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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,256 of 16,595 decisions

Decisions

Most recent first
19 Aug 2021 No Maladministration Sanctuary Housing Association (202005281) Case 202005281 · Estate Management The complaint concerns how the landlord handled the resident’s: 18 Aug 2021 No Maladministration Cambridge City Council (202010402) Case 202010402 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: request for a housing transfer; reports of antisocial behaviour (ASB). 18 Aug 2021 No Maladministration East Devon District Council (202011449) Case 202011449 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour. The landlord’s handling … 17 Aug 2021 No Maladministration Believe Housing Limited (202000694) Case 202000694 · Financial The resident complains about: The landlord’s failure to respond to an email about a rent payment. The landlord’s handling of … 17 Aug 2021 No Maladministration Clarion Housing Association Limited (202106023) Case 202106023 · Estate Management REPORT COMPLAINT 202106023 Clarion Housing Association Limited 16 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 17 Aug 2021 No Maladministration Selby District Council (202002870) Case 202002870 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about a lack of lintels at the property, and … 16 Aug 2021 No Maladministration Newlon Housing Trust (202009177) Case 202009177 · Moving/Buying/Selling Home The complaint is about the landlord’s decision to decant (move) the resident from her current property to an alternative property … 12 Aug 2021 No Maladministration Onward Homes Limited (202016955) Case 202016955 · Managing Relations The complaint is about the landlord’s response to the resident’s report of the behaviour of its staff during an inspection … 12 Aug 2021 No Maladministration Peabody Trust (202102862) Case 202102862 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s complaint about his housing transfer application. 11 Aug 2021 No Maladministration Clarion Housing Association Limited (201904933) Case 201904933 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to fix water leaks in the property. 10 Aug 2021 No Maladministration Network Homes Limited (202016051) Case 202016051 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of mice in her walls. 9 Aug 2021 No Maladministration Gravesham Borough Council (202014010) Case 202014010 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Mould and damp at the property. The landlord’s … 9 Aug 2021 No Maladministration Home Group Limited (202006423) Case 202006423 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: 5 Aug 2021 No Maladministration Basildon Borough Council (202014143) Case 202014143 · Financial The complaint refers to: The landlord’s handling of the resident’s reports of a collapsed ceiling at her property. The landlord’s … 5 Aug 2021 No Maladministration Midland Heart Limited (202010414) Case 202010414 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns regarding her property transfer. 5 Aug 2021 No Maladministration Sanctuary Housing Association (202103455) Case 202103455 · Managing Relations REPORT COMPLAINT 202103455 Sanctuary Housing Association 1 August 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints … 4 Aug 2021 No Maladministration Runnymede Borough Council (202009034) Case 202009034 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the applicant’s request to be added to his parent’s tenancy agreement. The … 3 Aug 2021 No Maladministration Sovereign Housing Association Limited (202014317) Case 202014317 · Estate Management The complaint is about the landlord’s response to the resident’s request that it install a gate to the resident’s shared … 2 Aug 2021 No Maladministration Lincoln City Council (201906536) Case 201906536 · Local Authority / ALMO or TMO The complaint concerns how the landlord handled reports of: noise and vibration from the water pipes in the resident’s property. … 2 Aug 2021 No Maladministration Thirteen Housing Group Limited (202002401) Case 202002401 · Financial The complaint concerns how the landlord handled: Repairs to the property following a fire. The resident’s claim for reimbursement for … 2 Aug 2021 No Maladministration WATMOS Community Homes (202013725) Case 202013725 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB) made against the resident. The landlord’s response … 30 Jul 2021 No Maladministration Aster Group Limited (202010322) Case 202010322 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s report of a chimney fire at their property on 7 … 30 Jul 2021 No Maladministration Catalyst Housing Limited (202002176) Case 202002176 · ASB/Abuse/Nuisance The resident has complained about: the landlord’s response to his reports of noise-related anti-social behaviour (‘ASB’) from his neighbour; the … 30 Jul 2021 No Maladministration Citizen Housing (201900746) Case 201900746 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for adaptations to her property. The complaint is about … 30 Jul 2021 No Maladministration Islington Council (202017241) Case 202017241 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s suggestions in relation to the antisocial behaviour (ASB) he experienced … 30 Jul 2021 No Maladministration London Borough of Hackney (202012302) Case 202012302 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs to the property, involving plumbing leaks, damp, and asbestos. The landlord’s … 30 Jul 2021 No Maladministration Thurrock Council (202100915) Case 202100915 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of noise nuisance and Anti-Social Behaviour (ASB). 30 Jul 2021 No Maladministration Watford Community Housing Trust (202010443) Case 202010443 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of a boiler leak. 30 Jul 2021 No Maladministration Waverley Borough Council (202013619) Case 202013619 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: reports of a leak and subsequent repair and redecoration works. … 29 Jul 2021 No Maladministration Cambridge City Council (202001801) Case 202001801 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of his neighbour’s barking dog. 28 Jul 2021 No Maladministration ForHousing Limited (202101687) Case 202101687 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to the resident’s reports of unusual noises from her pipes and boiler. 28 Jul 2021 No Maladministration Peabody Trust (202015287) Case 202015287 · ASB/Abuse/Nuisance The resident has complained about: The landlord’s response to their reports of antisocial behaviour, including noise nuisance and bad odours. … 27 Jul 2021 No Maladministration Nottingham City Homes (202016013) Case 202016013 · Local Authority / ALMO or TMO REPORT COMPLAINT 202016013 Nottingham City Homes 26 July 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 26 Jul 2021 No Maladministration Bromsgrove District Housing Trust Limited (202013026) Case 202013026 · Managing Relations The resident complained about the landlord's response to: his report of flooding at the property. his concern that the flooding … 26 Jul 2021 No Maladministration Ongo Homes Limited (202015902) Case 202015902 · Managing Relations The complaint refers to: The landlord’s handling of the resident’s reports of a rodent infestation in her property. The resident’s … 26 Jul 2021 No Maladministration Platform Housing Group Limited (202012058) Case 202012058 · Estate Management REPORT COMPLAINT 202012058 Platform Housing Group Limited 23 July 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Jul 2021 No Maladministration Thirteen Housing Group Limited (202010684) Case 202010684 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about its management of the stair lifts servicing the … 23 Jul 2021 No Maladministration Bromford Housing Association Limited (202006884) Case 202006884 · Moving/Buying/Selling Home The complaint is regarding the landlord’s handling of the lettings process for the complainant’s former tenancy. 23 Jul 2021 No Maladministration Welwyn Hatfield Borough Council (202013840) Case 202013840 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB), namely, the use of cannabis … 22 Jul 2021 No Maladministration Midland Heart Limited (202101516) Case 202101516 · Moving/Buying/Selling Home The complaint concerns the landlord’s decision to decline the resident’s request to purchase her property under the right to buy … 21 Jul 2021 No Maladministration London & Quadrant Housing Trust (202009045) Case 202009045 · Financial The complaint refers to: The landlord’s handling of repairs following a leak from the roof of the resident’s building. The … 21 Jul 2021 No Maladministration Sovereign Housing Association Limited (202016624) Case 202016624 · Moving/Buying/Selling Home The complaint concerns the landlord’s decision to decline the resident’s applications to purchase the property under the Preserved Right to … 20 Jul 2021 No Maladministration Paragon Asra Housing Limited (202100556) Case 202100556 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the conduct of its staff and the issuing … 16 Jul 2021 No Maladministration Orbit Housing Association Limited (202102294) Case 202102294 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of no heating or hot water. 15 Jul 2021 No Maladministration Birmingham City Council (202012337) Case 202012337 · Local Authority / ALMO or TMO REPORT COMPLAINT 202012337 Birmingham City Council 15 July 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints … 14 Jul 2021 No Maladministration Clarion Housing Association Limited (202004901) Case 202004901 · ASB/Abuse/Nuisance REPORT COMPLAINT 202004901 Clarion Housing Association Limited 14 July 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining … 14 Jul 2021 No Maladministration Clarion Housing Association Limited (202010331) Case 202010331 · ASB/Abuse/Nuisance The complaint concerns how the landlord responded to the resident’s reports of antisocial behaviour (ASB). 13 Jul 2021 No Maladministration Kingston upon Thames Council (202010080) Case 202010080 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Original decision to restrict the resident’s access to a single point of contact. Decision … 9 Jul 2021 No Maladministration Cornwall Council (201900404) Case 201900404 · Local Authority / ALMO or TMO The complaint is about: the level of compensation offered to the resident further to his reports of water ingress, damp … 6 Jul 2021 No Maladministration Harrow Council (202013212) Case 202013212 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision not to compensate the resident for damage to the flooring and walls, caused …