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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,256 of 16,595 decisions

Decisions

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2 May 2025 No Maladministration Cheshire Peaks & Plains Housing Trust Limited (202326951) Case 202326951 · Responsive repairs/activity The complaint is about the landlord's handling of a repair to the resident’s paving stones and patio. 30 Apr 2025 No Maladministration Amplius Living (202322332) Case 202322332 · Old Estate Management categories The complaint is about the landlord’s goodwill payment offer for the resident’s complaint about being stuck in a lift. 30 Apr 2025 No Maladministration Citizen Housing Group Limited (202005003) Case 202005003 · Financial The complaint is about the landlord’s response to the resident’s: Rent account queries Reports of damp and mould 30 Apr 2025 No Maladministration City of Doncaster Council (202422091) Case 202422091 · ASB/Abuse/Nuisance The complaint is about the landlord’s response about the resident’s antisocial behaviour (ASB) reports. 30 Apr 2025 No Maladministration Halton Housing (202416113) Case 202416113 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s antisocial behaviour (ASB) reports. The resident’s repairs reports. The resident’s … 30 Apr 2025 No Maladministration Livv Housing Group (202410272) Case 202410272 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s report of damp in his property. 30 Apr 2025 No Maladministration Newark and Sherwood District Council (202322776) Case 202322776 · Local Authority / ALMO or TMO The complaint is about: The landlord’s choice-based letting portal. The resident’s tenancy start date. Staff conduct. 30 Apr 2025 No Maladministration Nottingham City Council (202318700) Case 202318700 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of a leak. Handling of the formal complaint. 30 Apr 2025 No Maladministration Thanet District Council (202320019) Case 202320019 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s query about the size of his property in 2023. 30 Apr 2025 No Maladministration Together Housing Association Limited (202327211) Case 202327211 · Financial The complaint is about the resident’s concerns about the landlord’s handling of his rent account. 29 Apr 2025 No Maladministration London Borough of Lambeth (202314858) Case 202314858 · Local Authority / ALMO or TMO REPORT COMPLAINT 202314858 Lambeth Council 29 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Apr 2025 No Maladministration Vico Homes Limited (202317286) Case 202317286 · ASB/Abuse/Nuisance The complaint is about the landlord’s allocation of a property which the resident did not believe was safe, and its … 25 Apr 2025 No Maladministration Yorkshire Housing Limited (202326472) Case 202326472 · Estate Management REPORT COMPLAINT 202326472 Yorkshire Housing Limited 25 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 24 Apr 2025 No Maladministration bpha Limited (202312405) Case 202312405 · Estate Management The complaint is about the landlord’s responses to the resident’s complaint about: His concerns with the new communal heating system. … 24 Apr 2025 No Maladministration Clarion Housing Association Limited (202326450) Case 202326450 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concern that a recording device was installed in his bathroom … 24 Apr 2025 No Maladministration Swindon Borough Council (202321619) Case 202321619 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of her report of Anti Social Behaviour (ASB). 23 Apr 2025 No Maladministration Citizen Housing (202417758) Case 202417758 · Financial The complaint is about the landlord’s response to the resident’s: Request for compensation for damage to her belongings caused by … 22 Apr 2025 No Maladministration Medway Council (202313199) Case 202313199 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of flooring repairs. 17 Apr 2025 No Maladministration Citizen Housing (202321963) Case 202321963 · Managing Relations The complaint is about the landlord's: Response to the resident’s reports of a leak causing damp and mould at the … 17 Apr 2025 No Maladministration City of Doncaster Council (202320184) Case 202320184 · Managing Relations The complaint is about the landlord's handling of: The delays in its out of hours telephone number being answered. The … 16 Apr 2025 No Maladministration Sovereign Network Group (202338588) Case 202338588 · Estate Management The complaint is about the landlord’s handling of the resident’s request for trees to be cut back. 15 Apr 2025 No Maladministration Brentwood Borough Council (202315156) Case 202315156 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of concerns about the neighbour’s camera doorbell. 15 Apr 2025 No Maladministration City of Doncaster Council (202341833) Case 202341833 · Moving/Buying/Selling Home The complaint is about the landlord's response to the resident’s reports that the shower was not working when the property … 15 Apr 2025 No Maladministration Hyde Housing Association Limited (202337994) Case 202337994 · Health and Safety (inc. building safety) The landlord’s response to the resident’s report of a fire alarm setting off. 15 Apr 2025 No Maladministration Sanctuary Housing Association (202346635) Case 202346635 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a radiator not heating properly. 15 Apr 2025 No Maladministration South Cambridgeshire District Council (202347341) Case 202347341 · Estate Management The complaint is about the landlord’s handling of the resident’s queries concerning the accuracy of an Energy Performance Certificate (EPC) … 15 Apr 2025 No Maladministration Yorkshire Housing Limited (202417344) Case 202417344 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s associated complaint. 11 Apr 2025 No Maladministration London Borough of Barnet (202322862) Case 202322862 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). Excessive noise transference from the … 10 Apr 2025 No Maladministration Amplius Living (202334124) Case 202334124 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of a leak and damp and mould. The resident’s … 9 Apr 2025 No Maladministration Anchor Hanover Group (202231369) Case 202231369 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: poor staff conduct anti-social behaviour (ASB) 9 Apr 2025 No Maladministration Brighton and Hove City Council (202419152) Case 202419152 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of bedbugs in the property. 4 Apr 2025 No Maladministration Jigsaw Homes Group Limited (202327207) Case 202327207 · Estate Management The complaint is about the landlord’s handling of reports that the resident’s windows had not been cleaned for 2 years. 3 Apr 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202225736) Case 202225736 · Managing Relations This complaint is about the landlord’s handling of: The resident’s repair requests relating to the doors, heating system and toilets … 1 Apr 2025 No Maladministration Hammersmith and Fulham Council (202318263) Case 202318263 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports that the bins are not being placed in the … 31 Mar 2025 No Maladministration Curo Places Limited (202317590) Case 202317590 · Estate Management This complaint is about the landlord’s handling of the resident’s concerns about the car parking facilities on his estate. 31 Mar 2025 No Maladministration Gentoo Group Limited (202233149) Case 202233149 · Estate Management The complaint is about the landlord’s handling of the resident’s reports that the previous landlord had given her consent to … 31 Mar 2025 No Maladministration London Borough of Havering Council (202416725) Case 202416725 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 31 Mar 2025 No Maladministration Regenda Limited (202323400) Case 202323400 · Financial The complaint is about the landlord's response to the resident's request for a refund of costs incurred when moving out … 31 Mar 2025 No Maladministration The Guinness Partnership Limited (202327955) Case 202327955 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s request for replacement flooring. 28 Mar 2025 No Maladministration Clarion Housing Association Limited (202318587) Case 202318587 · Occupancy Rights The complaint is about the landlord's handling of the termination of the tenancy, which resulted in rent arrears under the … 28 Mar 2025 No Maladministration Clarion Housing Association Limited (202413355) Case 202413355 · Old Complaints Handling categories The complaint is about the landlord's handling of: Damp and mould. The resident’s request for further loft insulation. Damaged tiles … 28 Mar 2025 No Maladministration Great Places Housing Association (202329756) Case 202329756 · Occupancy Rights The complaint is about: The managing agent’s handling of the resident’s initial enquiry about subletting the property. The resident’s report … 27 Mar 2025 No Maladministration Derby City Council (202321778) Case 202321778 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports that his carpet had been damaged during his bathroom … 27 Mar 2025 No Maladministration Midland Heart Limited (202315369) Case 202315369 · Financial The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s rent account. The associated complaint. 26 Mar 2025 No Maladministration Accent Housing Limited (202340007) Case 202340007 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about dogs barking at a neighbouring property. 26 Mar 2025 No Maladministration London Borough of Brent (202325341) Case 202325341 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The level of caretaking services provided. The … 26 Mar 2025 No Maladministration Peabody Trust (202206513) Case 202206513 · Estate Management The complaint is about the landlord’s handling of: Reports of damp, mould, water ingress, and its handling of the associated … 26 Mar 2025 No Maladministration Poplar Housing And Regeneration Community Association Limited (202316792) Case 202316792 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the garden fence. 26 Mar 2025 No Maladministration South Cambridgeshire District Council (202323272) Case 202323272 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request to install an electrical vehicle (EV) charging point to … 26 Mar 2025 No Maladministration Tower Hamlets Community Housing (202206352) Case 202206352 · Old Property Condition categories The complaint is about the landlord’s handling of leaks in the property and the subsequent damage caused.