Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "property" × Outcome: No_Maladministration ×

Showing 704 of 16,595 decisions matching "property"

Decisions

Most recent first
21 Mar 2025 No Maladministration Saxon Weald (202322046) Case 202322046 · Financial The complaint is about the landlord’s handling of the resident’s request to take carpet to her new property. 10 Mar 2025 No Maladministration Connexus Homes Limited (202330013) Case 202330013 · Old Complaints Handling categories The complaint is about the landlord's: Response to the resident’s reports of damp and mould in the property. Complaint handling. 28 Feb 2025 No Maladministration Clarion Housing Association Limited (202225646) Case 202225646 · Old Property Condition categories The complaint is about the landlord's response to the resident's reports about low boiler and water pressure in the property. 28 Feb 2025 No Maladministration Richmond Housing Partnership Limited (202314623) Case 202314623 · Financial The complaint is about the landlord’s response to: The resident’s reports of: Drainage issues. Cracks in her property walls. Staff … 28 Feb 2025 No Maladministration Torus62 Limited (202322048) Case 202322048 · Financial The complaint is about the landlord’s handling of: The resident’s reports of repairs in her property. The resident’s reports of … 26 Feb 2025 No Maladministration Stoke-on-Trent City Council (202316585) Case 202316585 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of noise from contractors outside his property and the … 25 Feb 2025 No Maladministration Anchor Hanover Group (202223058) Case 202223058 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak at her property. Staff conduct concerns. 25 Feb 2025 No Maladministration Clarion Housing Association Limited (202223711) Case 202223711 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise disturbance. The resident’s request for repairs. Reports … 25 Feb 2025 No Maladministration London Borough of Barnet (202305686) Case 202305686 · Local Authority / ALMO or TMO The complaint is about the landlord’s installation of a new kitchen in the resident’s property. 24 Feb 2025 No Maladministration Onward Homes Limited (202312839) Case 202312839 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s request for a management move or a decant following his … 24 Feb 2025 No Maladministration Platform Housing Group Limited (202315194) Case 202315194 · Financial The complaint is about: The landlord’s handling of the repairs to the resident’s front door and the replacement of the … 20 Feb 2025 No Maladministration A2Dominion Housing Group Limited (202342967) Case 202342967 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: The resident's reports that scaffolding, window design and inadequate radiators caused ventilation … 19 Feb 2025 No Maladministration Sovereign Network Group (202300796) Case 202300796 · Moving/Buying/Selling Home The complaint is about the landlord's handling of reports of a smell in the property. 13 Feb 2025 No Maladministration Kirklees Metropolitan Borough Council (202306363) Case 202306363 · Local Authority / ALMO or TMO This complaint is about the landlord’s: Handling of repairs to the stairs in the resident’s property. Response to reports of … 4 Feb 2025 No Maladministration The Havebury Housing Partnership (202301040) Case 202301040 · Managing Relations The complaint is about the landlord's handling of the resident’s: Report of staff conduct, inappropriate behaviour and language by a … 31 Jan 2025 No Maladministration Clarion Housing Association Limited (202419433) Case 202419433 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s requests for: An inspection of the property. A management transfer. 30 Jan 2025 No Maladministration London Borough of Lambeth (202331127) Case 202331127 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s rehousing application. The landlord’s response to the resident’s reports of: … 30 Jan 2025 No Maladministration Places for People Group Limited (202411539) Case 202411539 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) relating to noise and leaks. … 29 Jan 2025 No Maladministration One Housing Group Limited (202339238) Case 202339238 · Old Moving to a Property categories The complaint is about the landlord’s response to: the resident’s reports of ASB and odours affecting the property. the resident’s … 28 Jan 2025 No Maladministration Metropolitan Thames Valley Housing (MTV) (202222214) Case 202222214 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of a sewage flood into the property, the associated … 24 Jan 2025 No Maladministration Retirement Lease Housing Association (RLHA) (202307482) Case 202307482 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to sublet the property. 24 Jan 2025 No Maladministration Southwark Council (202319618) Case 202319618 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of a water leak from the property’s loft. Handling … 23 Jan 2025 No Maladministration Thirteen Housing Group Limited (202324270) Case 202324270 · Financial The complaint is about the landlord’s: handling of the resident’s arrears. handling of the resident’s rechargeable repairs . response to … 22 Jan 2025 No Maladministration Clarion Housing Association Limited (202343292) Case 202343292 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s request for a reasonable adjustment. Response to the resident's reports … 16 Jan 2025 No Maladministration Sovereign Network Group (202220497) Case 202220497 · Moving/Buying/Selling Home The complaint is about how the landlord handled the resident’s reports of: A bat infestation in the loft of the … 13 Jan 2025 No Maladministration Birmingham City Council (202402096) Case 202402096 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of flies and odour in the property, including associated … 13 Jan 2025 No Maladministration One Vision Housing Limited (202411243) Case 202411243 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A leak from a neighbouring … 10 Jan 2025 No Maladministration Oxford City Council (202345407) Case 202345407 · Old Property Condition categories This complaint is about the landlord’s handling of the resident’s reports of: Leaks within the property. Damp and mould within … 10 Jan 2025 No Maladministration Westward Housing Group Limited (202341878) Case 202341878 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s reports of repairs to his property. The landlord’s response to … 20 Dec 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202218346) Case 202218346 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about: A pest infestation. Works being done to the flat … 19 Dec 2024 No Maladministration Sovereign Network Homes (Former Network Homes) (202230265) Case 202230265 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of the major works at the property. Calculation of the disruption payment offered … 16 Dec 2024 No Maladministration Clarion Housing Association Limited (202118676) Case 202118676 · Financial The complaint is about the landlord’s handling of the resident’s concerns regarding: Gas safety checks at the property. Payment of … 6 Dec 2024 No Maladministration Thirteen Housing Group Limited (202308820) Case 202308820 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of pests within the property. 28 Nov 2024 No Maladministration Citizen Housing Group Limited (202338215) Case 202338215 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of a gas leak at the property. 28 Nov 2024 No Maladministration Southwark Council (202315999) Case 202315999 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: the resident’s reports of repairs in the property. the resident’s request for … 27 Nov 2024 No Maladministration Leeds City Council (202328244) Case 202328244 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Decision to demolish the resident’s block of flats. Handling of the resident’s concerns relating … 26 Nov 2024 No Maladministration Kingston upon Thames Council (202321048) Case 202321048 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of: Strong cooking odours from the resident’s neighbour’s property. Smoking in the communal … 25 Nov 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202227632) Case 202227632 · Moving/Buying/Selling Home The complaint is about the landlord providing incorrect information about the length of the lease of the resident’s property. 25 Nov 2024 No Maladministration Torus62 Limited (202309093) Case 202309093 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's request to: Unblock drain and gutters. Maintain and clean the … 22 Nov 2024 No Maladministration Places for People Group Limited (202216023) Case 202216023 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to reports of leaks, damp, and mould. The landlord’s response to reports of … 22 Nov 2024 No Maladministration Portsmouth City Council (202346800) Case 202346800 · Old Property Condition migrated-2025 The complaint is about the landlord’s: handling of renovation works to the property. response to reports of damp and mould … 20 Nov 2024 No Maladministration Leeds City Council (202304762) Case 202304762 · Financial The complaint is about the landlord’s decision to charge the resident rent for a new tenancy during the period the … 15 Nov 2024 No Maladministration Stevenage Borough Council (202222963) Case 202222963 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: the disconnection of the gas supply to the property. a warrant to … 13 Nov 2024 No Maladministration Gateshead Metropolitan Borough Council (202233311) Case 202233311 · Financial The complaint is about: The increase in service charges for the heating. The landlord’s response to the resident’s request to … 7 Nov 2024 No Maladministration Raven Housing Trust Limited (202225542) Case 202225542 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of cracked ceilings in her property and the associated … 31 Oct 2024 No Maladministration Brunelcare (202230790) Case 202230790 · Estate Management The complaint is about the landlord’s handling of its decision to remove wall mounted air fresheners from communal areas in … 31 Oct 2024 No Maladministration Community Gateway Association Limited (202335999) Case 202335999 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to move to a new property. The landlord handling … 30 Oct 2024 No Maladministration Paragon Asra Housing Limited (202225705) Case 202225705 · Old Home Ownership Issues (not new build) categories The complaint is about the landlord’s handling of the resident’s request to purchase her property using the Right To Buy … 25 Oct 2024 No Maladministration Arhag Housing Association Limited (202324893) Case 202324893 · Old Moving to a Property categories The complaint is about: The landlord’s handling of reports of toxic fumes in the property. The landlord’s handling of the … 21 Oct 2024 No Maladministration The Havebury Housing Partnership (202121218) Case 202121218 · Managing Relations The complaint is about the landlord’s: response to the resident’s: reports about repair issues in her property, including damp and …