Newham Council (202012229)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbour.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sanctuary Housing Association (202015195)
The complaint concerns the landlord’s: Response to the resident’s reports about the level of the service charges. Response to the resident’s queries about the service charge account. Complaint handling.
Bournemouth Borough Council (202017558)
The complaint concerns; The landlord’s handling of antisocial behaviour reports (ASB). How the landlord has handled the resident’s concerns regarding the service charges.
Camden Council (202009609)
The resident’s complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The quality of the landlord’s communication.
Clarion Housing Association Limited (202100891)
The complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data and her concerns about data breaches. The landlord’s response to the resident’s concerns, following the breakdown of her relationship and the subsequent Family Court proceedings, about her occupation of the property.
Peabody Trust (202108961)
The complaint is about the landlord’s handling of the resident’s report of damaged laminate floors following water ingress in her home.
Wakefield And District Housing Limited (202110047)
The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance by a neighbour. request that it rehouse him or provide soundproofing; and Request for support with his mental health and wellbeing.
Great Yarmouth Borough Council (202103099)
The complaint is about the landlord’s response to the resident’s reports about non-residents causing anti-social behaviour (ASB) in communal areas of the building and lighting fires.
Sanctuary Housing Association (202101495)
The complaint is regarding the landlord’s response to the resident’s reports of anti-social behaviour (ASB). This Service has also made a finding in relation to the landlord’s complaint handling.
Clarion Housing Association Limited (202101610)
The complaint is about the landlord’s response to the resident’s reports that two of her bicycles had been stolen from a communal bicycle shed. The complaint is also about the landlord’s response to the resident’s reports regarding: ongoing antisocial behaviour (ASB) in the communal areas at the estate; a flood …
Metropolitan Housing Trust Limited (202102795)
This complaint is about the landlord’s response to the resident’s: Reports of repairs to his boiler. Request that the landlord reimburse him for increased electricity costs which he said he had incurred as a result of the issues with the boiler.
Red Kite Community Housing Limited (202012377)
The complaint is about the landlord’s decision to recharge the resident for electrical works carried out in the property.
Anchor Hanover Group (202115872)
The complaint is about the landlord’s response to the resident’s reports of a bed bug infestation at her property.
Broxtowe Borough Council (202017004)
The complaint is about the landlord’s response to the resident’s reports of flooding to his property.
Clarion Housing Association Limited (202016007)
The resident complains about: The landlord’s response to his reports of damp and mould in his property from 2017 to 2019, a complaint about which was escalated through the landlord’s complaint procedure in 2019. The landlord’s response to his reports of damp and mould in his property, a complaint about …
Crawley Borough Council (202103813)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance from neighbouring properties, particularly with regards to the sound transference between the party wall and the landlords’ refusal to perform acoustic tests and take remedial action.
LiveWest Homes Limited (202113388)
The complaint is about the landlord’s response to the resident’s queries regarding right of access to a nearby pathway.
Taunton Deane Borough Council (202014914)
The complaint is about the landlord’s response to the resident about: Repairs reports. The property condition and level of checks when he moved in via mutual exchange. Health and safety concerns. The property’s lack of modernisation. His request to move.
Thames Valley Housing Association Limited (202005483)
The complaint is about the landlord’s response to the resident’s reports: that there were outstanding works that should have been completed during the void period prior to her moving in; that the landlord’s staff did not handle her concerns appropriately; that there was disrepair which may allow pests to enter …
ForHousing Limited (202103530)
The complaint is about the landlord‘s handling of:
Aster Communities (202005481)
The complaint is about: The landlord’s decision to sell the resident a 70% share of its property under the Help to Buy Scheme. The landlord’s sales process and its decision not to buy back the property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Paragon Asra Housing Limited (202110692)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
The Industrial Dwellings Society (1885) Limited (202009176)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance.
Anchor Hanover Group (202107997)
The complaint is about the landlord's handling of repairs to the resident’s boiler and shower room.
Bolsover District Council (202001223)
The complaint was about the landlord’s responses to the resident’s reports in relation to the following: Repairs to the kitchen floor. The resident’s concerns in relation to asbestos in her property The resident’s request for a post-works inspection to her loft. Repairs to external brickwork and the resident’s garden path. …
Charnwood Borough Council (202014424)
The complaint is about: How the landlord handled the resident’s concerns regarding the condition of the property when it was first let. How the landlord handled the resident’s reports of outstanding repairs. How the landlord handled the resident’s request for a rent adjustment.
Incommunities Limited (202111130)
The complaint is about the landlord’s refusal to reimburse money the resident paid to decorate a property which she subsequently did not move into.
Network Homes Limited (202116494)
The complaint is about the landlord’s decision to decline the resident’s request for a parking bay .
One Manchester Limited (202101321)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by his neighbour.
Red Kite Community Housing Limited (202109781)
The complaint is about the landlord issuing the resident with a final antisocial behaviour warning.
Beyond Housing Limited (202114018)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a transfer to another property.
Home Group Limited (202104435)
The complaint is about the landlord’s handling of the resident’s reports of rodents (rats) in her property and neighbouring properties.
Magenta Living (202110935)
The complaint is about: The landlord’s handling repairs to the resident’s front door and the communal front door, and the removal of the concrete canopy for the block. The landlord’s response to the resident’s request for a breakdown of the cost of the work.
Clarion Housing Association Limited (202101179)
This complaint is about: The landlord’s response to the resident’s request for reimbursement of plumbing costs and repairs to damage following a toilet leak. The landlord’s handling of the resident’s reports of damp and mould in the communal area of the property.
Sanctuary Housing Association (202004745)
The complaint is about the landlord’s handling of: Repair work to the resident’s property following a water leak in January 2020. The resident’s reports of a pest infestation in her property.
Settle Group (202105247)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance from a neighbouring property.
Southway Housing Trust (Manchester) Limited (202016044)
The landlord’s handling of the resident’s disrepair reports relating to the bathroom.
Wandsworth Council (202015540)
The complaint is about the landlord’s administration of the resident’s rent account, in relation to the amount charged for water rates.
London & Quadrant Housing Trust (202109177)
The complaint is about the landlord’s handling of: The resident’s report of a broken front fence. The associated complaint handling.
The Riverside Group Limited (202111572)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
Places for People Group Limited (201910641)
REPORT COMPLAINT 201910641 Places for People Group Limited 11 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Stafford & Rural Homes (201903660)
The complaint is about the landlord’s handling of the resident’s concerns about a letter sent to him by the landlord’s chief executive.
Housing 21 (202005322)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Moat Homes Limited (202116728)
The complaint is about the landlord’s response to the resident’s reports about the bedroom wall at the property.
Metropolitan Thames Valley Housing (202015271)
The complaint is about the landlord's response to the resident’s reports of antisocial behaviour (ASB).
Shepherds Bush Housing Association Limited (202015921)
The complaint concerns how the landlord handled the resident’s reports of fumes from the heating flue in the property below.
LiveWest Homes Limited (202102292)
The complaint concerns: How the landlord handled the resident’s concerns relating to the conduct of its staff. The level of support offered to the resident by the landlord with managing his tenancy. The landlord’s decision to increase the resident’s rent.
Hightown Housing Association Limited (202102411)
The leaseholder complains about the landlord’s response to his concerns about a staff member.
Anchor Hanover Group (201910311)
The resident complains about the summer temperature settings of the district heating system.
Clarion Housing Association Limited (201915413)
The complaint is regarding: The landlord’s administration of the resident’s service charge and rent account. The reasonableness and level of the resident’s service charges.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)