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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,256 of 16,595 decisions

Decisions

Most recent first
6 Jul 2021 No Maladministration London Borough of Redbridge (202014608) Case 202014608 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 1 Jul 2021 No Maladministration Anchor Hanover Group (202015843) Case 202015843 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of reports … 1 Jul 2021 No Maladministration Southwark Council (202017218) Case 202017218 · Local Authority / ALMO or TMO The complaint concerns the landlord’s response to the resident’s reports of noise emanating from the water tanks in their building. 30 Jun 2021 No Maladministration A2Dominion Housing Group Limited (202005971) Case 202005971 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the residents reports of: Anti-social behaviour (ASB) and drug use at the … 30 Jun 2021 No Maladministration Birmingham City Council (202008000) Case 202008000 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the residents reports of: Mould and damp within the property and the … 30 Jun 2021 No Maladministration Hastoe Housing Association Limited (202011428) Case 202011428 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of ASB. The landlord’s response to the resident’s requests … 30 Jun 2021 No Maladministration Hyde Housing Association Limited (202000411) Case 202000411 · Managing Relations This complaint is about: The landlord’s response to the resident’s reports of water ingress in her lounge in 2018. The … 30 Jun 2021 No Maladministration Longhurst Group Limited (202002782) Case 202002782 · Financial This complaint is about the landlord’s handling of arrears on the resident’s rent account and the support offered in respect … 30 Jun 2021 No Maladministration Newlon Housing Trust (202012890) Case 202012890 · Managing Relations The Complaint is about the landlord’s response to residents’ reports about: Repairs to the kitchen at the property including cupboards, … 30 Jun 2021 No Maladministration One Vision Housing Limited (202010064) Case 202010064 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour (ASB) in relation to an incident … 30 Jun 2021 No Maladministration Places for People Homes Limited (201916334) Case 201916334 · Managing Relations The complaint is about: The landlord’s handling of report of a sewage leak and concerns about drainage in the property. … 30 Jun 2021 No Maladministration Sanctuary Housing Association (202014667) Case 202014667 · Financial The complaint refers to: The landlord’s handling of a reported leak into the resident’s property. The level of compensation offered … 30 Jun 2021 No Maladministration Southwark Council (202006676) Case 202006676 · Financial The complaint concerns the landlord’s: Handling of repairs following a leak from a radiator. Decision not to replace the living … 29 Jun 2021 No Maladministration Clarion Housing Association Limited (202003873) Case 202003873 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance. 29 Jun 2021 No Maladministration Home Group Limited (202010218) Case 202010218 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s handling of outstanding defects at the property. Breaches of data protection regulations by the landlord. … 29 Jun 2021 No Maladministration One Housing Group Limited (202011085) Case 202011085 · Old Property Condition migrated-2025 The complaint is about: The managing agent’s response to the resident’s reports of defects in the property including issues with … 29 Jun 2021 No Maladministration Sanctuary Housing Association (202016320) Case 202016320 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of mould in her property. 29 Jun 2021 No Maladministration Wakefield And District Housing Limited (202006961) Case 202006961 · Managing Relations The complaint is about: The landlord’s refusal to consider the resident’s complaint raised on 27 May 2020 regarding the conduct … 28 Jun 2021 No Maladministration Bristol City Council (202008981) Case 202008981 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of anti-social behaviour (ASB). Request for soundproofing in the … 28 Jun 2021 No Maladministration Onward Homes Limited (202001260) Case 202001260 · Financial The complaint concerns: The landlord’s handling of repairs to the bathroom. The level of compensation offered by the landlord in … 28 Jun 2021 No Maladministration Rochdale Boroughwide Housing Limited (201915903) Case 201915903 · Financial The complaint is about the landlord’s: Application of the single person discount in respect to the resident’s water bill. Handling … 25 Jun 2021 No Maladministration Kingston upon Thames Council (202009426) Case 202009426 · Local Authority / ALMO or TMO The complaint is about: The time taken to arrange/undertake the repairs reported, following the installation of the resident’s new boiler.​ … 25 Jun 2021 No Maladministration Longhurst Group Limited (202007558) Case 202007558 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s reports of damp and mould in her property. 24 Jun 2021 No Maladministration Housing 21 (202002419) Case 202002419 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s: request for compensation for items she had purchased for the property. … 24 Jun 2021 No Maladministration Lewisham Council (201913042) Case 201913042 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of attempts to access the resident’s property to resolve an issue with the … 24 Jun 2021 No Maladministration Notting Hill Genesis (202002199) Case 202002199 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: 24 Jun 2021 No Maladministration South Tyneside Council (202012625) Case 202012625 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision to decline the resident’s request to install fencing outside his property. 22 Jun 2021 No Maladministration First Choice Homes Oldham Limited (202012538) Case 202012538 · Estate Management The complaint refers to: The landlord’s response to the resident’s request for the decorative flagstones and pathway in her garden … 22 Jun 2021 No Maladministration LiveWest Homes Limited (202015383) Case 202015383 · ASB/Abuse/Nuisance REPORT COMPLAINT 202015383 LiveWest Homes Limited 22 June 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints … 22 Jun 2021 No Maladministration The Riverside Group Limited (202017095) Case 202017095 · Estate Management The complaint concerns the landlord’s decision to decline the resident’s request for a fence to be installed at the back … 21 Jun 2021 No Maladministration Optivo (202003490) Case 202003490 · ASB/Abuse/Nuisance The complaint is about the way the landlord has handled the resident’s reports of antisocial behaviour (ASB). 21 Jun 2021 No Maladministration Peabody Trust (202003187) Case 202003187 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s complaint about the advice and support it gave her in … 21 Jun 2021 No Maladministration Portsmouth Rotary Housing Association Limited (201906869) Case 201906869 · Financial The complaint refers to the resident’s concerns about: The landlord’s decision to fund days out for its tenants. Fire alarm … 21 Jun 2021 No Maladministration Teign Housing (202005333) Case 202005333 · Old Property Condition migrated-2025 The complaint concerns the extent of repair and redecorating works offered by the landlord following a roof leak. 21 Jun 2021 No Maladministration Welwyn Hatfield Borough Council (202011128) Case 202011128 · Local Authority / ALMO or TMO The complaint is about: the landlord’s response to resident’s complaint about its handling of repairs to resolve damp and mould. … 21 Jun 2021 No Maladministration Westminster City Council (202104954) Case 202104954 · Local Authority / ALMO or TMO The resident has complained that: The landlord’s management of parking by the leaseholders’ contractors is unfair in comparison to the … 18 Jun 2021 No Maladministration Metropolitan Housing Trust Limited (202101346) Case 202101346 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s requests for cyclical works and maintenance to the property. 18 Jun 2021 No Maladministration Midland Heart Limited (201816955) Case 201816955 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about its refusal of her Voluntary Right to Buy … 18 Jun 2021 No Maladministration The Riverside Group Limited (202002928) Case 202002928 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: The resident’s reports of antisocial behaviour by his neighbours. The resident’s associated complaints. 18 Jun 2021 No Maladministration Waltham Forest Council (202007804) Case 202007804 · Local Authority / ALMO or TMO The complaint is about: The condition of the property following a mutual exchange. The landlord’s response to reports of a … 17 Jun 2021 No Maladministration Peabody Trust (202007534) Case 202007534 · Managing Relations The complaint is about the landlord’s: 16 Jun 2021 No Maladministration Plymouth Community Homes Limited (201907375) Case 201907375 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of anti-social behaviour (ASB). 16 Jun 2021 No Maladministration Southern Housing Group Limited (202001366) Case 202001366 · Financial The complaint refers to: The landlord’s response to the resident’s request for compensation for the interruption of the gas supply … 15 Jun 2021 No Maladministration Clarion Housing Association Limited (201907136) Case 201907136 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to the resident’s reports of condensation on her windows. 15 Jun 2021 No Maladministration The Guinness Partnership Limited (202005376) Case 202005376 · Old Property Condition migrated-2025 The complaint is about: The landlord's response to the resident’s report that a leak from her toilet in 2020 had … 15 Jun 2021 No Maladministration Waverley Borough Council (202009012) Case 202009012 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her … 14 Jun 2021 No Maladministration Clarion Housing Association Limited (202003044) Case 202003044 · Financial The complaint concerns: The landlord’s handling and administration of the resident’s service charge payments. The level of the service charge. … 11 Jun 2021 No Maladministration Southwark Council (202015091) Case 202015091 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). 9 Jun 2021 No Maladministration Clarion Housing Association Limited (202015048) Case 202015048 · Old Property Condition migrated-2025 The complaint refers to: The landlord’s handling of the major adaptations to the resident’s property. The resident’s concerns about delays … 7 Jun 2021 No Maladministration Paradigm Housing Group Limited (202012977) Case 202012977 · Old Property Condition migrated-2025 REPORT COMPLAINT 202012977 Paradigm Housing Group Limited 6 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining …