Network Homes Limited (202112541)
The complaint is about the landlord’s response to the resident’s request to replace the fence in the communal garden outside his flat, with a wall.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
NSAH (Alliance Homes) Limited (201811350)
The resident’s complaint was about: The landlord’s response to the handling of the resident’s reports of: Repair issues, including her TV aerial, lack of utilities and drainage. Anti-social behaviour. A pest infestation. Staff conduct including the level of support and reports to the police and interference with her benefits. The …
Royal Borough of Kensington and Chelsea (202120109)
The complaint is about the landlord's response to the resident’s queries about rent arrears on her account.
Sovereign Housing Association Limited (202014672)
The complaint is about the landlord’s response to the resident’s compensation claim about leaks which resulted in a decant.
Vivid Housing Limited (202104383)
The complaint concerns how the landlord allocated the parking bays for the resident’s property.
Housing 21 (202107347)
The landlord’s handling of the resident’s concerns over other residents’ use of her housing scheme’s communal drying/garden area.
The Riverside Group Limited (202109918)
The complaint is about the landlords handling of the resident’s request for compensation for damaged flooring and increased energy bills.
Bournville Village Trust (202125427)
The complaint is about the landlord’s handling of the resident’s rehousing application and its response to her concerns about its allocation process.
Dartford Borough Council (202108863)
Complaint is about the landlord’s decision to recharge the resident for proposed works to a shed roof.
Leeds City Council (202100672)
This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s concerns about the condition of the property.
Livv Housing Group (202002814)
The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour.
The Cambridge Housing Society Limited (202125794)
The complaint is about landlord's response to the resident’s request: to run a business from her property; for the landlord to waive its fees for the sale of the property.
Wandsworth Council (202112083)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance by a neighbour.
Haringey London Borough Council (202128345)
The complaint is about the landlord’s handling of repairs to the resident’s bedroom window and balcony door due to leaks
Housing 21 (202017589)
The complaint is about the landlord’s handling of the resident’s reports of: Concerns about Covid-19 advice and safety. Concerns about fire safety due to fire doors being left propped open. Concerns about the costs of a handy person service.
Sanctuary Housing Association (202122653)
The complaint is about the landlord’s response to the resident’s reports of repairs relating to her shed.
Town and Country Housing (202108830)
This complaint is about how the landlord responded to the resident’s concerns about the roofing works to her building, including: The removal of asbestos roof tiles and damage to potentially asbestos containing materials in her ceiling. Her request that the landlord cover her accommodation costs if she vacated the property …
Thirteen Housing Group Limited (202126558)
This complaint is about the landlord’s response to the resident’s request to purchase her home under the Right to Buy scheme (RTB).
Wakefield And District Housing Limited (202123680)
The complaint is about the landlord’s request for the resident to rehouse her pet cat.
Derby Homes Limited (202125471)
The resident complains about the level of redress offered by the landlord in relation to a fly infestation in his property.
East Midlands Housing Group Limited (202116488)
The complaint is about the landlord's handling of repairs to the external rendering of the resident’s property.
Newlon Housing Trust (202123300)
The complaint is about the landlord’s handling of the resident’s report of pests in her home.
Innisfree Housing Association Limited (202112421)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from a neighbour.
Tower Hamlets Homes (202200653)
The complaint is about the landlord’s response to the resident’s request for her front door to be replaced and her request for compensation.
Jigsaw Homes Tameside (202106221)
The complaint is regarding the landlord’s: Handling of the resident’s anti-social behaviour (ASB) reports, and allegations made against him. Response to the resident’s previous concerns over staff conduct. Decision not to consider various new complaints. Decision to impose contact restrictions on the resident.
Midland Heart Limited (202108007)
The complaint is about the landlord’s response to the resident’s: reports of disrepair issues, including (but not limited to): a rodent infestation; a blocked drain; lighting in kitchen and bathroom; request for a property transfer.
Westminster City Council (202120284)
The complaint concerns how the landlord handled repairs to the ceilings in the property.
Your Housing Limited (202113237)
The complaint is about: The landlord’s decision to increase the service charges. The landlord’s response to the resident’s reports about the standard and frequency of its communal service provision.
Bristol City Council (202127683)
The complaint is about the landlord’s response to the resident’s request for it to reimburse the cost of a private contractor the resident hired to repair a faulty aerial.
Hammersmith and Fulham Council (202127081)
The complaint is about the landlord’s handling of the resident’s reports of mould in her toilet bowl.
Clarion Housing Association Limited (202117113)
The complaint is about the landlord’s handling of the resident’s: Request for a refund of the service charges and details of the costs. The landlord’s management of the resident’s rent account. The Ombudsman has also considered the landlord’s complaint handling and compensation offered.
Shepherds Bush Housing Association Limited (202107472)
The complaint is about the landlord’s: Decision not to add the resident’s two children as members of the household on the tenancy. Response to a report of mice in the property.
Vivid Housing Limited (202125975)
The complaint is about the landlord's handling of: The resident's application to buy her home via the right to buy (RTB) scheme. The resident’s reports of electrical repairs in the property. The resident’s reports of damp and mould in the property. The associated complaint.
Chesterfield Borough Council (202109856)
The complaint was about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) including the request for a management move. T he landlord’s decision to send the resident a warning letter. The landlord’s complaint handling.
Royal Borough of Kensington and Chelsea (202113652)
The resident’s complaint is about the landlord’s handling of her reports of noise nuisance from neighbouring properties.
Notting Hill Genesis (202005440)
The complaint is about the landlord’s response to the resident’s reports about: Repairs in the property. Communal maintenance. Communal parking. Communal antisocial behaviour (‘ASB’).
Peabody Trust (202106252)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbours’ property.
Tamworth Borough Council (202119843)
The complaint concerns: Historical reports made by the resident of subsidence in the property. Repair work done to the property once it became vacant.
London & Quadrant Housing Trust (202122952)
The complaint is about the landlord’s: response to the resident’s reports of damage to the bedroom window; complaints handling.
Sanctuary Housing Association (202100264)
The complaint is about: The landlord’s handling of the resident’s reports concerning the condition of the kitchen at her property. The landlord’s response to the resident’s request for the kitchen to be replaced.
South Tyneside Council (202124095)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request for priority banding for rehousing.
Barnsley Metropolitan Borough Council (202015889)
The complaint is about the landlord’s response to the resident’s reports of it being at fault in relation to a collapsed ceiling .
NSAH (Alliance Homes) Limited (202118648)
The landlord’s response to the resident’s report that its contractor caused scratches to his vehicle.
One Housing Group Limited (202110606)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property.
The Riverside Group Limited (202000460)
The complaint is about: The landlord’s response to the resident’s: Request for repairs and works, including internal and communal repairs and works pursuant to a legionella inspection, and a Fire Risk Assessment (FRA). Request for a copy of the FRA report. Queries regarding services charges, including gardening services and management …
West Kent Housing Association (202116558)
The complaint is about the landlord’s decision not to install soundproofing in the resident’s property.
Hornsey Housing Trust Limited (202014795)
The complaint is about the landlord’s response to the resident’s request for a replacement kitchen and bathroom.
Jigsaw Homes Tameside (202108701)
The complaint is about the landlord’s handling of repairs to the resident’s air ventilation system.
Thames Valley Housing Association Limited (202126898)
The complaint refers to the landlord’s handling of: The resident’s reports of noise nuisance from a nursery beneath his property. Repairs to a broken washing machine.
Sovereign Housing Association Limited (202103368)
The resident complains about the landlord’s response to:
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)