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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: No_Maladministration ×

Showing 704 of 16,595 decisions matching "property"

Decisions

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17 Sep 2022 No Maladministration Midland Heart Limited (202015312) Case 202015312 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of boiler repairs in the resident’s property since May 2020 and his request … 12 Sep 2022 No Maladministration Guinness Housing Association Limited (202128330) Case 202128330 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled reports of damp and mould in the property and its decision not to … 9 Sep 2022 No Maladministration East Riding of Yorkshire Council (202120030) Case 202120030 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a pest infestation (sewer flies) in his property. 7 Sep 2022 No Maladministration Kingston upon Thames Council (202116740) Case 202116740 · ASB/Abuse/Nuisance This compliant is about: The landlord’s tailored policy for visits to the property; The landlord’s agent not wearing a face … 1 Sep 2022 No Maladministration Trent & Dove Housing Limited (202123724) Case 202123724 · Managing Relations The complaint concerns: The landlord visiting the resident without making a prior appointment. Whether a landlord staff member wore the … 31 Aug 2022 No Maladministration Clarion Housing Association Limited (202109659) Case 202109659 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s compensation request in respect to structural works, for which she … 31 Aug 2022 No Maladministration Vivid Housing Limited (202104383) Case 202104383 · Estate Management The complaint concerns how the landlord allocated the parking bays for the resident’s property. 26 Aug 2022 No Maladministration Leeds City Council (202100672) Case 202100672 · Moving/Buying/Selling Home This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s concerns about the condition … 26 Aug 2022 No Maladministration The Cambridge Housing Society Limited (202125794) Case 202125794 · Moving/Buying/Selling Home The complaint is about landlord's response to the resident’s request: to run a business from her property; for the landlord … 24 Aug 2022 No Maladministration Town and Country Housing (202108830) Case 202108830 · Old Property Condition migrated-2025 This complaint is about how the landlord responded to the resident’s concerns about the roofing works to her building, including: … 21 Aug 2022 No Maladministration Derby Homes Limited (202125471) Case 202125471 · Old Property Condition migrated-2025 The resident complains about the level of redress offered by the landlord in relation to a fly infestation in his … 19 Aug 2022 No Maladministration East Midlands Housing Group Limited (202116488) Case 202116488 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to the external rendering of the resident’s property. 17 Aug 2022 No Maladministration Midland Heart Limited (202108007) Case 202108007 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: reports of disrepair issues, including (but not limited to): a … 17 Aug 2022 No Maladministration Westminster City Council (202120284) Case 202120284 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the ceilings in the property. 10 Aug 2022 No Maladministration Shepherds Bush Housing Association Limited (202107472) Case 202107472 · Occupancy Rights The complaint is about the landlord’s: Decision not to add the resident’s two children as members of the household on … 10 Aug 2022 No Maladministration Vivid Housing Limited (202125975) Case 202125975 · Managing Relations The complaint is about the landlord's handling of: The resident's application to buy her home via the right to buy … 4 Aug 2022 No Maladministration Notting Hill Genesis (202005440) Case 202005440 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Repairs in the property. Communal maintenance. Communal parking. … 4 Aug 2022 No Maladministration Peabody Trust (202106252) Case 202106252 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbours’ property. 4 Aug 2022 No Maladministration Tamworth Borough Council (202119843) Case 202119843 · Old Property Condition migrated-2025 The complaint concerns: Historical reports made by the resident of subsidence in the property. Repair work done to the property … 1 Aug 2022 No Maladministration Sanctuary Housing Association (202100264) Case 202100264 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports concerning the condition of the kitchen at her property. … 29 Jul 2022 No Maladministration One Housing Group Limited (202110606) Case 202110606 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property. 29 Jul 2022 No Maladministration West Kent Housing Association (202116558) Case 202116558 · ASB/Abuse/Nuisance The complaint is about the landlord’s decision not to install soundproofing in the resident’s property. 25 Jul 2022 No Maladministration Thames Valley Housing Association Limited (202126898) Case 202126898 · ASB/Abuse/Nuisance The complaint refers to the landlord’s handling of: The resident’s reports of noise nuisance from a nursery beneath his property. … 21 Jul 2022 No Maladministration Aspire Housing Limited (202119733) Case 202119733 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports concerning damp and mould in her property. 21 Jul 2022 No Maladministration Places for People Group Limited (202127848) Case 202127848 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of leaks in her property The landlord’s response to … 14 Jul 2022 No Maladministration Thirteen Housing Group Limited (202105749) Case 202105749 · Financial The resident complains about: Not being offered carpets/flooring when they moved into the property. The landlord’s handling of repairs to … 13 Jul 2022 No Maladministration LiveWest Homes Limited (202123960) Case 202123960 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of cigarette smoke entering her home from a neighbouring … 12 Jul 2022 No Maladministration Metropolitan Thames Valley Housing (202125396) Case 202125396 · Old Property Condition migrated-2025 The complaint is about the length of time that the landlord took to restore power to the resident’s property and … 12 Jul 2022 No Maladministration Nottingham City Homes Registered Provider Limited (202015815) Case 202015815 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp and mould in the property. 12 Jul 2022 No Maladministration Stroud District Council (202107955) Case 202107955 · Managing Relations The resident’s complaint is about the landlord’s handling of the aftermath of an accident at the property- in particular the … 11 Jul 2022 No Maladministration Wolverhampton City Council (202000893) Case 202000893 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s handling of the resident’s reports of the return of damp and mould in the property. … 4 Jul 2022 No Maladministration South Tyneside Council (202115896) Case 202115896 · Managing Relations The complaint is about: The landlord’s handling of repairs to the garden path at the property. The landlord’s handling of … 1 Jul 2022 No Maladministration London & Quadrant Housing Trust (202013213) Case 202013213 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in her property. 30 Jun 2022 No Maladministration Magenta Living (202125210) Case 202125210 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of a leak into his property. 30 Jun 2022 No Maladministration Newham Council (202113250) Case 202113250 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s … 30 Jun 2022 No Maladministration Paradigm Housing Group Limited (202016626) Case 202016626 · Moving/Buying/Selling Home The complaint is regarding: The condition of the property when it was let. The landlord’s response to the resident’s reports … 27 Jun 2022 No Maladministration Dudley Metropolitan Borough Council (202119575) Case 202119575 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for it to plaster a room at her property. 24 Jun 2022 No Maladministration Nottingham City Homes Registered Provider Limited (202111043) Case 202111043 · Old Property Condition migrated-2025 The complaint concerns the landlord's handling of the resident's reports of a reoccurring leak from the property above. 24 Jun 2022 No Maladministration Salix Homes Limited (202122506) Case 202122506 · Estate Management The complaint is about the landlord’s decision not to pave over the grass area in front of the resident’s property. 24 Jun 2022 No Maladministration Trafford Housing Trust Limited (202106917) Case 202106917 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) and noise transference from her … 24 Jun 2022 No Maladministration Yorkshire Housing Limited (202106011) Case 202106011 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs following a ceiling in the property collapsing. 13 Jun 2022 No Maladministration Aster Group Limited (202117925) Case 202117925 · Managing Relations The complaint is about: The condition of the property when it was let, including health and safety issues raised by … 10 Jun 2022 No Maladministration East Midlands Housing Group Limited (202113592) Case 202113592 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The cleanliness … 10 Jun 2022 No Maladministration Sandwell Metropolitan Borough Council (202115332) Case 202115332 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to reports of asbestos in the property. The landlord’s handling of the associated … 9 Jun 2022 No Maladministration Paragon Asra Housing Limited (202013337) Case 202013337 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A pest infestation at the resident’s property. Repairs to the resident’s property. … 8 Jun 2022 No Maladministration Northumberland Council (202116250) Case 202116250 · Estate Management The resident’s complaint is about the landlord’s decision to install a hard standing area for parking alongside a neighbouring property. 7 Jun 2022 No Maladministration Westminster City Council (202110420) Case 202110420 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a fault with the heating system in her … 6 Jun 2022 No Maladministration Harlow District Council (202122759) Case 202122759 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of blocked drainage at her property. 25 May 2022 No Maladministration Dover District Council (202119825) Case 202119825 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for adaptations at his property. 25 May 2022 No Maladministration Dudley Metropolitan Borough Council (202113474) Case 202113474 · Old Property Condition migrated-2025 The complaint concerns the condition of the property when the resident moved in, following a mutual exchange.