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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,256 of 16,595 decisions

Decisions

Most recent first
5 Jan 2022 No Maladministration Rochdale Boroughwide Housing Limited (202113620) Case 202113620 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB). 4 Jan 2022 No Maladministration Leeds City Council (202006116) Case 202006116 · ASB/Abuse/Nuisance The landlord's handling of antisocial behaviour (ASB) reports (noise nuisance). The landlord's response to reports that the neighbour breached Covid-19 … 4 Jan 2022 No Maladministration LiveWest Homes Limited (202113187) Case 202113187 · Managing Relations The complaint is about the landlord’s handling of a meeting with the resident. 4 Jan 2022 No Maladministration NSAH (Alliance Homes) Limited (202109051) Case 202109051 · Old Property Condition migrated-2025 The complaint concerns the landlord’s decision to decline the resident’s request to replace the garden fence. 4 Jan 2022 No Maladministration One Manchester Limited (202009638) Case 202009638 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Buy application. 4 Jan 2022 No Maladministration St Albans City and District Council (202103381) Case 202103381 · Occupancy Rights The complaint is about the landlord’s decision that the resident would have to downsize following succession to the property. 4 Jan 2022 No Maladministration Torus62 Limited (202105338) Case 202105338 · Estate Management The complaint is about the: Landlord’s handling of repairs to the communal gate. Landlord’s handling of an infestation of rodents. … 30 Dec 2021 No Maladministration Birmingham City Council (202105757) Case 202105757 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of an anti-social behaviour (ASB) report made against the resident. 30 Dec 2021 No Maladministration The Guinness Partnership Limited (202104966) Case 202104966 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 29 Dec 2021 No Maladministration Hammersmith and Fulham Council (202108074) Case 202108074 · Health and Safety (inc. building safety) The complaint concerns: How the landlord responded to the resident’s reports of being exposed to asbestos as a result of … 28 Dec 2021 No Maladministration North West Leicestershire District Council (202006039) Case 202006039 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about the quality of plastering in the property. 28 Dec 2021 No Maladministration Paragon Asra Housing Limited (202107012) Case 202107012 · Financial This complaint is about: a. the level of transparency shown by the landlord in relation to an increase in its … 23 Dec 2021 No Maladministration ForHousing Limited (202006953) Case 202006953 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of ASB (noise) from a neighbour. 23 Dec 2021 No Maladministration Guinness Housing Association Limited (202102517) Case 202102517 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s complaint about its handling of her property transfer. 23 Dec 2021 No Maladministration Harlow District Council (202100139) Case 202100139 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports and queries about major works to his property, block … 23 Dec 2021 No Maladministration Orbit Housing Association Limited (202103457) Case 202103457 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of antisocial behaviour (ASB). 23 Dec 2021 No Maladministration Places for People Homes Limited (201915088) Case 201915088 · ASB/Abuse/Nuisance The landlord’s decision to restrict contact with the resident. 21 Dec 2021 No Maladministration Anchor Hanover Group (202107252) Case 202107252 · Occupancy Rights The complaint is about the landlord’s response to the resident’s concerns about the ending of his tenancy and the amount … 21 Dec 2021 No Maladministration Believe Housing Limited (202102816) Case 202102816 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of boundaries issues between hers and the neighbouring property. … 21 Dec 2021 No Maladministration London & Quadrant Housing Trust (202104345) Case 202104345 · Estate Management The complaint is about: the level of service charge for ground maintenance. the landlord’s response to the resident’s reports of … 21 Dec 2021 No Maladministration Onward Homes Limited (202001989) Case 202001989 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of ASB (antisocial behaviour) and noise disturbance from January … 21 Dec 2021 No Maladministration Portsmouth City Council (202008105) Case 202008105 · Financial The complaints are about: The landlord’s response to concerns about: the heating system within the property. the ventilation system within … 20 Dec 2021 No Maladministration Clarion Housing Association Limited (202015582) Case 202015582 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s complaint about a leak in her home and her request … 20 Dec 2021 No Maladministration Southwark Council (202014353) Case 202014353 · Estate Management The complaint is regarding the landlord’s decision to remove a fence erected by the resident. 20 Dec 2021 No Maladministration The Riverside Group Limited (202013454) Case 202013454 · Financial REPORT COMPLAINT 202013454 The Riverside Group Limited 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 20 Dec 2021 No Maladministration Thurrock Council (202101890) Case 202101890 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of mould in the property, and his request to … 20 Dec 2021 No Maladministration Tower Hamlets Homes (202109524) Case 202109524 · Old Property Condition migrated-2025 REPORT COMPLAINT 202109524 Tower Hamlets Homes 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 17 Dec 2021 No Maladministration Leeds City Council (202101774) Case 202101774 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of repairs to the front garden wall . The landlord’s handling of reports … 17 Dec 2021 No Maladministration Royal Borough of Kensington and Chelsea (202015321) Case 202015321 · Local Authority / ALMO or TMO The complaint refers to the landlord’s handling of: The resident’s concerns about the communal lifts within his building breaking down. … 17 Dec 2021 No Maladministration Wandsworth Council (202110776) Case 202110776 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance coming from his upstairs neighbour. Handling … 17 Dec 2021 No Maladministration Westminster City Council (202109778) Case 202109778 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for it to refurbish her kitchen. 16 Dec 2021 No Maladministration Peabody Trust (202102170) Case 202102170 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord following acknowledged service failures in relation to roof … 16 Dec 2021 No Maladministration Red Kite Community Housing Limited (202001036) Case 202001036 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: 16 Dec 2021 No Maladministration The Riverside Group Limited (202109560) Case 202109560 · Old Property Condition migrated-2025 The complaint is about the landlord's decision not to replace the resident’s living room and kitchen flooring damaged by flooding. 15 Dec 2021 No Maladministration Clarion Housing Association Limited (202015148) Case 202015148 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from his … 15 Dec 2021 No Maladministration London Borough of Hillingdon (202109303) Case 202109303 · Estate Management The complaint is about the landlord’s response to the resident’s reporting of: Several repairs issues. A rodent infestation. 14 Dec 2021 No Maladministration Harlow District Council (202012770) Case 202012770 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: reports regarding mould at her property; request for her priority … 14 Dec 2021 No Maladministration Notting Hill Genesis (202100607) Case 202100607 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s request to provide form EWS1 for the building which she … 10 Dec 2021 No Maladministration Settle Group (202000097) Case 202000097 · Old Property Condition migrated-2025 The landlord’s response to reports of mould, damp walls, and ceilings. The landlord’s response to concerns about the boiler’s low … 10 Dec 2021 No Maladministration Westminster City Council (202101263) Case 202101263 · Local Authority / ALMO or TMO The resident complains about the level of compensation offered by the landlord for delays in repairs to damaged flooring, and … 9 Dec 2021 No Maladministration Exeter City Council (202103088) Case 202103088 · Local Authority / ALMO or TMO The landlord’s handling of repairs to the resident’s boiler. The landlord’s response to the resident’s request for an alternative contractor. 9 Dec 2021 No Maladministration North Tyneside Council (202109787) Case 202109787 · Moving/Buying/Selling Home The complaint is about Is about: the landlord's handling of reports of damp to the property. the priority awarded to … 9 Dec 2021 No Maladministration Optivo (202101632) Case 202101632 · Old Property Condition migrated-2025 The complaint is regarding how the landlord responded to the resident’s reports of a leak at his property. 8 Dec 2021 No Maladministration Greenwich Council (202101671) Case 202101671 · Local Authority / ALMO or TMO The landlord’s handling of the resident’s reports concerning anti-social behaviour, including noise nuisance and drug activity. 8 Dec 2021 No Maladministration Kingston upon Thames Council (202100533) Case 202100533 · Old Property Condition migrated-2025 The complaint is about: The condition of the property at the time of letting and the landlord’s response to the … 8 Dec 2021 No Maladministration Sandwell Metropolitan Borough Council (202107784) Case 202107784 · Local Authority / ALMO or TMO REPORT COMPLAINT 202107784 Sandwell Metropolitan Borough Council 8 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 7 Dec 2021 No Maladministration Onward Homes Limited (202107634) Case 202107634 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a broken shower. The resident’s report of a … 5 Dec 2021 No Maladministration Yorkshire Housing Limited (202102640) Case 202102640 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s transfer application. The landlord’s response to the resident’s reports of … 3 Dec 2021 No Maladministration Royal Borough of Kensington and Chelsea (202006364) Case 202006364 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of mismatched lighting in the communal areas. The landlord’s … 3 Dec 2021 No Maladministration Yorkshire Housing Limited (202111360) Case 202111360 · ASB/Abuse/Nuisance The resident is complaining about the landlord’s handling of antisocial behaviour by her neighbour.