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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "property" × Outcome: Outside_Jurisdiction ×

Showing 165 of 16,595 decisions matching "property"

Decisions

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20 Jan 2026 Outside Jurisdiction London Borough of Lewisham (202503271) Case 202503271 · Local Authority / ALMO or TMO Decision Case ID 202503271 Decision type Jurisdiction Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date … 12 Dec 2025 Outside Jurisdiction Midland Heart Limited (202334895) Case 202334895 · Responsive repairs/activity Decision Case ID 202334895 Decision type Jurisdiction Landlord Midland Heart Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 … 8 Dec 2025 Outside Jurisdiction A2Dominion Housing Group Limited (202400727) Case 202400727 · Financial Decision Case ID 202400727 Decision type Jurisdiction Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 3 Dec 2025 Outside Jurisdiction Bolton at Home Limited (202519544) Case 202519544 · Health and Safety (inc. building safety) Decision Case ID 202519544 Decision type Jurisdiction Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Outside Jurisdiction City of Doncaster Council (202507105) Case 202507105 · Responsive repairs/activity Decision Case ID 202507105 Decision type Jurisdiction Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO … 24 Nov 2025 Outside Jurisdiction The Guinness Partnership Limited (202334721) Case 202334721 · Financial Decision Case ID 202334721 Decision type Jurisdiction Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 2 Oct 2025 Outside Jurisdiction Barnsley Metropolitan Borough Council (202343326) Case 202343326 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of its resident’s request to retrieve personal belongings from her late sister’s property. 26 Sep 2025 Outside Jurisdiction London & Quadrant Housing Trust (202330970) Case 202330970 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs to the property. 25 Sep 2025 Outside Jurisdiction Midland Heart Limited (202440384) Case 202440384 · Financial The complaint is about the landlord’s handling of the resident’s reports of: damp and mould. a pest infestation. the void … 22 Sep 2025 Outside Jurisdiction Citizen Housing Group Limited (202317398) Case 202317398 · Estate Management The complaint is about: The resident’s access to his vehicle being restricted by the landlord. The landlord attempting to conduct … 18 Sep 2025 Outside Jurisdiction London Borough of Hackney (202427479) Case 202427479 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp, mould and leaks at the property. 10 Sep 2025 Outside Jurisdiction Hyde Housing Association Limited (202420187) Case 202420187 · Financial This complaint is about estate management charges for the resident’s property, and the member landlord’s communication about those charges. 10 Sep 2025 Outside Jurisdiction The Abbeyfield Society (202402794) Case 202402794 · Abbeyfield The complaint is about: The information provided by the landlord to the resident when they purchased their independent living accommodation … 8 Aug 2025 Outside Jurisdiction London & Quadrant Housing Trust (202428808) Case 202428808 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 30 Jul 2025 Outside Jurisdiction Winchester City Council (202226500) Case 202226500 · Local Authority / ALMO or TMO The complaint is about Winchester City Council’s (the council’s) handling of: Repairs to a property provided as temporary accommodation while … 29 Jul 2025 Outside Jurisdiction Moat Homes Limited (202210756) Case 202210756 · Old Property Condition categories The complaint is about the landlord’s handling of: A leak at the resident’s property and the associated repairs. A pest … 3 Jul 2025 Outside Jurisdiction A2Dominion Housing Group Limited (202422363) Case 202422363 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 30 Jun 2025 Outside Jurisdiction London & Quadrant Housing Trust (202434985) Case 202434985 · Financial The complaint is about: The landlord's handling of reports of damp and mould. The landlord's handling of repairs to the … 26 Jun 2025 Outside Jurisdiction Jigsaw Homes Group Limited (202431673) Case 202431673 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs in the resident’s property. 12 Jun 2025 Outside Jurisdiction Birmingham City Council (202419765) Case 202419765 · Responsive repairs/activity The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s … 27 May 2025 Outside Jurisdiction Leeds City Council (202304704) Case 202304704 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs in the property. 20 May 2025 Outside Jurisdiction Sovereign Network Group (202330557) Case 202330557 · Responsive repairs/activity The complaint is about the landlord’s handling of a rodent infestation affecting the resident’s property. 12 May 2025 Outside Jurisdiction One Vision Housing Limited (202318446) Case 202318446 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of flooding from the property above and the subsequent … 8 Apr 2025 Outside Jurisdiction London Borough of Enfield (202338241) Case 202338241 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: The safety of the building. Its offer to … 25 Mar 2025 Outside Jurisdiction Orbit Group Limited (202304349) Case 202304349 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale of a shared ownership property after the death of the … 18 Mar 2025 Outside Jurisdiction Citizen Housing (202316111) Case 202316111 · Managing Relations This complaint is about the landlord’s: Handling of outstanding repairs in the property. Staff conduct. 17 Mar 2025 Outside Jurisdiction Basildon Borough Council (202304509) Case 202304509 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: concerns regarding the condition of his property at sign up; … 27 Feb 2025 Outside Jurisdiction London Borough of Camden Council (202326928) Case 202326928 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 18 Feb 2025 Outside Jurisdiction London Borough of Camden Council (202305961) Case 202305961 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould. Handling of various estate … 13 Feb 2025 Outside Jurisdiction Places for People Group Limited (202227269) Case 202227269 · Old Property Condition categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the resident’s property. 28 Jan 2025 Outside Jurisdiction Royal Borough Of Greenwich (202408593) Case 202408593 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the property. 28 Nov 2024 Outside Jurisdiction London & Quadrant Housing Trust (L&Q) (202224058) Case 202224058 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs in the property. Report of silica … 27 Nov 2024 Outside Jurisdiction London & Quadrant Housing Trust (L&Q) (202325715) Case 202325715 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of the resident’s reports of a leak in the property and damp and … 22 Nov 2024 Outside Jurisdiction Orbit Group Limited (202302635) Case 202302635 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of floods at the property in 2022. 19 Nov 2024 Outside Jurisdiction Aster Group Limited (202230046) Case 202230046 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request to remain in a decant property. 5 Nov 2024 Outside Jurisdiction London & Quadrant Housing Trust (L&Q) (202230344) Case 202230344 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of water ingress in the property. 16 Sep 2024 Outside Jurisdiction Clarion Housing Association Limited (202305546) Case 202305546 · Old Property Condition migrated-2025 The complaint is about repairs to the roof and gutters, pest control, and the resident’s request for reimbursement of costs … 13 Sep 2024 Outside Jurisdiction Royal Borough of Kensington and Chelsea (202307978) Case 202307978 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for repairs to the gutters at the property. 12 Sep 2024 Outside Jurisdiction Clarion Housing Association Limited (202221917) Case 202221917 · Financial The complaint is about: The level of compensation paid by the landlord in recognition of damage to personal belongings, and … 9 Sep 2024 Outside Jurisdiction Westminster City Council (202109522) Case 202109522 · Moving/Buying/Selling Home The complaint is about the landlord’s refusal to replace the front door of the property. 27 Aug 2024 Outside Jurisdiction Peabody Trust (202307638) Case 202307638 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of various repairs, including a roof leak, window repairs and the gas supply … 27 Aug 2024 Outside Jurisdiction Town and Country Housing (202316220) Case 202316220 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of costs associated with the resident’s permanent decant from her property. 5 Aug 2024 Outside Jurisdiction Runnymede Borough Council (202204517) Case 202204517 · Old Property Condition migrated-2025 This complaint is about the Council’s handling of disabled adaptations to the resident’s property. 31 Jul 2024 Outside Jurisdiction Aspire Housing Limited (202323850) Case 202323850 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of various repairs within the property. 29 Jul 2024 Outside Jurisdiction London Borough of Hounslow (202230191) Case 202230191 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of a leak into, and the subsequent damage to, … 29 Jul 2024 Outside Jurisdiction Peabody Trust (202127649) Case 202127649 · Moving/Buying/Selling Home The complaint is about the landlord’s decision to calculate the premium for extending the lease using a property valuation it … 26 Jul 2024 Outside Jurisdiction Haringey London Borough Council (202231673) Case 202231673 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: antisocial behaviour (ASB); repairs following a leak into … 12 Jul 2024 Outside Jurisdiction Sandwell Metropolitan Borough Council (202305551) Case 202305551 · Old Property Condition migrated-2025 The resident’s complaint is about: The landlord’s decision not to reclassify her property as having two bedrooms rather than three; … 10 Jul 2024 Outside Jurisdiction Orbit Group Limited (202214357) Case 202214357 · Financial The resident’s complaint is about the landlord’s: Misrepresentation of the property before he purchased it; Increases to his service charge. 31 May 2024 Outside Jurisdiction Camden Council (202229738) Case 202229738 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the ongoing refurbishment works to the property adjoining …