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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,256 of 16,595 decisions

Decisions

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7 Dec 2022 No Maladministration Midland Heart Limited (202128494) Case 202128494 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a pest infestation. The landlord’s response to the … 6 Dec 2022 No Maladministration Tower Hamlets Homes (202107083) Case 202107083 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord's management of gas safety issues arising from the boiler at the property. 29 Nov 2022 No Maladministration Notting Hill Genesis (202104974) Case 202104974 · Financial The complaint concerns the landlord’s: response to the resident’s complaint about the level of and an increase to their service … 29 Nov 2022 No Maladministration Sanctuary Affordable Housing Limited (202207477) Case 202207477 · Managing Relations The complaint concerns: The landlord’s decision to decline the resident’s request to install a shower. The associated formal complaint into … 28 Nov 2022 No Maladministration London Borough of Redbridge (202106556) Case 202106556 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance. The conduct of its staff. 28 Nov 2022 No Maladministration Tamworth Borough Council (202207084) Case 202207084 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request for its debris removal recharge to her after she … 25 Nov 2022 No Maladministration Paradigm Housing Group Limited (202013561) Case 202013561 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s anti-social behaviour reports. Anti-social reports made about the resident. 25 Nov 2022 No Maladministration Southern Housing Group Limited (202203771) Case 202203771 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from the flat above. 23 Nov 2022 No Maladministration Peabody Trust (202115463) Case 202115463 · Estate Management This complaint is about the landlord’s handling of the resident’s concerns regarding the: Maintenance and tests of the equipment to … 22 Nov 2022 No Maladministration Ipswich Borough Council (202118420) Case 202118420 · Moving/Buying/Selling Home The resident complains about the condition of the property upon assignment by mutual exchange. This resident has also complaint about … 21 Nov 2022 No Maladministration The Guinness Partnership Limited (202200407) Case 202200407 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about her blocked kitchen sink. 18 Nov 2022 No Maladministration Clarion Housing Association Limited (202015276) Case 202015276 · Managing Relations The resident’s complaint is about the landlord's handling of external redecoration works to the property. The landlord’s complaint handling has … 16 Nov 2022 No Maladministration Aster Group Limited (202205670) Case 202205670 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about signs in communal areas. the associated complaint. 15 Nov 2022 No Maladministration Kingston upon Hull City Council (202108897) Case 202108897 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s request that it test the bathroom walls for asbestos. 14 Nov 2022 No Maladministration Jigsaw Homes Tameside (202108371) Case 202108371 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to asbestos being identified at the resident’s property. 13 Nov 2022 No Maladministration Cotman Housing Association Limited (202016991) Case 202016991 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s application to be rehoused. 13 Nov 2022 No Maladministration One Manchester Limited (202205834) Case 202205834 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property. 11 Nov 2022 No Maladministration Clarion Housing Association Limited (202102182) Case 202102182 · Old Property Condition migrated-2025 The complaint is about the resident’s concerns that that the landlord has withheld consent for adaptations works to be carried … 9 Nov 2022 No Maladministration Clarion Housing Association Limited (202108787) Case 202108787 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for succession to the tenancy at the property. 8 Nov 2022 No Maladministration Longhurst Group Limited (202208049) Case 202208049 · Estate Management The complaint concerns how the landlord handled the replacement of a communal fence outside the resident’s property. 8 Nov 2022 No Maladministration Sedgemoor District Council (202206650) Case 202206650 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property. 7 Nov 2022 No Maladministration Nottingham City Homes Registered Provider Limited (202123935) Case 202123935 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the energy efficiency of the property and her … 7 Nov 2022 No Maladministration Waltham Forest Council (202201036) Case 202201036 · Estate Management The complaint is about: The landlord’s response to the resident’s report of not having an allocated parking space. The landlord’s … 4 Nov 2022 No Maladministration Newham Council (202123428) Case 202123428 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: overcrowding; damp and mould; the replacement of her … 4 Nov 2022 No Maladministration Notting Hill Genesis (202006766) Case 202006766 · Estate Management The resident’s complaint is about: The landlord’s response to the resident’s reports of: The resident’s intercom being intentionally switched off … 4 Nov 2022 No Maladministration Town and Country Housing (202204916) Case 202204916 · Health and Safety (inc. building safety) The complaint is about: The suitability of the support offered to the resident during the repair works to the lift. … 3 Nov 2022 No Maladministration Brentwood Borough Council (202013898) Case 202013898 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for: Adaptations to the property. Removal of garden debris. 2 Nov 2022 No Maladministration Broadland Housing Association Limited (202200995) Case 202200995 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of issues with her boiler and a mouse infestation; … 1 Nov 2022 No Maladministration YMCA St Paul’s Group (202125060) Case 202125060 · Financial The complaint is about the landlord’s: disposal of the resident's possessions and the subsequent level of compensation offered; complaints handling. 31 Oct 2022 No Maladministration Hyde Housing Association Limited (202106822) Case 202106822 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour. The … 31 Oct 2022 No Maladministration London Borough of Hackney (202114496) Case 202114496 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to succeed the tenancy of the property. 31 Oct 2022 No Maladministration Peabody Trust (201910758) Case 201910758 · Managing Relations The complaint is about the landlord’s response to the resident about the heating system and the removal of a solar … 31 Oct 2022 No Maladministration Peabody Trust (202114643) Case 202114643 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and noise nuisance from a neighbour. … 31 Oct 2022 No Maladministration The Guinness Partnership Limited (202124118) Case 202124118 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of pests in the property. 28 Oct 2022 No Maladministration Haringey London Borough Council (202116739) Case 202116739 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about: The major works at her property. Her decant … 28 Oct 2022 No Maladministration Rochdale Boroughwide Housing Limited (202205649) Case 202205649 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: a missed repairs appointment; the conduct of a … 27 Oct 2022 No Maladministration LiveWest Homes Limited (202106206) Case 202106206 · Managing Relations The complaint is about: The landlord’s handling of repairs needed at the property. The landlord’s handling of the resident’s request … 21 Oct 2022 No Maladministration South Derbyshire District Council (202012512) Case 202012512 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The landlord’s … 21 Oct 2022 No Maladministration The Guinness Partnership Limited (202113202) Case 202113202 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s property move. 20 Oct 2022 No Maladministration Victory Housing Trust (202205475) Case 202205475 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the allocation process for the property, particularly staff conduct, room dimensions, and … 18 Oct 2022 No Maladministration Believe Housing Limited (202124486) Case 202124486 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour by his neighbour. 18 Oct 2022 No Maladministration Nottingham City Homes Registered Provider Limited (202200629) Case 202200629 · Estate Management The complaint is about the landlord’s response to the resident’s reports of lift breakdowns. 17 Oct 2022 No Maladministration Midland Heart Limited (202127586) Case 202127586 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: reports regarding window repairs; request for compensation for increased heating … 14 Oct 2022 No Maladministration Incommunities Limited (202104446) Case 202104446 · Old Property Condition migrated-2025 The landlord’s response to the resident’s: Reports of the condition of the property on letting. Reports of repairs to the … 13 Oct 2022 No Maladministration Crawley Borough Council (202201938) Case 202201938 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns that a sensitive let was not enforced. The landlord’s … 11 Oct 2022 No Maladministration London & Quadrant Housing Trust (202200817) Case 202200817 · Financial The complaint is about the landlord’s handling of the resident’s water bill rebate. 11 Oct 2022 No Maladministration The Riverside Group Limited (202204973) Case 202204973 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s compensation request for replacement flooring, following water ingress through her … 10 Oct 2022 No Maladministration London & Quadrant Housing Trust (202200575) Case 202200575 · Financial The complaint is about: The landlord’s decision not to waive the resident’s rent arrears. The landlord’s handling of the resident’s … 10 Oct 2022 No Maladministration London & Quadrant Housing Trust (202206325) Case 202206325 · Estate Management REPORT COMPLAINT 202206325 London & Quadrant Housing Trust 10 October 2022 Our approach The Housing Ombudsman’s approach to investigating and … 10 Oct 2022 No Maladministration Newham Council (202114253) Case 202114253 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to have a pressure pump/electric shower installed at the …