Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The complaint is about: The landlord’s decision to appoint her current single point of contact (SPOC) and the poor service she has received from him. The landlord’s handling of works to the resident’s kitchen cupboard to widen a hole to allow a smart meter to be installed. The landlord’s complaints …
The complaint is about the landlord’s response to a report of vandalism of the resident’s vehicle and her subsequent request for a garage.
The complaint is about the landlord’s handling of reports of a lack of hot water.
The complaint is about the landlord’s responses to the resident’s reports of: outstanding repairs to his property a raised manhole to the rear of his property rubbish that he says should have been collected from the outbuilding attached to the property, prior to his moving in
This complaint is about the landlord’s responses to the resident’s enquiries about which party was responsible for servicing the gas boiler in the shared ownership property that she purchased.
The complaint is about the landlord’s handling of the resident’s reports of problems with the installation of a new boiler.
REPORT COMPLAINT 202000764 Aster Group Limited 3 December 2020 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |