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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,256 of 16,595 decisions

Decisions

Most recent first
10 Jun 2022 No Maladministration Sandwell Metropolitan Borough Council (202115332) Case 202115332 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to reports of asbestos in the property. The landlord’s handling of the associated … 10 Jun 2022 No Maladministration Wealden District Council (202016257) Case 202016257 · Financial The complaint is about: The landlord’s response to the resident’s reports of financial errors in its service charge calculations in … 9 Jun 2022 No Maladministration Clarion Housing Association Limited (202107451) Case 202107451 · Estate Management The resident complains about the landlord’s handling of: repairs to the main entrance door/intercom and the request for compensation for … 9 Jun 2022 No Maladministration London Borough of Hackney (202125238) Case 202125238 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, specifically of dogs being on the … 9 Jun 2022 No Maladministration Metropolitan Thames Valley Housing (202009590) Case 202009590 · Old Property Condition migrated-2025 The complaint is about information provided by the landlord to the resident about the renewal date of the bathroom. 9 Jun 2022 No Maladministration Paragon Asra Housing Limited (202013337) Case 202013337 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A pest infestation at the resident’s property. Repairs to the resident’s property. … 8 Jun 2022 No Maladministration Bristol City Council (202122845) Case 202122845 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports that her gas boiler was unsafe and its decision … 8 Jun 2022 No Maladministration Harrow Churches Housing Association (202014585) Case 202014585 · Financial The complaint is regarding: The landlord’s response to the resident’s reports that a member of staff had taken over £3000 … 8 Jun 2022 No Maladministration Northumberland Council (202116250) Case 202116250 · Estate Management The resident’s complaint is about the landlord’s decision to install a hard standing area for parking alongside a neighbouring property. 8 Jun 2022 No Maladministration The Guinness Partnership Limited (202119419) Case 202119419 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 7 Jun 2022 No Maladministration Peabody Trust (202113952) Case 202113952 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about noise nuisance from her neighbours. 7 Jun 2022 No Maladministration Sanctuary Housing Association (202117572) Case 202117572 · Financial The complaint is about the landlord's response to damage to the resident’s possessions, including a carpet, caused by the sprinkler … 7 Jun 2022 No Maladministration Westminster City Council (202110420) Case 202110420 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a fault with the heating system in her … 6 Jun 2022 No Maladministration Gentoo Group Limited (202122356) Case 202122356 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about issues with the gable end of their home. 6 Jun 2022 No Maladministration Harlow District Council (202122759) Case 202122759 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of blocked drainage at her property. 6 Jun 2022 No Maladministration Vivid Housing Limited (202016235) Case 202016235 · Estate Management The complaint is about the landlord’s handling of repairs to the communal lift. 1 Jun 2022 No Maladministration One Manchester Limited (202105524) Case 202105524 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 1 Jun 2022 No Maladministration Sovereign Housing Association Limited (202101866) Case 202101866 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of a faulty gas meter. 31 May 2022 No Maladministration Aster Group Limited (202123084) Case 202123084 · Estate Management The complaint is about the landlord’s response to the maintenance of trees resulting in an increased service charge. 31 May 2022 No Maladministration Clarion Housing Association Limited (202011806) Case 202011806 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The issuing of a final warning letter to the resident following her … 31 May 2022 No Maladministration Metropolitan Thames Valley Housing (202017126) Case 202017126 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s request to privately arrange an EWS1 survey. 31 May 2022 No Maladministration North Kesteven District Council (202016829) Case 202016829 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about her storage heaters. 27 May 2022 No Maladministration Rotherham Metropolitan Borough Council (202113082) Case 202113082 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour. 26 May 2022 No Maladministration Ongo Homes Limited (202113036) Case 202113036 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of ASB … 25 May 2022 No Maladministration Clarion Housing Association Limited (202009100) Case 202009100 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) the resident’s reports of noise … 25 May 2022 No Maladministration Dover District Council (202119825) Case 202119825 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for adaptations at his property. 25 May 2022 No Maladministration Dudley Metropolitan Borough Council (202113474) Case 202113474 · Old Property Condition migrated-2025 The complaint concerns the condition of the property when the resident moved in, following a mutual exchange. 25 May 2022 No Maladministration Southwark Council (202119518) Case 202119518 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s request to be transferred. The complaint is about the landlord’s … 24 May 2022 No Maladministration Royal Borough of Kensington and Chelsea (202122327) Case 202122327 · Financial The complaint is about: 23 May 2022 No Maladministration LiveWest Homes Limited (202111633) Case 202111633 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and her request for a … 23 May 2022 No Maladministration One Housing Group Limited (202001357) Case 202001357 · ASB/Abuse/Nuisance The resident’s complaint is about the following: How the landlord handled the resident’s reports of anti-social behaviour from the neighbour … 23 May 2022 No Maladministration Thirteen Housing Group Limited (202116721) Case 202116721 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak in the bathroom. 22 May 2022 No Maladministration Clarion Housing Association Limited (202012635) Case 202012635 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents reports of Anti-Social Behaviour (ASB) and inadequate sound insulation at … 20 May 2022 No Maladministration Metropolitan Thames Valley Housing (202017135) Case 202017135 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports: of antisocial behaviour (ASB) from her neighbour and their … 20 May 2022 No Maladministration Notting Hill Genesis (202118975) Case 202118975 · ASB/Abuse/Nuisance REPORT COMPLAINT 202118975 Notting Hill Genesis 20 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 May 2022 No Maladministration Peabody Trust (202003977) Case 202003977 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB). 20 May 2022 No Maladministration The Guinness Partnership Limited (202117909) Case 202117909 · Financial The complaint is about – The landlord’s handling of repairs to a leak in the resident’s roof The landlords’ response … 20 May 2022 No Maladministration Town and Country Housing (202117800) Case 202117800 · Financial The complaint is about the landlord’s handling of repairs to the resident’s shower and his request for compensation. 19 May 2022 No Maladministration Leeds City Council (202106083) Case 202106083 · Managing Relations The complaint is about: The landlord's response to the resident’s request for his kitchen to be re-designed. The landlord’s handling … 18 May 2022 No Maladministration Wealden District Council (202010105) Case 202010105 · Financial This complaint is about the landlord’s response to the resident’s queries about his electricity service charge. 17 May 2022 No Maladministration Wandsworth Council (202112082) Case 202112082 · ASB/Abuse/Nuisance REPORT COMPLAINT 202112082 Wandsworth Council 17 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 16 May 2022 No Maladministration Shian Housing Association Limited (202017018) Case 202017018 · Estate Management The complaint is about the landlord’s response to: A parking fine the resident received from Parking Control Management. The resident’s … 16 May 2022 No Maladministration Southern Housing Group Limited (202110741) Case 202110741 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Reports of damp and mould at her property. Request to … 13 May 2022 No Maladministration Haringey Council (202115076) Case 202115076 · ASB/Abuse/Nuisance The complaint is regarding: The landlord’s response to the resident’s reports of noise nuisance and antisocial behaviour (ASB). The landlord’s … 13 May 2022 No Maladministration Notting Hill Genesis (202109990) Case 202109990 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s housing application. 13 May 2022 No Maladministration Sandwell Metropolitan Borough Council (202104914) Case 202104914 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour, including: parking … 13 May 2022 No Maladministration Southway Housing Trust (Manchester) Limited (202006626) Case 202006626 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be transferred. 13 May 2022 No Maladministration Wakefield And District Housing Limited (202012806) Case 202012806 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise and anti-social behaviour (ASB) by a neighbour. 12 May 2022 No Maladministration Brentwood Borough Council (202103090) Case 202103090 · Estate Management The complaint is about: 12 May 2022 No Maladministration Derwent Housing Association Limited (202110835) Case 202110835 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the residents reports of cigarette smoke from the flat above entering her …