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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,256 of 16,595 decisions

Decisions

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1 Dec 2021 No Maladministration Leeds City Council (202106547) Case 202106547 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of a water leak into her property. 30 Nov 2021 No Maladministration Halton Housing (202015876) Case 202015876 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). The Ombudsman has also considered … 30 Nov 2021 No Maladministration Kingston upon Thames Council (202007847) Case 202007847 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports that his property was uninhabitable due to chemical contamination. 30 Nov 2021 No Maladministration London & Quadrant Housing Trust (202105318) Case 202105318 · Moving/Buying/Selling Home The complaint refers to: The landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s … 30 Nov 2021 No Maladministration Optivo (202014937) Case 202014937 · Estate Management The complaint is about the landlord’s response to the resident’s reports that his vehicle was removed from outside his property. 30 Nov 2021 No Maladministration Tandridge District Council (202009531) Case 202009531 · Old Property Condition migrated-2025 The landlord’s response to the resident’s assertion that contractors advised him to use both heating switches, which resulted in additional … 30 Nov 2021 No Maladministration Thrive Homes Limited (202003370) Case 202003370 · Old Property Condition migrated-2025 The complaint concerns: The landlord's handling of repairs to the bathroom ceiling, floor, and shower screen. The landlord's handling of … 30 Nov 2021 No Maladministration Two Rivers Housing (202010606) Case 202010606 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the roof and guttering including its response to reports of … 30 Nov 2021 No Maladministration Welwyn Hatfield Borough Council (202106370) Case 202106370 · Old Property Condition migrated-2025 REPORT COMPLAINT 202106370 Welwyn Hatfield Borough Council 30 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Nov 2021 No Maladministration Wolverhampton City Council (202011973) Case 202011973 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of antisocial behaviour (ASB) at the resident’s former property. 29 Nov 2021 No Maladministration Aster Communities (202101249) Case 202101249 · Financial The complaint is about the landlord moving the resident from her previous property and its response to concerns that the … 29 Nov 2021 No Maladministration Birmingham City Council (202007856) Case 202007856 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 29 Nov 2021 No Maladministration Birmingham City Council (202011900) Case 202011900 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of various ASB-related issues involving his neighbours. 29 Nov 2021 No Maladministration Harlow District Council (202109828) Case 202109828 · ASB/Abuse/Nuisance The complaint is about: 29 Nov 2021 No Maladministration Leicester City Council (202014036) Case 202014036 · Old Property Condition migrated-2025 The complaint is about: The condition of the property when it was let. The landlord’s response to concerns about outstanding … 29 Nov 2021 No Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202110343) Case 202110343 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns regarding: contractors attending during the COVID-19 pandemic. the level … 27 Nov 2021 No Maladministration Brentwood Borough Council (202106344) Case 202106344 · Local Authority / ALMO or TMO The complaint concerns: How the landlord handled the resident’s reports of antisocial behaviour (ASB). The information given to the resident … 27 Nov 2021 No Maladministration Catalyst Housing Limited (202107564) Case 202107564 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB). 26 Nov 2021 No Maladministration Derwent Housing Association Limited (202015548) Case 202015548 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s reports of mould in the property; the resident’s reports of … 26 Nov 2021 No Maladministration One Vision Housing Limited (202005637) Case 202005637 · Managing Relations The complaint is about: The conduct of a member of the landlord’s staff during a phone call on 24 August … 26 Nov 2021 No Maladministration The Riverside Group Limited (202102149) Case 202102149 · Managing Relations The complaint is about: The comments made by the landlord’s staff, about the resident, to the occupiers of the property … 25 Nov 2021 No Maladministration Aster Group Limited (202111598) Case 202111598 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. 25 Nov 2021 No Maladministration Home Group Limited (202015585) Case 202015585 · Managing Relations The resident complains about: the landlord refusing her father access into her property during the covid pandemic. the landlord’s failure … 24 Nov 2021 No Maladministration Lambeth Council (202010354) Case 202010354 · Local Authority / ALMO or TMO The resident has complained about the landlord's investigation of and response to his: reports of being disturbed by impact noise … 23 Nov 2021 No Maladministration Clarion Housing Association Limited (202013193) Case 202013193 · Estate Management The complaint concerns the landlord’s handling of: 22 Nov 2021 No Maladministration Clarion Housing Association Limited (202012797) Case 202012797 · ASB/Abuse/Nuisance This complaint is about the landlord's response to the resident’s reports of Anti-social behaviour (ASB) and his request for a … 19 Nov 2021 No Maladministration Cheshire Peaks & Plains Housing Trust (202015579) Case 202015579 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of: the resident’s reports concerning multiple outstanding repair issues at the property prior to … 19 Nov 2021 No Maladministration Harlow District Council (202100729) Case 202100729 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about hazardous items being left in communal areas. 19 Nov 2021 No Maladministration Notting Hill Genesis (201811579) Case 201811579 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Excessive heat in the property. Anti-social behaviour (ASB) … 19 Nov 2021 No Maladministration Orbit Group Limited (202009649) Case 202009649 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s management move. Response to the resident’s concerns about the cost … 19 Nov 2021 No Maladministration Peabody Trust (202108578) Case 202108578 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled: The resident’s reports of antisocial behaviour (ASB) by her neighbour. The formal complaint … 19 Nov 2021 No Maladministration Wigan Metropolitan Borough Council (202103100) Case 202103100 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the heating system in the property. 18 Nov 2021 No Maladministration Orbit Group Limited (202013201) Case 202013201 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the installation of a trellis on a neighbouring property. 17 Nov 2021 No Maladministration Hyde Housing Association Limited (202013546) Case 202013546 · Old Property Condition migrated-2025 The resident has complaint about the landlord’s handling of a pigeon infestation and related works to his roof. 16 Nov 2021 No Maladministration Clarion Housing Association Limited (202017448) Case 202017448 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports that the property is too cold – due to … 16 Nov 2021 No Maladministration London & Quadrant Housing Trust (202003307) Case 202003307 · Occupancy Rights The complaint is about the landlord’s response to the resident’s: request to succeed her late father’s tenancy. concerns about the … 12 Nov 2021 No Maladministration Anchor Hanover Group (202010149) Case 202010149 · ASB/Abuse/Nuisance REPORT COMPLAINT 202010149 Anchor Hanover Group 12 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 12 Nov 2021 No Maladministration Arun District Council (202009397) Case 202009397 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s report in relation to her upstairs toilet. The resident’s request … 11 Nov 2021 No Maladministration Kingston upon Thames Council (202016168) Case 202016168 · Managing Relations The complaint is about: The landlord's response to the resident’s reports in relation to his water cylinder and other repairs … 11 Nov 2021 No Maladministration Rochdale Boroughwide Housing Limited (202108668) Case 202108668 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 11 Nov 2021 No Maladministration Salix Homes Limited (202016108) Case 202016108 · Occupancy Rights This complaint is about the landlord's refusal of the resident’s request to either succeed to, or transfer into, her late … 10 Nov 2021 No Maladministration Paradigm Housing Group Limited (202105824) Case 202105824 · Old Property Condition migrated-2025 The complaint concerns: The condition of the property at the start of the resident’s tenancy. How the landlord handled the … 10 Nov 2021 No Maladministration Rochdale Boroughwide Housing Limited (202100919) Case 202100919 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following leaks in the resident’s home. 9 Nov 2021 No Maladministration London & Quadrant Housing Trust (202014974) Case 202014974 · Managing Relations The complaint is about: The landlord’s handling of the resident’s application for re-housing. The landlord’s associated complaint handling. The landlord … 8 Nov 2021 No Maladministration Clarion Housing Association Limited (202108504) Case 202108504 · Managing Relations The complaint is about the landlord's response to the resident’s concerns regarding the condition of the property’s back door and … 8 Nov 2021 No Maladministration Guinness Housing Association Limited (202012379) Case 202012379 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour. The landlord’s … 8 Nov 2021 No Maladministration Southwark Council (202015389) Case 202015389 · Local Authority / ALMO or TMO The complaint concerns how the landlord handled: A water leak into the property reported by the resident in April 2019. … 8 Nov 2021 No Maladministration Vivid Housing Limited (202016990) Case 202016990 · Managing Relations The complaint is about the way the landlord considered the complainant’s application for housing and its handling of the complaint. 8 Nov 2021 No Maladministration Westminster City Council (202011584) Case 202011584 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a rodent infestation. 5 Nov 2021 No Maladministration Citizen Housing (202015791) Case 202015791 · Estate Management REPORT COMPLAINT 202015791 Citizen Housing 5 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is …