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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,256 of 16,595 decisions

Decisions

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21 Jul 2022 No Maladministration Places for People Group Limited (202127848) Case 202127848 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of leaks in her property The landlord’s response to … 18 Jul 2022 No Maladministration Guinness Housing Association Limited (202124583) Case 202124583 · Estate Management REPORT COMPLAINT 202124583 Guinness Housing Association Limited 18 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 15 Jul 2022 No Maladministration Vivid Housing Limited (202121033) Case 202121033 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident's reports concerning damp and mould. Response to the resident's request … 14 Jul 2022 No Maladministration Citizen Housing (202102784) Case 202102784 · Financial The complaint is about: The level of support provided by the landlord to the resident in relation to rent arrears … 14 Jul 2022 No Maladministration Southern Housing Group Limited (202000544) Case 202000544 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request for a move to alternative accommodation. 14 Jul 2022 No Maladministration Thirteen Housing Group Limited (202105749) Case 202105749 · Financial The resident complains about: Not being offered carpets/flooring when they moved into the property. The landlord’s handling of repairs to … 13 Jul 2022 No Maladministration LiveWest Homes Limited (202123960) Case 202123960 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of cigarette smoke entering her home from a neighbouring … 12 Jul 2022 No Maladministration Gentoo Group Limited (202100778) Case 202100778 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s concerns about his district heating charge. 12 Jul 2022 No Maladministration Metropolitan Thames Valley Housing (202125396) Case 202125396 · Old Property Condition migrated-2025 The complaint is about the length of time that the landlord took to restore power to the resident’s property and … 12 Jul 2022 No Maladministration Nottingham City Homes Registered Provider Limited (202015815) Case 202015815 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp and mould in the property. 12 Jul 2022 No Maladministration Peabody Trust (202107901) Case 202107901 · Financial The complaint is about the landlord’s handling of: The repairs to the resident’s roof. The resident’s request for compensation. 12 Jul 2022 No Maladministration Stroud District Council (202107955) Case 202107955 · Managing Relations The resident’s complaint is about the landlord’s handling of the aftermath of an accident at the property- in particular the … 12 Jul 2022 No Maladministration Thurrock Council (202118463) Case 202118463 · Old Property Condition migrated-2025 The complaint is about the information provided to the resident concerning a repair which was charged to the resident. 11 Jul 2022 No Maladministration Wolverhampton City Council (202000893) Case 202000893 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s handling of the resident’s reports of the return of damp and mould in the property. … 7 Jul 2022 No Maladministration Home Group Limited (202116828) Case 202116828 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for an adaptation to his bathroom. 7 Jul 2022 No Maladministration The Riverside Group Limited (202123850) Case 202123850 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s request for his garden fence to be replaced by it. 6 Jul 2022 No Maladministration Notting Hill Genesis (202102134) Case 202102134 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 5 Jul 2022 No Maladministration Hackney Council (202106699) Case 202106699 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 4 Jul 2022 No Maladministration South Tyneside Council (202115896) Case 202115896 · Managing Relations The complaint is about: The landlord’s handling of repairs to the garden path at the property. The landlord’s handling of … 1 Jul 2022 No Maladministration Karbon Homes Limited (202115388) Case 202115388 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his … 1 Jul 2022 No Maladministration London & Quadrant Housing Trust (202013213) Case 202013213 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in her property. 30 Jun 2022 No Maladministration Harlow District Council (202124816) Case 202124816 · Financial The complaint is about the landlord’s decision to recharge the resident for rectifying a blockage in her kitchen sink. 30 Jun 2022 No Maladministration Magenta Living (202125210) Case 202125210 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of a leak into his property. 30 Jun 2022 No Maladministration Newham Council (202107985) Case 202107985 · Financial The complaint is about the landlord’s response to the resident’s observations and queries, following the landlord’s Notices of Intention to … 30 Jun 2022 No Maladministration Newham Council (202113250) Case 202113250 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s … 30 Jun 2022 No Maladministration Newlon Housing Trust (202008945) Case 202008945 · Information and data management This complaint is about the landlord’s handling of the resident’s concerns about: a subject access request the conduct of the … 30 Jun 2022 No Maladministration Paradigm Housing Group Limited (202016626) Case 202016626 · Moving/Buying/Selling Home The complaint is regarding: The condition of the property when it was let. The landlord’s response to the resident’s reports … 28 Jun 2022 No Maladministration Clarion Housing Association Limited (202013129) Case 202013129 · ASB/Abuse/Nuisance The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request to be … 27 Jun 2022 No Maladministration Dudley Metropolitan Borough Council (202119575) Case 202119575 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for it to plaster a room at her property. 27 Jun 2022 No Maladministration Tamworth Borough Council (202115860) Case 202115860 · Old Property Condition migrated-2025 The Complaint is about the landlord’s handling of repairs to the resident’s WC and consequent interruption to his water supply. 27 Jun 2022 No Maladministration Walsall Housing Group Limited (202111671) Case 202111671 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. … 24 Jun 2022 No Maladministration Empowering People Inspiring Communities Limited (202119283) Case 202119283 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for a bathroom replacement . Response to the resident’s … 24 Jun 2022 No Maladministration Fortis Living Limited (202013567) Case 202013567 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a faulty heating system and electrical issues. The … 24 Jun 2022 No Maladministration London & Quadrant Housing Trust (202008433) Case 202008433 · Estate Management REPORT COMPLAINT 202008433 London & Quadrant Housing Trust 24 June 2022 Our approach The Housing Ombudsman’s approach to investigating and … 24 Jun 2022 No Maladministration Nottingham City Homes Registered Provider Limited (202111043) Case 202111043 · Old Property Condition migrated-2025 The complaint concerns the landlord's handling of the resident's reports of a reoccurring leak from the property above. 24 Jun 2022 No Maladministration Salix Homes Limited (202122506) Case 202122506 · Estate Management The complaint is about the landlord’s decision not to pave over the grass area in front of the resident’s property. 24 Jun 2022 No Maladministration Selby District Council (202010596) Case 202010596 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her … 24 Jun 2022 No Maladministration Trafford Housing Trust Limited (202106917) Case 202106917 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) and noise transference from her … 24 Jun 2022 No Maladministration Yorkshire Housing Limited (202106011) Case 202106011 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs following a ceiling in the property collapsing. 23 Jun 2022 No Maladministration Town and Country Housing (202120197) Case 202120197 · Estate Management The complaint is about how the landlord has maintained the communal areas of the estate. 22 Jun 2022 No Maladministration Hammersmith and Fulham Council (202104352) Case 202104352 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: reports of domestic violence; request for alternative accommodation. 21 Jun 2022 No Maladministration Westminster City Council (202106357) Case 202106357 · Moving/Buying/Selling Home The complaint is regarding the landlord’s: Handling of the resident’s transfer application and application for medical priority on its housing … 17 Jun 2022 No Maladministration Ealing Council (202107847) Case 202107847 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of the resident’s reports of noise related Anti Social Behaviour (“ASB”). 16 Jun 2022 No Maladministration Leeds City Council (202112399) Case 202112399 · Estate Management This complaint is about the landlord’s handling of the resident’s ground maintenance concerns. 15 Jun 2022 No Maladministration Thirteen Housing Group Limited (202121575) Case 202121575 · Financial The complaint is about: The landlord’s decision to pay its compensation into the resident’s rent account for his reports of … 15 Jun 2022 No Maladministration Tuntum Housing Association Limited (202108569) Case 202108569 · Financial This complaint is about the landlord’s response to the resident’s concern about: the conduct of its staff; the offer of … 14 Jun 2022 No Maladministration Westminster City Council (202110458) Case 202110458 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s complaint concerning: a damaged wall and an electrical inspection. 13 Jun 2022 No Maladministration Aster Group Limited (202117925) Case 202117925 · Managing Relations The complaint is about: The condition of the property when it was let, including health and safety issues raised by … 10 Jun 2022 No Maladministration Clarion Housing Association Limited (202007842) Case 202007842 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for rehousing. 10 Jun 2022 No Maladministration East Midlands Housing Group Limited (202113592) Case 202113592 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The cleanliness …