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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: No_Maladministration ×

Showing 2,256 of 16,595 decisions

Decisions

Most recent first
31 Jul 2025 No Maladministration Bolton at Home Limited (202441409) Case 202441409 · Managing Relations The complaint is about the landlord’s response to the resident’s: request for it to extend the property. reports of discrimination. 31 Jul 2025 No Maladministration City of Lincoln Council (202416961) Case 202416961 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of issues with the boiler and a lack of … 31 Jul 2025 No Maladministration London & Quadrant Housing Trust (202426458) Case 202426458 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports about the lights in the property. 31 Jul 2025 No Maladministration Metropolitan Thames Valley Housing (MTV) (202400643) Case 202400643 · Financial The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s request to be … 31 Jul 2025 No Maladministration Stevenage Borough Council (202325937) Case 202325937 · Planned Works The complaint is about the resident’s request to the landlord to fit more storage cupboards and cover exposed gas pipes … 30 Jul 2025 No Maladministration Jigsaw Homes Group Limited (202424905) Case 202424905 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: A leak following disrepair works at the property. … 30 Jul 2025 No Maladministration Notting Hill Genesis (202405095) Case 202405095 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of excessive noise from her heat interface unit (HIU). … 30 Jul 2025 No Maladministration Sage Homes RP Limited (202444737) Case 202444737 · For profit The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of a defective kitchen … 28 Jul 2025 No Maladministration London Borough of Waltham Forest (202445086) Case 202445086 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the door entry system. The associated complaint. 28 Jul 2025 No Maladministration Sage Rented Limited (202347678) Case 202347678 · For profit The complaint is about the landlord’s handling of: The resident’s reports of damp in the kitchen. The associated complaints. 28 Jul 2025 No Maladministration Sovereign Network Group (202331273) Case 202331273 · Information and data management The complaint is about the landlord’s handling of the resident’s request to amend his tenancy. 25 Jul 2025 No Maladministration Torus62 Limited (202432384) Case 202432384 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of faulty heating controls. Associated complaint. 24 Jul 2025 No Maladministration Colchester City Council (202322371) Case 202322371 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision to request the resident to remove a conservatory. 23 Jul 2025 No Maladministration London Borough of Islington (202329251) Case 202329251 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about the repair of her front door, renewal of … 22 Jul 2025 No Maladministration Sandbourne Housing Association (202416101) Case 202416101 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of the resident’s transfer application. Handling of a Notice of Seeking Possession (NOSP). 22 Jul 2025 No Maladministration Southern Housing (202333665) Case 202333665 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale of the property. 22 Jul 2025 No Maladministration Sovereign Network Homes (202420358) Case 202420358 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs. 16 Jul 2025 No Maladministration London Borough of Hounslow (202423242) Case 202423242 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s: Response to the grass not being cut when it should have been. Failure … 11 Jul 2025 No Maladministration Aster Group Limited (202424253) Case 202424253 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of issues with her neighbour. 11 Jul 2025 No Maladministration Leeds City Council (202329274) Case 202329274 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of damp and mould and a request for preventative … 11 Jul 2025 No Maladministration LiveWest Homes Limited (202306630) Case 202306630 · Information and data management The complaint is about the landlord’s response to the resident’s query about the buildings insurance policy. 11 Jul 2025 No Maladministration Saxon Weald (202330835) Case 202330835 · Moving/Buying/Selling Home The complaint is about the landlord's response to the resident's reports of noise transference from neighbouring properties . 8 Jul 2025 No Maladministration Birmingham City Council (202428461) Case 202428461 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of anti social behaviour (ASB). 8 Jul 2025 No Maladministration Trident Housing Association Limited (202347952) Case 202347952 · Financial The complaint is about the landlord’s handling of the resident’s: 3 Jul 2025 No Maladministration Amplius Living (202406123) Case 202406123 · Financial The complaint is about the landlord’s handling of the resident’s concerns about the loss of housing benefit increases. 3 Jul 2025 No Maladministration Manchester City Council (202427029) Case 202427029 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 1 Jul 2025 No Maladministration Exeter City Council (202426280) Case 202426280 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of The resident’s reports of outstanding repairs at the property. The resident’s concerns … 30 Jun 2025 No Maladministration Ability Housing Association (202322628) Case 202322628 · ASB/Abuse/Nuisance The resident’s complaint is about: The landlord’s handling of reports of anti-social behaviour. The landlord’s handling of reports of damp … 30 Jun 2025 No Maladministration Together Housing Association Limited (202218487) Case 202218487 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about the condition of the windows. The resident’s reports … 27 Jun 2025 No Maladministration Home Group Limited (202433525) Case 202433525 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial Behaviour (ASB). Requests for a management transfer … 27 Jun 2025 No Maladministration Metropolitan Thames Valley Housing (MTV) (202320804) Case 202320804 · Financial The resident’s complaint is about the landlord’s: Communication regarding rent arrears. Response to her reports about the condition of the … 27 Jun 2025 No Maladministration Walsall Housing Group Limited (202427673) Case 202427673 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of drainage and plumbing issues at the property. The … 26 Jun 2025 No Maladministration Tandridge District Council (202313622) Case 202313622 · Local Authority / ALMO or TMO The complaint is about the landlord not giving the resident prior notice before the placement of scaffolding around the property … 25 Jun 2025 No Maladministration Flagship Housing Group Limited (202323371) Case 202323371 · Financial The complaint is about the landlord’s handling of: The resident’s rent account. The resident’s garage rental charges. 25 Jun 2025 No Maladministration One Housing Group Limited (202332542) Case 202332542 · Old Complaints Handling categories The complaint is about the landlord’s: Offer of compensation for its handling of the resident’s reports of repair issues throughout … 25 Jun 2025 No Maladministration Royal Borough of Kensington and Chelsea (202326354) Case 202326354 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s rent arrears. 25 Jun 2025 No Maladministration Stevenage Borough Council (202428889) Case 202428889 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request to park within the property boundary and his request … 24 Jun 2025 No Maladministration Clarion Housing Association Limited (202437909) Case 202437909 · Managing Relations The complaint is about the landlord’s: Handling of reports of a bed bug infestation. Complaint handling. 24 Jun 2025 No Maladministration London Borough of Wandsworth (202329149) Case 202329149 · Local Authority / ALMO or TMO This complaint is about: The landlord’s handling of the resident’s concerns about the lift outages in his block. The level … 24 Jun 2025 No Maladministration Notting Hill Genesis (202333114) Case 202333114 · Estate Management The complaint is about the landlords: Decision to withdraw the resident’s access to on-site parking. Response to the resident’s request … 23 Jun 2025 No Maladministration Stockport Homes Limited (202326007) Case 202326007 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about the condition of her garden. 23 Jun 2025 No Maladministration The Riverside Group Limited (202328178) Case 202328178 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s request for a different contractor to attend. 19 Jun 2025 No Maladministration Aster Group Limited (202309278) Case 202309278 · Health and Safety (inc. building safety) REPORT COMPLAINT 202309278 Aster Group Limited 19 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 18 Jun 2025 No Maladministration Midland Heart Limited (202319576) Case 202319576 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 17 Jun 2025 No Maladministration Metropolitan Thames Valley Housing (MTV) (202334045) Case 202334045 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint. 17 Jun 2025 No Maladministration Rochdale Boroughwide Housing Limited (202328355) Case 202328355 · Planned Works The complaint is about the landlord’s handling of the resident’s concerns regarding notice of work to his building, and related … 16 Jun 2025 No Maladministration Great Places Housing Association (202323017) Case 202323017 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns a neighbour had installed a smart doorbell. 16 Jun 2025 No Maladministration Southern Housing (202225067) Case 202225067 · Estate Management The complaint is about the landlord’s: response to the resident’s concerns about parking. disclosure of information to third parties about … 16 Jun 2025 No Maladministration Torus62 Limited (202210507) Case 202210507 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s right to buy application. 13 Jun 2025 No Maladministration Royal Borough Of Greenwich (202311393) Case 202311393 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of ceiling damage caused by a leak from the property above.