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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,256 of 16,595 decisions

Decisions

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31 Aug 2022 No Maladministration NSAH (Alliance Homes) Limited (201811350) Case 201811350 · Managing Relations The resident’s complaint was about: The landlord’s response to the handling of the resident’s reports of: Repair issues, including her … 31 Aug 2022 No Maladministration Royal Borough of Kensington and Chelsea (202120109) Case 202120109 · Financial The complaint is about the landlord's response to the resident’s queries about rent arrears on her account. 31 Aug 2022 No Maladministration Sovereign Housing Association Limited (202014672) Case 202014672 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s compensation claim about leaks which resulted in a decant. 31 Aug 2022 No Maladministration Vivid Housing Limited (202104383) Case 202104383 · Estate Management The complaint concerns how the landlord allocated the parking bays for the resident’s property. 30 Aug 2022 No Maladministration Housing 21 (202107347) Case 202107347 · Estate Management The landlord’s handling of the resident’s concerns over other residents’ use of her housing scheme’s communal drying/garden area. 30 Aug 2022 No Maladministration The Riverside Group Limited (202109918) Case 202109918 · Old Property Condition migrated-2025 The complaint is about the landlords handling of the resident’s request for compensation for damaged flooring and increased energy bills. 26 Aug 2022 No Maladministration Bournville Village Trust (202125427) Case 202125427 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s rehousing application and its response to her concerns about its … 26 Aug 2022 No Maladministration Dartford Borough Council (202108863) Case 202108863 · Financial Complaint is about the landlord’s decision to recharge the resident for proposed works to a shed roof. 26 Aug 2022 No Maladministration Leeds City Council (202100672) Case 202100672 · Moving/Buying/Selling Home This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s concerns about the condition … 26 Aug 2022 No Maladministration Livv Housing Group (202002814) Case 202002814 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour. 26 Aug 2022 No Maladministration The Cambridge Housing Society Limited (202125794) Case 202125794 · Moving/Buying/Selling Home The complaint is about landlord's response to the resident’s request: to run a business from her property; for the landlord … 26 Aug 2022 No Maladministration Wandsworth Council (202112083) Case 202112083 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance by a neighbour. 25 Aug 2022 No Maladministration Haringey London Borough Council (202128345) Case 202128345 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bedroom window and balcony door due to leaks 25 Aug 2022 No Maladministration Housing 21 (202017589) Case 202017589 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Concerns about Covid-19 advice and safety. Concerns about … 24 Aug 2022 No Maladministration Sanctuary Housing Association (202122653) Case 202122653 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repairs relating to her shed. 24 Aug 2022 No Maladministration Town and Country Housing (202108830) Case 202108830 · Old Property Condition migrated-2025 This complaint is about how the landlord responded to the resident’s concerns about the roofing works to her building, including: … 22 Aug 2022 No Maladministration Thirteen Housing Group Limited (202126558) Case 202126558 · Moving/Buying/Selling Home This complaint is about the landlord’s response to the resident’s request to purchase her home under the Right to Buy … 22 Aug 2022 No Maladministration Wakefield And District Housing Limited (202123680) Case 202123680 · Occupancy Rights The complaint is about the landlord’s request for the resident to rehouse her pet cat. 21 Aug 2022 No Maladministration Derby Homes Limited (202125471) Case 202125471 · Old Property Condition migrated-2025 The resident complains about the level of redress offered by the landlord in relation to a fly infestation in his … 19 Aug 2022 No Maladministration East Midlands Housing Group Limited (202116488) Case 202116488 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to the external rendering of the resident’s property. 19 Aug 2022 No Maladministration Newlon Housing Trust (202123300) Case 202123300 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of pests in her home. 18 Aug 2022 No Maladministration Innisfree Housing Association Limited (202112421) Case 202112421 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from a neighbour. 18 Aug 2022 No Maladministration Tower Hamlets Homes (202200653) Case 202200653 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for her front door to be replaced and her … 17 Aug 2022 No Maladministration Jigsaw Homes Tameside (202106221) Case 202106221 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s: Handling of the resident’s anti-social behaviour (ASB) reports, and allegations made against him. Response … 17 Aug 2022 No Maladministration Midland Heart Limited (202108007) Case 202108007 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: reports of disrepair issues, including (but not limited to): a … 17 Aug 2022 No Maladministration Westminster City Council (202120284) Case 202120284 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the ceilings in the property. 16 Aug 2022 No Maladministration Your Housing Limited (202113237) Case 202113237 · Estate Management The complaint is about: The landlord’s decision to increase the service charges. The landlord’s response to the resident’s reports about … 15 Aug 2022 No Maladministration Bristol City Council (202127683) Case 202127683 · Financial The complaint is about the landlord’s response to the resident’s request for it to reimburse the cost of a private … 15 Aug 2022 No Maladministration Hammersmith and Fulham Council (202127081) Case 202127081 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of mould in her toilet bowl. 10 Aug 2022 No Maladministration Clarion Housing Association Limited (202117113) Case 202117113 · Financial The complaint is about the landlord’s handling of the resident’s: Request for a refund of the service charges and details … 10 Aug 2022 No Maladministration Shepherds Bush Housing Association Limited (202107472) Case 202107472 · Occupancy Rights The complaint is about the landlord’s: Decision not to add the resident’s two children as members of the household on … 10 Aug 2022 No Maladministration Vivid Housing Limited (202125975) Case 202125975 · Managing Relations The complaint is about the landlord's handling of: The resident's application to buy her home via the right to buy … 9 Aug 2022 No Maladministration Chesterfield Borough Council (202109856) Case 202109856 · ASB/Abuse/Nuisance The complaint was about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) including the request for a … 9 Aug 2022 No Maladministration Royal Borough of Kensington and Chelsea (202113652) Case 202113652 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of her reports of noise nuisance from neighbouring properties. 4 Aug 2022 No Maladministration Notting Hill Genesis (202005440) Case 202005440 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Repairs in the property. Communal maintenance. Communal parking. … 4 Aug 2022 No Maladministration Peabody Trust (202106252) Case 202106252 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbours’ property. 4 Aug 2022 No Maladministration Tamworth Borough Council (202119843) Case 202119843 · Old Property Condition migrated-2025 The complaint concerns: Historical reports made by the resident of subsidence in the property. Repair work done to the property … 1 Aug 2022 No Maladministration London & Quadrant Housing Trust (202122952) Case 202122952 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damage to the bedroom window; complaints handling. 1 Aug 2022 No Maladministration Sanctuary Housing Association (202100264) Case 202100264 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports concerning the condition of the kitchen at her property. … 1 Aug 2022 No Maladministration South Tyneside Council (202124095) Case 202124095 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request for priority … 29 Jul 2022 No Maladministration Barnsley Metropolitan Borough Council (202015889) Case 202015889 · Financial The complaint is about the landlord’s response to the resident’s reports of it being at fault in relation to a … 29 Jul 2022 No Maladministration NSAH (Alliance Homes) Limited (202118648) Case 202118648 · Managing Relations The landlord’s response to the resident’s report that its contractor caused scratches to his vehicle. 29 Jul 2022 No Maladministration One Housing Group Limited (202110606) Case 202110606 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property. 29 Jul 2022 No Maladministration The Riverside Group Limited (202000460) Case 202000460 · Financial The complaint is about: The landlord’s response to the resident’s: Request for repairs and works, including internal and communal repairs … 29 Jul 2022 No Maladministration West Kent Housing Association (202116558) Case 202116558 · ASB/Abuse/Nuisance The complaint is about the landlord’s decision not to install soundproofing in the resident’s property. 28 Jul 2022 No Maladministration Hornsey Housing Trust Limited (202014795) Case 202014795 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a replacement kitchen and bathroom. 25 Jul 2022 No Maladministration Jigsaw Homes Tameside (202108701) Case 202108701 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s air ventilation system. 25 Jul 2022 No Maladministration Thames Valley Housing Association Limited (202126898) Case 202126898 · ASB/Abuse/Nuisance The complaint refers to the landlord’s handling of: The resident’s reports of noise nuisance from a nursery beneath his property. … 22 Jul 2022 No Maladministration Sovereign Housing Association Limited (202103368) Case 202103368 · Old Property Condition migrated-2025 The resident complains about the landlord’s response to: 21 Jul 2022 No Maladministration Aspire Housing Limited (202119733) Case 202119733 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports concerning damp and mould in her property.