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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,256 of 16,595 decisions

Decisions

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7 Jun 2021 No Maladministration Southwark Council (202013712) Case 202013712 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of repairs to the resident’s stairs. 3 Jun 2021 No Maladministration Clarion Housing Association Limited (201915632) Case 201915632 · Moving/Buying/Selling Home The complaint refers to: The landlord’s response to the resident’s Right-to-Buy application (RTB). 3 Jun 2021 No Maladministration Platform Housing Group Limited (202011542) Case 202011542 · Estate Management The complaint concerns: The landlord’s handling of charges associated with the car park. The landlord’s decision to withhold information from … 2 Jun 2021 No Maladministration Westminster City Council (202100958) Case 202100958 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Formal complaint. 1 Jun 2021 No Maladministration Woking Borough Council (202007874) Case 202007874 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to adapt the property by adding a second rear … 31 May 2021 No Maladministration Clarion Housing Association Limited (202006605) Case 202006605 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of ASB. 31 May 2021 No Maladministration Leeds City Council (201913825) Case 201913825 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. 28 May 2021 No Maladministration GreenSquare Group Limited (201909593) Case 201909593 · Financial The resident complains about the landlord’s offer of compensation in response to concerns about damp and a leak at the … 28 May 2021 No Maladministration Hyde Housing Association Limited (202003639) Case 202003639 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Anti-social behaviour (‘ASB’). Complaints handling. 28 May 2021 No Maladministration One Housing Group Limited (202012077) Case 202012077 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise and anti-social behaviour (ASB) at the property … 28 May 2021 No Maladministration Sanctuary Housing Association (202011577) Case 202011577 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the resident’s request for a … 28 May 2021 No Maladministration Southway Housing Trust (Manchester) Limited (202012382) Case 202012382 · Estate Management The complaint is about the landlord's response to the resident's request to be reimbursed for a parking fine. 27 May 2021 No Maladministration Believe Housing Limited (202012380) Case 202012380 · Old Property Condition migrated-2025 The complaint concerns: the condition of the property at the start of the resident’s tenancy. The effect that this matter … 27 May 2021 No Maladministration Birmingham City Council (201913028) Case 201913028 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The resident’s reports of discrimination … 27 May 2021 No Maladministration Sanctuary Housing Association (202006019) Case 202006019 · Estate Management The complaint is about: The landlord’s handling of the resident’s report of an obstruction on her driveway. Complaint handling. 27 May 2021 No Maladministration Southwark Council (202013842) Case 202013842 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s report of a water leak in his property. 27 May 2021 No Maladministration Torus62 Limited (202010327) Case 202010327 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s antisocial behaviour reports concerning two neighbouring properties. the resident’s concerns … 26 May 2021 No Maladministration Incommunities Limited (202005780) Case 202005780 · ASB/Abuse/Nuisance The complaint is about to the landlord’s response to the resident’s: Reports of anti-social behaviour (ASB) relating to vehicles parking … 26 May 2021 No Maladministration Network Homes Limited (202000884) Case 202000884 · Estate Management REPORT COMPLAINT 202000884 Network Homes Limited 26 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 24 May 2021 No Maladministration Clarion Housing Association Limited (201806894) Case 201806894 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) from her neighbour. 24 May 2021 No Maladministration One Housing Group Limited (202011080) Case 202011080 · Managing Relations The complaint is about: The landlord’s handling of the resident’s proposed sale of her property. The landlord’s handling of the … 21 May 2021 No Maladministration Magenta Living (202009293) Case 202009293 · Old Property Condition migrated-2025 The resident has complained that the landlord has not refunded the cost of a repair to their boiler. 21 May 2021 No Maladministration Notting Hill Genesis (202008956) Case 202008956 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s reports of an offensive odour in her kitchen. 21 May 2021 No Maladministration Paragon Asra Housing Limited (202007018) Case 202007018 · Estate Management The complaint concerns the landlord’s handling of the resident’s request for a second parking permit. 21 May 2021 No Maladministration Sandwell Metropolitan Borough Council (202006511) Case 202006511 · Local Authority / ALMO or TMO The complaint is about: The landlord’s management of the allocation of the property to the resident and its suitability. The … 20 May 2021 No Maladministration Bromford Housing Association Limited (202006247) Case 202006247 · Old Property Condition migrated-2025 The resident complains about the landlord’s response to his concerns about: The condition of the garden at the property, and … 20 May 2021 No Maladministration Lambeth Council (201909098) Case 201909098 · Moving/Buying/Selling Home The resident complained about the landlord's response to his: repair requests for water leaks, damp, lack of ventilation and uneven … 20 May 2021 No Maladministration One Manchester Limited (202009682) Case 202009682 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Subletting; and Noise nuisance. 20 May 2021 No Maladministration Sanctuary Housing Association (202000930) Case 202000930 · Financial The complaint is about the landlord’s response to the resident’s requests for compensation following damage to her property caused by … 18 May 2021 No Maladministration Aster Communities (202004756) Case 202004756 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of damp. 18 May 2021 No Maladministration Aster Group Limited (202004941) Case 202004941 · Financial The complaint is about the landlord’s communication to the resident about her rent arrears and rent increase. 18 May 2021 No Maladministration Plus Dane Housing Group Limited (202006214) Case 202006214 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: the resident’s pest control reports at her previous address; the resident’s request … 17 May 2021 No Maladministration GreenSquare Group Limited (202008527) Case 202008527 · Old Property Condition migrated-2025 The complaint concerns: the landlord’s response to the resident’s complaint about its communication with her during her adaptation building works. … 13 May 2021 No Maladministration Kingston upon Thames Council (202014709) Case 202014709 · Financial The complaint is about the landlord’s assertion that the resident is in rent arrears and the resulting deductions from her … 13 May 2021 No Maladministration LiveWest Homes Limited (202006530) Case 202006530 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: 13 May 2021 No Maladministration Optivo (201805041) Case 201805041 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of the resident’s reports of antisocial behaviour (ASB). The resident’s request for a … 12 May 2021 No Maladministration Croydon Churches Housing Association Limited (202007420) Case 202007420 · Moving/Buying/Selling Home The resident complained: About repairs to resolve damp and mould in her property; That she should be allowed to move … 12 May 2021 No Maladministration South Cheshire Housing Society Limited (201909783) Case 201909783 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) noise nuisance. 11 May 2021 No Maladministration Birmingham City Council (202012909) Case 202012909 · Local Authority / ALMO or TMO REPORT COMPLAINT 202012909 Birmingham City Council 11 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 11 May 2021 No Maladministration Notting Hill Genesis (202009594) Case 202009594 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s report of a fault to the communal fire alarm on … 11 May 2021 No Maladministration Sheffield City Council (202002843) Case 202002843 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s request for fence repairs in his back garden. Associated complaint … 11 May 2021 No Maladministration Southwark Council (202003725) Case 202003725 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s kitchen. Complaint handling. 10 May 2021 No Maladministration Harlow District Council (202005328) Case 202005328 · Financial The resident has complained that: They have been charged too much for the cost of major works (a roof replacement) … 10 May 2021 No Maladministration Leeds City Council (202007461) Case 202007461 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s garden. 10 May 2021 No Maladministration Shepherds Bush Housing Association Limited (201914164) Case 201914164 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of scaffolding remaining in place for an extended period. … 10 May 2021 No Maladministration The Guinness Partnership Limited (201911472) Case 201911472 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The length of the notice period … 7 May 2021 No Maladministration Clarion Housing Association Limited (202010520) Case 202010520 · Estate Management REPORT COMPLAINT 202010520 Clarion Housing Association Limited 7 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 7 May 2021 No Maladministration Notting Hill Genesis (201814438) Case 201814438 · Moving/Buying/Selling Home The resident complained about the property the landlord offered following their transfer request. Specifically, they complained about: 6 May 2021 No Maladministration Waltham Forest Council (202007871) Case 202007871 · Financial The complaints are about the landlord’s response to: Concerns raised by the resident about a historic bed bug infestation. The … 5 May 2021 No Maladministration Anchor Hanover Group (202007716) Case 202007716 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of silver fish at the property and its subsequent compensation offer.