Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202341673 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 4 February 2026 Background The resident lives in a 3-bed house with her son. […]
Decision Case ID 202415846 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 04 February 2026 Background The resident complained about her landlord’s response to a number […]
Decision Case ID 202440980 Decision type Investigation Landlord Livv Housing Group Landlord type Housing Association Occupancy Assured Tenancy Date 04 February 2026 Background The resident raised a complaint about a rat infestation at her […]
Decision Case ID 202425126 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 03 February 2026 Background The resident requested an update on her kitchen replacement in June […]
Decision Case ID 202417152 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 February 2026 Background The resident was dissatisfied with the landlord’s workmanship, communication, and delays when […]
Decision Case ID 202427562 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 February 2026 Background The resident reported an issue with her fence on 16 July […]
Decision Case ID 202519515 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 January 2026 Background The resident asked the landlord to […]
Decision Case ID 202442369 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident has complained about boiler issues, causing a lack of heating […]
Decision Case ID 202441868 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident complained about the outcome to inspections and repairs […]
Decision Case ID 202508512 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 30 January 2026 Background The resident has lived in the property with her 4 […]
Decision Case ID 202425123 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 30 January 2026 Background The resident lives at a block located near another block managed […]
Decision Case ID 202341087 Decision type Investigation Landlord The Pioneer Housing and Community Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident submitted a Right to Buy […]
Decision Case ID 202335192 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Leaseholder Date 29 January 2026 Background On 10 June 2023 the flat below the resident reported a ceiling […]
Decision Case ID 202410034 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a 6th […]
Decision Case ID 202423533 Decision type Investigation Landlord Medway Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The landlord replaced the bathroom in the property […]
Decision Case ID 202417538 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a house with her 4 children. At the […]
Decision Case ID 202517433 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 January 2026 Background The resident was living at the property with […]
Decision Case ID 202517114 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a bedsit owned by the landlord […]
Decision Case ID 202436269 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 January 2026 Background The resident lives on […]
Decision Case ID 202342170 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured tenancy Date 28 January 2026 Background The resident brought a previous complaint about her landlord to […]
Decision Case ID 202440514 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident reported 2 separate incidents of tiles falling from […]
Decision Case ID 202423257 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident reported a leak, which had caused damage to […]
Decision Case ID 202509686 Decision type Investigation Landlord Ability Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident lives in a flat within a supported housing building, […]
Decision Case ID 202501909 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident is unhappy about ongoing delays in the landlord […]
Decision Case ID 202523925 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives with her husband and children in […]
Decision Case ID 202431978 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 January 2026 Background The resident reported leaks in his […]
Decision Case ID 202516683 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 January 2026 Background The resident occupies a 2-bedroom house with […]
Decision Case ID 202520036 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 January 2026 Background The resident lives in a 2-bedroom bungalow. […]
Decision Case ID 202519732 Decision type Investigation Landlord City of Wolverhampton Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 January 2026 Background In January 2025 the resident asked […]
Decision Case ID 202215163 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 21 January 2026 Background In 2019 the landlord found problems with fire containment and […]
Decision Case ID 202407907 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 January 2026 Background The resident holds a secure […]
Decision Case ID 202521452 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The resident lives in a 3-bedroom house. The resident […]
Decision Case ID 202527944 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 January 2026 Background The resident was unhappy with […]
Decision Case ID 202408120 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 January 2026 Background The resident has complained about the landlord’s response to her request […]
Decision Case ID 202513791 Decision type Investigation Landlord Exeter City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 January 2026 Background The resident lives in a property owned […]
Decision Case ID 202442705 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 January 2026 Background The resident lives in a 2nd floor flat. She […]
Decision Case ID 202325023 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 13 January 2026 Background The resident lives in a first-floor flat, […]
Decision Case ID 202338224 Decision type Investigation Landlord Magenta Living Landlord type Housing Association Occupancy Assured Tenancy Date 13 January 2026 Background The resident reported to the landlord that her neighbour was harassing her. […]
Decision Case ID 202442334 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident complained to the landlord about the condition of […]
Decision Case ID 202343452 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 9 January 2026 Background The resident lives in a ground floor flat within a block. […]
Decision Case ID 202305105 Decision type Investigation Landlord Weaver Vale Housing Trust Limited Landlord type Housing Association Occupancy Assured tenancy Date 9 January 2026 Background The resident put up fencing, a large shed, and […]
Decision Case ID 202429952 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date 8 January 2025 Background The resident complained that her kitchen repair had left her […]
Decision Case ID 202341297 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 January 2026 Background The resident, a joint tenant, was told about upcoming regeneration […]
Decision Case ID 202511423 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 January 2026 Background The resident reported ongoing antisocial behaviour (ASB) from a neighbour spanning […]
Decision Case ID 202511250 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 7 January 2026 Background The resident was a tenant of the landlord between September […]
Decision Case ID 202338858 Decision type Investigation Landlord London Borough of Brent Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 07 January 2026 Background In 2019, the landlord brought its cleaning […]
Decision Case ID 202345628 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 January 2026 Background The resident lives in the property […]
Decision Case ID 202403215 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 24 December 2025 Background The resident is a leaseholder. She said that staff assisted the […]
The landlord missed its stage 1 and 2 timescales by a short period, but the delay had no impact and does not amount to a service failure.
Decision Case ID 202431865 Decision type Investigation Landlord Mid Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 December 2025 Background The landlord demolished the chimney stack […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |