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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: No_Maladministration ×

Showing 2,256 of 16,595 decisions

Decisions

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28 Jan 2022 No Maladministration Sanctuary Housing Association (202015195) Case 202015195 · Financial The complaint concerns the landlord’s: Response to the resident’s reports about the level of the service charges. Response to the … 27 Jan 2022 No Maladministration Bournemouth Borough Council (202017558) Case 202017558 · ASB/Abuse/Nuisance The complaint concerns; The landlord’s handling of antisocial behaviour reports (ASB). How the landlord has handled the resident’s concerns regarding … 27 Jan 2022 No Maladministration Camden Council (202009609) Case 202009609 · ASB/Abuse/Nuisance The resident’s complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The quality of the … 27 Jan 2022 No Maladministration Clarion Housing Association Limited (202100891) Case 202100891 · Information and data management The complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data and her … 27 Jan 2022 No Maladministration Peabody Trust (202108961) Case 202108961 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of damaged laminate floors following water ingress in her … 27 Jan 2022 No Maladministration Wakefield And District Housing Limited (202110047) Case 202110047 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance by a neighbour. request that it … 26 Jan 2022 No Maladministration Great Yarmouth Borough Council (202103099) Case 202103099 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about non-residents causing anti-social behaviour (ASB) in communal areas … 26 Jan 2022 No Maladministration Sanctuary Housing Association (202101495) Case 202101495 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s response to the resident’s reports of anti-social behaviour (ASB). This Service has also made … 25 Jan 2022 No Maladministration Clarion Housing Association Limited (202101610) Case 202101610 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports that two of her bicycles had been stolen from … 24 Jan 2022 No Maladministration Metropolitan Housing Trust Limited (202102795) Case 202102795 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s: Reports of repairs to his boiler. Request that the landlord … 24 Jan 2022 No Maladministration Red Kite Community Housing Limited (202012377) Case 202012377 · Financial The complaint is about the landlord’s decision to recharge the resident for electrical works carried out in the property. 21 Jan 2022 No Maladministration Anchor Hanover Group (202115872) Case 202115872 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a bed bug infestation at her property. 21 Jan 2022 No Maladministration Broxtowe Borough Council (202017004) Case 202017004 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of flooding to his property. 21 Jan 2022 No Maladministration Clarion Housing Association Limited (202016007) Case 202016007 · Old Property Condition migrated-2025 The resident complains about: The landlord’s response to his reports of damp and mould in his property from 2017 to … 21 Jan 2022 No Maladministration Crawley Borough Council (202103813) Case 202103813 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance from neighbouring properties, particularly with regards … 21 Jan 2022 No Maladministration LiveWest Homes Limited (202113388) Case 202113388 · Estate Management The complaint is about the landlord’s response to the resident’s queries regarding right of access to a nearby pathway. 21 Jan 2022 No Maladministration Taunton Deane Borough Council (202014914) Case 202014914 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident about: Repairs reports. The property condition and level of checks … 21 Jan 2022 No Maladministration Thames Valley Housing Association Limited (202005483) Case 202005483 · Managing Relations The complaint is about the landlord’s response to the resident’s reports: that there were outstanding works that should have been … 20 Jan 2022 No Maladministration ForHousing Limited (202103530) Case 202103530 · Health and Safety (inc. building safety) The complaint is about the landlord‘s handling of: 19 Jan 2022 No Maladministration Aster Communities (202005481) Case 202005481 · Managing Relations The complaint is about: The landlord’s decision to sell the resident a 70% share of its property under the Help … 19 Jan 2022 No Maladministration Paragon Asra Housing Limited (202110692) Case 202110692 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 19 Jan 2022 No Maladministration The Industrial Dwellings Society (1885) Limited (202009176) Case 202009176 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance. 18 Jan 2022 No Maladministration Anchor Hanover Group (202107997) Case 202107997 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to the resident’s boiler and shower room. 18 Jan 2022 No Maladministration Bolsover District Council (202001223) Case 202001223 · Health and Safety (inc. building safety) The complaint was about the landlord’s responses to the resident’s reports in relation to the following: Repairs to the kitchen … 17 Jan 2022 No Maladministration Charnwood Borough Council (202014424) Case 202014424 · Financial The complaint is about: How the landlord handled the resident’s concerns regarding the condition of the property when it was … 17 Jan 2022 No Maladministration Incommunities Limited (202111130) Case 202111130 · Moving/Buying/Selling Home The complaint is about the landlord’s refusal to reimburse money the resident paid to decorate a property which she subsequently … 17 Jan 2022 No Maladministration Network Homes Limited (202116494) Case 202116494 · Estate Management The complaint is about the landlord’s decision to decline the resident’s request for a parking bay . 17 Jan 2022 No Maladministration One Manchester Limited (202101321) Case 202101321 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by his neighbour. 17 Jan 2022 No Maladministration Red Kite Community Housing Limited (202109781) Case 202109781 · ASB/Abuse/Nuisance The complaint is about the landlord issuing the resident with a final antisocial behaviour warning. 15 Jan 2022 No Maladministration Beyond Housing Limited (202114018) Case 202114018 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a transfer to … 15 Jan 2022 No Maladministration Home Group Limited (202104435) Case 202104435 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of rodents (rats) in her property and neighbouring properties. 15 Jan 2022 No Maladministration Magenta Living (202110935) Case 202110935 · Financial The complaint is about: The landlord’s handling repairs to the resident’s front door and the communal front door, and the … 14 Jan 2022 No Maladministration Clarion Housing Association Limited (202101179) Case 202101179 · Old Property Condition migrated-2025 This complaint is about: The landlord’s response to the resident’s request for reimbursement of plumbing costs and repairs to damage … 14 Jan 2022 No Maladministration Sanctuary Housing Association (202004745) Case 202004745 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repair work to the resident’s property following a water leak in January … 14 Jan 2022 No Maladministration Settle Group (202105247) Case 202105247 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance from a … 14 Jan 2022 No Maladministration Southway Housing Trust (Manchester) Limited (202016044) Case 202016044 · Old Property Condition migrated-2025 The landlord’s handling of the resident’s disrepair reports relating to the bathroom. 14 Jan 2022 No Maladministration Wandsworth Council (202015540) Case 202015540 · Financial The complaint is about the landlord’s administration of the resident’s rent account, in relation to the amount charged for water … 13 Jan 2022 No Maladministration London & Quadrant Housing Trust (202109177) Case 202109177 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a broken front fence. The associated complaint handling. 12 Jan 2022 No Maladministration The Riverside Group Limited (202111572) Case 202111572 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 11 Jan 2022 No Maladministration Places for People Group Limited (201910641) Case 201910641 · Managing Relations REPORT COMPLAINT 201910641 Places for People Group Limited 11 January 2022 Our approach The Housing Ombudsman’s approach to investigating and … 11 Jan 2022 No Maladministration Stafford & Rural Homes (201903660) Case 201903660 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about a letter sent to him by the landlord’s … 10 Jan 2022 No Maladministration Housing 21 (202005322) Case 202005322 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 10 Jan 2022 No Maladministration Moat Homes Limited (202116728) Case 202116728 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the bedroom wall at the property. 8 Jan 2022 No Maladministration Metropolitan Thames Valley Housing (202015271) Case 202015271 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident’s reports of antisocial behaviour (ASB). 8 Jan 2022 No Maladministration Shepherds Bush Housing Association Limited (202015921) Case 202015921 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of fumes from the heating flue in the property below. 7 Jan 2022 No Maladministration LiveWest Homes Limited (202102292) Case 202102292 · Financial The complaint concerns: How the landlord handled the resident’s concerns relating to the conduct of its staff. The level of … 6 Jan 2022 No Maladministration Hightown Housing Association Limited (202102411) Case 202102411 · Managing Relations The leaseholder complains about the landlord’s response to his concerns about a staff member. 5 Jan 2022 No Maladministration Anchor Hanover Group (201910311) Case 201910311 · Old Property Condition migrated-2025 The resident complains about the summer temperature settings of the district heating system. 5 Jan 2022 No Maladministration Clarion Housing Association Limited (201915413) Case 201915413 · Financial The complaint is regarding: The landlord’s administration of the resident’s service charge and rent account. The reasonableness and level of … 5 Jan 2022 No Maladministration Peabody Trust 2018 (202005448) Case 202005448 · Estate Management The landlord’s handling of the resident’s request to re-site the communal bin storage.