Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Outcome: No_Maladministration ×

Showing 2,256 of 16,595 decisions

Decisions

Most recent first
28 Sep 2021 No Maladministration Wiltshire Council (202105591) Case 202105591 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of the leaseholder’s reports of a leak into the ceiling of her storage … 27 Sep 2021 No Maladministration Birmingham City Council (202005140) Case 202005140 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. The landlord’s … 27 Sep 2021 No Maladministration Places for People Group Limited (202008282) Case 202008282 · Financial The resident complained that the landlord: Had failed to provide proof that she had an affordable rent tenancy. Had responded … 27 Sep 2021 No Maladministration Sandwell Metropolitan Borough Council (202004582) Case 202004582 · Local Authority / ALMO or TMO This complaint is about an email the landlord sent to the resident on 12 May 2020 regarding allegations about her … 27 Sep 2021 No Maladministration Waltham Forest Council (202101903) Case 202101903 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a water leak into his property. The landlord’s … 22 Sep 2021 No Maladministration One Vision Housing Limited (202105472) Case 202105472 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of noise nuisance from his neighbour. The effect on … 21 Sep 2021 No Maladministration Barking and Dagenham Council (202002471) Case 202002471 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and request for anti-ASB measures. … 20 Sep 2021 No Maladministration Beyond Housing Limited (202009831) Case 202009831 · Financial The complaint refers to: The landlord’s handling of the letting of the property to the resident in October 2019. The … 20 Sep 2021 No Maladministration Citizen Housing (202013049) Case 202013049 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: 20 Sep 2021 No Maladministration Home Group Limited (202009145) Case 202009145 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of a leak and the associated remedial repairs. Response to the resident’s request … 20 Sep 2021 No Maladministration One Manchester Limited (202103295) Case 202103295 · Financial The complaint refers to: The landlord’s response to the resident’s concerns about the administration of her rent account in 2019 … 20 Sep 2021 No Maladministration Southern Housing Group Limited (202000414) Case 202000414 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: 20 Sep 2021 No Maladministration Torus62 Limited (202016458) Case 202016458 · ASB/Abuse/Nuisance The complaint concerns how the landlord: Responded to the resident’s report of antisocial behaviour (ASB). Managed its correspondence with the … 20 Sep 2021 No Maladministration Wandsworth Council (202013932) Case 202013932 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the installation of a children’s play area outside … 17 Sep 2021 No Maladministration Six Town Housing Limited (202104733) Case 202104733 · Financial The complaint is about: The level of rent charged by the landlord to the resident based on the number of … 15 Sep 2021 No Maladministration Fareham Borough Council (202016061) Case 202016061 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports of overgrown hedges from a neighbouring property. 13 Sep 2021 No Maladministration Wandle Housing Association Limited (202004305) Case 202004305 · Financial The complaint is about the landlord’s: Response to the resident’s concerns regarding the administration of service charges. Response to the … 10 Sep 2021 No Maladministration London & Quadrant Housing Trust (L&Q) (202012737) Case 202012737 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to the resident’s requests for it to replace her poorly performing heating system. 9 Sep 2021 No Maladministration Orbit Housing Association Limited (202101334) Case 202101334 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and her request for a management … 9 Sep 2021 No Maladministration Slough Borough Council (202006996) Case 202006996 · Local Authority / ALMO or TMO The complaint is about: The level of compensation offered by the landlord in relation to its handling of roof repairs … 8 Sep 2021 No Maladministration Brent Council (202106027) Case 202106027 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s reports of cracks in her home. 8 Sep 2021 No Maladministration Home Group Limited (202008992) Case 202008992 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The amount of service charge … 7 Sep 2021 No Maladministration Home Group Limited (202006473) Case 202006473 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s: reports about maintenance issues at her property, including: mould; electrical … 7 Sep 2021 No Maladministration The Riverside Group Limited (202101133) Case 202101133 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s heating system. 7 Sep 2021 No Maladministration Thirteen Housing Group Limited (202004485) Case 202004485 · Financial The complaint is regarding: The landlord’s handling of the resident’s reports of a leak in his property. The landlord’s response … 7 Sep 2021 No Maladministration Yorkshire Housing Limited (202011216) Case 202011216 · ASB/Abuse/Nuisance The complaint is about: the landlord’s response to a faulty door mechanism in the main entrance and the resident’s fire … 6 Sep 2021 No Maladministration Havering Council (202015681) Case 202015681 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for the replacement of window vents. 3 Sep 2021 No Maladministration Anchor Hanover Group (202012089) Case 202012089 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s dispute about the allegation that he had been rude and … 3 Sep 2021 No Maladministration London & Quadrant Housing Trust (202011249) Case 202011249 · Old Property Condition migrated-2025 REPORT COMPLAINT 202011249 London & Quadrant Housing Trust 2 September 2021 Our approach The Housing Ombudsman’s approach to investigating and … 3 Sep 2021 No Maladministration Sanctuary Housing Association (202015054) Case 202015054 · Estate Management REPORT COMPLAINT 202015054 Sanctuary Housing Association 3 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 2 Sep 2021 No Maladministration Clarion Housing Association Limited (202016831) Case 202016831 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for it to replaster her property. The landlord’s handling … 2 Sep 2021 No Maladministration Wandsworth Council (201900330) Case 201900330 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of damp and mould in her property. The landlord’s … 1 Sep 2021 No Maladministration Leeds City Council (202105984) Case 202105984 · Managing Relations The complaints are about: the landlord’s response to the resident’s report of an incident involving an operative working at a … 1 Sep 2021 No Maladministration London & Quadrant Housing Trust (202012367) Case 202012367 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s concerns over fire safety in her property. Response to the … 31 Aug 2021 No Maladministration Clarion Housing Association Limited (202004806) Case 202004806 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: handling of a boiler installation, moving a carbon … 31 Aug 2021 No Maladministration Hackney Council (202000552) Case 202000552 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 31 Aug 2021 No Maladministration Kingston upon Hull City Council (202011898) Case 202011898 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's reports about: the condition of the property at the start … 31 Aug 2021 No Maladministration Metropolitan Housing Trust Limited (202010486) Case 202010486 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of works needed to the resident’s boiler. 27 Aug 2021 No Maladministration Optivo (202010971) Case 202010971 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of issues with noise transference at the property. Response … 27 Aug 2021 No Maladministration Paradigm Housing Group Limited (202017400) Case 202017400 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repair issues with cracks in his walls and … 27 Aug 2021 No Maladministration Rotherham Metropolitan Borough Council (202008393) Case 202008393 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Structural issues within the property. Drainage issues on the property. Repairs to … 26 Aug 2021 No Maladministration Abri Group Limited (202012122) Case 202012122 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of: A silverfish infestation. Boiler repairs and a bathroom … 25 Aug 2021 No Maladministration Haringey Council (202104095) Case 202104095 · Old Property Condition migrated-2025 The complaint is about the landlord’s request for the resident to remove the security gate/grill from her front door. 25 Aug 2021 No Maladministration Sovereign Housing Association Limited (202007515) Case 202007515 · Information and data management The complaint is about the landlord’s: Handling of the resident’s request for the data it held about him. Response to … 24 Aug 2021 No Maladministration Birmingham City Council (202011984) Case 202011984 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of blocked toilets. 24 Aug 2021 No Maladministration Connexus Homes Limited (202007836) Case 202007836 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s tenancy sign-up. 24 Aug 2021 No Maladministration Croydon Council (202012506) Case 202012506 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. The condition … 20 Aug 2021 No Maladministration Notting Hill Genesis (201905832) Case 201905832 · Managing Relations The complaint is about the landlord’s: response to the resident’s request that it assign full ownership of the property to … 19 Aug 2021 No Maladministration ‘Johnnie’ Johnson Housing Trust Limited (202011944) Case 202011944 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request that it install extractor fans in the resident’s bungalow … 19 Aug 2021 No Maladministration Orbit Group Limited (202007513) Case 202007513 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).