Notting Hill Home Ownership Limited (202001071)
This complaint is about:
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Optivo (202008137)
The complaint is about the landlord’s response to the resident’s reports of leaks into her property and into the building and communal areas.
Southwark Council (202003065)
The complaint refers to the landlord’s handling of: The outstanding major works to the resident’s kitchen. The replacement of the resident’s carpets following a water leak. The resident’s concerns related to the condition of the property. The resident’s request for a rent and service charge refund for the period when …
Aster Group Limited (202010147)
The complaint concerns the landlord’s handling of the resident’s report of a pest problem in her property.
Camden Council (202009166)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance.
Croydon Council (202011660)
The complaint is about the landlord’s response to: The resident’s request for it to repair her garden paving slabs. The resident’s report of her sound insulation being inadequate.
Hackney Council (202006581)
REPORT COMPLAINT 202006581 Hackney Council 31 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Haringey Council (202004508)
This complaint is about: The landlord’s response to the resident’s complaint about noise from taps and creaking floorboards in her neighbours flat prior to June 2016. The landlord’s response to the resident’s reports in September 2020 of issues arising with her neighbour regarding the maintenance and sharing of the front …
Home Group Limited (202008927)
The complaint is about the landlord’s: handling of the resident’s report that its operatives attended the property without prior notice; handling of the resident’s report that its operatives attended without appropriate personal protective equipment (PPE) and did not maintain social distancing and; removal of waste items left outside the resident’s …
Sovereign Housing Association Limited (202005006)
The complaint is about the landlord’s handling of an anti-social behaviour report made against the resident.
Women’s Pioneer Housing Limited (202003638)
The complaint is about: The landlord’s handling of the resident's reports of a cockroach infestation in her block; and The reasonableness of the landlord’s proposal to increase the resident’s service charge. The Ombudsman has also considered the landlord’s handling of the resident's complaint.
Aspire Housing Limited (202008253)
The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) in and around her building. The landlord’s response to the resident’s concerns about the communal doors, car park gate and the building’s ventilation system.
Leeds City Council (202009385)
The complaint concerns the landlord’s handling of repairs required to fix a leak in the resident’s property.
Waltham Forest Council (202006852)
REPORT COMPLAINT 202006852 Waltham Forest Council 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Watford Community Housing Trust (202008650)
This complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours (Ms Y and Ms Z) after 16 September 2020. The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours (Ms X and Ms Y) between 18 March 2019 …
Community Gateway Association Limited (202002560)
The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property during the Covid-19 pandemic; Handling of an asbestos survey at the resident’s property during the Covid-19 pandemic; Complaint handling.
Haringey Council (202005551)
REPORT COMPLAINT 202005551 Haringey Council 29 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
London & Quadrant Housing Trust (202000937)
The complaint is about the landlord’s response to the resident’s requests about: Additional security, lighting and CCTV following a burglary. Repairs to a window following a burglary.
North Tyneside Council (201915018)
This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Peabody Trust 2018 (202007451)
The complaint is about the landlord’s decision to not carry out additional repairs to a bike shed door.
Cotman Housing Association Limited (201914754)
In their form and email to the Housing Ombudsman Service, the resident has complained: The landlord has not compensated the resident for damages caused by a boiler leak in January 2019. The resident is charged a different amount to other residents of similar properties on the same road. The landlord …
Orbit Group Limited (202002942)
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling.
Cross Keys Homes Limited (202003275)
This complaint is about the landlord’s response to the resident’s concerns regarding the following issues: The compensation offered for belongings damaged by damp and mould at her previous property. Duplication of rent resulting in rent arrears in 2019. The additional cleaning and decorating required at her new property prior to …
Leeds City Council (202000707)
This complaint is about the landlord’s response to the resident’s concerns about asbestos at her property.
Network Homes Limited (202007379)
The complaint concerns the landlord’s handling of the resident’s reports of noise coming from neighbouring properties.
Peabody Trust 2018 (202004640)
The complaint is about the landlord’s response to the resident’s request for repairs to her door, oven, and balcony.
Birmingham City Council (202009260)
The complaint is about the landlord's response to the resident's request to replace the kitchen.
Hammersmith and Fulham Council (202008846)
The complaint is about: The landlord’s handling of repairs due to leaks which affected the leasehold property. The level of redress offered by the landlord for the delay, distress and inconvenience caused. The landlord’s response to the request for redress for damage to the resident and his tenant’s personal belongings. …
Poole Housing Partnership Ltd (202001799)
The complaint is regarding the landlord’s handling of: The resident’s reports of damp and mould and other repairs required in the property. The resident’s request to be rehoused due to the issues and overcrowding in the property.
Red Kite Community Housing Limited (201915237)
The complaint is about the landlord’s response to concerns raised by the resident about: The upgrade works to the heating system. The upgrade work to the electrics. The asbestos removal. The handling of a decant. The lack of a damp-proof course in the property. Complaint handling.
Walsall Housing Group Limited (202000914)
The complaint is about the landlords handling of: The resident's request to be rehoused, following the birth of her children. The resident's reports of a faulty lift.
East Midlands Housing Group Limited (201913963)
The complaint is about the landlord’s: Handling of repairs to the soffit and fascia boards, guttering and alteration work to the property’s car port roof. Handling of complaints raised about behaviour of contractors when attending repairs. Delay in holding the stage two complaint panel hearing.
Leeds City Council (202007155)
The complaint concerns the landlord’s decision to not reimburse the resident for the costs incurred when carrying out improvement works to the property.
Waltham Forest Council (202000574)
The complaint concerns the landlord’s handling of the resident’s reports of water leaks from the properties above hers.
Waltham Forest Council (202005257)
REPORT COMPLAINT 202005257 Waltham Forest Council 22 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Incommunities Limited (202011217)
The complaint is about the landlord’s handling of the resident’s request to have mixer taps fitted to her kitchen and bathroom sinks.
Wandsworth Council (201914344)
The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s response to the resident’s reports of poor communication and staff conduct. The landlord’s complaints handling.
Croydon Churches Housing Association Limited (202003675)
The complaint concerns the landlord’s handling of:
Harlow District Council (202008943)
The complaint is about the landlord’s handling of a blocked drain, specifically, the length of time it took to resolve the issue and its decision not to compensate the resident for damage caused to the property.
Optivo (202001344)
The complaint is about the landlord’s response to the resident’s request for compensation for her electricity bills and damaged goods following a leak.
Southern Housing Group Limited (201907709)
The resident has complained that the landlord has failed to resolve their reports of noise nuisance from a neighbour
A2Dominion Housing Group Limited (201911231)
This complaint concerns the landlord’s handling of the residents’ reports of antisocial behaviour (ASB) by their neighbour, including the conduct of its staff.
Birmingham City Council (202005389)
The complaint concerns: How the landlord handled repairs to kitchen drawers in the resident’s property. The landlord’s decision about the kitchen layout in relation to the resident’s request to install a fridge/freezer.
Newcastle-upon-Tyne City Council (202006869)
The complaint is about: the landlord's work on the driveway and the drainage system at the property; and the landlord's handling of the resident’s complaint.
Notting Hill Genesis (202008442)
The complaint is about the landlord’s handling of a complaint made about her by its Property Management Agent (PMA).
Cheshire Peaks & Plains Housing Trust (202001629)
The complaint is about the landlord’s handling of the resident’s: concerns about the condition and suitability of her bathroom; associated formal complaints.
Sanctuary Housing Association (202003165)
The complaint is about: the landlord’s response to concerns raised by the resident about breaches of health and safety protocol whilst work was being undertaken at the property. the completion of bathroom works at the property.
Sovereign Housing Association Limited (201907579)
The complaint is about the landlord’s response to the resident’s reports about: Flooding and water ingress at the property. The cooker at the property. The electrics at the property. The permanence of her occupation at the property. Water ingress at her previous property. Complaints handling.
Metropolitan Housing Trust Limited (202004074)
The complaint is about the landlord’s: response to the resident’s reports about anti-social behaviour (ASB) noise nuisance caused by her neighbour; and complaints handling.
Aster Group Limited (202005514)
The complaint is about how the landlord handled repairs to the resident’s path and subsequent flooding.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)