Anchor Hanover Group (202007716)
The complaint is about the landlord’s handling of reports of silver fish at the property and its subsequent compensation offer.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southwark Council (202009109)
REPORT COMPLAINT 202009109 Southwark Council 29 April 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Together Housing Association Limited (202006550)
The complaint concerns: The landlord’s handling of refurbishment work at the resident’s property in 2016 and his claims for damaged goods that resulted from this. Outstanding repairs to the bathroom extractor fan and living room/bedroom window opening system in the resident’s property. The landlord’s handling of the resident’s reports of …
Gateshead Metropolitan Borough Council (201910919)
The complaint concerns the landlord’s handling of the resident’s reports of noise disturbances from his neighbour’s property.
Hammersmith and Fulham Council (202009648)
The complaint is about the landlord’s response to reports of leaks from the resident’s toilet. The complaint is about the landlord’s response to the resident’s request for the installation of a new toilet.
Hyde Housing Association Limited (202003230)
The complaint concerns: the landlord’s response to the resident’s reports of a water leak in her property. the landlord’s handling of historical issues to the resident’s property. the impact the condition of the property had on the resident’s health.
One Housing Group Limited (201910740)
The complaint concerns: the landlord’s response to the resident’s questions concerning the communal garden. the landlord’s response to the resident’s historical concerns with the communal garden.
Optivo (202002957)
REPORT COMPLAINT 202002957 Optivo 27 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out […]
Walsall Housing Group Limited (202004709)
The complaint is about:
Lambeth Council (201812140)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance from his upstairs neighbour.
Leicester City Council (202012354)
The complaint is about the landlord’s response to the resident’s: reports of multiple repair issues at her property, including: skirting boards; bedroom door; bedroom ceiling; asbestos; mould; external guttering; kitchen electrical wiring; kitchen cupboards; bathroom window handle; request for information about the allocation of property to another tenant.
Slough Borough Council (202002564)
This complaint is about the landlord response to: The resident’s request for compensation for damage to his carpet following a leak from a radiator in his hallway. The resident’s complaint that he was unable to return to his property for a period of three days after his decant ended and …
The Riverside Group Limited (201911171)
The complaint is about the landlord’s decision not to compensate the resident for works he said he carried out to the kitchen, at his own expense, due to the poor quality of workmanship of the landlord.
Hexagon Housing Association Limited (201912731)
The complaint concerns: the landlord’s handling of the resident’s eviction. the landlord’s complaint handling. the landlord’s response to concerns raised by the resident that were not addressed as a formal complaint through the landlord’s complaints procedure.
Jigsaw Homes North (202001174)
This complaint is about the landlord’s handling of: the resident’s reports of repairs needed to her kitchen; the resident’s reports of asbestos in the block; the resident’s reports of faulty radiators; the resident’s reports of anti-social behaviour (ASB); the resident’s staff conduct complaint.
Southwark Council (202010571)
The complaint concerns: The landlord’s response to reports of a water leak into the resident’s property. The landlord’s refusal to provide the resident with detailed information concerning the source of the leak and what repairs it undertook to resolve the issue. The landlord’s decision to only consider events 12 months …
Brent Council (202003531)
The resident complains about the landlord’s response to the concerns he raised about various repair issues at his property.
Gloucester City Homes Limited (202007410)
The complaint is about the landlord’s response to the resident’s reports about: handling of outstanding repairs to the heating and hot water system. level of cleaning and maintenance in the communal areas. administration of service charges and requests for information relating to costs.
Leicester City Council (202010875)
The complaint is about the landlord’s response to the resident’s reports about: Rehousing requests. Anti-social behaviour from an upstairs neighbour. Standard of the property after multiple leaks.
Gentoo Group Limited (202008584)
The complaint refers to: The landlord’s response to the resident’s reports of repairs needed to his radiators, flooring, and boiler. The resident’s concerns that the landlord has labelled him as ‘dangerous’. The resident’s concerns related to the landlord’s use of his data and an alleged data protection breach.
Islington Council (202009822)
The complaint refers to: The landlord’s response to the resident’s concerns related to staff conduct. The landlord’s handling of the associated complaint.
Network Homes Limited (201816050)
The complaint is about the landlord’s handling of the resident’s housing transfer application and his reports of overcrowding.
Birmingham City Council (202004581)
The complaint is about the landlord’s response to the resident’s reports of mould at her property.
Livv Housing Group (202001516)
The complaint is about: The landlord’s response to anti-social behaviour (ASB); The landlord response to a repair request to a communal door; and The landlord’s decision not to advise the resident about a change to its lettings policy.
Optivo (202009859)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) from his neighbour (‘Mr. A’).
Peabody Trust (202010415)
The complaint is about the landlord’s handling of the resident’s dissatisfaction with: the water rate charges; and the availability of parking and the restrictions preventing her from obtaining a permit. The Ombudsman has also considered the landlord’s handling of the complaint.
Newlon Housing Trust (202002118)
The complaint concerns the level of compensation offered by the landlord, in response to the resident’s reports of an odour from nearby communal bins.
Waltham Forest Council (202008889)
The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB) by a neighbour.
Barnet Council (202011365)
The complaint is about the landlord’s: handling of damage to the bathroom door; decision not to install/replace bedroom doors in the property.
Brighton Housing Trust (202000807)
The complaint is about the landlord’s response to the resident’s reports about the water installation at the property.
LiveWest Homes Limited (202002475)
The complaint is about the landlord’s response to the resident’s request to purchase her property:
Notting Hill Genesis (202009202)
The complaint refers to: The condition of the resident’s kitchen. The landlord’s handling of repairs to the resident’s fence.
Paradigm Housing Group Limited (202001369)
The complaint is about the landlord’s response to the resident's concerns about low water pressure being supplied to her property.
Town and Country Housing (201916063)
The complaint concerns: The landlord’s handling of the resident’s decant up until August 2020. Decant issues arising after August 2020. Historic issues of damp in the property since 2014. The landlord’s handling of the resident’s report of a water leak. The impact the condition of the property had on the …
Irwell Valley Housing Association Limited (201915656)
The complaint is about the landlord’s response to the resident’s reports about: handling of service charge queries customer service and staff conduct complaint handling
Notting Hill Home Ownership Limited (202004800)
The complaint concerns the landlord’s handling of the resident’s outstanding arears.
Platform Housing Group Limited (202009610)
The complaint is about the landlord’s decision not to level the garden at the resident’s property.
Somerset West and Taunton Council (201909201)
The complaint was about the landlord's response to the resident's:
Sovereign Housing Association Limited (202001875)
The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB).
Orbit Housing Association Limited (201914078)
The complaint is about:
Wandle Housing Association Limited (201911095)
The landlord’s response to the resident’s reports of anti-social behaviour. The landlord’s complaint handling.
Clarion Housing Association Limited (202004595)
REPORT COMPLAINT 202004595 Clarion Housing Association Limited 14 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Leeds City Council (202004331)
The complaint is about: The landlord’s decision to close the communal areas due to the Covid-19 pandemic, particularly the communal lounge and balcony. The presence and availability of the landlord’s staff during the Covid-19 pandemic. The landlord’s response to health and safety during the Covid-19 pandemic. The landlord’s handling of …
Birmingham City Council (202005838)
The complaint is about the landlord’s response to the resident’s concerns about the accuracy of the landlord’s contractor’s account of a repair visit at the property.
Peabody Trust (202007447)
The complaint is regarding: the landlord’s handling of the resident’s request to be compensated for a damaged tyre. the landlord’s decision not to offer compensation for this damage. The resident also complained about the landlord’s handling of her reports of anti-social behaviour (ASB). her Subject Access Request.
Magenta Living (202002947)
The complaint is about: the condition of the property at the commencement of the resident’s tenancy. the landlord’s complaint handling.
Welwyn Hatfield Borough Council (202007664)
The complaint is about: The landlord’s handling of the resident's application for succession of tenancy and the quality of customer service provided by the landlord. The landlord’s handling of a gas safety check. The landlord’s handling of the resident's complaint.
Peabody Trust 2018 (202005275)
This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Harlow District Council (202003552)
The complaint is about the cost of removing and reinstalling a satellite dish from the outside of the property, which was required as part of major works.
Accent Housing Limited (202010148)
The complaint is about: The provision of services by the landlord during the Covid-19 pandemic, specifically the scheme manager service and access to communal areas; The landlord’s response to the resident’s request for a service charge refund in relation to the scheme manager service and access to communal areas.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)