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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "december" × Outcome: No_Maladministration ×

Showing 48 of 16,595 decisions matching "december"

Decisions

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24 Dec 2025 No Maladministration Clarion Housing Association Limited (202403215) Case 202403215 · Managing Relations Decision Case ID 202403215 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 24 … 24 Dec 2025 No Maladministration Mid Devon District Council (202431865) Case 202431865 · Local Authority / ALMO or TMO Decision Case ID 202431865 Decision type Investigation Landlord Mid Devon District Council Landlord type Local Authority / ALMO or TMO … 24 Dec 2025 No Maladministration Platform Housing Group Limited (202316221) Case 202316221 · Managing Relations Decision Case ID 202316221 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 22 Dec 2025 No Maladministration Habinteg Housing Association Limited (202507807) Case 202507807 · ASB/Abuse/Nuisance Decision Case ID 202507807 Decision type Investigation Landlord Habinteg Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 No Maladministration Norwich City Council (202515338) Case 202515338 · Local Authority / ALMO or TMO Decision Case ID 202515338 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 22 Dec 2025 No Maladministration Platform Housing Group Limited (202439162) Case 202439162 · Managing Relations Decision Case ID 202439162 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Dec 2025 No Maladministration A2Dominion Housing Group Limited (202328230) Case 202328230 · Estate Management Decision Case ID 202328230 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 19 Dec 2025 No Maladministration LiveWest Homes Limited (202453254) Case 202453254 · ASB/Abuse/Nuisance Decision Case ID 202453254 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Periodic Tenancy Date … 19 Dec 2025 No Maladministration London Borough of Hammersmith and Fulham (202334879) Case 202334879 · Financial Decision Case ID 202334879 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 19 Dec 2025 No Maladministration Origin Housing Limited (202510587) Case 202510587 · Managing Relations Decision Case ID 202510587 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 No Maladministration Southern Housing (202510450) Case 202510450 · ASB/Abuse/Nuisance Decision Case ID 202510450 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 December … 18 Dec 2025 No Maladministration Clarion Housing Association Limited (202323260) Case 202323260 · Estate Management Decision Case ID 202323260 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 18 Dec 2025 No Maladministration Leeds City Council (202324679) Case 202324679 · Local Authority / ALMO or TMO Decision Case ID 202324679 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 18 … 18 Dec 2025 No Maladministration Regenda Limited (202405086) Case 202405086 · Financial Decision Case ID 202405086 Decision type Investigation Landlord Regenda Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 December … 18 Dec 2025 No Maladministration Thrive Homes Limited (202432294) Case 202432294 · Financial Decision Case ID 202432294 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 18 December … 16 Dec 2025 No Maladministration Citizen Housing Group Limited (202503624) Case 202503624 · Health and Safety (inc. building safety) Decision Case ID 202503624 and 202538587 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured … 16 Dec 2025 No Maladministration Estuary Housing Association Limited (202335719) Case 202335719 · Estate Management Decision Case ID 202335719 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 16 Dec 2025 No Maladministration ForHousing Limited (202433325) Case 202433325 · Managing Relations Decision Case ID 202433325 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Date 16 December 2025 … 16 Dec 2025 No Maladministration Irwell Valley Housing Association Limited (202340420) Case 202340420 · Managing Relations Decision Case ID 202340420 Decision type Investigation Landlord Irwell Valley Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 15 Dec 2025 No Maladministration Sanctuary Housing Association (202432443) Case 202432443 · Estate Management Decision Case ID 202432443 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 15 December … 15 Dec 2025 No Maladministration Sovereign Network Group (202415333) Case 202415333 · Managing Relations Decision Case ID 202415333 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Dec 2025 No Maladministration Wandle Housing Association Limited (202517573) Case 202517573 · Financial Decision Case ID 202517573 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Dec 2025 No Maladministration Home Group Limited (202436012) Case 202436012 · ASB/Abuse/Nuisance Decision Case ID 202436012 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 10 Dec 2025 No Maladministration Abri Group Limited (202435787) Case 202435787 · Managing Relations Decision Case ID 202435787 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 10 Dec 2025 No Maladministration Gateway Housing Association Limited (202407368) Case 202407368 · Managing Relations Decision Case ID 202407368 Decision type Investigation Landlord Gateway Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 9 Dec 2025 No Maladministration First Garden Cities Homes Limited (202336055) Case 202336055 · ASB/Abuse/Nuisance Decision Case ID 202336055 Decision type Investigation Landlord First Garden Cities Homes Limited Landlord type Housing Association Occupancy Assured Shorthold … 8 Dec 2025 No Maladministration GreenSquareAccord Limited (202331616) Case 202331616 · Managing Relations Decision Case ID 202331616 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 December … 8 Dec 2025 No Maladministration Sage Rented Limited (202334807) Case 202334807 · ASB/Abuse/Nuisance Decision Case ID 202334807 Decision type Investigation Landlord Sage Rented Limited Landlord type For profit Occupancy Assured Shorthold Tenancy Date … 5 Dec 2025 No Maladministration City of Westminster Council (202452017) Case 202452017 · Local Authority / ALMO or TMO Decision Case ID 202452017 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 5 Dec 2025 No Maladministration Yorkshire Housing Limited (202405884) Case 202405884 · Managing Relations Decision Case ID 202405884 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 … 4 Dec 2025 No Maladministration Hexagon Housing Association Limited (202419734) Case 202419734 · ASB/Abuse/Nuisance Decision Case ID 202419734 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Dec 2025 No Maladministration GreenSquareAccord Limited (202509140) Case 202509140 · Managing Relations Decision Case ID 202509140 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 3 December … 28 Oct 2025 No Maladministration Platform Housing Group Limited (202410718) Case 202410718 · Managing Relations Decision Case ID 202410718 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Oct 2025 No Maladministration Thirteen Housing Group Limited (202502875) Case 202502875 · Financial Decision Case ID 202502875 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 15 Aug 2025 No Maladministration Gateway Housing Association Limited (202400771) Case 202400771 · Financial The complaint is about the landlord’s handling of: The resident’s request for a meeting to discuss cyclical works . Issuing … 19 Dec 2024 No Maladministration Home Group Limited (202308173) Case 202308173 · Old Property Condition migrated-2025 REPORT COMPLAINT 202308173 Home Group Limited 19 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 9 Dec 2024 No Maladministration Peabody Trust (202223158) Case 202223158 · Old Complaints Handling categories REPORT COMPLAINT 202223158 Peabody Trust 9 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 28 Apr 2023 No Maladministration A2Dominion Housing Options Limited (202004822) Case 202004822 · Moving/Buying/Selling Home The complaint is about the landlord's handling of: the resident’s request to be rehomed due to overcrowding and medical needs; … 20 Dec 2022 No Maladministration One Manchester Limited (202128661) Case 202128661 · Financial The complaint is about: A rent arrears letter sent to the resident in December 2021. the landlord’s handling of the … 21 Apr 2022 No Maladministration Islington Council (202103622) Case 202103622 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s concerns about: The caretaker attending his block on 2 March … 20 Dec 2021 No Maladministration The Riverside Group Limited (202013454) Case 202013454 · Financial REPORT COMPLAINT 202013454 The Riverside Group Limited 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 20 Dec 2021 No Maladministration Tower Hamlets Homes (202109524) Case 202109524 · Old Property Condition migrated-2025 REPORT COMPLAINT 202109524 Tower Hamlets Homes 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 8 Dec 2021 No Maladministration Sandwell Metropolitan Borough Council (202107784) Case 202107784 · Local Authority / ALMO or TMO REPORT COMPLAINT 202107784 Sandwell Metropolitan Borough Council 8 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 13 Jul 2021 No Maladministration Kingston upon Thames Council (202010080) Case 202010080 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Original decision to restrict the resident’s access to a single point of contact. Decision … 25 Mar 2021 No Maladministration Cross Keys Homes Limited (202003275) Case 202003275 · Financial This complaint is about the landlord’s response to the resident’s concerns regarding the following issues: The compensation offered for belongings … 5 Jan 2021 No Maladministration London Borough of Hillingdon (202000105) Case 202000105 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports regarding: multiple instances of water ingress at his property … 8 Dec 2020 No Maladministration Midland Heart Limited (202002902) Case 202002902 · Estate Management REPORT COMPLAINT 202002902 Midland Heart Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 3 Dec 2020 No Maladministration Aster Group Limited (202000764) Case 202000764 · Information and data management REPORT COMPLAINT 202000764 Aster Group Limited 3 December 2020 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints …