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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: No_Maladministration ×

Showing 704 of 16,595 decisions matching "property"

Decisions

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16 Jan 2024 No Maladministration Leicester City Council (202215676) Case 202215676 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request for an investigation and review of the landlord’s letter … 22 Dec 2023 No Maladministration Platform Housing Group Limited (202203707) Case 202203707 · Financial The complaint is about the landlord’s handling of the resident’s: Request for reimbursement of her service charge. Concerns regarding gas … 18 Dec 2023 No Maladministration Cheshire Peaks & Plains Housing Trust (202207011) Case 202207011 · Estate Management The resident’s complaint is about the landlord’s response to: The resident’s reports of issues with bin store maintenance. The resident’s … 8 Dec 2023 No Maladministration Metropolitan Thames Valley Housing (MTV) (202212445) Case 202212445 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of structural noise issues with the property. 8 Dec 2023 No Maladministration Nottingham City Council (202318633) Case 202318633 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request to be re-housed. concerns about staff conduct . reported … 8 Dec 2023 No Maladministration Nottingham City Homes Limited (202318636) Case 202318636 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request to be re-housed. Concerns about staff conduct . Reported … 7 Dec 2023 No Maladministration LiveWest Homes Limited (202216455) Case 202216455 · Occupancy Rights The complaint is about: the landlord’s handling of the decision to decommission the resident’s property; the landlord’s handling of the … 30 Nov 2023 No Maladministration Optivo (now Southern Housing) (202216115) Case 202216115 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Repairs to the kitchen flooring leading to a leak from within the … 29 Nov 2023 No Maladministration Blackpool Council (202122535) Case 202122535 · Financial This complaint is about the landlord’s: Decision to seek possession of the resident’s home. Handling of a Right to Buy … 29 Nov 2023 No Maladministration The Abbeyfield Society (202205203) Case 202205203 · Estate Management The complaint was about: The landlord's response to the resident’s concerns about the use of a stair lift in the … 10 Nov 2023 No Maladministration Charnwood Borough Council (202215660) Case 202215660 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s decision to terminate his tenancy due to concerns about antisocial … 7 Nov 2023 No Maladministration Moat Homes Limited (202115124) Case 202115124 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident's reports of noise nuisance from his neighbour’s property. 7 Nov 2023 No Maladministration South Tyneside Council (202119436) Case 202119436 · Managing Relations This complaint is about: The landlord’s management of repairs within the property including cancelled repair requests, damp remedial works, and … 6 Nov 2023 No Maladministration Tower Hamlets Council (202226420) Case 202226420 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of The resident’s reports of a foul smell in the property. The associated … 27 Oct 2023 No Maladministration Clarion Housing Association Limited (202124142) Case 202124142 · Estate Management The complaint is about the information provided by the landlord in relation to parking at the resident’s property. 26 Oct 2023 No Maladministration Vivid Housing Limited (202202539) Case 202202539 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s concerns about how the viewing for her property was arranged. … 2 Oct 2023 No Maladministration Trent & Dove Housing Limited (202200745) Case 202200745 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of defects at the resident’s property. 29 Sep 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202222022) Case 202222022 · Information and data management The complaint is about the landlord’s response to: A previous agreement regarding contractors attending the resident’s property. External decorating to … 27 Sep 2023 No Maladministration North Tyneside Council (202122001) Case 202122001 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Allegations of assault by a member of staff. Reports of … 26 Sep 2023 No Maladministration Peabody Trust (202120741) Case 202120741 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns regarding the installation of fibre optic internet in the … 20 Sep 2023 No Maladministration Notting Hill Genesis (NHG) (202217131) Case 202217131 · Estate Management The complaint is about: The landlord’s response to the resident’s request for information about her service charges. The landlord’s response … 14 Sep 2023 No Maladministration Tower Hamlets Council (202232573) Case 202232573 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property; associated complaint. 4 Sep 2023 No Maladministration Royal Borough of Kensington and Chelsea (202217632) Case 202217632 · Occupancy Rights The complaint concerns the resident’s requests for the landlord to: Remove shelving from the property and replace it with a … 1 Sep 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202123362) Case 202123362 · Managing Relations The complaint is about the landlord’s requirement that the resident sell their caravan prior to exchange of contracts for the … 31 Aug 2023 No Maladministration Golding Homes Limited (202217726) Case 202217726 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The resident’s … 30 Aug 2023 No Maladministration The Abbeyfield Society (202127722) Case 202127722 · Abbeyfield The complaint is about the landlord’s response to: The resident’s concerns about the fire safety issues related to a stairlift … 22 Aug 2023 No Maladministration Sanctuary Housing Association (202214318) Case 202214318 · Financial The complaint is about: The landlord's handling of repairs to the resident’s solar panels. The landlord’s handling of the resident’s … 16 Aug 2023 No Maladministration Thurrock Council (202128098) Case 202128098 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of structural issues at the property. The associated complaint. 14 Aug 2023 No Maladministration Broadland Housing Association Limited (202211606) Case 202211606 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident’s request to: Install solar panels at the property. Move to … 8 Aug 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202212381) Case 202212381 · Managing Relations The complaint is about the landlord’s response to the resident’s request to remove a shower cubicle and install a bath … 8 Aug 2023 No Maladministration Tower Hamlets Homes (202216444) Case 202216444 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from the above property. 8 Aug 2023 No Maladministration Trafford Housing Trust Limited (202218381) Case 202218381 · Estate Management The complaint is about the landlord’s handling of its request that the resident remove items from the communal area of … 2 Aug 2023 No Maladministration Home Group Limited (202126025) Case 202126025 · Moving/Buying/Selling Home The complaint is about the representative’s concerns regarding the sales process of his late mother’s property. 2 Aug 2023 No Maladministration The Riverside Group Limited (202220692) Case 202220692 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision to not replace a window at the resident’s property following his reports of … 1 Aug 2023 No Maladministration Cottsway Housing Association Limited (202219718) Case 202219718 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of staff conduct. Communication about keeping dogs at the … 1 Aug 2023 No Maladministration Mid Devon District Council (202217986) Case 202217986 · Old Property Condition migrated-2025 The complaint concerns the landlord’s request for the resident to remove a wood burner they had installed in the property. 31 Jul 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202118974) Case 202118974 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of the lack of heating and hot water. Various … 31 Jul 2023 No Maladministration Longhurst Group Limited (202103507) Case 202103507 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to buy a 25% share of a shared ownership … 25 Jul 2023 No Maladministration Lambeth Council (202111576) Case 202111576 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a management transfer to a four-bedroom property. 24 Jul 2023 No Maladministration Vivid Housing Limited (202211143) Case 202211143 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of a gas safety inspection and gas repairs at the resident’s property. 14 Jul 2023 No Maladministration Peabody Trust (202100517) Case 202100517 · Old Property Condition migrated-2025 The complaint is about the landlord’s: handling of a leak into the resident’s property, and; response to the resident’s report … 10 Jul 2023 No Maladministration Lambeth Council (202126158) Case 202126158 · ASB/Abuse/Nuisance The complaint is about the landlord’s: request for the resident to install carpets in the property. handling of the resident's … 7 Jul 2023 No Maladministration Orbit Group Limited (202108657) Case 202108657 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the heating at the property. Response to the … 4 Jul 2023 No Maladministration Incommunities Limited (202201911) Case 202201911 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a request for gas central heating to be installed at the property. 4 Jul 2023 No Maladministration Stonewater Limited (202206680) Case 202206680 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: noise transfer. insufficient sound proofing in the property. 30 Jun 2023 No Maladministration Torus62 Limited (202115339) Case 202115339 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about being exposed to and the presence of asbestos … 27 Jun 2023 No Maladministration Newcastle City Council (202213013) Case 202213013 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: cleaning of communal areas at the resident’s property. … 26 Jun 2023 No Maladministration Beyond Housing Limited (202211920) Case 202211920 · Financial The complaint is about: the resident’s reports of being offered an unsuitable property, including the assessment carried out by the … 26 Jun 2023 No Maladministration Royal Borough of Kensington and Chelsea (202009512) Case 202009512 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of refurbishment work at the resident’s property. 23 Jun 2023 No Maladministration Guinness Housing Association Limited (202209680) Case 202209680 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to the resident’s reports of damp and mould within the property. Decision to …