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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 704 of 16,595 decisions matching "property"

Decisions

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30 Apr 2026 No Maladministration Octavia Housing (202533112) Case 202533112 · ASB/Abuse/Nuisance Decision Case ID 202533112 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 April … 2 Mar 2026 No Maladministration Royal Borough Of Greenwich (202318040) Case 202318040 · Managing Relations Decision Case ID 202318040 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority Occupancy Leaseholder Date 3 … 20 Feb 2026 No Maladministration Citizen Housing Group Limited (202409244) Case 202409244 · ASB/Abuse/Nuisance Decision Case ID 202409244 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 20 … 19 Feb 2026 No Maladministration Newlon Housing Trust (202525203) Case 202525203 · Managing Relations Decision Case ID 202525203 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 16 Feb 2026 No Maladministration LiveWest Homes Limited (202341745) Case 202341745 · ASB/Abuse/Nuisance Decision Case ID 202341745 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 … 29 Jan 2026 No Maladministration Medway Council (202423533) Case 202423533 · Local Authority / ALMO or TMO Decision Case ID 202423533 Decision type Investigation Landlord Medway Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 16 Jan 2026 No Maladministration Exeter City Council (202513791) Case 202513791 · Local Authority / ALMO or TMO Decision Case ID 202513791 Decision type Investigation Landlord Exeter City Council Landlord type Local Authority / ALMO or TMO Occupancy … 6 Jan 2026 No Maladministration London Borough of Islington (202345628) Case 202345628 · Local Authority / ALMO or TMO Decision Case ID 202345628 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 22 Dec 2025 No Maladministration Habinteg Housing Association Limited (202507807) Case 202507807 · ASB/Abuse/Nuisance Decision Case ID 202507807 Decision type Investigation Landlord Habinteg Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 No Maladministration Platform Housing Group Limited (202439162) Case 202439162 · Managing Relations Decision Case ID 202439162 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Dec 2025 No Maladministration A2Dominion Housing Group Limited (202328230) Case 202328230 · Estate Management Decision Case ID 202328230 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 19 Dec 2025 No Maladministration LiveWest Homes Limited (202453254) Case 202453254 · ASB/Abuse/Nuisance Decision Case ID 202453254 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Periodic Tenancy Date … 18 Dec 2025 No Maladministration Clarion Housing Association Limited (202323260) Case 202323260 · Estate Management Decision Case ID 202323260 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 15 Dec 2025 No Maladministration Wandle Housing Association Limited (202517573) Case 202517573 · Financial Decision Case ID 202517573 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 4 Dec 2025 No Maladministration Hexagon Housing Association Limited (202419734) Case 202419734 · ASB/Abuse/Nuisance Decision Case ID 202419734 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Dec 2025 No Maladministration GreenSquareAccord Limited (202509140) Case 202509140 · Managing Relations Decision Case ID 202509140 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 3 December … 28 Nov 2025 No Maladministration The Guinness Partnership Limited (202405990) Case 202405990 · Managing Relations Decision Case ID 202405990 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 No Maladministration A2Dominion Housing Group Limited (202332324) Case 202332324 · Information and data management Decision Case ID 202332324 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 No Maladministration GreenSquareAccord Limited (202419137) Case 202419137 · Managing Relations Decision Case ID 202419137 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November … 26 Nov 2025 No Maladministration Hyde Housing Association Limited (202449388) Case 202449388 · Managing Relations Decision Case ID 202449388 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Nov 2025 No Maladministration Sheffield City Council (202402357) Case 202402357 · Managing Relations Decision Case ID 202402357 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority / ALMO or TMO Occupancy … 19 Nov 2025 No Maladministration Manchester City Council (202505558) Case 202505558 · Local Authority / ALMO or TMO Decision Case ID 202505558 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 19 Nov 2025 No Maladministration North Devon Homes (202432929) Case 202432929 · Estate Management Decision Case ID 202432929 Decision type Investigation Landlord North Devon Homes Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Nov 2025 No Maladministration Plus Dane Housing Limited (202507370) Case 202507370 · ASB/Abuse/Nuisance Decision Case ID 202507370 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Nov 2025 No Maladministration Midland Heart Limited (202420380) Case 202420380 · Managing Relations Decision Case ID 202420380 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 17 Nov 2025 No Maladministration Notting Hill Genesis (202411290) Case 202411290 · Information and data management Decision Case ID 202411290 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 13 Nov 2025 No Maladministration London & Quadrant Housing Trust (202334372) Case 202334372 · Managing Relations Decision Case ID 202334372 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership … 7 Nov 2025 No Maladministration London & Quadrant Housing Trust (202331254) Case 202331254 · Financial Decision Case ID 202331254 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 6 Nov 2025 No Maladministration Notting Hill Genesis (202427481) Case 202427481 · Financial Decision Case ID 202427481 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 6 November … 4 Nov 2025 No Maladministration Sovereign Network Group (202440772) Case 202440772 · Estate Management Decision Case ID 202440772 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 31 Oct 2025 No Maladministration London Borough of Newham (202445140) Case 202445140 · Managing Relations Decision Case ID 202445140 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 30 Oct 2025 No Maladministration Abri Group Limited (202324968) Case 202324968 · Managing Relations Decision Case ID 202324968 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Oct 2025 No Maladministration Citizen Housing Group Limited (202330437) Case 202330437 · ASB/Abuse/Nuisance Decision Case ID 202330437 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 No Maladministration Yorkshire Housing Limited (202342174) Case 202342174 · ASB/Abuse/Nuisance Decision Case ID 202342174 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 20 Oct 2025 No Maladministration The Community Housing Group Limited (202341258) Case 202341258 · Managing Relations Decision Case ID 202341258 Decision type Investigation Landlord The Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 17 Oct 2025 No Maladministration Ocean Housing Limited (202339274) Case 202339274 · ASB/Abuse/Nuisance Decision Case ID 202339274 Decision type Investigation Landlord Ocean Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 14 Oct 2025 No Maladministration Progress Housing Association Limited (202323072) Case 202323072 · ASB/Abuse/Nuisance Decision Case ID 202323072 Decision type Investigation Landlord Progress Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 1 Oct 2025 No Maladministration Aster Group Limited (202430598) Case 202430598 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of a drainage issue at the property. Repairs to … 1 Oct 2025 No Maladministration Birmingham City Council (202430972) Case 202430972 · Local Authority / ALMO or TMO The complaint is about: The information the landlord provided about the resident’s tenancy. The suitability of the property the landlord … 30 Sep 2025 No Maladministration Clarion Housing Association Limited (202347689) Case 202347689 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: A gas safety check and its contractor’s conduct. The resident’s requests for … 30 Sep 2025 No Maladministration Hyde Housing Association Limited (202426785) Case 202426785 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a moth infestation in the property. 30 Sep 2025 No Maladministration London & Quadrant Housing Trust (202440022) Case 202440022 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and her concerns about the information … 30 Sep 2025 No Maladministration Ocean Housing Limited (202451771) Case 202451771 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A hot water cylinder replacement. The resident’s reports of obstructions in the … 29 Sep 2025 No Maladministration Nottingham Community Housing Association Limited (202331741) Case 202331741 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of defects at her property, in particular repairs to … 26 Sep 2025 No Maladministration Sandwell Metropolitan Borough Council (202348399) Case 202348399 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The purchase of the resident’s former property, home move, and associated communications … 26 Sep 2025 No Maladministration Vivid Housing Limited (202400144) Case 202400144 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a fly infestation affecting her property. The associated … 23 Sep 2025 No Maladministration The Riverside Group Limited (202453289) Case 202453289 · Managing Relations The complaint is about the landlord's decision to report property damage to the police. 16 Sep 2025 No Maladministration Moat Homes Limited (202453000) Case 202453000 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a bedbug infestation at her property. 15 Sep 2025 No Maladministration London Borough of Camden Council (202431629) Case 202431629 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request that it repaint the property’s hallway following a roof … 12 Sep 2025 No Maladministration Torus62 Limited (202417468) Case 202417468 · Financial The complaint is about the landlord’s handling of: damp and mould repairs while the resident was decanted the resident’s reports …