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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: No_Maladministration ×

Showing 704 of 16,595 decisions matching "property"

Decisions

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10 Oct 2024 No Maladministration Flagship Housing Group Limited (202310430) Case 202310430 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of toxic fumes in the property. 2 Oct 2024 No Maladministration Red Kite Community Housing Limited (202302754) Case 202302754 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of pests in the loft of the property. 30 Sep 2024 No Maladministration Southern Housing (202226713) Case 202226713 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours. The landlord’s handling … 30 Sep 2024 No Maladministration Town and Country Housing (202345213) Case 202345213 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s shared ownership property sale during a period that she reported … 24 Sep 2024 No Maladministration Vivid Housing Limited (202338276) Case 202338276 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 13 Sep 2024 No Maladministration Kingston upon Hull City Council (202314548) Case 202314548 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of various repairs to the property. 12 Sep 2024 No Maladministration IKE Supported Housing Limited (202306074) Case 202306074 · Health and Safety (inc. building safety) The complaint is about: The support put in place for the resident whilst fire safety works were being carried out … 30 Aug 2024 No Maladministration Leicester City Council (202215809) Case 202215809 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange and the associated issues regarding the condition on … 29 Aug 2024 No Maladministration North Yorkshire Council (202302252) Case 202302252 · Old Property Condition categories The complaint is about the landlords handling of: The residents report of damp and mould in the property. The residents … 27 Aug 2024 No Maladministration Torus62 Limited (202003450) Case 202003450 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of garden overgrowth from a rear adjoining property. 23 Aug 2024 No Maladministration Clarion Housing Association Limited (202213014) Case 202213014 · Old Complaints Handling categories The complaint is about: The landlords handling of the defects to the residents property. The landlords handling of the defects … 23 Aug 2024 No Maladministration Torus62 Limited (202214715) Case 202214715 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a theft from his property. 15 Aug 2024 No Maladministration Silva Homes Limited (202300360) Case 202300360 · ASB/Abuse/Nuisance This complaint is about: The landlord’s response to reports of disrepair including damp, mould and asbestos at property A, and … 25 Jul 2024 No Maladministration London Borough of Ealing (202231142) Case 202231142 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of reported damp and mould at the property. Handling of the resident’s request … 19 Jul 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202308819) Case 202308819 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs following a leak to the bedroom. Reports … 4 Jul 2024 No Maladministration Lambeth and Southwark Housing Association Limited (202114084) Case 202114084 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Attempts to carry out a gas safety inspection. Repairs to the property. 27 Jun 2024 No Maladministration Southern Housing (202300525) Case 202300525 · Financial The complaint is about: The landlord’s handling of the resident’s reports of a bed bug infestation in the property. The … 20 Jun 2024 No Maladministration A2Dominion Housing Group Limited (202301098) Case 202301098 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the maintenance and servicing of the ventilation unit … 18 Jun 2024 No Maladministration Clarion Housing Association Limited (202302245) Case 202302245 · Estate Management The landlord’s handling of the resident’s reports regarding: the garden drainage; replacement of the garden fence; damp and mould in … 18 Jun 2024 No Maladministration Gateway Housing Association Limited (202217623) Case 202217623 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s request for adaptations to their property. 30 May 2024 No Maladministration Gloucester City Homes Limited (202311899) Case 202311899 · Estate Management The complaint is about the landlord's handling of the implementation of a pre-payment meter for heat and hot water in … 30 May 2024 No Maladministration Leeds City Council (202313924) Case 202313924 · Managing Relations The complaint is about the landlord’s handling of: A blocked drain which resulted in sewage overspill in the garden at … 17 May 2024 No Maladministration Metropolitan Thames Valley Housing (MTV) (202233550) Case 202233550 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for the living room and bedroom ceiling to be … 15 May 2024 No Maladministration Paragon Asra Housing Limited (202214972) Case 202214972 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request for: Various repairs at the property. Maintenance of the … 30 Apr 2024 No Maladministration One Vision Housing Limited (202231439) Case 202231439 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about leaks at the property. 23 Apr 2024 No Maladministration Karbon Homes Limited inc Byker Community Trust (202213965) Case 202213965 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. … 23 Apr 2024 No Maladministration Sanctuary Housing Association (202224162) Case 202224162 · ASB/Abuse/Nuisance The landlord’s response to the resident’s request for soundproofing to be installed in her property. 12 Apr 2024 No Maladministration Longhurst Group Limited (202302371) Case 202302371 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for permission to install a driveway at her property. 11 Apr 2024 No Maladministration Notting Hill Genesis (NHG) (202127889) Case 202127889 · Estate Management The resident’s complaint is about the landlord’s handling of: Repairs to the communal door entry system. Leaks into the property. 11 Apr 2024 No Maladministration Sanctuary Housing Association (202303963) Case 202303963 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns of a lack of security lighting. The landlord’s response … 3 Apr 2024 No Maladministration Stonewater Limited (202218759) Case 202218759 · Managing Relations The landlord’s response to the resident’s request to replace the windows within the property. The landlord’s complaint handling as also … 2 Apr 2024 No Maladministration Clarion Housing Association Limited (202123561) Case 202123561 · Health and Safety (inc. building safety) The complaint is about: The information provided by the landlord when the property was offered and whether there was a … 28 Mar 2024 No Maladministration Peabody Trust (202215374) Case 202215374 · Estate Management The complaint is about the landlord’s response to the resident’s reports of bamboo encroaching on her garden from a neighbouring … 26 Mar 2024 No Maladministration Jigsaw Homes Group Limited (202218543) Case 202218543 · Managing Relations The complaint is around: The condition of the property when the resident moved in. The landlord’s handling of the resident’s … 22 Mar 2024 No Maladministration Peabody Trust (202304938) Case 202304938 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to downsize to a smaller property. Complaint handling. 22 Mar 2024 No Maladministration Southwark Council (202306737) Case 202306737 · Managing Relations The complaint is about: The landlord’s handling of disrepair reported by the resident. The landlord’s handing of a request to … 18 Mar 2024 No Maladministration Ashford Borough Council (202232468) Case 202232468 · Moving/Buying/Selling Home The complaint is about: The suitability of temporary accommodation offered by the landlord and its management of the resident’s homelessness … 29 Feb 2024 No Maladministration Haringey London Borough Council (202108819) Case 202108819 · Financial The complaint is about: The landlords response to the resident’s reports of repair to his property. The landlords response to … 28 Feb 2024 No Maladministration Mid Devon District Council (202207247) Case 202207247 · Financial The complaint is about the landlord’s: Decision to recharge the resident for repairs upon termination of his tenancy. Response to … 15 Feb 2024 No Maladministration Stockport Homes Limited (202304020) Case 202304020 · Managing Relations The resident’s complaint is about the landlord’s: Advertisement of the property. Handling of adaptations to the property. Response to its … 14 Feb 2024 No Maladministration Citizen Housing (202214667) Case 202214667 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Request to move property. 14 Feb 2024 No Maladministration LiveWest Homes Limited (202231260) Case 202231260 · Managing Relations The complaint is about the landlord’s handling of defects in a new build property and specifically: issues with the resident’s … 12 Feb 2024 No Maladministration Harrison Housing (202202677) Case 202202677 · Managing Relations The complaint is about: The condition of the property when it was let to the resident. The landlord's handling of … 12 Feb 2024 No Maladministration Midland Heart Limited (202223563) Case 202223563 · Financial The complaint is about: The landlord’s response following a leak affecting the resident’s property. The landlord’s response to the resident’s … 30 Jan 2024 No Maladministration Swindon Borough Council (202213870) Case 202213870 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of concerns about fire safety at the property. 24 Jan 2024 No Maladministration Birmingham City Council (202212344) Case 202212344 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s report of anti-social behaviour (ASB) in the form of noise … 24 Jan 2024 No Maladministration Gentoo Group Limited (202219465) Case 202219465 · Managing Relations The complaint is about the landlord’s handling of: the resident’s succession requests following reports of antisocial behaviour (ASB) at their … 23 Jan 2024 No Maladministration Clarion Housing Association Limited (202208080) Case 202208080 · Estate Management The complaint is about the landlord’s handling of the resident’s requests for it to: Maintain the grass in his front … 22 Jan 2024 No Maladministration Clarion Housing Association Limited (202127293) Case 202127293 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbour’s property. The Ombudsman … 17 Jan 2024 No Maladministration Bristol City Council (202117653) Case 202117653 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s property including: The removal of a wire fence …