent the resident is being charged.
Clarion Housing Association Limited (202102434)
The complaint is about the landlord’s response to the resident’s request that it refund an advanced rent payment.
Aster Communities (202017599)
The complaint concerns:
Hyde Housing Association Limited (202103486)
The complaint is about the landlord's handling of the residents’ request to change parking bays by varying their lease.
GreenSquareAccord Limited (202103826)
The complaint concerns the fulfilment of the terms of a self-build scheme.
Notting Hill Genesis (202013079)
The complaint concerns the landlord’s refusal to grant permission for the property to be converted.
Notting Hill Genesis (202108267)
The complaint is about the landlord's referral and response to a Community Multi-Agency Risk Assessment Conference (CMARAC) that that took place in 2019 and the information used as part of that assessment.
Southwark Council (202103621)
The complaint is about the resident’s liability for rent arrears.
Onward Homes Limited (202107633)
The complaint concerns an increase in service charges.
Camden Council (202102563)
REPORT COMPLAINT 202102563 Camden Council 17 September 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]
Platform Housing Group Limited (202105359)
The complaint is about the landlord’s handling of the residents’ end of tenancy notification.
The Guinness Partnership Limited (202104385)
The resident complained about landlord’s management of a deceased neighbour’s property.
Lincolnshire Housing Partnership Limited (202102815)
The complaint is about the level of rent.
Norwich City Council (202015236)
The complaint is about service charges for sheltered housing support and alarm costs
Tower Hamlets Council (202102251)
The complaint is about the Council’s handling of the resident’s application for housing, and its handling of the resident’s queries about rent arrears.
North East Derbyshire District Council (201911894)
It has been difficult to engage with the resident to clarify the issues which they wish to bring as part of this complaint. Since January 2021, in their contact with this Service, the resident has referred to the following complaints: A dispute about the boundary between their garden and their …
LiveWest Homes Limited (202016064)
The complaint concerns the resident’s request for the landlord to change the classification of the property from a three bedroom to a two bedroom.
Midland Heart Limited (202011922)
The complaint is about the landlord’s response to the resident’s concerns with the level, and standard of work carried out in relation to his service charges.
Network Homes Limited (201915458)
The complaint concerns a dispute about whether the resident has sole use of the garden at the property.
Paragon Asra Housing Limited (202006279)
The complaint is about the liability for fees arising during the sale of a property.
Cobalt Housing Limited (202006302)
The complaint is about the landlord’s response to the resident’s reports of: issues with the drains at her property; issues with the air quality at the property in or around 2013/2014.
Irwell Valley Housing Association Limited (202004776)
This complaint is about the landlord’s response to the resident’s allegation that a member of its staff assaulted him on 12 April 2018.
Bournemouth Churches Housing Association Limited (202002952)
The complaint concerns the landlord’s response to the resident’s claim of a breach of data protection.
Southern Housing Group Limited (202016172)
The complaint is about the landlord’s response to the resident’s reports of a data breach.
Bernicia Group (202106739)
The complaint is about the level of rent.
Estuary Housing Association Limited (202107783)
The complaint is about the landlord’s response to the resident’s request for compensation for an injury.
Waltham Forest Council (202103705)
The complaint is about the landlord’s decision to decline a request for reimbursement of costs for fencing works.
Newlon Housing Trust (202108218)
The complaint concerns the landlord's response to the resident’s request to amend the terms of their tenancy concerning succession rights.
Westminster Community Homes Limited (202101251)
The complaint is about the resident’s requests for compensation from the landlord for excessive energy costs since the start of her tenancy.
Trafford Housing Trust Limited (202106952)
The complaint concerns the resident’s liability to pay Trustcare charges.
Notting Hill Genesis (202007768)
The residents complain about: How the landlord managed the replacement of the communal boiler in the building, including: How it responded to residents’ suggestions and comments in relation to the specification of works and how this has impacted the current proposed works and level of service charges. The landlord’s management …
London Borough of Hackney (202012859)
REPORT COMPLAINT 202012859 Hackney Council 16 August 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]
Leeds City Council (202101985)
The complaint concerns liability to pay service charges for heating.
Hyde Housing Association Limited (202008966)
The complaint is about the level and reasonableness of service charges at the property, including, and in particular, in relation to fire and safety charges and the landlord’s administration of the service charge account overall, including it charging for services not received and making errors in its calculations and charging …
Anchor Hanover Group (202105225)
The complaint is about the resident’s concerns regarding the costs of the catering service provided within his accommodation.
Charnwood Borough Council (202017121)
The complaint is about the Council’s handling of a Right to Buy (RTB) application; including its failure to disclose the Pre-Cast Reinforced Concrete (PRC) construction of the building in the early stage of the RTB process.
London & Quadrant Housing Trust (201800178)
The resident is complaining about the landlord’s handling of repairs in their property.
Vivid Housing Limited (202009229)
The complaint is about the landlord’s response to the resident’s concerns with her service charge increase.
Brent Council (202003690)
The complaint is about the landlord’s response to the resident’s request for a permanent decant.
LiveWest Homes Limited (202009742)
The complaint concerns the level of service charges.
London & Quadrant Housing Trust (202102841)
The complaint is about the level of rent at the property.
Northumberland Council (202014130)
The complaint concerns the resident’s application for housing, including a separate application for his son.
Tower Hamlets Council (201913189)
The complaint concerns:
Trafford Housing Trust Limited (202016694)
The resident complained that they pay an ‘affordable rent’ under their tenancy, rather than a ‘social rent’
Nottingham City Homes (202013041)
The complaint is about the landlord’s handling of the resident’s transfer application.
Southwark Council (202104317)
The complaint is about The handling of the resident’s request for compensation for damage to their possessions The handling of the resident’s application for housing following a fire at their previous property.
Broxtowe Borough Council (201913786)
The complaint concerns the Council’s handling of reports of repair required to the resident’s garage roof.
Hyde Housing Association Limited (202012315)
The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports between 2017 and 2019.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)