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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 704 of 16,595 decisions matching "property"

Decisions

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25 May 2022 No Maladministration Southwark Council (202119518) Case 202119518 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s request to be transferred. The complaint is about the landlord’s … 23 May 2022 No Maladministration One Housing Group Limited (202001357) Case 202001357 · ASB/Abuse/Nuisance The resident’s complaint is about the following: How the landlord handled the resident’s reports of anti-social behaviour from the neighbour … 22 May 2022 No Maladministration Clarion Housing Association Limited (202012635) Case 202012635 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents reports of Anti-Social Behaviour (ASB) and inadequate sound insulation at … 16 May 2022 No Maladministration Southern Housing Group Limited (202110741) Case 202110741 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Reports of damp and mould at her property. Request to … 13 May 2022 No Maladministration Sandwell Metropolitan Borough Council (202104914) Case 202104914 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour, including: parking … 12 May 2022 No Maladministration Derwent Housing Association Limited (202110835) Case 202110835 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the residents reports of cigarette smoke from the flat above entering her … 11 May 2022 No Maladministration Clarion Housing Association Limited (202114535) Case 202114535 · Information and data management The complaint is about: The information provided by the landlord about the property and the tenancy type during the tenancy … 10 May 2022 No Maladministration East Midlands Housing Group Limited (202112444) Case 202112444 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about his attempts to purchase the property. 6 May 2022 No Maladministration Six Town Housing Limited (202103076) Case 202103076 · Managing Relations The complaint is about the landlord’s handling of the resident’s report about the conduct of a contractor that attended her … 3 May 2022 No Maladministration London Borough of Hillingdon (202104614) Case 202104614 · Estate Management The complaint is about the landlord’s replacement of lighting in the area around the resident’s property and the effect this … 29 Apr 2022 No Maladministration Magenta Living (202120371) Case 202120371 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for a bath to be installed at his property. 29 Apr 2022 No Maladministration Thames Valley Housing Association Limited (202108291) Case 202108291 · Financial The complaint is about: The landlord's response to the resident’s concerns regarding fire safety at the pro p erty and … 28 Apr 2022 No Maladministration Islington Council (202101745) Case 202101745 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about the windows at the property. The landlord’s complaint … 25 Apr 2022 No Maladministration Thames Valley Housing Association Limited (201912488) Case 201912488 · ASB/Abuse/Nuisance This complaint is about: The resident’s liability to pay for some of her service charges. A legal charge against the … 22 Apr 2022 No Maladministration One Housing Group Limited (202116962) Case 202116962 · Managing Relations The complaint concerns the landlord’s response to: The resident’s reports of a water leak from the property above. The associated … 22 Apr 2022 No Maladministration Peabody Trust (202108866) Case 202108866 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports of excessive heat in the property due to a … 22 Apr 2022 No Maladministration Sandwell Metropolitan Borough Council (202110281) Case 202110281 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of damp and mould in her property. The associated … 21 Apr 2022 No Maladministration Sanctuary Housing Association (202105364) Case 202105364 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident's requests for rehousing, handling of complaints of antisocial behaviour (ASB) … 20 Apr 2022 No Maladministration Sedgemoor District Council (202105004) Case 202105004 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: disrepair issues at her property; the conduct of … 19 Apr 2022 No Maladministration Rotherham Metropolitan Borough Council (202100671) Case 202100671 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to extend or reconfigure the kitchen in her property. 15 Apr 2022 No Maladministration Habinteg Housing Association Limited (202112314) Case 202112314 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports about the condition of the bathroom and kitchen in the … 15 Apr 2022 No Maladministration Network Homes Limited (202106729) Case 202106729 · Old Property Condition migrated-2025 The complaint concerns: How the landlord responded to the resident’s request to replace a fence. Delays in replacing the windows … 11 Apr 2022 No Maladministration East Midlands Housing Group Limited (202101005) Case 202101005 · Financial The complaint is about the landlord’s decision to re-charge the resident for having taken off and disposed of the internal … 8 Apr 2022 No Maladministration Greatwell Homes Limited (202009209) Case 202009209 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s management transfer. The resident’s requests for adaptations to the property. 6 Apr 2022 No Maladministration Leeds City Council (202119882) Case 202119882 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the windows at the property. 31 Mar 2022 No Maladministration Gentoo Group Limited (202112841) Case 202112841 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s: report that a leak under her kitchen had resulted in … 31 Mar 2022 No Maladministration North Northamptonshire Council (202013832) Case 202013832 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s application for disability adaptations to his property. 30 Mar 2022 No Maladministration Ongo Homes Limited (202108801) Case 202108801 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to keep a dog in the property. 25 Mar 2022 No Maladministration South Cambridgeshire District Council (202107370) Case 202107370 · Managing Relations The complaint is about the landlord’s handling of: A pest control appointment. The resident’s installation of CCTV at her property. … 22 Mar 2022 No Maladministration Greenwich Council (202109482) Case 202109482 · Financial The complaint is about the landlord’s decision to charge rent for the property up until August 2020. 21 Mar 2022 No Maladministration Runnymede Borough Council (202102366) Case 202102366 · Old Property Condition migrated-2025 This complaint is about the landlord's decision to refuse the resident’s request for a stairlift in her property. 18 Mar 2022 No Maladministration Severnside Housing (202115584) Case 202115584 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about his attempts to purchase the property. 16 Mar 2022 No Maladministration Community Gateway Association Limited (202015749) Case 202015749 · Managing Relations The resident has complained about: Complaint One: the resident’s complaint is about the landlord’s handling of rent arrears; Complaint Two: … 15 Mar 2022 No Maladministration Hackney Council (202103426) Case 202103426 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her reports of noise transference from another property. 10 Mar 2022 No Maladministration Sanctuary Housing Association (202104712) Case 202104712 · Occupancy Rights The complaint is about the landlord’s response to the notice period and date of notice used by the landlord when … 5 Mar 2022 No Maladministration Wiltshire Council (202106981) Case 202106981 · Financial The complaint is about the landlord's response to: repairs to the care-line pull cord system in the resident’s property. the … 4 Mar 2022 No Maladministration B3 Living Limited (202110317) Case 202110317 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's report of flies and bad odour from her neighbour’s property. 3 Mar 2022 No Maladministration Waltham Forest Council (202010446) Case 202010446 · Health and Safety (inc. building safety) The complaint is about: The landlord’s decision to force entry for a gas safety inspection at the resident’s property. The … 2 Mar 2022 No Maladministration Estuary Housing Association Limited (202102612) Case 202102612 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request: for soundproofing insulation at the property. to be transferred … 28 Feb 2022 No Maladministration Rochdale Boroughwide Housing Limited (202104684) Case 202104684 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of water damage in the resident’s property. 28 Feb 2022 No Maladministration Shepherds Bush Housing Association Limited (202100875) Case 202100875 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s transfer application and request for priority banding on medical grounds. The … 28 Feb 2022 No Maladministration Southampton City Council (201915276) Case 201915276 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Water ingress in the loft at the property. … 25 Feb 2022 No Maladministration Moat Homes Limited (202108392) Case 202108392 · Financial The complaint is about the landlord’s: Handling of a heating upgrade and loft insulation in the resident’s property. Decision not … 24 Feb 2022 No Maladministration One Vision Housing Limited (202015165) Case 202015165 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: A pest infestation following the death of her … 24 Feb 2022 No Maladministration Tower Hamlets Council (202102768) Case 202102768 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak in his property. 24 Feb 2022 No Maladministration Wandle Housing Association Limited (202014773) Case 202014773 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns about the communal window cleaning at the property. The … 23 Feb 2022 No Maladministration London & Quadrant Housing Trust (202005112) Case 202005112 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: Broken lift and intercom at the property and … 22 Feb 2022 No Maladministration Paragon Asra Housing Limited (202100150) Case 202100150 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the kitchen and bathroom upgrades; The condition of the property when the … 21 Feb 2022 No Maladministration The Guinness Partnership Limited (202103612) Case 202103612 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a leak at the property. 17 Feb 2022 No Maladministration Runnymede Borough Council (202107057) Case 202107057 · Moving/Buying/Selling Home The complaint is about: the landlord’s refusal of the resident’s mutual exchange application and; the landlord’s response to the resident’s …