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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,256 of 16,595 decisions

Decisions

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12 May 2022 No Maladministration Hammersmith and Fulham Council (202102912) Case 202102912 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 11 May 2022 No Maladministration Clarion Housing Association Limited (202114535) Case 202114535 · Information and data management The complaint is about: The information provided by the landlord about the property and the tenancy type during the tenancy … 11 May 2022 No Maladministration Cottsway Housing Association Limited (202113909) Case 202113909 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak and her subsequent request for compensation. 11 May 2022 No Maladministration Metropolitan Thames Valley Housing (202109014) Case 202109014 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns about the servicing of the communal lift. 10 May 2022 No Maladministration East Midlands Housing Group Limited (202112444) Case 202112444 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about his attempts to purchase the property. 10 May 2022 No Maladministration Paragon Asra Housing Limited (202006266) Case 202006266 · Financial The complaint is about: The landlord’s handling of the resident’s request to be reimbursed for fittings he purchased for his … 10 May 2022 No Maladministration Plymouth Community Homes Limited (202102002) Case 202102002 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns regarding: the removal of his existing emergency contact details; … 6 May 2022 No Maladministration Six Town Housing Limited (202103076) Case 202103076 · Managing Relations The complaint is about the landlord’s handling of the resident’s report about the conduct of a contractor that attended her … 5 May 2022 No Maladministration Tower Hamlets Council (202116352) Case 202116352 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s balcony door and windows. 5 May 2022 No Maladministration Westminster City Council (202114928) Case 202114928 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision to reschedule the resident’s kitchen renewal. 4 May 2022 No Maladministration Camden Council (202108167) Case 202108167 · ASB/Abuse/Nuisance REPORT COMPLAINT 202108167 Camden Council 4 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 3 May 2022 No Maladministration London Borough of Hillingdon (202104614) Case 202104614 · Estate Management The complaint is about the landlord’s replacement of lighting in the area around the resident’s property and the effect this … 29 Apr 2022 No Maladministration Belgrave Neighbourhood Co-op Housing Association Limited (202013243) Case 202013243 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water system. 29 Apr 2022 No Maladministration Magenta Living (202120371) Case 202120371 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for a bath to be installed at his property. 29 Apr 2022 No Maladministration Peabody Trust (201703374) Case 201703374 · Financial The complaint is about the current landlord’s response to the resident’s request for compensation relating to a period without hot … 29 Apr 2022 No Maladministration South Liverpool Homes Limited (202104309) Case 202104309 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the residents’ reports about noise and anti-social behaviour (‘ASB.’) 29 Apr 2022 No Maladministration Sovereign Housing Association Limited (202120855) Case 202120855 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about antisocial behaviour by a neighbour, in relation to … 29 Apr 2022 No Maladministration Thames Valley Housing Association Limited (202108291) Case 202108291 · Financial The complaint is about: The landlord's response to the resident’s concerns regarding fire safety at the pro p erty and … 28 Apr 2022 No Maladministration Derwent Housing Association Limited (202103153) Case 202103153 · ASB/Abuse/Nuisance This complaint is about: The landlord’s handling of the resident’s complaint of 31 May 2019 regarding her reports of anti-social … 28 Apr 2022 No Maladministration Islington Council (202101745) Case 202101745 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about the windows at the property. The landlord’s complaint … 28 Apr 2022 No Maladministration Lincolnshire Rural Housing Association Limited (202119325) Case 202119325 · Old Property Condition migrated-2025 The complaint is about the landlord’s positioning of a replacement oil tank in the resident’s back garden. 28 Apr 2022 No Maladministration Sheffield City Council (202008976) Case 202008976 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports. 28 Apr 2022 No Maladministration Southampton City Council (202113005) Case 202113005 · Old Property Condition migrated-2025 The complaint is about the landlord's decision not to reimburse the resident for the cost of a shower seat he … 27 Apr 2022 No Maladministration Livv Housing Group (202105994) Case 202105994 · Old Property Condition migrated-2025 The complaint is about the landlord’s: response to the resident’s reports of smoke pollution caused by her neighbours and resulting … 26 Apr 2022 No Maladministration Gateshead Metropolitan Borough Council (202004688) Case 202004688 · ASB/Abuse/Nuisance The resident complaint is about the landlord’s handling of reports of anti social behaviour (“ASB”) by a neighbour and its … 26 Apr 2022 No Maladministration The Guinness Partnership Limited (202116578) Case 202116578 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 25 Apr 2022 No Maladministration Thames Valley Housing Association Limited (201912488) Case 201912488 · ASB/Abuse/Nuisance This complaint is about: The resident’s liability to pay for some of her service charges. A legal charge against the … 22 Apr 2022 No Maladministration One Housing Group Limited (202116962) Case 202116962 · Managing Relations The complaint concerns the landlord’s response to: The resident’s reports of a water leak from the property above. The associated … 22 Apr 2022 No Maladministration Peabody Trust (202108866) Case 202108866 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports of excessive heat in the property due to a … 22 Apr 2022 No Maladministration Sanctuary Housing Association (201805588) Case 201805588 · Financial REPORT COMPLAINT 201805588 Sanctuary Housing Association 22 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 22 Apr 2022 No Maladministration Sandwell Metropolitan Borough Council (202110281) Case 202110281 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of damp and mould in her property. The associated … 21 Apr 2022 No Maladministration Islington Council (202103622) Case 202103622 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s concerns about: The caretaker attending his block on 2 March … 21 Apr 2022 No Maladministration Sanctuary Housing Association (202105364) Case 202105364 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident's requests for rehousing, handling of complaints of antisocial behaviour (ASB) … 20 Apr 2022 No Maladministration Rochdale Boroughwide Housing Limited (202117300) Case 202117300 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 20 Apr 2022 No Maladministration Sedgemoor District Council (202105004) Case 202105004 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: disrepair issues at her property; the conduct of … 19 Apr 2022 No Maladministration Rotherham Metropolitan Borough Council (202100671) Case 202100671 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to extend or reconfigure the kitchen in her property. 16 Apr 2022 No Maladministration Cross Keys Homes Limited (202103985) Case 202103985 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour. 15 Apr 2022 No Maladministration Habinteg Housing Association Limited (202112314) Case 202112314 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports about the condition of the bathroom and kitchen in the … 15 Apr 2022 No Maladministration Leeds City Council (202110536) Case 202110536 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled the resident’s reports of noise nuisance and antisocial behaviour (ASB from a neighbour. 15 Apr 2022 No Maladministration Network Homes Limited (202106729) Case 202106729 · Old Property Condition migrated-2025 The complaint concerns: How the landlord responded to the resident’s request to replace a fence. Delays in replacing the windows … 14 Apr 2022 No Maladministration Nottingham Community Housing Association Limited (202016531) Case 202016531 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 14 Apr 2022 No Maladministration Sovereign Housing Association Limited (202121336) Case 202121336 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for battens to be installed to her home. 11 Apr 2022 No Maladministration East Midlands Housing Group Limited (202101005) Case 202101005 · Financial The complaint is about the landlord’s decision to re-charge the resident for having taken off and disposed of the internal … 8 Apr 2022 No Maladministration Grand Union Housing Group Limited (202110790) Case 202110790 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about the conduct of occupational therapists who visited her … 8 Apr 2022 No Maladministration Greatwell Homes Limited (202009209) Case 202009209 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s management transfer. The resident’s requests for adaptations to the property. 6 Apr 2022 No Maladministration Leeds City Council (202119882) Case 202119882 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the windows at the property. 6 Apr 2022 No Maladministration Slough Borough Council (202104296) Case 202104296 · Financial The complaint is about the landlord’s administration of the resident’s rent account. 1 Apr 2022 No Maladministration Hounslow Council (202120798) Case 202120798 · Health and Safety (inc. building safety) The complaint is about the landlord’s decision to issue a Notice of Seeking Possession Order (NOSP) following its contact with … 31 Mar 2022 No Maladministration Gentoo Group Limited (202112841) Case 202112841 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s: report that a leak under her kitchen had resulted in … 31 Mar 2022 No Maladministration Kirklees Council (202004093) Case 202004093 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents reports of antisocial behaviour (ASB).