Newham Council (202205617)
The complaint is about the landlord’s: Response to the resident’s concerns about the standard of services provided by the landlord in respect of repairs, caretaking and maintenance. Complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Swindon Borough Council (202213848)
The complaint is about the landlord’s handling of the resident’s allegations that its operative damaged her fence.
Nottingham City Homes Registered Provider Limited (202121216)
The complaint is regarding the landlord’s handling of the resident’s request for a rehousing priority.
Notting Hill Genesis (NHG) (202124961)
The resident has complained about the landlord’s handling of his application to staircase. A further complaint was made regarding the landlord’s customer service.
English Rural Housing Association Limited (202121006)
The complaint is about the landlord’s handling of: The applicant’s application to purchase a shared ownership property. The applicant’s complaint.
Salix Homes Limited (202214658)
The complaint is about the landlord’s decision not to allow the resident to continue living in the property upon succeeding the tenancy.
Magenta Living (202112953)
The complaint is about the landlord’s response to reports that the resident did not receive information relating to asbestos within the property at his sign up, and the level of compensation offered by the landlord.
Royal Borough of Kensington and Chelsea (202119574)
The complaint is about the landlord’s response to the resident’s security concerns for the building.
Sandwell Metropolitan Borough Council (202211526)
The complaint is regarding the landlord’s handling of the resident’s: Concerns about a change to its tenancy conditions, specifically related to age of tenants and visitor restrictions. Concerns about anti-social behaviour.
Orwell Housing Association Limited (202120347)
The complaint is about: The landlord’s decision to include the cost of decontaminating bins within the service charge; The landlord not providing individual bins to residents; and The landlord’s refusal to install CCTV.
Waltham Forest Council (202212014)
The complaint is about the landlord’s: response to the resident’s request to remove a tree outside her property; complaints handling.
Orbit Group Limited (202012257)
The complaint is about: The landlord’s response to the resident’s request for an increase in her disturbance payment and reimbursement of decorating costs. The condition of the property when it was let to the resident and outstanding repairs.
Bolton at Home Limited (202211538)
The complaint is about the landlord’s decision not to permit the resident to keep a pet dog in the property.
North Kesteven District Council (202118382)
The complaint is about: The landlord’s handling of the resident’s request for trees on council owned land to the side of the property to be pruned. The landlord’s handling of the resident’s request for trees on privately owned land to the rear of the property to be pruned.
Newham Council (202215505)
The complaint is about the landlord’s response to the resident’s reports about the standard of cleanliness within communal areas.
Leeds City Council (202213963)
The complaint is about the landlord’s response to the resident’s reports that staff are unavailable when he contacts them by phone.
Orbit Housing Association Limited (202210331)
The complaint is about the landlord’s response to the resident’s request for a replacement shed.
Wandle Housing Association Limited (202205088)
The complaint is about the landlord’s handling of the resident’s request to pave her back garden to prevent pests from burrowing.
Wythenshawe Community Housing Group Limited (202012877)
The complaint is about the landlord’s handling of: The level and standard of cleaning services at the resident’s property, including his requests for information about this. The increase in and reasonableness of the service charges. The resident’s complaint.
Platform Housing Group Limited (202216358)
This complaint is about the landlord’s request that the resident remove her belongings from the communal areas of her building.
Optivo (202103609)
This complaint is about the landlord’s response to the resident’s: concerns regarding the service charges applied to the account for water charges; report of anti-social behaviour (ASB).
Sanctuary Housing Association (202105061)
This complaint is about the landlord’s handling of: the priority awarded to the resident’s transfer application. the repairs to the resident’s property following the leak into the lounge; the related complaint.
Trafford Housing Trust Limited (202123374)
The landlord’s response to the resident’s concerns about the handling of the communal garden outside his home.
Cottsway Housing Association Limited (202205746)
The complaint is about the landlord’s handling of, and response to, the resident’s application for a mutual exchange.
Clarion Housing Association Limited (202109046)
The complaint is about: The landlord’s response to the resident’s concerns related to staff conduct. The landlord’s complaint handling.
The Guinness Partnership Limited (202204790)
The complaint is about the landlord’s handling of reports received about the resident’s behaviour towards concierge staff.
London Borough of Ealing (202014662)
The resident’s complaint is about the landlord's handling of his complaints of Anti Social Behaviour (“ASB”) by neighbours and the impact of the neighbours smoking.
Optivo (202114279)
REPORT COMPLAINT 202114279 Optivo 20 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out […]
Leeds City Council (202211100)
The complaint is about the landlord’s handling of the resident’s reports of repair issues with the back door.
Optivo (now Southern Housing) (202117753)
The resident has complained about the following: The landlord’s handling of works to resolve the ventilation, drainage, and access issues at the property. Damage to the resident’s belongings. The contractor’s behaviour.
West Kent Housing Association (202000668)
The complaint is about the landlord’s response to the resident’s reports of defects with his new build property.
Haringey London Borough Council (202127394)
The complaint is about the landlord’s handling of the resident’s application to succeed the tenancy of their late father.
Metropolitan Thames Valley Housing (MTV) (202117995)
The resident has complained about: The landlord’s response to queries regarding the level and administration of the service charges. The landlord’s handling of the formal complaints process.
Paragon Asra Housing Limited (202204396)
The complaint is about the landlord’s handling of the resident’s application for rehousing.
Wakefield And District Housing Limited (202118426)
This complaint is about the landlord’s handling of the resident’s request for a sink to be installed in the downstairs toilet and a toilet to be installed in the upstairs bathroom.
Network Homes Limited (202114258)
The complaint is about:
Notting Hill Genesis (NHG) (202114679)
The resident has complained about: the length of time scaffolding was in place at her property; the landlord’s communication with her regarding cyclical maintenance work; and the landlord’s handling of the complaint.
A2Dominion Housing Group Limited (202127225)
The complaint is about the landlord’s handling of the resident’s application for medical priority.
bpha Limited (202207132)
The complaint is about the landlord’s response to the resident’s request to install a wood burning stove within the property.
Trafford Housing Trust Limited (202113590)
The complaint is about the landlord’s: Handling of the resident’s reports of a leak from the property above. Response to the resident’s request for reimbursement of the insurance excess charge and for it to rectify the damage to her property.
One Manchester Limited (202128661)
The complaint is about: A rent arrears letter sent to the resident in December 2021. the landlord’s handling of the associated formal complaint.
Thurrock Council (202104511)
The complaint is about the landlord’s response to the resident’s reports about its communal service provision.
Thurrock Council (202202354)
The complaint is about the landlord’s handling of the resident’s reports of ongoing damp and mould in their property.
Incommunities Limited (202209486)
The complaint is about the landlord’s handling of: The resident’s reports regarding a rat infestation in her property and the associated repairs. The associated complaint and communications.
Orbit Housing Association Limited (202109170)
The complaint is about the landlord’s handling of the resident’s Right to Buy (RTB) application.
Rochdale Boroughwide Housing Limited (202121470)
This complaint is about the landlord’s: handling of a rodent infestation; complaint handling.
Sanctuary Housing Association (202115661)
The complaint is about the landlord’s response to the resident’s reports about: Flooring in the property. A tree in the garden of the property. The shower at the property.
Sheffield City Council (202108956)
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from neighbouring properties. The resident’s concerns about its housing officers.
Barnsley Metropolitan Borough Council (202126833)
The complaint is about the landlord’s decision to remove trees from a garden area outside the resident’s property.
Brighton and Hove City Council (202109037)
The complaint is about the landlord’s response to the resident’s reports in relation to: outstanding bathroom repairs Condition of the radiators Damp and mould External garden works
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)