Abri Group Limited (202117957)
The complaint is about the landlord’s handling of the resident’s: Request for the landlord to carry out works to her garden. Reports of anti-social behaviour.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
First Choice Homes Oldham Limited (202210078)
The complaint concerns the landlord’s decision to decline the resident’s request for a parking space.
Haringey London Borough Council (202114994)
The resident’s complaint is about the landlord’s handling of: the resident’s concerns about its effective management of water tanks (including maintenance and whether an alternative supply should be provided); the resident’s queries about the service charges for the water tanks; communication and complaints handling related to the above two issues.
London Borough of Barnet (202104957)
The complaint is about the landlord’s handling of the resident’s reports of: Noise from the pipes in the property. Defects to the door entry system and the rear communal door. Cleaning issues in relation to the communal areas. Other defects to the communal areas of the block. The removal of …
Midland Heart Limited (202120766)
The complaint is about: The resident’s husband being added to the tenancy agreement. The landlord’s handling of the associated complaint.
Somerset Council (202205504)
The complaint is about the landlord’s response to the resident’s request for a replacement bathroom.
St Albans City and District Council (202115679)
The resident’s complaint is about the landlord’s handling of reported repairs including reports of damp, and issues with the front door. The Ombudsman has also considered the landlord’s complaint handling.
Citizen Housing (202204533)
The complaint is about the landlord’s handling of the resident’s: Report of damp and mould in the property. Request for alternative accommodation due to suitability concerns about the property.
Poole Housing Partnership Ltd (202120840)
The complaint concerns the landlord’s handling of major works and its provision of information regarding the service charge accounts.
Stonewater Limited (202206658)
The complaint is about: The landlord’s handling of an antisocial behaviour (ASB) allegation against the resident. The landlord’s complaint handling.
Hackney Council (202119792)
The complaint is about the landlord’s decision not to award a home loss payment.
Torus62 Limited (202202495)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Wandsworth Council (202201050)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Home Group Limited (202211370)
The complaint is about the landlord’s handling of the resident’s reports of disrepair to her kitchen, and her subsequent request for a kitchen replacement.
Paradigm Housing Group Limited (202211712)
The complaint is about the landlord’s response to the resident’s concerns about: the level of service charge for ground maintenance; the standards of ground maintenance.
Clarion Housing Association Limited (202119635)
The landlords handling of:
Hyde Housing Association Limited (202125853)
The complaint is about the landlord’s: response to the resident’s reports of defects at her property, and complaint handling.
Midland Heart Limited (202205442)
The complaint is about the landlord’s decision not to renew the resident’s garden fence.
Solihull Metropolitan Borough Council (202126746)
The complaint is about the landlord’s handling of reports from the resident of anti-social behaviour.
Flagship Housing Group Limited (202123819)
The complaint is about the landlord’s response to the residents reports of body lice being brought into the close by the Estates Officer.
Harlow District Council (202122147)
The complaint is about the landlord’s decision not to replace a hedge at the back of the resident’s property with a boundary fence.
London Borough of Hackney (202004917)
This complaint is about the landlord’s handling of: the resident’s request for compensation following the flooding of her property, and. related repairs to the resident’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Torus62 Limited (202207353)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s decision to issue the resident a tenancy warning.
Bolton at Home Limited (202119214)
The complaint is about the landlord’s response to concerns about the standard of workmanship following repairs to the bathroom.
Gateshead Metropolitan Borough Council (202203518)
The complaint concerns: The landlord’s decision not to compensate the resident for plastering work she carried out in the property. The associated formal complaint.
East Riding of Yorkshire Council (202205112)
The complaint is about the landlord’s: Decision to remove bollards installed by the resident and her husband at the end of her driveway. Communication with the resident and her husband in dealing with this matter.
Hackney Council (202119031)
The complaint is about the landlord’s handling of: Reports of leaks into the resident’s property. The associated complaint.
Sanctuary Housing Association (202219016)
This complaint is about: The condition of the property when it was let to the resident. The landlord’s response to concerns about a neighbouring resident having access to CCTV equipment. The landlord’s communication and complaint handling.
The Riverside Group Limited (202209085)
The complaint is about:
Bromsgrove District Housing Trust Limited (202205923)
The complaint is about the landlord’s response to the resident’s queries regarding: Her request for it to provide a double oven in the property. The landlord installing some kitchen units which did not match the existing units. The length of time taken for the landlord to paint the kitchen wall. …
Derwent Housing Association Limited (202202840)
The complaint is about the landlord’s decision not to escalate the resident’s complaint to stage two of its complaints process.
Wakefield And District Housing Limited (202127239)
The complaint relates to the landlord’s: Response to the resident’s enquiries and concerns about charges. Response to the resident’s concerns about staff conduct. Handling of the resident’s complaint.
Royal Borough of Kensington and Chelsea (202125655)
The complaint is about the landlord’s handling of the resident’s: housing application; concerns about discrimination and less favourable treatment in applying its voids policy; request for reasonable adjustments to the voids policy; and the associated complaint.
Wandle Housing Association Limited (202115070)
The complaint is about the landlord’s: Handling of the resident’s reports of discrimination. Communication about an issue with the energy meter. Handling of the complaint.
Leeds City Council (202215014)
The complaint is about the landlord’s response to the resident’s: Reports of a broken shower. Reports of damp and mould.
Birmingham City Council (202200705)
The complaint is about: the landlord's response to the resident’s request for it to remove the asbestos from his meter cupboard. the landlord’s response to the resident’s request for it to install an electric isolation switch in his property.
Guinness Housing Association Limited (202221498)
The complaint concerns: The landlord’s decision not to replace the bathroom and the kitchen in the resident’s property. The associated formal complaint into this matter.
Notting Hill Genesis (NHG) (202201499)
The complaint is about: The landlord’s handling of the resident’s reports of a faulty intercom system and concerns about the procedure for visitor’s access to his property The landlord's complaint handling
Settle Group (202212167)
The complaint is about the landlord’s handling of the resident’s request for the landlord to financially support the installation of a driveway.
North Tyneside Council (202215499)
The complaint is about the landlord’s handling of several outstanding repairs to the property, including leaks from the bathroom and kitchen.
Clarion Housing Association Limited (202127553)
The complaint concerns the landlord’s response to the resident about: The cleaning of the communal areas. The rent and service charges increase.
London Borough of Harrow (202112709)
The complaint is about: The resident’s allegation that the landlord breached General Data Protection Regulations (GDPR). The landlord’s response to the resident’s complaint about the conduct of its staff member.
One Vision Housing Limited (202112487)
The complaint is about the landlord’s handling of the resident’s: application for housing; concerns that he had been discriminated against during the housing application process.
Colchester Borough Council (202214451)
The complaint is about the landlord’s handling of: The resident’s reports about a neighbour’s cat entering her home and garden. The resident’s reports about a neighbour’s garden overgrowing onto her walkway.
Cottsway Housing Association Limited (202211638)
The complaint is about the landlord’s handling of, and response to, the resident’s application for a mutual exchange.
Hyde Housing Association Limited (202212252)
The complaint is about the landlord’s handling of the resident’s reports of fly-tipping.
Peabody Trust (202208403)
The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property.
A2Dominion Housing Options Limited (202004822)
The complaint is about the landlord's handling of: the resident’s request to be rehomed due to overcrowding and medical needs; and the landlord’s offers of accommodation in December 2021.
Flagship Housing Group Limited (202218779)
The complaint is about the landlord's handling of the resident's concerns about the neighbour’s use of the parking spaces outside their property.
Home Group Limited (202207913)
The complaint is about the landlord’s response to the resident’s request for it to replace her heating system. The Ombudsman has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)