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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,256 of 16,595 decisions

Decisions

Most recent first
28 Feb 2022 No Maladministration Royal Borough of Kensington and Chelsea (202118063) Case 202118063 · Estate Management This complaint is about the landlord’s response to an incident where the resident was trapped in the communal lift. 28 Feb 2022 No Maladministration Shepherds Bush Housing Association Limited (202100875) Case 202100875 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s transfer application and request for priority banding on medical grounds. The … 28 Feb 2022 No Maladministration Southampton City Council (201915276) Case 201915276 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Water ingress in the loft at the property. … 25 Feb 2022 No Maladministration Aster Group Limited (202108508) Case 202108508 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of multiple defects in her new-build home. 25 Feb 2022 No Maladministration Moat Homes Limited (202108392) Case 202108392 · Financial The complaint is about the landlord’s: Handling of a heating upgrade and loft insulation in the resident’s property. Decision not … 25 Feb 2022 No Maladministration Thrive Homes Limited (202110185) Case 202110185 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for compensation after water ingress caused damage to her … 24 Feb 2022 No Maladministration One Vision Housing Limited (202015165) Case 202015165 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: A pest infestation following the death of her … 24 Feb 2022 No Maladministration Sovereign Housing Association Limited (202012067) Case 202012067 · Moving/Buying/Selling Home The complaint concerns how the landlord had handled the resident’s request to be permanently rehoused. 24 Feb 2022 No Maladministration Tower Hamlets Council (202102768) Case 202102768 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak in his property. 24 Feb 2022 No Maladministration Wandle Housing Association Limited (202014773) Case 202014773 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns about the communal window cleaning at the property. The … 23 Feb 2022 No Maladministration London & Quadrant Housing Trust (202005112) Case 202005112 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: Broken lift and intercom at the property and … 23 Feb 2022 No Maladministration Southwark Council (202008800) Case 202008800 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s response to her reports of anti-social behaviour (“ASB”) by her neighbour. 22 Feb 2022 No Maladministration Paragon Asra Housing Limited (202100150) Case 202100150 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the kitchen and bathroom upgrades; The condition of the property when the … 21 Feb 2022 No Maladministration Harlow District Council (202006770) Case 202006770 · Estate Management REPORT COMPLAINT 202006770 Harlow District Council 21 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 21 Feb 2022 No Maladministration The Guinness Partnership Limited (202103612) Case 202103612 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a leak at the property. 21 Feb 2022 No Maladministration Wolverhampton City Council (202112929) Case 202112929 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for repairs to her shed, and her subsequent complaint. 18 Feb 2022 No Maladministration A2Dominion Housing Group Limited (202106070) Case 202106070 · ASB/Abuse/Nuisance REPORT COMPLAINT 202106070 A2Dominion Housing Group Limited 18 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 17 Feb 2022 No Maladministration Runnymede Borough Council (202107057) Case 202107057 · Moving/Buying/Selling Home The complaint is about: the landlord’s refusal of the resident’s mutual exchange application and; the landlord’s response to the resident’s … 17 Feb 2022 No Maladministration Swindon Borough Council (202108577) Case 202108577 · Managing Relations The complaint is about the landlord’s handling of concerns raised by the resident regarding changes made to its sheltered housing … 16 Feb 2022 No Maladministration Clarion Housing Association Limited (202003749) Case 202003749 · Information and data management This complaint is about: The level of redress the landlord offered in respect of its acknowledged delays and failures whilst … 16 Feb 2022 No Maladministration Rochdale Boroughwide Housing Limited (202017219) Case 202017219 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the condition of the property. 16 Feb 2022 No Maladministration Wandsworth Council (202004707) Case 202004707 · Estate Management The complaint is about the landlord’s response to: Repairs to communal lighting. The payment of service charge for electricity. 15 Feb 2022 No Maladministration Derwent Housing Association Limited (202010251) Case 202010251 · Moving/Buying/Selling Home REPORT COMPLAINT 202010251 Derwent Housing Association Limited 15 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 14 Feb 2022 No Maladministration bpha Limited (202004542) Case 202004542 · Financial The complaint is about: The landlord’s handling of the administration of the resident’s rent account. The landlord’s complaint handling. 14 Feb 2022 No Maladministration Halton Housing (202105167) Case 202105167 · Old Property Condition migrated-2025 The complaint is about the landlords handling of the resident’s reports concerning toilet repair issues. 11 Feb 2022 No Maladministration West Kent Housing Association (202111894) Case 202111894 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s query regarding the right to buy. 10 Feb 2022 No Maladministration Sovereign Housing Association Limited (202115437) Case 202115437 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a broken window within the property during its … 10 Feb 2022 No Maladministration Worthing Homes Limited (202014706) Case 202014706 · ASB/Abuse/Nuisance This complaint is about how the landlord handled a dispute regarding parking on the hardstanding in front of the resident’s … 10 Feb 2022 No Maladministration York City Council (202105890) Case 202105890 · Estate Management The complaint is about the landlord’s initial decision to refuse to remove a tree from the rear garden of the … 7 Feb 2022 No Maladministration GreenSquareAccord Limited (202108707) Case 202108707 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her request for compensation for personal belongings that were damaged by … 5 Feb 2022 No Maladministration Yorkshire Housing Limited (202104504) Case 202104504 · Moving/Buying/Selling Home The complaint concerns: The landlord’s decision to decline the resident’s Right to Acquire (RTA) application. The effect on the resident’s … 4 Feb 2022 No Maladministration Bromford Housing Association Limited (202109346) Case 202109346 · Old Property Condition migrated-2025 The complaint is about: The landlord’s decision to not remove the laminate flooring cover in the kitchen prior to the … 4 Feb 2022 No Maladministration London & Quadrant Housing Trust (202100263) Case 202100263 · Managing Relations The complaint was about: The landlord’s response to the resident’s report of a leak onto her balcony. The resident’s reports … 4 Feb 2022 No Maladministration Notting Hill Genesis (202111991) Case 202111991 · Managing Relations The complaint is about the landlord’s handling of: repairs following a water leak. the resident’s stay in temporary accommodation following … 4 Feb 2022 No Maladministration Rochdale Boroughwide Housing Limited (202107363) Case 202107363 · Estate Management The complaint is about the landlord’s response to the resident’s: request for a refund of his service charges. concerns about … 4 Feb 2022 No Maladministration Royal Borough of Kensington and Chelsea (202105213) Case 202105213 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of fly-tipping and personal items left in the communal … 3 Feb 2022 No Maladministration Gosport Borough Council (202017234) Case 202017234 · Managing Relations The complaint is about the landlord’s handling of the disposal of items in the resident’s property following her death. 2 Feb 2022 No Maladministration Red Kite Community Housing Limited (202011737) Case 202011737 · Managing Relations The complaint concerns the landlord’s response to: The applicant’s request to succeed the tenancy. The applicant’s reports of poor staff … 1 Feb 2022 No Maladministration Anchor Hanover Group (202100002) Case 202100002 · Financial The complaint concerns how the landlord administered the resident’s rent account. 1 Feb 2022 No Maladministration Leicester City Council (202016164) Case 202016164 · ASB/Abuse/Nuisance The complaint concerns the landlord's response to reports of: rubbish being left in communal areas and fly tipping. a mice … 1 Feb 2022 No Maladministration Vivid Housing Limited (202015759) Case 202015759 · Managing Relations The complaint is about the landlord's handling of the resident’s: 1 Feb 2022 No Maladministration Wandle Housing Association Limited (202108812) Case 202108812 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of an outhouse (garden shed), built without permission by … 31 Jan 2022 No Maladministration Catalyst Housing Limited (202010183) Case 202010183 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak from a neighbouring property and compensation … 31 Jan 2022 No Maladministration Grainger Trust (202111324) Case 202111324 · Old Property Condition migrated-2025 The complaint is about: The standard of the landlord’s repairs and redecorating work following a leak into the resident’s property. … 31 Jan 2022 No Maladministration Optivo (202110503) Case 202110503 · ASB/Abuse/Nuisance The complaint refers to the landlord’s handling of the resident’s reports of: noise nuisance from a community centre beneath her … 31 Jan 2022 No Maladministration South Holland District Council (201914962) Case 201914962 · Financial The complaint is about: The landlord’s response to the residents’ concerns about the service charge and service delivery. The service … 31 Jan 2022 No Maladministration Southwark Council (202100422) Case 202100422 · Managing Relations The resident complains about the landlord’s handling of his reports about the conduct of a member of staff. 28 Jan 2022 No Maladministration Aster Group Limited (202113626) Case 202113626 · ASB/Abuse/Nuisance The complaint concerns: How the landlord responded to the resident’s reports of antisocial behaviour. The landlord’s decision to decline the … 28 Jan 2022 No Maladministration Camden Council (202010798) Case 202010798 · Moving/Buying/Selling Home The complaint is about: The resident’s concerns that the landlord breached its housing allocations scheme. The landlord’s decision not to … 28 Jan 2022 No Maladministration Newham Council (202012229) Case 202012229 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbour.