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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: No_Maladministration ×

Showing 2,256 of 16,595 decisions

Decisions

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5 Nov 2021 No Maladministration Hightown Housing Association Limited (202009452) Case 202009452 · Managing Relations The complaint is about: The local authority’s decision to allocate the property to the resident and the conduct of the … 4 Nov 2021 No Maladministration Metropolitan Thames Valley Housing (202105544) Case 202105544 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of no heating and hot water in the property. … 2 Nov 2021 No Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202004846) Case 202004846 · Occupancy Rights The complaint is about the landlord’s response to the resident’s reports of overcrowding and difficulties experienced with the bidding process. 2 Nov 2021 No Maladministration Vivid Housing Limited (202004239) Case 202004239 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s report that a staff member closed her complaint with the … 1 Nov 2021 No Maladministration Clarion Housing Association Limited (202103372) Case 202103372 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of staff conduct during a telephone call in May … 1 Nov 2021 No Maladministration Housing Solutions (202108252) Case 202108252 · Financial The complaint refers to: The landlord’s handling of the resident’s reports that one of the bedrooms in her property was … 1 Nov 2021 No Maladministration One Housing Group Limited (202009670) Case 202009670 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns regarding delays in the sales process to sell the … 31 Oct 2021 No Maladministration Crawley Borough Council (202016326) Case 202016326 · Financial The complaint is about the landlord’s response to the resident’s request for compensation for damage to her laptop computer following … 29 Oct 2021 No Maladministration Arawak Walton Housing Association Limited (201908574) Case 201908574 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about damp, mould and repairs issues and her request … 29 Oct 2021 No Maladministration Clarion Housing Association Limited (202110940) Case 202110940 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise from a neighbour. 29 Oct 2021 No Maladministration Home Group Limited (202103597) Case 202103597 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for a new kitchen. 29 Oct 2021 No Maladministration Trafford Housing Trust Limited (202017444) Case 202017444 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s report of a leak from the flat upstairs. 27 Oct 2021 No Maladministration Hounslow Council (202109929) Case 202109929 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for repairs to the windows and kitchen flooring at … 27 Oct 2021 No Maladministration Southway Housing Trust (Manchester) Limited (202100627) Case 202100627 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 27 Oct 2021 No Maladministration The Guinness Partnership Limited (202014535) Case 202014535 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property. 26 Oct 2021 No Maladministration Notting Hill Genesis (202106285) Case 202106285 · Old Property Condition migrated-2025 REPORT COMPLAINT 202106285 Notting Hill Genesis 26 October 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 22 Oct 2021 No Maladministration Peabody Trust (202015202) Case 202015202 · ASB/Abuse/Nuisance The complaint concerns the landlord's handling of the resident’s reports of noise nuisance. 21 Oct 2021 No Maladministration Kingston upon Hull City Council (202013144) Case 202013144 · Financial The complaint is about: The level and reasonableness of service charges for the financial year 2019/20. The landlord’s response to … 21 Oct 2021 No Maladministration London & Quadrant Housing Trust (202001148) Case 202001148 · Estate Management This complaint is about the landlord’s refusal to provide the resident with access to allow them to park in their … 20 Oct 2021 No Maladministration Bristol City Council (202107726) Case 202107726 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance from her neighbour. 18 Oct 2021 No Maladministration Paragon Asra Housing Limited (202103899) Case 202103899 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour and illegal activity in the communal … 15 Oct 2021 No Maladministration East Midlands Housing Group Limited (202108432) Case 202108432 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 15 Oct 2021 No Maladministration Leicester City Council (202109417) Case 202109417 · Financial The complaint is about: the landlord’s decision not to allow a mutual exchange until the resident undertook a tree removal. … 15 Oct 2021 No Maladministration Peabody Trust (202007321) Case 202007321 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled: The resident’s concerns that her personal information had been shared with a third … 15 Oct 2021 No Maladministration Peabody Trust (202014607) Case 202014607 · Estate Management The complaint is about the landlord’s: response to the resident’s reports of leaks at her property from July 2021; response … 12 Oct 2021 No Maladministration Clarion Housing Association Limited (202009639) Case 202009639 · Old Property Condition migrated-2025 The resident complains about the landlord’s response to her reports of repairs required at the property. 12 Oct 2021 No Maladministration LiveWest Homes Limited (202106088) Case 202106088 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of electric works at the property. The complaint is also about the landlord’s complaints … 11 Oct 2021 No Maladministration Bromford Housing Group Limited (202105409) Case 202105409 · Estate Management The complaint concerns the landlord’s decision regarding the closure of the guest room in the resident’s building. 11 Oct 2021 No Maladministration Onward Homes Limited (202107736) Case 202107736 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: concerns over the condition of the property. concerns relating to … 11 Oct 2021 No Maladministration Stafford & Rural Homes (202014819) Case 202014819 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of concerns over the conduct of a member of … 11 Oct 2021 No Maladministration The Riverside Group Limited (201815919) Case 201815919 · Estate Management The complaint is about the landlord’s response to the resident’s requests for a vehicle to be prevented from parking in … 11 Oct 2021 No Maladministration Watford Community Housing Trust (202103445) Case 202103445 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the re-turfing of the resident’s garden lawn. 8 Oct 2021 No Maladministration Lewes District Council (202107984) Case 202107984 · Financial The complaint is about the landlord’s response to: The resident’s reports of an infestation of bed bugs. The resident’s request … 8 Oct 2021 No Maladministration Notting Hill Genesis (202103280) Case 202103280 · Estate Management This complaint is about how the landlord responded to a request to renew a parking permit. 8 Oct 2021 No Maladministration Nuneaton and Bedworth Borough Council (202103294) Case 202103294 · Old Property Condition migrated-2025 The complaint concerns the landlord’s decision not to renew the resident’s kitchen. 6 Oct 2021 No Maladministration Moat Homes Limited (202104430) Case 202104430 · Financial The complaint is about: The amount that the landlord charged the resident for cyclical painting and decoration to the communal … 5 Oct 2021 No Maladministration Midland Heart Limited (202100495) Case 202100495 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of his electrical storage heater causing high heating costs … 4 Oct 2021 No Maladministration Southern Housing Group Limited (202100501) Case 202100501 · Managing Relations The complaint concerns how the landlord handled the resident’s: housing application formal complaint into this matter. allegations of discrimination by … 1 Oct 2021 No Maladministration Home Group Limited (202107035) Case 202107035 · Estate Management The complaint is about the landlord’s handling of the resident’s request for wooden fencing in her rear garden. 1 Oct 2021 No Maladministration Metropolitan Housing Trust Limited (201916108) Case 201916108 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Administration of the resident’s rent account. Handling of an anti-social behaviour (ASB) allegation about … 30 Sep 2021 No Maladministration Birmingham City Council (202009772) Case 202009772 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's request for a reduction in rent due to the removal … 30 Sep 2021 No Maladministration Notting Hill Genesis (202100770) Case 202100770 · ASB/Abuse/Nuisance REPORT COMPLAINT 202100770 Notting Hill Genesis 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 30 Sep 2021 No Maladministration Notting Hill Home Ownership Limited (201907483) Case 201907483 · Estate Management The complaint concerns the landlord’s response to: The residents’ request for an independent surveyor assessment. The residents’ reports of defects … 30 Sep 2021 No Maladministration Rochdale Boroughwide Housing Limited (202108118) Case 202108118 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s application for a mutual exchange. The landlord’s decision to not … 30 Sep 2021 No Maladministration Walsall Housing Group Limited (202009396) Case 202009396 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for rehousing, property adaptations and support for medical needs. … 29 Sep 2021 No Maladministration Chelmer Housing Partnership Limited (202001978) Case 202001978 · ASB/Abuse/Nuisance REPORT COMPLAINT 202001978 Chelmer Housing Partnership Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Sep 2021 No Maladministration Great Places Housing Association (202003896) Case 202003896 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of an aerial being installed without her knowledge. The … 29 Sep 2021 No Maladministration Hightown Housing Association Limited (201915457) Case 201915457 · Old Property Condition migrated-2025 The resident has complained about the landlord’s handling of requests that it carry out work to remedy various faults found … 29 Sep 2021 No Maladministration The Riverside Group Limited (202012509) Case 202012509 · ASB/Abuse/Nuisance REPORT COMPLAINT 202012509 The Riverside Group Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Sep 2021 No Maladministration Vale of Aylesbury Housing Trust Limited (201912723) Case 201912723 · ASB/Abuse/Nuisance This complaint is about: