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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 704 of 16,595 decisions matching "property"

Decisions

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15 Jun 2023 No Maladministration Clarion Housing Association Limited (202201201) Case 202201201 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for compensation for damage to her decorations from various … 15 Jun 2023 No Maladministration Trent & Dove Housing Limited (202127701) Case 202127701 · Managing Relations The complaint is about the landlord’s handling of the resident’s: complaint concerning damp and mould and repairs needed in his … 12 Jun 2023 No Maladministration Incommunities Limited (202106979) Case 202106979 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of pests (bed bugs) in her property. 8 Jun 2023 No Maladministration The Guinness Partnership Limited (202206386) Case 202206386 · Health and Safety (inc. building safety) The resident has complained about the following: The landlord’s management of asbestos in the property A. The landlord’s decision not … 7 Jun 2023 No Maladministration Hammersmith and Fulham Council (202204800) Case 202204800 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise transference and the request for soundproofing in … 31 May 2023 No Maladministration Clarion Housing Association Limited (201909272) Case 201909272 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of pests in his property and the communal areas. 31 May 2023 No Maladministration Leeds City Council (202220418) Case 202220418 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and condensation in the property. 31 May 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202107935) Case 202107935 · Moving/Buying/Selling Home The complaint is about the time taken to complete the sale of the resident's property. 30 May 2023 No Maladministration London Borough of Barnet (202104957) Case 202104957 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Noise from the pipes in the property. Defects … 26 May 2023 No Maladministration Citizen Housing (202204533) Case 202204533 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Report of damp and mould in the property. Request for … 23 May 2023 No Maladministration Hyde Housing Association Limited (202125853) Case 202125853 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of defects at her property, and complaint handling. 22 May 2023 No Maladministration Harlow District Council (202122147) Case 202122147 · Estate Management The complaint is about the landlord’s decision not to replace a hedge at the back of the resident’s property with … 22 May 2023 No Maladministration London Borough of Hackney (202004917) Case 202004917 · Managing Relations This complaint is about the landlord’s handling of: the resident’s request for compensation following the flooding of her property, and. … 19 May 2023 No Maladministration Gateshead Metropolitan Borough Council (202203518) Case 202203518 · Managing Relations The complaint concerns: The landlord’s decision not to compensate the resident for plastering work she carried out in the property. … 18 May 2023 No Maladministration Hackney Council (202119031) Case 202119031 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks into the resident’s property. The associated complaint. 18 May 2023 No Maladministration Sanctuary Housing Association (202219016) Case 202219016 · Estate Management This complaint is about: The condition of the property when it was let to the resident. The landlord’s response to … 16 May 2023 No Maladministration Bromsgrove District Housing Trust Limited (202205923) Case 202205923 · Financial The complaint is about the landlord’s response to the resident’s queries regarding: Her request for it to provide a double … 10 May 2023 No Maladministration Birmingham City Council (202200705) Case 202200705 · Health and Safety (inc. building safety) The complaint is about: the landlord's response to the resident’s request for it to remove the asbestos from his meter … 10 May 2023 No Maladministration Guinness Housing Association Limited (202221498) Case 202221498 · Managing Relations The complaint concerns: The landlord’s decision not to replace the bathroom and the kitchen in the resident’s property. The associated … 9 May 2023 No Maladministration Notting Hill Genesis (NHG) (202201499) Case 202201499 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of a faulty intercom system and concerns about the … 4 May 2023 No Maladministration North Tyneside Council (202215499) Case 202215499 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of several outstanding repairs to the property, including leaks from the bathroom and … 29 Apr 2023 No Maladministration Peabody Trust (202208403) Case 202208403 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property. 28 Apr 2023 No Maladministration Flagship Housing Group Limited (202218779) Case 202218779 · Estate Management The complaint is about the landlord's handling of the resident's concerns about the neighbour’s use of the parking spaces outside … 28 Apr 2023 No Maladministration Wandsworth Council (202209074) Case 202209074 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs for water ingress at the resident's property. The landlord’s response to … 27 Apr 2023 No Maladministration Haringey London Borough Council (202110720) Case 202110720 · Financial The complaint is about: The landlord’s communication with the leaseholder about its insurance cover. The landlord’s response to the leaseholder’s … 27 Apr 2023 No Maladministration The Guinness Partnership Limited (202108495) Case 202108495 · ASB/Abuse/Nuisance The complaint is about the landlord: Failing to advise the resident that he was signing a tenancy agreement. Failing to … 26 Apr 2023 No Maladministration Notting Hill Genesis (202213890) Case 202213890 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of a shared ownership purchase, including the advertisement of the property on the … 20 Apr 2023 No Maladministration Unity Housing Association Limited (202127712) Case 202127712 · Financial The complaint is about the landlord’s handling of the resident’s reports that the white goods in their property were faulty … 19 Apr 2023 No Maladministration Peabody Trust (202120260) Case 202120260 · Managing Relations The complaint is about the landlord’s response to the resident about: damage to carpet at the property. its complaint handling. 18 Apr 2023 No Maladministration Aster Group Limited (202214789) Case 202214789 · Occupancy Rights The complaint is about the landlord’s decision not to grant permission for the resident to keep his dog at the … 14 Apr 2023 No Maladministration Jigsaw Homes Group Limited (202203265) Case 202203265 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to reclassify her property from a three-bedroom to a … 11 Apr 2023 No Maladministration Sanctuary Housing Association (202203195) Case 202203195 · Estate Management The complaint is about the landlord's response to the resident's request to cut back trees in the back garden of … 3 Apr 2023 No Maladministration Northumberland Council (202211307) Case 202211307 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for heating to be installed in the porch of … 30 Mar 2023 No Maladministration Habinteg Housing Association Limited (202124509) Case 202124509 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of blocked drains outside her property. The landlord’s complaints … 30 Mar 2023 No Maladministration Southwark Council (202121132) Case 202121132 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about bedbugs in the property. 29 Mar 2023 No Maladministration Bromford Housing Association Limited (202114834) Case 202114834 · Estate Management The complaint is about: The landlord’s decision to remove the communal porch doors to the resident’s property. its associated complaint … 27 Mar 2023 No Maladministration South Tyneside Council (202127386) Case 202127386 · Estate Management The complaint is about: The landlord’s response to the resident’s request to reinstate the driveway at the property. The landlord’s … 23 Mar 2023 No Maladministration Catalyst Housing Limited (202208798) Case 202208798 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s: Request for the balcony at the property to be painted. … 23 Mar 2023 No Maladministration Connexus Homes Limited (202013620) Case 202013620 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of anti-social behaviour (ASB); handling of the resident’s request … 16 Mar 2023 No Maladministration Peabody South East Limited (202119617) Case 202119617 · Managing Relations The complaint is about the landlord’s handling of: The valuation of the resident’s property. The associated complaint. 16 Mar 2023 No Maladministration Wakefield And District Housing Limited (202126183) Case 202126183 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of banging pipe noises and electrical issues within the … 6 Mar 2023 No Maladministration Peabody Trust (202104086) Case 202104086 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s dissatisfaction with the time taken to address structural cracks to … 3 Mar 2023 No Maladministration Royal Borough of Kensington and Chelsea (202209304) Case 202209304 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of strong odours coming into her property from the property … 27 Feb 2023 No Maladministration Gateshead Metropolitan Borough Council (202212658) Case 202212658 · Old Property Condition migrated-2025 The complaint is about: The delays in the rewiring of the resident’s property The landlord’s decision to not renew the … 24 Feb 2023 No Maladministration Swan Housing Association Limited (202208879) Case 202208879 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s property transfer application. 22 Feb 2023 No Maladministration Victory Housing Trust (202201169) Case 202201169 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB), particularly noise nuisance from the … 21 Feb 2023 No Maladministration Sanctuary Housing Association (202113020) Case 202113020 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord's handling of repairs to the kitchen taps of the property and her complaint … 16 Feb 2023 No Maladministration City of York Council (202205506) Case 202205506 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident's reports about ongoing noise nuisance. The landlord’s decision to not … 13 Feb 2023 No Maladministration English Rural Housing Association Limited (202121006) Case 202121006 · Managing Relations The complaint is about the landlord’s handling of: The applicant’s application to purchase a shared ownership property. The applicant’s complaint. 13 Feb 2023 No Maladministration Salix Homes Limited (202214658) Case 202214658 · Occupancy Rights The complaint is about the landlord’s decision not to allow the resident to continue living in the property upon succeeding …