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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,256 of 16,595 decisions

Decisions

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31 Mar 2022 No Maladministration Metropolitan Thames Valley Housing (202017229) Case 202017229 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of communal heating repairs. 31 Mar 2022 No Maladministration North Northamptonshire Council (202013832) Case 202013832 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s application for disability adaptations to his property. 31 Mar 2022 No Maladministration Nottingham City Council (202101446) Case 202101446 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s decision not to … 31 Mar 2022 No Maladministration Royal Borough of Kensington and Chelsea (202102981) Case 202102981 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns that the communal fire doors are not fit for … 30 Mar 2022 No Maladministration Ongo Homes Limited (202108801) Case 202108801 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to keep a dog in the property. 29 Mar 2022 No Maladministration Great Places Housing Association (202117663) Case 202117663 · Old Property Condition migrated-2025 The resident’s complaint is that a replacement unit the landlord installed in his kitchen does not match the existing units … 28 Mar 2022 No Maladministration London & Quadrant Housing Trust (202017301) Case 202017301 · Financial The complaint is about the landlord’s response to the resident’s concerns about: The level of service charges; and Charges for … 28 Mar 2022 No Maladministration London & Quadrant Housing Trust (202103887) Case 202103887 · Old Property Condition migrated-2025 REPORT COMPLAINT 202103887 London & Quadrant Housing Trust 28 March 2022 Our approach The Housing Ombudsman’s approach to investigating and … 28 Mar 2022 No Maladministration North Tyneside Council (202000830) Case 202000830 · ASB/Abuse/Nuisance REPORT COMPLAINT 202000830 North Tyneside Council 28 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Mar 2022 No Maladministration Waltham Forest Council (202111705) Case 202111705 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s noise reports. 25 Mar 2022 No Maladministration Metropolitan Housing Trust Limited (202114454) Case 202114454 · Estate Management The complaint is about: The landlord’s suggested increase to the level of the resident’s service charge to pay for the … 25 Mar 2022 No Maladministration One Housing Group Limited (202102208) Case 202102208 · Financial REPORT COMPLAINT 202102208 One Housing Group Limited 31 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Mar 2022 No Maladministration South Cambridgeshire District Council (202107370) Case 202107370 · Managing Relations The complaint is about the landlord’s handling of: A pest control appointment. The resident’s installation of CCTV at her property. … 22 Mar 2022 No Maladministration Greenwich Council (202109482) Case 202109482 · Financial The complaint is about the landlord’s decision to charge rent for the property up until August 2020. 21 Mar 2022 No Maladministration Catalyst Housing Limited (202112779) Case 202112779 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak from his roof. 21 Mar 2022 No Maladministration Runnymede Borough Council (202102366) Case 202102366 · Old Property Condition migrated-2025 This complaint is about the landlord's decision to refuse the resident’s request for a stairlift in her property. 21 Mar 2022 No Maladministration Vivid Housing Limited (202013379) Case 202013379 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the residents’ reports of anti-social behaviour (ASB) including noise nuisance. Handling of … 18 Mar 2022 No Maladministration Bristol City Council (202101833) Case 202101833 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by a neighbour. 18 Mar 2022 No Maladministration Sanctuary Housing Association (202105161) Case 202105161 · Managing Relations The complaint is about: The level of compensation offered by the landlord following the resident's report of a leak. The … 18 Mar 2022 No Maladministration Severnside Housing (202115584) Case 202115584 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about his attempts to purchase the property. 17 Mar 2022 No Maladministration Catalyst Housing Limited (202111784) Case 202111784 · Financial The complaint is about the landlord’s recovery of arrears on the resident’s rent account. 17 Mar 2022 No Maladministration Impact Housing Association Limited (202106764) Case 202106764 · Managing Relations The complaint is about the landlord’s response to the resident’s complaint about the service he received from a Customer Service … 17 Mar 2022 No Maladministration Magenta Living (202114295) Case 202114295 · Estate Management The complaint is about the landlord’s response to the resident’s complaint about the use of cleaning solvents in communal areas. 16 Mar 2022 No Maladministration Community Gateway Association Limited (202015749) Case 202015749 · Managing Relations The resident has complained about: Complaint One: the resident’s complaint is about the landlord’s handling of rent arrears; Complaint Two: … 15 Mar 2022 No Maladministration Hackney Council (202103426) Case 202103426 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her reports of noise transference from another property. 15 Mar 2022 No Maladministration Home Group Limited (202004272) Case 202004272 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the residents’ requests to have a mobility scooter and ramp removed from … 15 Mar 2022 No Maladministration Metropolitan Housing Trust Limited (202106485) Case 202106485 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for a support worker. 15 Mar 2022 No Maladministration Nuneaton and Bedworth Borough Council (202114352) Case 202114352 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance. 15 Mar 2022 No Maladministration Rochdale Boroughwide Housing Limited (202114274) Case 202114274 · Estate Management The complaint is about the landlord’s response to the resident’s request for repairs to her driveway. 14 Mar 2022 No Maladministration London & Quadrant Housing Trust (202108067) Case 202108067 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be rehoused. 11 Mar 2022 No Maladministration Camden Council (202106518) Case 202106518 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of an increase in energy bills following repairs to … 11 Mar 2022 No Maladministration Dudley Metropolitan Borough Council (202118269) Case 202118269 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of badgers in her garden. 11 Mar 2022 No Maladministration ForHousing Limited (202102396) Case 202102396 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent complaint. 10 Mar 2022 No Maladministration Clarion Housing Association Limited (202113685) Case 202113685 · Managing Relations The complaint concerns the landlord’s response to the resident’s reports about the dividing fence in her garden. The landlord’s complaints … 10 Mar 2022 No Maladministration Kingston upon Thames Council (202104408) Case 202104408 · Financial The complaint is about the landlord’s decision to apply the resident’s reimbursement to her rent account, rather than making a … 10 Mar 2022 No Maladministration Leeds City Council (202101194) Case 202101194 · ASB/Abuse/Nuisance REPORT COMPLAINT 202101194 Leeds City Council 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 10 Mar 2022 No Maladministration LiveWest Homes Limited (202016803) Case 202016803 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 10 Mar 2022 No Maladministration Sanctuary Housing Association (202104712) Case 202104712 · Occupancy Rights The complaint is about the landlord’s response to the notice period and date of notice used by the landlord when … 10 Mar 2022 No Maladministration Wandle Housing Association Limited (202109133) Case 202109133 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s report of nuisance caused by a neighbour using the fire … 8 Mar 2022 No Maladministration Sovereign Housing Association Limited (202016492) Case 202016492 · Estate Management The complaint is about the landlord’s response to the resident's concerns regarding storage of his bicycles in communal areas of … 5 Mar 2022 No Maladministration Wiltshire Council (202106981) Case 202106981 · Financial The complaint is about the landlord's response to: repairs to the care-line pull cord system in the resident’s property. the … 4 Mar 2022 No Maladministration B3 Living Limited (202110317) Case 202110317 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's report of flies and bad odour from her neighbour’s property. 4 Mar 2022 No Maladministration Raven Housing Trust Limited (202103966) Case 202103966 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about antisocial behaviour (ASB) from his neighbour. 3 Mar 2022 No Maladministration Tower Hamlets Council (202100772) Case 202100772 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about: The decision to replace the flue system on the … 3 Mar 2022 No Maladministration Waltham Forest Council (202010446) Case 202010446 · Health and Safety (inc. building safety) The complaint is about: The landlord’s decision to force entry for a gas safety inspection at the resident’s property. The … 2 Mar 2022 No Maladministration Estuary Housing Association Limited (202102612) Case 202102612 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request: for soundproofing insulation at the property. to be transferred … 28 Feb 2022 No Maladministration Aspire Housing Limited (202017181) Case 202017181 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of damp and mould. 28 Feb 2022 No Maladministration Newham Council (202014692) Case 202014692 · ASB/Abuse/Nuisance REPORT COMPLAINT 202014692 Newham Council 28 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 28 Feb 2022 No Maladministration Platform Housing Group Limited (202114386) Case 202114386 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for it to make improvements to his kitchen. 28 Feb 2022 No Maladministration Rochdale Boroughwide Housing Limited (202104684) Case 202104684 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of water damage in the resident’s property.