Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Outcome: No_Maladministration ×

Showing 2,256 of 16,595 decisions

Decisions

Most recent first
5 Feb 2021 No Maladministration Chorus Homes Group Limited (202004390) Case 202004390 · Information and data management The complaint refers to: The Landlord’s handling of a repair to the drain of the Resident’s property. The Landlord’s communication … 5 Feb 2021 No Maladministration The Cambridge Housing Society Limited (202004227) Case 202004227 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) from a neighbour. The landlord’s … 5 Feb 2021 No Maladministration Vivid Housing Limited (202005614) Case 202005614 REPORT COMPLAINT 202005614 Vivid Housing Limited 5 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 4 Feb 2021 No Maladministration Camden Council (201913372) Case 201913372 · Managing Relations The complaint is regarding the landlord’s response to the resident’s formal complaint about the conduct of a staff member . … 4 Feb 2021 No Maladministration Tower Hamlets Homes (202005444) Case 202005444 · Estate Management The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s decision not to … 3 Feb 2021 No Maladministration Eastlight Community Homes (201909770) Case 201909770 The complaint is about the landlord’s response to the residents’ request for compensation. 3 Feb 2021 No Maladministration Islington Council (201915993) Case 201915993 · Local Authority / ALMO or TMO REPORT COMPLAINT 201915993 Islington Council 3 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 3 Feb 2021 No Maladministration Magenta Living (202000689) Case 202000689 · Old Tenants Behaviour categories REPORT COMPLAINT 202000689 Magenta Living 3 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 3 Feb 2021 No Maladministration Notting Hill Genesis (202002298) Case 202002298 · Information and data management The complaint is about: The landlord’s handling of credits and compensation payments due to the resident following a substantial leak … 2 Feb 2021 No Maladministration bpha Limited (202002074) Case 202002074 · Old Tenants Behaviour categories The complaint is about the landlord’s response of reports of smells coming into the property from a neighbouring property. 2 Feb 2021 No Maladministration Magenta Living (202003279) Case 202003279 The complaint is about the landlord’s decision to allow contractors to carry out works at an empty property in the … 31 Jan 2021 No Maladministration Wakefield And District Housing Limited (202000248) Case 202000248 · ASB/Abuse/Nuisance REPORT COMPLAINT 202000248 Wakefield And District Housing Limited 31 January 2021 Our approach The Housing Ombudsman’s approach to investigating and … 30 Jan 2021 No Maladministration Yorkshire Housing Limited (201914633) Case 201914633 REPORT COMPLAINT 201914633 Yorkshire Housing Limited 30 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Jan 2021 No Maladministration A2Dominion Housing Group Limited (201905292) Case 201905292 · Estate Management The complaint is about the landlord’s response to the resident’s reports concerning: misuse of the leaseholder carparking bays; misuse of … 29 Jan 2021 No Maladministration East Devon District Council (202007087) Case 202007087 · Financial The complaint is about: The resident’s liability to pay the service charge for the mobile support service (the MSS) during … 29 Jan 2021 No Maladministration Hackney Council (202005750) Case 202005750 · Estate Management The complaint concerns the landlord’s handling of the resident’s reports of unauthorised items being stored in communal areas. 29 Jan 2021 No Maladministration Haringey Council (202000931) Case 202000931 · Local Authority / ALMO or TMO The complaint regards the landlord’s handling of issues reported by the resident relating the implementation of an intergenerational living project … 29 Jan 2021 No Maladministration Islington Council (202000921) Case 202000921 · Local Authority / ALMO or TMO REPORT COMPLAINT 202000921 London Borough of Islington 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jan 2021 No Maladministration London Borough of Sutton (201908725) Case 201908725 This complaint is about: The landlord’s response to the resident’s concerns about the property above being used as temporary accommodation. … 29 Jan 2021 No Maladministration Notting Hill Genesis (201811046) Case 201811046 · Old Property Condition categories The complaint is regarding the landlord’s handling of: Works required to the windows in the property Repairs to a back … 29 Jan 2021 No Maladministration Optima Community Association (201905768) Case 201905768 · Estate Management The complaint concerns the landlord’s responses to the resident’s complaints about the quality and management of the estate car park … 29 Jan 2021 No Maladministration Paragon Asra Housing Limited (201912355) Case 201912355 · Managing Relations REPORT COMPLAINT 201912355 Paragon Asra Housing Limited 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jan 2021 No Maladministration Stockport Homes Limited (202001435) Case 202001435 · Old Compensation categories The complaint is about the landlord’s response to the resident’s request for compensation, following reported damage to his car tyres … 29 Jan 2021 No Maladministration Thirteen Housing Group Limited (202000917) Case 202000917 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: supply of new communal bins. removal of a … 29 Jan 2021 No Maladministration Waltham Forest Council (202002996) Case 202002996 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s request for compensation for purchased floor stickers and her labour … 28 Jan 2021 No Maladministration Leeds City Council (202005224) Case 202005224 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to the resident’s: Reports of antisocial behavior (ASB). Request to increase the height of … 28 Jan 2021 No Maladministration The Guinness Partnership Limited (201900772) Case 201900772 · Case Review The complaint is about the landlord’s decision to restrict the resident’s contact with it in November 2018. 28 Jan 2021 No Maladministration Tuntum Housing Association Limited (202000313) Case 202000313 · Managing Relations The resident complains about: The information provided by the landlord in response to her Right to Acquire application. The landlord’s … 28 Jan 2021 No Maladministration Westminster City Council (202000679) Case 202000679 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the complainant’s concerns about the administration of his father’s (the resident’s) rent … 27 Jan 2021 No Maladministration Catalyst Housing Limited (201905894) Case 201905894 · Estate Management The complaint is about the landlord’s response to the resident’s reports of a Japanese Knotweed infestation in her garden. This … 27 Jan 2021 No Maladministration London & Quadrant Housing Trust (202000464) Case 202000464 · Old Charges categories The complaint is about: the landlord’s handling of repairs to the communal areas of the building the property is situated … 27 Jan 2021 No Maladministration Metropolitan Housing Trust Limited (202007488) Case 202007488 · Estate Management The complaint is about the landlord’s handling of reports of it removing vegetation from the garden of the resident’s property … 27 Jan 2021 No Maladministration Octavia Housing (201905017) Case 201905017 · Old Tenants Behaviour categories This complaint is about the landlord’s response to the resident’s reports and concerns about: Noise-related anti-social behaviour (‘ASB’) by a … 27 Jan 2021 No Maladministration Wandsworth Council (202003375) Case 202003375 · Financial This complaint is about the landlord’s handling of the leaseholder’s concerns about: squirrels accessing his balcony via the internet cabling … 26 Jan 2021 No Maladministration Southwark Council (202002332) Case 202002332 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to concerns raised by the resident about major works, in particular: The amount … 25 Jan 2021 No Maladministration Hounslow Council (202001964) Case 202001964 · Local Authority / ALMO or TMO REPORT COMPLAINT 202001964 Hounslow Council 25 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 23 Jan 2021 No Maladministration Gentoo Group Limited (202000538) Case 202000538 · Old Property Condition categories This complaint is about the landlord’s response to the resident’s request to bring forward the installation of double glazing to … 21 Jan 2021 No Maladministration Hyde Housing Association Limited (201909494) Case 201909494 · Financial The resident has complained about: The landlord’s response to her reports of a leak in her property, specifically that the … 21 Jan 2021 No Maladministration One Housing Group (202001816) Case 202001816 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to: A fire in the resident’s property The resident’s request for re-housing 20 Jan 2021 No Maladministration Bromford Housing Group Limited (201903619) Case 201903619 · Old Outside HOS Jurisdiction categories The complaint is about the landlord's handling of the resident’s reports about: antisocial behaviour from neighbours a data breach and … 20 Jan 2021 No Maladministration Notting Hill Genesis (201911978) Case 201911978 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident’s reports concerning: noise related ASB issues with the neighbours. the … 20 Jan 2021 No Maladministration Saxon Weald (201915048) Case 201915048 · Managing Relations REPORT COMPLAINT 201915048 Saxon Weald 20 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 19 Jan 2021 No Maladministration Grand Union Housing Group Limited (202006565) Case 202006565 The complaint is about the landlord’s decision not to replace the resident’s carpet. 19 Jan 2021 No Maladministration Kingston upon Thames Council (202004119) Case 202004119 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s repair report for a communal light. 19 Jan 2021 No Maladministration Mosscare St. Vincent’s Housing Group Limited (202003392) Case 202003392 This complaint is about the landlord’s handling of the resident’s concerns about the information he was given about the Right … 19 Jan 2021 No Maladministration One Vision Housing Limited (201913423) Case 201913423 REPORT COMPLAINT 201913423 One Vision Housing Limited 19 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Jan 2021 No Maladministration Ealing Council (202004088) Case 202004088 · Occupancy Rights The complaint refers to: The Landlord’s decision not to allow the Resident’s daughter to succeed the tenancy. The Landlord’s handling … 18 Jan 2021 No Maladministration Leeds City Council (201902442) Case 201902442 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour including its communication with the resident. 18 Jan 2021 No Maladministration Metropolitan Housing Trust Limited (201806741) Case 201806741 · Old Property Condition categories REPORT COMPLAINT 201806741 Metropolitan Housing Trust Limited 18 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Jan 2021 No Maladministration Notting Hill Genesis (202002469) Case 202002469 · Old Property Condition categories REPORT COMPLAINT 202002469 Notting Hill Genesis 21 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints …