Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Outcome: No_Maladministration ×

Showing 2,256 of 16,595 decisions

Decisions

Most recent first
18 Jan 2021 No Maladministration Wandsworth Council (202000746) Case 202000746 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of internal repairs to the property, including delays in completing repairs, poor communication … 15 Jan 2021 No Maladministration Six Town Housing Limited (202000098) Case 202000098 · Old Property Condition categories The complaint is about the landlord’s response to: repairs at the property; cigarette smoke entering the property. 14 Jan 2021 No Maladministration Aster Group Limited (201916183) Case 201916183 · Managing Relations The complaints are about: How the landlord responded to concerns raised about the attitude of its staff. The landlord’s decision … 13 Jan 2021 No Maladministration Leeds City Council (201912704) Case 201912704 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of repairs needed to the rear door, kitchen, window … 12 Jan 2021 No Maladministration Accord Housing Association Limited (202006726) Case 202006726 · Occupancy Rights The complaint is about the landlord’s response to information provided by the resident about her right to buy request. 12 Jan 2021 No Maladministration Guinness Housing Association Limited (202003807) Case 202003807 · Managing Relations The complaint refers to: 12 Jan 2021 No Maladministration Impact Housing Association Limited (202003113) Case 202003113 The complaint refers to the Landlord’s handling of the Resident’s reports of antisocial behaviour (ASB), drug use and drug distribution … 12 Jan 2021 No Maladministration Vivid Housing Limited (202002223) Case 202002223 · Old Home Ownership Issues (not new build) categories REPORT COMPLAINT 202002223 Vivid Housing Limited 13 January 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints … 12 Jan 2021 No Maladministration West Northamptonshire Council (201915625) Case 201915625 · Old Compensation categories The complaint is about the landlord’s response to the resident’s report of missing belongings. 11 Jan 2021 No Maladministration Haringey Council (202003505) Case 202003505 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak coming from the property above her … 8 Jan 2021 No Maladministration One Housing Group Limited (202001423) Case 202001423 · Old Estate Management categories The complaint is about the landlord’s: Response to the leaseholder’s concerns regarding its communication Response to the leaseholder’s concerns regarding … 8 Jan 2021 No Maladministration Southwark Council (201703942) Case 201703942 · Local Authority / ALMO or TMO The complaint is about how the landlord: Responded to reports of anti social behaviour (ASB) Handled an emergency rehousing request 5 Jan 2021 No Maladministration London Borough of Hillingdon (202000105) Case 202000105 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports regarding: multiple instances of water ingress at his property … 4 Jan 2021 No Maladministration Thirteen Housing Group Limited (201908379) Case 201908379 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the residents: reports of anti-social behaviour (ASB); request to transfer to an … 31 Dec 2020 No Maladministration Stonewater Limited (201903301) Case 201903301 · Estate Management The resident complains about: 24 Dec 2020 No Maladministration Brentwood Borough Council (202002909) Case 202002909 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s application for disability adaptations to her property. 24 Dec 2020 No Maladministration Stoke-on-Trent City Council (202003436) Case 202003436 The complaint is about the landlord’s response to the resident’s reports of boundary issues between the resident’s and her neighbour’s … 23 Dec 2020 No Maladministration Catalyst Housing Limited (202005511) Case 202005511 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to be reimbursed for personal possessions which were damaged … 23 Dec 2020 No Maladministration Lambeth Council (201912623) Case 201912623 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour by a neighbour. 23 Dec 2020 No Maladministration Lambeth Council (201915129) Case 201915129 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour by his neighbour. 23 Dec 2020 No Maladministration Network Homes Limited (201916173) Case 201916173 · Old Complaints Handling categories The complaint is about the landlord’s: response to the resident’s reports about damage to the bin storeroom shutter; response to … 23 Dec 2020 No Maladministration Ongo Homes Limited (202004563) Case 202004563 · Old Property Condition migrated-2025 The complaint concerns the landlord’s responses to the resident’s reports of leaks from the building’s roof. 23 Dec 2020 No Maladministration Vivid Housing Limited (201915956) Case 201915956 · Old Charges categories The complaint refers to: 23 Dec 2020 No Maladministration Westminster City Council (201815568) Case 201815568 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about the cost and efficiency of the heating system … 22 Dec 2020 No Maladministration Clarion Housing Association Limited (201915302) Case 201915302 · Old Estate Management categories The complaint is about: The landlord’s response to resident’s reports of noise and heating issues; the landlord’s response to the … 22 Dec 2020 No Maladministration Hounslow Council (201911783) Case 201911783 · Moving/Buying/Selling Home The complaint is regarding: The landlord’s handling of the resident’s application under its mutual exchange process Its decision not to … 21 Dec 2020 No Maladministration Anchor Hanover Group (202003188) Case 202003188 · Moving/Buying/Selling Home The complaint concerns the landlord’s decision not to award the resident priority status on its rehousing waiting list. 21 Dec 2020 No Maladministration East End Homes Limited (202005303) Case 202005303 · Managing Relations The complaint concerns: Information provided by the landlord about the electric meter of the property. The landlord’s handling of an … 21 Dec 2020 No Maladministration London & Quadrant H T (201909582) Case 201909582 The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (‘ASB’) from her neighbour. 21 Dec 2020 No Maladministration Places for People Group Limited (202004070) Case 202004070 This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) from his neighbour. 18 Dec 2020 No Maladministration Anchor Hanover Group (202005751) Case 202005751 · Estate Management The complaint is about the landlord’s response to the resident’s reports regarding: the general public using pathways on the resident’s … 18 Dec 2020 No Maladministration Eastlight Community Homes (202000056) Case 202000056 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about the deterioration of the garden at the property. 18 Dec 2020 No Maladministration Home Group Limited (201714878) Case 201714878 · Managing Relations The resident complains about: How the landlord handled the sale of a shared ownership lease, including the time taken and … 18 Dec 2020 No Maladministration London & Quadrant Housing Trust (202004540) Case 202004540 · ASB/Abuse/Nuisance This complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data in relation … 18 Dec 2020 No Maladministration Notting Hill Genesis (202000089) Case 202000089 · Old Compensation categories The complaint is about the landlord’s response to: The resident’s reports of decant works not being resolved when she returned … 17 Dec 2020 No Maladministration Home Group Limited (201904587) Case 201904587 · Staff Training The resident complains about: the landlord's communication and explanation in relation to an adjustment to the water charges on her … 17 Dec 2020 No Maladministration Optivo (201913685) Case 201913685 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to a heating system. 17 Dec 2020 No Maladministration Sovereign Housing Association Limited (201913564) Case 201913564 The complaint is about the landlord’s response to the resident’s: concerns about the gradient of his garden and the need … 16 Dec 2020 No Maladministration Octavia Housing (202004061) Case 202004061 The complaint is about the landlord’s response to the residents’ reports about: The landlord’s response to the resident’s request to … 16 Dec 2020 No Maladministration Swindon Borough Council (201916176) Case 201916176 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for succession of her late mother’s tenancy. 16 Dec 2020 No Maladministration Warwickshire Rural Housing Association Limited (201913223) Case 201913223 · Old Property Condition migrated-2025 The complaints are about the landlord’s: Response to reports that the boiler at the property was not working. Decision not … 15 Dec 2020 No Maladministration Karbon Homes Limited (201910780) Case 201910780 · Estate Management The tenant has complained: About the number of bins provided. About how the landlord responded to their concerns about the … 15 Dec 2020 No Maladministration Torus62 Limited (201913625) Case 201913625 · Old Property Condition migrated-2025 The complaint is about how the landlord responded to the resident’s concerns about the security of the fencing at his … 11 Dec 2020 No Maladministration New Charter Housing (South) Ltd (201911761) Case 201911761 The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The resident is represented by … 11 Dec 2020 No Maladministration Paradigm Housing Group Limited (201916010) Case 201916010 · Old Complaints Handling categories The complaint is about the landlord’s: Response to and handling of the resident’s anti-social behaviour (ASB) allegations Response to the … 10 Dec 2020 No Maladministration Southampton City Council (201913487) Case 201913487 · Managing Relations The complaint is about the way the landlord dealt with the resident’s: report of a leak in his property in … 9 Dec 2020 No Maladministration Kingston upon Thames Council (201914479) Case 201914479 · Local Authority / ALMO or TMO The resident complains about the landlord’s response to her concerns about the fire exit door at the property. 8 Dec 2020 No Maladministration Midland Heart Limited (202002902) Case 202002902 · Estate Management REPORT COMPLAINT 202002902 Midland Heart Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 8 Dec 2020 No Maladministration Stockport Homes Limited (202002678) Case 202002678 · Managing Relations The complaint is about the landlord’s response to: The resident’s request for reimbursement of costs for property improvements at his … 7 Dec 2020 No Maladministration Kingston upon Thames Council (202000332) Case 202000332 · Local Authority / ALMO or TMO The complaint is about: The landlord’s decision to appoint her current single point of contact (SPOC) and the poor service …