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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: No_Maladministration ×

Showing 2,256 of 16,595 decisions

Decisions

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5 Sep 2025 No Maladministration Your Housing Group Limited (202419939) Case 202419939 · Estate Management The complaint is about the landlord’s response to the resident’s concerns regarding the standard of cleaning in the communal areas … 4 Sep 2025 No Maladministration Plus Dane Housing Limited (202336244) Case 202336244 · Managing Relations The complaint is about the landlord’s handling of damp and mould. We have also assessed the landlord’s complaint handling. 3 Sep 2025 No Maladministration London & Quadrant Housing Trust (202347704) Case 202347704 · Managing Relations The complaint is about the landlord’s handling of: Window repairs. The associated complaint. 3 Sep 2025 No Maladministration Sanctuary Housing Association (202343564) Case 202343564 · Estate Management The complaint is about the landlord's decision to open the communal door of the resident's building for public access. 3 Sep 2025 No Maladministration Wythenshawe Community Housing Group Limited (202311941) Case 202311941 · Financial The complaint is about the landlord’s handling of the resident’s enquiries about her service charges. 29 Aug 2025 No Maladministration London Borough of Hounslow (202417650) Case 202417650 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of an unsecure communal gate and its request to remove the resident’s … 29 Aug 2025 No Maladministration Newark and Sherwood District Council (202346200) Case 202346200 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s request to have a driveway installed at his property. The … 29 Aug 2025 No Maladministration Sheffield City Council (202420198) Case 202420198 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision to recharge the resident for the cost of a lock change, to clean … 29 Aug 2025 No Maladministration Southern Housing (202336236) Case 202336236 · Financial Your complaint is about the landlord's handling of the utilities aspect of the service charge and the associated complaint. 29 Aug 2025 No Maladministration Southern Housing (202418976) Case 202418976 · Estate Management The resident’s complaint is about the landlord’s handling of her reports that it installed the back garden incorrectly. 28 Aug 2025 No Maladministration Aster Group Limited (202450788) Case 202450788 · Planned Works The complaint is about the landlord’s handling of: The resident’s requests for the kitchen, bathroom, and roof to be replaced. … 28 Aug 2025 No Maladministration Great Places Housing Association (202325840) Case 202325840 · Managing Relations This investigation considers: The landlord’s response to the resident’s reports of a faulty freezer. The resident’s reports of repairs to … 28 Aug 2025 No Maladministration London Borough of Hackney (202342863) Case 202342863 · Managing Relations The landlord’s handling of reports of a: Leaking pipe in the kitchen and subsequent remedial works. Damp and mould due … 28 Aug 2025 No Maladministration London Borough of Islington (202336924) Case 202336924 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the location of gas supply pipes and fire … 28 Aug 2025 No Maladministration London Borough of Islington (202402782) Case 202402782 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for a reasonable adjustment for home visits. 28 Aug 2025 No Maladministration One Vision Housing Limited (202334455) Case 202334455 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns with the property condition when moving in. The resident’s … 28 Aug 2025 No Maladministration Rooftop Housing Association Limited (202430813) Case 202430813 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of damaged flooring. 28 Aug 2025 No Maladministration West Kent Housing Association (202419826) Case 202419826 · Financial The complaint is about the landlord’s handling of the resident’s queries about the service charge. 27 Aug 2025 No Maladministration A2Dominion Housing Group Limited (202446368) Case 202446368 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A pet application. Antisocial behaviour (‘ASB’) allegations against the resident and warnings … 27 Aug 2025 No Maladministration Aster Group Limited (202332051) Case 202332051 · Health and Safety (inc. building safety) The resident’s complaint is about the installation of fire safety measures, and the landlord’s communication with the resident around fire … 27 Aug 2025 No Maladministration London & Quadrant Housing Trust (202301984) Case 202301984 · Managing Relations The resident’s complaint is about the landlord’s handling of: Reports of a leak. The associated complaint. 27 Aug 2025 No Maladministration Peabody Trust (202402094) Case 202402094 · Responsive repairs/activity The complaint is about the landlord’s handling of fence repairs and associated costs. 27 Aug 2025 No Maladministration Southwark Council (202422663) Case 202422663 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for a service charge repayment plan. 26 Aug 2025 No Maladministration Jigsaw Homes Group Limited (202422730) Case 202422730 · Responsive repairs/activity The complaint is about the landlord’s management of: the resident’s concerns about her high water usage. the resident’s requests that … 26 Aug 2025 No Maladministration London Borough of Waltham Forest (202419394) Case 202419394 · Local Authority / ALMO or TMO This complaint is about: The landlord’s response to the resident’s request for central heating pipes to be boxed in. The … 22 Aug 2025 No Maladministration Clarion Housing Association Limited (202419523) Case 202419523 · Managing Relations The complaint is about the landlord’s: Handling of a decant. Response to the resident’s reports of staff attending without notice. 22 Aug 2025 No Maladministration Curo Places Limited (202420836) Case 202420836 · ASB/Abuse/Nuisance The complaint is about the landlord’s decision not to evict the resident’s neighbour following the resident’s report of an incident. … 22 Aug 2025 No Maladministration Notting Hill Genesis (202328376) Case 202328376 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding parking, and her request to be issued a … 22 Aug 2025 No Maladministration Origin Housing Limited (202332476) Case 202332476 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of racial discrimination Reports of poor communication Concerns about … 21 Aug 2025 No Maladministration Your Housing Group Limited (202332667) Case 202332667 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about the fire doors in communal areas of his … 20 Aug 2025 No Maladministration Kingston upon Hull City Council (202417270) Case 202417270 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of repairs throughout the resident’s property. Response to the resident’s reports about his … 20 Aug 2025 No Maladministration The Guinness Partnership Limited (202429616) Case 202429616 · Managing Relations The resident’s complaint is about the landlord’s handling of a fence repair. We have also considered the landlord’s handling of … 19 Aug 2025 No Maladministration Karbon Homes Limited (202447406) Case 202447406 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of anti social behaviour (ASB). 18 Aug 2025 No Maladministration City of London Corporation (202431587) Case 202431587 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of leaks into the property, and the subsequent damage caused. The Ombudsman … 18 Aug 2025 No Maladministration London Borough of Islington (202407787) Case 202407787 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s: 15 Aug 2025 No Maladministration Aster Group Limited (202438674) Case 202438674 · Financial The complaint is about the landlord’s: Handling of the resident’s concerns about her rent. Handling of reports of asbestos. 15 Aug 2025 No Maladministration Gateway Housing Association Limited (202400771) Case 202400771 · Financial The complaint is about the landlord’s handling of: The resident’s request for a meeting to discuss cyclical works . Issuing … 14 Aug 2025 No Maladministration Abri Group Limited (202420324) Case 202420324 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 14 Aug 2025 No Maladministration Platform Housing Group Limited (202429868) Case 202429868 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB), noise disturbance and drug use. … 13 Aug 2025 No Maladministration Epping Forest District Council (202444665) Case 202444665 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about the condition of the property, including concerns about … 13 Aug 2025 No Maladministration Southern Housing (202344402) Case 202344402 · Managing Relations The resident’s complaint is about: The landlord's handling of repairs, specifically to the kitchen extractor fan, garden paving and fence. … 12 Aug 2025 No Maladministration London & Quadrant Housing Trust (202421619) Case 202421619 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: Staff conduct, communication, policies, culture and services, management … 11 Aug 2025 No Maladministration Birmingham City Council (202418404) Case 202418404 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: Anti social behaviour (ASB). Staff conduct. 11 Aug 2025 No Maladministration North London Muslim Housing Association Limited (202219364) Case 202219364 · Responsive repairs/activity This investigation considers the landlord’s response to the reports of leaks, damp and mould, in the resident’s home. 8 Aug 2025 No Maladministration London & Quadrant Housing Trust (202415765) Case 202415765 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about communal heating charges. 7 Aug 2025 No Maladministration Clarion Housing Association Limited (202233701) Case 202233701 · Managing Relations REPORT COMPLAINT 202233701 Clarion Housing Association Limited 7 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 7 Aug 2025 No Maladministration London Borough of Wandsworth (202320361) Case 202320361 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s requests for repairs to the front door entry system. 1 Aug 2025 No Maladministration Citizen Housing Group Limited (202449164) Case 202449164 · Moving/Buying/Selling Home REPORT COMPLAINT 202449164 Citizen Housing 1 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 1 Aug 2025 No Maladministration London Borough of Camden Council (202443612) Case 202443612 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report that a contractor damaged her belongings and her request … 31 Jul 2025 No Maladministration Anchor Hanover Group (202405674) Case 202405674 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concerns over staff behaviour. The resident’s allegations of theft by …