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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,256 of 16,595 decisions

Decisions

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13 Oct 2025 No Maladministration Notting Hill Genesis (202432745) Case 202432745 · Managing Relations Decision Case ID 202432745 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Licence Date 13 October … 10 Oct 2025 No Maladministration Southern Housing (202429762) Case 202429762 · Managing Relations Decision Case ID 202429762 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 … 9 Oct 2025 No Maladministration Believe Housing Limited (202426844) Case 202426844 · Managing Relations Decision Case ID 202426844 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 … 6 Oct 2025 No Maladministration Clarion Housing Association Limited (202323546) Case 202323546 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about staff conduct. handling of the complaint. 2 Oct 2025 No Maladministration Peabody Trust (202447629) Case 202447629 · Estate Management REPORT COMPLAINT 202447629 Peabody Trust 2 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 2 Oct 2025 No Maladministration Southern Housing (202407153) Case 202407153 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Requests for adjustments to CCTV. … 1 Oct 2025 No Maladministration A2Dominion Housing Group Limited (202435969) Case 202435969 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for rehousing. Reports of antisocial behaviour (ASB). We have … 1 Oct 2025 No Maladministration Aster Group Limited (202430598) Case 202430598 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of a drainage issue at the property. Repairs to … 1 Oct 2025 No Maladministration Birmingham City Council (202430972) Case 202430972 · Local Authority / ALMO or TMO The complaint is about: The information the landlord provided about the resident’s tenancy. The suitability of the property the landlord … 1 Oct 2025 No Maladministration Magna Housing Limited (202501035) Case 202501035 · ASB/Abuse/Nuisance The complaint is about how the landlord responded to the resident’s reports of anti-social behaviour (ASB). 30 Sep 2025 No Maladministration A2Dominion Housing Group Limited (202348335) Case 202348335 · Financial The complaint is about the landlord’s response to the resident’s service charge enquiries. We have also assessed the landlord’s complaint … 30 Sep 2025 No Maladministration Clarion Housing Association Limited (202347689) Case 202347689 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: A gas safety check and its contractor’s conduct. The resident’s requests for … 30 Sep 2025 No Maladministration Hyde Housing Association Limited (202426785) Case 202426785 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a moth infestation in the property. 30 Sep 2025 No Maladministration London Borough of Hounslow (202407223) Case 202407223 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request to be permanently rehoused. … 30 Sep 2025 No Maladministration London & Quadrant Housing Trust (202440022) Case 202440022 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and her concerns about the information … 30 Sep 2025 No Maladministration Midland Heart Limited (202402307) Case 202402307 · Managing Relations The complaint is about the landlord’s handling of: A gas leak. The complaint. 30 Sep 2025 No Maladministration Ocean Housing Limited (202451771) Case 202451771 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A hot water cylinder replacement. The resident’s reports of obstructions in the … 30 Sep 2025 No Maladministration Peabody Trust (202316882) Case 202316882 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Door repairs. Reimbursement request for heating costs. Complaint. 30 Sep 2025 No Maladministration Vivid Housing Limited (202427889) Case 202427889 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for works to her water-logged garden. 29 Sep 2025 No Maladministration Livv Housing Group (202315932) Case 202315932 · Managing Relations The complaint is about landlord’s response to the resident’s: Concerns about a contact arrangement for repairs. Requests and queries about … 29 Sep 2025 No Maladministration Nottingham Community Housing Association Limited (202331741) Case 202331741 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of defects at her property, in particular repairs to … 29 Sep 2025 No Maladministration Southwark Council (202448650) Case 202448650 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the … 26 Sep 2025 No Maladministration Bury Metropolitan Borough Council (202424423) Case 202424423 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of: No heating and hot water. Leaks. 26 Sep 2025 No Maladministration London & Quadrant Housing Trust (202223696) Case 202223696 · Financial The landlord’s response to the resident’s concerns that he should have access to electricity from the building’s solar panels. We … 26 Sep 2025 No Maladministration Medway Council (202403696) Case 202403696 · Local Authority / ALMO or TMO This complaint is about: The level of the resident’s service charges. The landlord’s responses to the resident’s service charge queries. 26 Sep 2025 No Maladministration One Housing Group Limited (202424359) Case 202424359 · Estate Management The complaint is about the landlord’s handling of the resident’s queries about changes to an internal bicycle store. We have … 26 Sep 2025 No Maladministration Sandwell Metropolitan Borough Council (202348399) Case 202348399 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The purchase of the resident’s former property, home move, and associated communications … 26 Sep 2025 No Maladministration Vivid Housing Limited (202400144) Case 202400144 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a fly infestation affecting her property. The associated … 25 Sep 2025 No Maladministration Bournemouth, Christchurch and Poole Council (202400769) Case 202400769 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s requests for CCTV footage. 25 Sep 2025 No Maladministration Thurrock Council (202348158) Case 202348158 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident's report of a damaged garden fence. 24 Sep 2025 No Maladministration A2Dominion Housing Group Limited (202330432) Case 202330432 · Estate Management This complaint is about the landlord’s handling of the resident’s reports of issues with its concierge service. 24 Sep 2025 No Maladministration Stockport Homes Limited (202421475) Case 202421475 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak, and his request for compensation. 23 Sep 2025 No Maladministration Great Places Housing Association (202301430) Case 202301430 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: A leak in the kitchen and associated damage … 23 Sep 2025 No Maladministration The Riverside Group Limited (202453289) Case 202453289 · Managing Relations The complaint is about the landlord's decision to report property damage to the police. 19 Sep 2025 No Maladministration Peabody Trust (202418742) Case 202418742 · Estate Management The complaint was about: The landlord’s response to the resident’s concerns about the landlord’s communication regarding a fire safety inspection. … 19 Sep 2025 No Maladministration Wythenshawe Community Housing Group Limited (202338453) Case 202338453 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Antisocial behaviour (ASB). A request for a higher housing priority. 18 Sep 2025 No Maladministration Southwark Council (202422298) Case 202422298 · Financial The complaint is about the landlord’s response to the resident’s concerns about service charges for major works. 17 Sep 2025 No Maladministration London Borough of Wandsworth (202341764) Case 202341764 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of noise transference from an upstairs neighbour. We have … 16 Sep 2025 No Maladministration City of Westminster Council (202331610) Case 202331610 · Managing Relations The complaint is about the landlord’s: Handling of repairs reported by the resident. Handling of the resident’s request to be … 16 Sep 2025 No Maladministration Moat Homes Limited (202453000) Case 202453000 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a bedbug infestation at her property. 15 Sep 2025 No Maladministration London Borough of Camden Council (202431629) Case 202431629 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request that it repaint the property’s hallway following a roof … 15 Sep 2025 No Maladministration Saffron Housing Trust Limited (202331597) Case 202331597 · Financial The resident’s complaint is about the landlord’s decision not to reimburse her for: Heating costs. Damaged belongings. 12 Sep 2025 No Maladministration Southern Housing (202431230) Case 202431230 · Financial The resident’s complaint is about the landlord’s refusal to pay for repairs to a fridge-freezer. 12 Sep 2025 No Maladministration Torus62 Limited (202417468) Case 202417468 · Financial The complaint is about the landlord’s handling of: damp and mould repairs while the resident was decanted the resident’s reports … 11 Sep 2025 No Maladministration Birmingham City Council (202323103) Case 202323103 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 9 Sep 2025 No Maladministration Places for People Group Limited (202412680) Case 202412680 · Responsive repairs/activity This complaint is about how the landlord handled a leak into the resident’s property. 9 Sep 2025 No Maladministration Sovereign Network Group (202422680) Case 202422680 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the conduct of its contractor’s operative. 8 Sep 2025 No Maladministration ForHousing Limited (202334200) Case 202334200 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of damp and mould. 8 Sep 2025 No Maladministration Luton Borough Council (202422810) Case 202422810 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: its investigation into her complaint about staff conduct … 5 Sep 2025 No Maladministration Notting Hill Genesis (202450560) Case 202450560 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Repairs to the front door of the flat. …