Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Outcome: No_Maladministration ×

Showing 2,256 of 16,595 decisions

Decisions

Most recent first
5 May 2021 No Maladministration Southwark Council (202009109) Case 202009109 · Local Authority / ALMO or TMO REPORT COMPLAINT 202009109 Southwark Council 29 April 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is … 5 May 2021 No Maladministration Together Housing Association Limited (202006550) Case 202006550 · Financial The complaint concerns: The landlord’s handling of refurbishment work at the resident’s property in 2016 and his claims for damaged … 30 Apr 2021 No Maladministration Gateshead Metropolitan Borough Council (201910919) Case 201910919 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reports of noise disturbances from his neighbour’s property. 30 Apr 2021 No Maladministration Hammersmith and Fulham Council (202009648) Case 202009648 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to reports of leaks from the resident’s toilet. The complaint is about the … 30 Apr 2021 No Maladministration Hyde Housing Association Limited (202003230) Case 202003230 · Old Property Condition migrated-2025 The complaint concerns: the landlord’s response to the resident’s reports of a water leak in her property. the landlord’s handling … 30 Apr 2021 No Maladministration One Housing Group Limited (201910740) Case 201910740 · Estate Management The complaint concerns: the landlord’s response to the resident’s questions concerning the communal garden. the landlord’s response to the resident’s … 30 Apr 2021 No Maladministration Optivo (202002957) Case 202002957 REPORT COMPLAINT 202002957 Optivo 27 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to … 30 Apr 2021 No Maladministration Walsall Housing Group Limited (202004709) Case 202004709 · Financial The complaint is about: 29 Apr 2021 No Maladministration Lambeth Council (201812140) Case 201812140 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of noise nuisance from his upstairs neighbour. 29 Apr 2021 No Maladministration Leicester City Council (202012354) Case 202012354 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: reports of multiple repair issues at her property, including: skirting … 29 Apr 2021 No Maladministration Slough Borough Council (202002564) Case 202002564 · Local Authority / ALMO or TMO This complaint is about the landlord response to: The resident’s request for compensation for damage to his carpet following a … 29 Apr 2021 No Maladministration The Riverside Group Limited (201911171) Case 201911171 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to compensate the resident for works he said he carried out to … 28 Apr 2021 No Maladministration Hexagon Housing Association Limited (201912731) Case 201912731 · Managing Relations The complaint concerns: the landlord’s handling of the resident’s eviction. the landlord’s complaint handling. the landlord’s response to concerns raised … 28 Apr 2021 No Maladministration Jigsaw Homes North (202001174) Case 202001174 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s reports of repairs needed to her kitchen; the resident’s reports … 28 Apr 2021 No Maladministration Southwark Council (202010571) Case 202010571 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s response to reports of a water leak into the resident’s property. The landlord’s refusal to … 27 Apr 2021 No Maladministration Brent Council (202003531) Case 202003531 · Old Property Condition migrated-2025 The resident complains about the landlord’s response to the concerns he raised about various repair issues at his property. 27 Apr 2021 No Maladministration Gloucester City Homes Limited (202007410) Case 202007410 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: handling of outstanding repairs to the heating and … 27 Apr 2021 No Maladministration Leicester City Council (202010875) Case 202010875 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: Rehousing requests. Anti-social behaviour from an upstairs neighbour. … 26 Apr 2021 No Maladministration Gentoo Group Limited (202008584) Case 202008584 · Information and data management The complaint refers to: The landlord’s response to the resident’s reports of repairs needed to his radiators, flooring, and boiler. … 26 Apr 2021 No Maladministration Islington Council (202009822) Case 202009822 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s response to the resident’s concerns related to staff conduct. The landlord’s handling of the … 23 Apr 2021 No Maladministration Network Homes Limited (201816050) Case 201816050 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s housing transfer application and his reports of overcrowding. 22 Apr 2021 No Maladministration Birmingham City Council (202004581) Case 202004581 The complaint is about the landlord’s response to the resident’s reports of mould at her property. 22 Apr 2021 No Maladministration Livv Housing Group (202001516) Case 202001516 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to anti-social behaviour (ASB); The landlord response to a repair request to a … 22 Apr 2021 No Maladministration Optivo (202009859) Case 202009859 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) from his neighbour (‘Mr. A’). 22 Apr 2021 No Maladministration Peabody Trust (202010415) Case 202010415 · Estate Management The complaint is about the landlord’s handling of the resident’s dissatisfaction with: the water rate charges; and the availability of … 21 Apr 2021 No Maladministration Newlon Housing Trust (202002118) Case 202002118 · Estate Management The complaint concerns the level of compensation offered by the landlord, in response to the resident’s reports of an odour … 21 Apr 2021 No Maladministration Waltham Forest Council (202008889) Case 202008889 · Local Authority / ALMO or TMO The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB) by a neighbour. 20 Apr 2021 No Maladministration Barnet Council (202011365) Case 202011365 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of damage to the bathroom door; decision not to install/replace bedroom doors in … 20 Apr 2021 No Maladministration Brighton Housing Trust (202000807) Case 202000807 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the water installation at the property. 20 Apr 2021 No Maladministration LiveWest Homes Limited (202002475) Case 202002475 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request to purchase her property: 19 Apr 2021 No Maladministration Notting Hill Genesis (202009202) Case 202009202 · Estate Management The complaint refers to: The condition of the resident’s kitchen. The landlord’s handling of repairs to the resident’s fence. 19 Apr 2021 No Maladministration Paradigm Housing Group Limited (202001369) Case 202001369 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's concerns about low water pressure being supplied to her property. 19 Apr 2021 No Maladministration Town and Country Housing (201916063) Case 201916063 · Moving/Buying/Selling Home The complaint concerns: The landlord’s handling of the resident’s decant up until August 2020. Decant issues arising after August 2020. … 16 Apr 2021 No Maladministration Irwell Valley Housing Association Limited (201915656) Case 201915656 · Financial The complaint is about the landlord’s response to the resident’s reports about: handling of service charge queries customer service and … 16 Apr 2021 No Maladministration Notting Hill Home Ownership Limited (202004800) Case 202004800 · Financial The complaint concerns the landlord’s handling of the resident’s outstanding arears. 16 Apr 2021 No Maladministration Platform Housing Group Limited (202009610) Case 202009610 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to level the garden at the resident’s property. 16 Apr 2021 No Maladministration Somerset West and Taunton Council (201909201) Case 201909201 The complaint was about the landlord's response to the resident's: 16 Apr 2021 No Maladministration Sovereign Housing Association Limited (202001875) Case 202001875 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB). 15 Apr 2021 No Maladministration Orbit Housing Association Limited (201914078) Case 201914078 · ASB/Abuse/Nuisance The complaint is about: 15 Apr 2021 No Maladministration Wandle Housing Association Limited (201911095) Case 201911095 The landlord’s response to the resident’s reports of anti-social behaviour. The landlord’s complaint handling. 14 Apr 2021 No Maladministration Clarion Housing Association Limited (202004595) Case 202004595 · Moving/Buying/Selling Home REPORT COMPLAINT 202004595 Clarion Housing Association Limited 14 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 14 Apr 2021 No Maladministration Leeds City Council (202004331) Case 202004331 · Estate Management The complaint is about: The landlord’s decision to close the communal areas due to the Covid-19 pandemic, particularly the communal … 13 Apr 2021 No Maladministration Birmingham City Council (202005838) Case 202005838 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the accuracy of the landlord’s contractor’s account of … 13 Apr 2021 No Maladministration Peabody Trust (202007447) Case 202007447 · ASB/Abuse/Nuisance The complaint is regarding: the landlord’s handling of the resident’s request to be compensated for a damaged tyre. the landlord’s … 12 Apr 2021 No Maladministration Magenta Living (202002947) Case 202002947 The complaint is about: the condition of the property at the commencement of the resident’s tenancy. the landlord’s complaint handling. 12 Apr 2021 No Maladministration Welwyn Hatfield Borough Council (202007664) Case 202007664 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident's application for succession of tenancy and the quality of customer … 7 Apr 2021 No Maladministration Peabody Trust 2018 (202005275) Case 202005275 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 6 Apr 2021 No Maladministration Harlow District Council (202003552) Case 202003552 · Financial The complaint is about the cost of removing and reinstalling a satellite dish from the outside of the property, which … 1 Apr 2021 No Maladministration Accent Housing Limited (202010148) Case 202010148 · Estate Management The complaint is about: The provision of services by the landlord during the Covid-19 pandemic, specifically the scheme manager service … 1 Apr 2021 No Maladministration Notting Hill Home Ownership Limited (202001071) Case 202001071 · Health and Safety (inc. building safety) This complaint is about: