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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,256 of 16,595 decisions

Decisions

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12 Jun 2025 No Maladministration Amplius Living (202428900) Case 202428900 · Health and Safety (inc. building safety) The complaint is about the landlord's response to the resident's request to relocate the communal bin store, and concerns about … 12 Jun 2025 No Maladministration Home Group Limited (202315720) Case 202315720 · Information and data management This complaint is about the landlord’s handling of: The resident’s concerns about a telephone call she received on 22 February … 12 Jun 2025 No Maladministration Notting Hill Genesis (NHG) (202312382) Case 202312382 · Managing Relations The resident’s complaint is about the landlord’s handling of: Her concerns about the installation of an air conditioning system. Her … 12 Jun 2025 No Maladministration Ocean Housing Limited (202332640) Case 202332640 · Financial The complaint is about: The landlord's decision to recharge the resident for work it carried out after she moved out … 12 Jun 2025 No Maladministration Poplar Housing And Regeneration Community Association Limited (202324558) Case 202324558 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord's handling of and response to: her reports of faulty external communal area lighting, … 11 Jun 2025 No Maladministration Bristol City Council (202230738) Case 202230738 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of a gas leak in the property. 11 Jun 2025 No Maladministration The Guinness Partnership Limited (202326438) Case 202326438 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of a dispute between the resident and her neighbours regarding a communal garden. 11 Jun 2025 No Maladministration Walsall Housing Group Limited (202325741) Case 202325741 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a driveway repair. The associated complaint. 9 Jun 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202326538) Case 202326538 · Estate Management The complaint is about the landlord’s handling of parking allocation at the development. 9 Jun 2025 No Maladministration Ongo Homes Limited (202327433) Case 202327433 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports that her computer monitor was damaged by its contractors. 9 Jun 2025 No Maladministration Paragon Asra Housing Limited (202328580) Case 202328580 · Estate Management The complaint is about the landlord’s handling of: Reports of incorrectly sized communal bins. Reports of poor standard of cleanliness … 6 Jun 2025 No Maladministration Bromford Housing Group Limited (202338851) Case 202338851 · Managing Relations The resident’s complaint is about: The landlord’s handling of her request to stay permanently in her decant property. The landlord’s … 4 Jun 2025 No Maladministration Flagship Housing Group Limited (202214550) Case 202214550 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request to reopen a previous … 4 Jun 2025 No Maladministration London Borough of Lambeth (202234540) Case 202234540 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request to move to a different borough. 3 Jun 2025 No Maladministration Abri Group Limited (202428388) Case 202428388 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s concerns about the quality of fence repairs 3 Jun 2025 No Maladministration Platform Housing Group Limited (202326331) Case 202326331 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and concerns about parking. 3 Jun 2025 No Maladministration Poplar Housing And Regeneration Community Association Limited (202435323) Case 202435323 · Financial The complaint is about the landlord’s handling of the resident’s concerns about: The safeguarding team. Rent arrears. 2 Jun 2025 No Maladministration Metropolitan Thames Valley Housing (MTV) (202416043) Case 202416043 · Managing Relations The complaint is about the landlord’s handling of: water leaks from above and subsequent damage to the resident’s property. damage … 30 May 2025 No Maladministration Home Group Limited (202420242) Case 202420242 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB) about her neighbour. The … 30 May 2025 No Maladministration Kirklees Metropolitan Borough Council (202419450) Case 202419450 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Concerns over … 30 May 2025 No Maladministration Notting Hill Genesis (202341809) Case 202341809 · Managing Relations The complaint is about the landlord’s: Response to the resident’s compensation claim. Complaint handling. 30 May 2025 No Maladministration Platform Housing Group Limited (202322896) Case 202322896 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to reports of antisocial behaviour (ASB). The resident’s claim that the landlord retracted … 30 May 2025 No Maladministration Salvation Army Housing Association (SAHA) (202427460) Case 202427460 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's reports of antisocial behaviour (‘ASB’), and his request to be … 30 May 2025 No Maladministration Town and Country Housing (202424042) Case 202424042 · Old Moving to a Property categories The complaint is about the landlord’s response to the resident’s. Reports of anti-social behaviour (ASB). Request to be moved. 29 May 2025 No Maladministration Nottingham City Council (202306942) Case 202306942 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s reports of subsidence in his property. The resident’s request that … 28 May 2025 No Maladministration Curo Places Limited (202326904) Case 202326904 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s allegations of hate crimes. 28 May 2025 No Maladministration London Borough of Hackney (202328406) Case 202328406 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of noise nuisance from the upstairs neighbour. The Ombudsman has also … 28 May 2025 No Maladministration London & Quadrant Housing Trust (202320940) Case 202320940 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about: Boiler repair works in the neighbouring property. The … 27 May 2025 No Maladministration Plus Dane Housing Limited (202322644) Case 202322644 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: Access to the laundry room. The availability of … 23 May 2025 No Maladministration Barnsley Metropolitan Borough Council (202424401) Case 202424401 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of issues with his neighbour. 23 May 2025 No Maladministration Metropolitan Thames Valley Housing (MTV) (202426967) Case 202426967 · Managing Relations The complaint is about the landlord’s communication during the sales process for the property. The Ombudsman has also considered the … 23 May 2025 No Maladministration Onward Homes Limited (202342935) Case 202342935 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and the associated works. The … 22 May 2025 No Maladministration Clarion Housing Association Limited (202331868) Case 202331868 · Managing Relations The complaint is about the landlord’s handling of: reports of a pest infestation. reports of damp and mould. the complaint. … 22 May 2025 No Maladministration Clarion Housing Association Limited (202404306) Case 202404306 · Responsive repairs/activity The complaint is about the landlord’s decision not to replace all the subfloor tiling in the property. 22 May 2025 No Maladministration London Borough of Waltham Forest (202436925) Case 202436925 · Responsive repairs/activity The complaint is about: The landlord’s handling of the resident’s reports of water running from the cistern into the toilet … 22 May 2025 No Maladministration One Vision Housing Limited (202310840) Case 202310840 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of concerns with the heating system in the property. 20 May 2025 No Maladministration City of Westminster Council (202323261) Case 202323261 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a personal injury due to a ruptured post … 19 May 2025 No Maladministration Peabody Trust (202333638) Case 202333638 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of repairs to the lift and associated service charges. … 19 May 2025 No Maladministration Thirteen Housing Group Limited (202440546) Case 202440546 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports. 16 May 2025 No Maladministration Abri Group Limited (202318516) Case 202318516 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns that the service charge was unreasonable. Requests for information … 16 May 2025 No Maladministration Bolsover District Council (202326157) Case 202326157 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of noise nuisance. 16 May 2025 No Maladministration Rykneld Homes Limited (202228350) Case 202228350 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 15 May 2025 No Maladministration Estuary Housing Association Limited (202322553) Case 202322553 · Managing Relations The complaint is about the landlord’s handling of: A defect and replacement of the resident’s bath and bathroom tiles. The … 15 May 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202319900) Case 202319900 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damaged flooring, damp, and mould in the … 15 May 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202323179) Case 202323179 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s requests for it to: replace the front and back doors. … 14 May 2025 No Maladministration Portsmouth City Council (202325790) Case 202325790 · Local Authority / ALMO or TMO This complaint is about the landlord’s decision to remove personal items from communal areas and its handling of the matter. 12 May 2025 No Maladministration Beyond Housing Limited (202317261) Case 202317261 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 12 May 2025 No Maladministration Hightown Housing Association Limited (202320493) Case 202320493 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request that it install a battery to the solar panels … 9 May 2025 No Maladministration Sandwell Metropolitan Borough Council (202417491) Case 202417491 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s request for a fence. 7 May 2025 No Maladministration Housing 21 (202216267) Case 202216267 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of staff conduct. Reports of anti-social behaviour (ASB). Associated …