Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Outcome: No_Maladministration ×

Showing 2,256 of 16,595 decisions

Decisions

Most recent first
1 Apr 2021 No Maladministration Optivo (202008137) Case 202008137 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of leaks into her property and into the building … 1 Apr 2021 No Maladministration Southwark Council (202003065) Case 202003065 · Financial The complaint refers to the landlord’s handling of: The outstanding major works to the resident’s kitchen. The replacement of the … 31 Mar 2021 No Maladministration Aster Group Limited (202010147) Case 202010147 · Old Estate Management categories The complaint concerns the landlord’s handling of the resident’s report of a pest problem in her property. 31 Mar 2021 No Maladministration Camden Council (202009166) Case 202009166 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of noise nuisance. 31 Mar 2021 No Maladministration Croydon Council (202011660) Case 202011660 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s request for it to repair her garden paving slabs. The … 31 Mar 2021 No Maladministration Hackney Council (202006581) Case 202006581 REPORT COMPLAINT 202006581 Hackney Council 31 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 31 Mar 2021 No Maladministration Haringey Council (202004508) Case 202004508 · ASB/Abuse/Nuisance This complaint is about: The landlord’s response to the resident’s complaint about noise from taps and creaking floorboards in her … 31 Mar 2021 No Maladministration Home Group Limited (202008927) Case 202008927 · Health and Safety (inc. building safety) The complaint is about the landlord’s: handling of the resident’s report that its operatives attended the property without prior notice; … 31 Mar 2021 No Maladministration Sovereign Housing Association Limited (202005006) Case 202005006 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of an anti-social behaviour report made against the resident. 31 Mar 2021 No Maladministration Women’s Pioneer Housing Limited (202003638) Case 202003638 The complaint is about: The landlord’s handling of the resident's reports of a cockroach infestation in her block; and The … 30 Mar 2021 No Maladministration Aspire Housing Limited (202008253) Case 202008253 · Old Tenants Behaviour categories The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) in and around her building. … 30 Mar 2021 No Maladministration Leeds City Council (202009385) Case 202009385 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of repairs required to fix a leak in the resident’s property. 30 Mar 2021 No Maladministration Waltham Forest Council (202006852) Case 202006852 REPORT COMPLAINT 202006852 Waltham Forest Council 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 30 Mar 2021 No Maladministration Watford Community Housing Trust (202008650) Case 202008650 · Old Tenants Behaviour categories This complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours (Ms Y … 29 Mar 2021 No Maladministration Community Gateway Association Limited (202002560) Case 202002560 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property during the Covid-19 … 29 Mar 2021 No Maladministration Haringey Council (202005551) Case 202005551 REPORT COMPLAINT 202005551 Haringey Council 29 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Mar 2021 No Maladministration London & Quadrant Housing Trust (202000937) Case 202000937 · Old Outside HOS Jurisdiction categories The complaint is about the landlord’s response to the resident’s requests about: Additional security, lighting and CCTV following a burglary. … 29 Mar 2021 No Maladministration North Tyneside Council (201915018) Case 201915018 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 29 Mar 2021 No Maladministration Peabody Trust 2018 (202007451) Case 202007451 · Policy Review The complaint is about the landlord’s decision to not carry out additional repairs to a bike shed door. 28 Mar 2021 No Maladministration Cotman Housing Association Limited (201914754) Case 201914754 · Financial In their form and email to the Housing Ombudsman Service, the resident has complained: The landlord has not compensated the … 26 Mar 2021 No Maladministration Orbit Group Limited (202002942) Case 202002942 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling. 25 Mar 2021 No Maladministration Cross Keys Homes Limited (202003275) Case 202003275 · Financial This complaint is about the landlord’s response to the resident’s concerns regarding the following issues: The compensation offered for belongings … 25 Mar 2021 No Maladministration Leeds City Council (202000707) Case 202000707 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s concerns about asbestos at her property. 25 Mar 2021 No Maladministration Network Homes Limited (202007379) Case 202007379 · Old Tenants Behaviour categories The complaint concerns the landlord’s handling of the resident’s reports of noise coming from neighbouring properties. 25 Mar 2021 No Maladministration Peabody Trust 2018 (202004640) Case 202004640 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for repairs to her door, oven, and balcony. 24 Mar 2021 No Maladministration Birmingham City Council (202009260) Case 202009260 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident's request to replace the kitchen. 24 Mar 2021 No Maladministration Hammersmith and Fulham Council (202008846) Case 202008846 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs due to leaks which affected the leasehold property. The level of … 24 Mar 2021 No Maladministration Poole Housing Partnership Ltd (202001799) Case 202001799 · Old Property Condition categories The complaint is regarding the landlord’s handling of: The resident’s reports of damp and mould and other repairs required in … 24 Mar 2021 No Maladministration Red Kite Community Housing Limited (201915237) Case 201915237 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to concerns raised by the resident about: The upgrade works to the heating … 23 Mar 2021 No Maladministration Walsall Housing Group Limited (202000914) Case 202000914 · Estate Management The complaint is about the landlords handling of: The resident's request to be rehoused, following the birth of her children. … 22 Mar 2021 No Maladministration East Midlands Housing Group Limited (201913963) Case 201913963 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the soffit and fascia boards, guttering and alteration work to … 22 Mar 2021 No Maladministration Leeds City Council (202007155) Case 202007155 The complaint concerns the landlord’s decision to not reimburse the resident for the costs incurred when carrying out improvement works … 22 Mar 2021 No Maladministration Waltham Forest Council (202000574) Case 202000574 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s reports of water leaks from the properties above hers. 22 Mar 2021 No Maladministration Waltham Forest Council (202005257) Case 202005257 REPORT COMPLAINT 202005257 Waltham Forest Council 22 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Mar 2021 No Maladministration Incommunities Limited (202011217) Case 202011217 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s request to have mixer taps fitted to her kitchen and … 19 Mar 2021 No Maladministration Wandsworth Council (201914344) Case 201914344 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s response to the resident’s reports … 18 Mar 2021 No Maladministration Croydon Churches Housing Association Limited (202003675) Case 202003675 · Managing Relations The complaint concerns the landlord’s handling of: 16 Mar 2021 No Maladministration Harlow District Council (202008943) Case 202008943 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a blocked drain, specifically, the length of time it took to resolve … 16 Mar 2021 No Maladministration Optivo (202001344) Case 202001344 · Old Compensation categories The complaint is about the landlord’s response to the resident’s request for compensation for her electricity bills and damaged goods … 15 Mar 2021 No Maladministration Southern Housing Group Limited (201907709) Case 201907709 · ASB/Abuse/Nuisance The resident has complained that the landlord has failed to resolve their reports of noise nuisance from a neighbour 12 Mar 2021 No Maladministration A2Dominion Housing Group Limited (201911231) Case 201911231 This complaint concerns the landlord’s handling of the residents’ reports of antisocial behaviour (ASB) by their neighbour, including the conduct … 12 Mar 2021 No Maladministration Birmingham City Council (202005389) Case 202005389 · Old Property Condition migrated-2025 The complaint concerns: How the landlord handled repairs to kitchen drawers in the resident’s property. The landlord’s decision about the … 12 Mar 2021 No Maladministration Newcastle-upon-Tyne City Council (202006869) Case 202006869 · Managing Relations The complaint is about: the landlord's work on the driveway and the drainage system at the property; and the landlord's … 12 Mar 2021 No Maladministration Notting Hill Genesis (202008442) Case 202008442 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of a complaint made about her by its Property Management Agent (PMA). 11 Mar 2021 No Maladministration Cheshire Peaks & Plains Housing Trust (202001629) Case 202001629 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: concerns about the condition and suitability of her bathroom; associated … 11 Mar 2021 No Maladministration Sanctuary Housing Association (202003165) Case 202003165 · Old Property Condition categories The complaint is about: the landlord’s response to concerns raised by the resident about breaches of health and safety protocol … 11 Mar 2021 No Maladministration Sovereign Housing Association Limited (201907579) Case 201907579 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: Flooding and water ingress at the property. The … 10 Mar 2021 No Maladministration Metropolitan Housing Trust Limited (202004074) Case 202004074 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about anti-social behaviour (ASB) noise nuisance caused by her … 9 Mar 2021 No Maladministration Aster Group Limited (202005514) Case 202005514 · Old Property Condition migrated-2025 The complaint is about how the landlord handled repairs to the resident’s path and subsequent flooding. 9 Mar 2021 No Maladministration Clarion Housing Association Limited (202008288) Case 202008288 · Estate Management The complaint is about the landlord’s handling of: the allocation of the resident’s parking space. the resident’s reports of antisocial …