Midland Heart Limited (202204167)
This complaint is about the way the landlord handled the resident’s reports of drug- and tobacco-related antisocial behaviour and harassment.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Onward Homes Limited (202124411)
The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property; The landlord’s response to the resident’s request for reasonable adjustments due to his medical conditions; The landlord’s handling of the resident’s rent arrears; and The landlord’s decision to rescind the property offer.
Southwark Council (202117882)
The complaint is about the landlord's response to the resident's reports about the CCTV his neighbour installed in the communal area.
Wandsworth Council (202209074)
The complaint is about: The landlord’s handling of repairs for water ingress at the resident's property. The landlord’s response to the resident’s concerns about the responsibility for the waste pipe that services the property. The landlord’s handling of the associated complaint.
Haringey London Borough Council (202110720)
The complaint is about: The landlord’s communication with the leaseholder about its insurance cover. The landlord’s response to the leaseholder’s request that he be reimbursed by the landlord for loss of rental income and the cost of re-installation of the property’s electrical supply.
The Guinness Partnership Limited (202108495)
The complaint is about the landlord: Failing to advise the resident that he was signing a tenancy agreement. Failing to inform the resident of anti-social behaviour at the property.
Bristol City Council (202100119)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.
Notting Hill Genesis (202213890)
The complaint is about: The landlord’s handling of a shared ownership purchase, including the advertisement of the property on the landlord’s resale website. The level of communication and information provided by the landlord on payments and costs if the property was sold on the open market.
Welwyn Hatfield Borough Council (202120726)
The complaint is about: The landlord’s response to allegations of anti-social behaviour (ASB) made about the resident by her neighbour. The landlord’s handling of reports of harassment and racial abuse made by the resident about her neighbour. The landlord’s alleged breach of the General Data Protection Regulations (GDPR) and the …
Southwark Council (202128252)
The complaint is about the landlord's decision to refuse the resident’s request for his daughter to be added to the tenancy agreement.
Housing 21 (202220722)
The complaint is about the landlord’s response to the resident’s concerns over the handling of a welfare incident.
London & Quadrant Housing Trust (L&Q) (202101343)
The complaint is about the landlord’s handling of reports of damp and mould and the residents subsequent request for compensation. The Ombudsman has also considered the landlord’s complaint handling.
Places for People Homes Limited (202119956)
The complaint is about the landlord’s handling of repairs concerning the kitchen, bathroom and front door.
Unity Housing Association Limited (202127712)
The complaint is about the landlord’s handling of the resident’s reports that the white goods in their property were faulty when he moved in.
Peabody Trust (202120260)
The complaint is about the landlord’s response to the resident about: damage to carpet at the property. its complaint handling.
Peabody Trust (202128179)
The complaint is about: The landlord's handling of the resident’s request to be transferred on medical grounds. The landlord’s complaint handling.
Stockport Homes Limited (202123560)
REPORT COMPLAINT 202123560 Stockport Homes Limited 19 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Aster Group Limited (202214789)
The complaint is about the landlord’s decision not to grant permission for the resident to keep his dog at the property.
GreenSquareAccord Limited (202124182)
The complaint is about the landlord’s communication about the leaseholder’s buildings insurance policy terms and the claim process. The leaseholder is also dissatisfied with the landlord’s handling of the complaint.
Origin Housing Limited (202211585)
The complaint is about the landlord’s handling of: The resident’s telephone calls which were disconnected. The associated complaint.
Jigsaw Homes Group Limited (202203265)
The complaint is about the landlord’s response to the resident’s request to reclassify her property from a three-bedroom to a two-bedroom property.
Wakefield And District Housing Limited (202122494)
The complaint is about: The landlord’s handling and response to the resident’s request to remove redundant piping, boxing in, and a false wall in the living room. The landlord’s handling of boxing in of a live gas pipe. The landlord’s complaint handling has also been investigated.
Incommunities Limited (202120438)
The complaint is about the landlord’s response to the resident’s request for permission to erect fencing, due to his concerns about antisocial behaviour.
North West Leicestershire District Council (202127422)
REPORT COMPLAINT 202127422 North West Leicestershire District Council 13 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]
Sovereign Housing Association Limited (202204966)
The complaint is about the landlord’s response when the resident asked the landlord to explain the difference in rent paid by the resident and a neighbour.
Berneslai Homes (202204792)
The complaint is about the landlord’s: Response to the resident’s requests to have trees cut back. Handling of proposed works to the guttering and downpipe at the block. Use of the Section 20 consultation procedure. The resident has also complained about the level of the service charge for works to …
Sanctuary Housing Association (202203195)
The complaint is about the landlord's response to the resident's request to cut back trees in the back garden of the resident’s property.
Peabody Trust (202122368)
The complaint is about the landlord’s payment of £100 compensation to the resident as ordered by the Housing Ombudsman Service.
Sanctuary Housing Association (202211416)
The complaint is about the landlord’s administration and communication in relation to the resident’s service charge query.
Clarion Housing Association Limited (202124288)
This complaint is about the landlord’s: Decision not to install a particular style of fence. Response to the resident’s concerns about the boundary line. Response to the resident’s concerns that he had been discriminated against.
High Peak Borough Council (202205626)
The complaint is about: The landlord’s decision to send a letter to the resident about his behaviour and handling of the associated complaint. The landlord’s introduction of a contact arrangement for the resident.
Northumberland Council (202211307)
The complaint is about the landlord’s response to the resident’s request for heating to be installed in the porch of his property.
Birmingham City Council (202127395)
The complaint is about the landlord’s response to the resident about damaged door handles and its obligation to repair or replace them.
Clarion Housing Association Limited (202219504)
The complaint is about the landlord’s handling of the resident’s request for a management move.
London & Quadrant Housing Trust (L&Q) (202204734)
The complaint is about: The landlord’s response to the resident’s concerns about the wait time for a direct let move. The landlord’s complaint handling.
Muir Group Housing Association Limited (202201833)
The complaint is about: The landlord’s response to a complaint about communal cleaning provision. The landlord not providing a breakdown of service charges.
New Forest District Council (202100893)
This complaint is about the landlord’s decision to extend the resident’s ‘unreasonable and persistent complainant’ status from March 2020.
Birmingham City Council (202210292)
The complaint is about the landlord’s response to the resident’s request for repairs to internal walls.
Habinteg Housing Association Limited (202124509)
The complaint is about: The landlord’s handling of the resident’s reports of blocked drains outside her property. The landlord’s complaints handling.
Manningham Housing Association Limited (202104146)
The complaint is about: The landlord’s response to the resident’s concerns about it referring her to a mental health agency. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Notting Hill Genesis (202124535)
The complaint concerns: The information provided by the landlord relating to the resident’s request to be rehoused. The delay in the payment of compensation.
Saxon Weald (202122081)
The complaint is about the landlord’s response to the resident’s reports about the parking scheme it introduced.
Southwark Council (202121132)
The complaint is about the landlord’s response to the resident’s concerns about bedbugs in the property.
The Guinness Partnership Limited (202203314)
The complaint is about the landlord’s handling of rent arrears accrued at a previous address.
Bromford Housing Association Limited (202114834)
The complaint is about: The landlord’s decision to remove the communal porch doors to the resident’s property. its associated complaint handling.
Clarion Housing Association Limited (202120262)
This complaint is about the landlord’s handling of: The resident’s reports concerning antisocial behaviour. The resident’s request for a management transfer. The Ombudsman has also considered the landlord’s complaint handling.
Magna Housing Limited (202203854)
The complaint is about the landlord’s handling of the resident’s concerns about an external management fee that forms part of the annual service charge costs.
Wakefield And District Housing Limited (202207642)
The complaint is about the landlord's handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour from August 2021 to May 2022.
Arawak Walton Housing Association Limited (202116152)
The complaint is about: The landlord’s maintenance of communal grounds; The landlord’s handling of reports of poor staff conduct toward the resident.
South Tyneside Council (202127386)
The complaint is about: The landlord’s response to the resident’s request to reinstate the driveway at the property. The landlord’s response to the resident’s report of a dispute about the boundary line between the resident’s property and a neighbour’s property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)