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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,256 of 16,595 decisions

Decisions

Most recent first
15 Feb 2023 No Maladministration Swindon Borough Council (202213848) Case 202213848 · Managing Relations The complaint is about the landlord’s handling of the resident’s allegations that its operative damaged her fence. 14 Feb 2023 No Maladministration Nottingham City Homes Registered Provider Limited (202121216) Case 202121216 · Moving/Buying/Selling Home The complaint is regarding the landlord’s handling of the resident’s request for a rehousing priority. 14 Feb 2023 No Maladministration Notting Hill Genesis (NHG) (202124961) Case 202124961 · Managing Relations The resident has complained about the landlord’s handling of his application to staircase. A further complaint was made regarding the … 13 Feb 2023 No Maladministration English Rural Housing Association Limited (202121006) Case 202121006 · Managing Relations The complaint is about the landlord’s handling of: The applicant’s application to purchase a shared ownership property. The applicant’s complaint. 13 Feb 2023 No Maladministration Salix Homes Limited (202214658) Case 202214658 · Occupancy Rights The complaint is about the landlord’s decision not to allow the resident to continue living in the property upon succeeding … 9 Feb 2023 No Maladministration Magenta Living (202112953) Case 202112953 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to reports that the resident did not receive information relating to asbestos within … 9 Feb 2023 No Maladministration Royal Borough of Kensington and Chelsea (202119574) Case 202119574 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s security concerns for the building. 9 Feb 2023 No Maladministration Sandwell Metropolitan Borough Council (202211526) Case 202211526 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s handling of the resident’s: Concerns about a change to its tenancy conditions, specifically related … 8 Feb 2023 No Maladministration Orwell Housing Association Limited (202120347) Case 202120347 · Estate Management The complaint is about: The landlord’s decision to include the cost of decontaminating bins within the service charge; The landlord … 8 Feb 2023 No Maladministration Waltham Forest Council (202212014) Case 202212014 · Estate Management The complaint is about the landlord’s: response to the resident’s request to remove a tree outside her property; complaints handling. 6 Feb 2023 No Maladministration Orbit Group Limited (202012257) Case 202012257 · Financial The complaint is about: The landlord’s response to the resident’s request for an increase in her disturbance payment and reimbursement … 5 Feb 2023 No Maladministration Bolton at Home Limited (202211538) Case 202211538 · Occupancy Rights The complaint is about the landlord’s decision not to permit the resident to keep a pet dog in the property. 3 Feb 2023 No Maladministration North Kesteven District Council (202118382) Case 202118382 · Estate Management The complaint is about: The landlord’s handling of the resident’s request for trees on council owned land to the side … 2 Feb 2023 No Maladministration Newham Council (202215505) Case 202215505 · Estate Management The complaint is about the landlord’s response to the resident’s reports about the standard of cleanliness within communal areas. 1 Feb 2023 No Maladministration Leeds City Council (202213963) Case 202213963 · Managing Relations The complaint is about the landlord’s response to the resident’s reports that staff are unavailable when he contacts them by … 1 Feb 2023 No Maladministration Orbit Housing Association Limited (202210331) Case 202210331 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a replacement shed. 1 Feb 2023 No Maladministration Wandle Housing Association Limited (202205088) Case 202205088 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to pave her back garden to prevent pests from … 1 Feb 2023 No Maladministration Wythenshawe Community Housing Group Limited (202012877) Case 202012877 · Estate Management The complaint is about the landlord’s handling of: The level and standard of cleaning services at the resident’s property, including … 31 Jan 2023 No Maladministration Platform Housing Group Limited (202216358) Case 202216358 · Estate Management This complaint is about the landlord’s request that the resident remove her belongings from the communal areas of her building. 30 Jan 2023 No Maladministration Optivo (202103609) Case 202103609 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s: concerns regarding the service charges applied to the account for … 30 Jan 2023 No Maladministration Sanctuary Housing Association (202105061) Case 202105061 · Managing Relations This complaint is about the landlord’s handling of: the priority awarded to the resident’s transfer application. the repairs to the … 30 Jan 2023 No Maladministration Trafford Housing Trust Limited (202123374) Case 202123374 · Estate Management The landlord’s response to the resident’s concerns about the handling of the communal garden outside his home. 27 Jan 2023 No Maladministration Cottsway Housing Association Limited (202205746) Case 202205746 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of, and response to, the resident’s application for a mutual exchange. 23 Jan 2023 No Maladministration Clarion Housing Association Limited (202109046) Case 202109046 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns related to staff conduct. The landlord’s complaint handling. 23 Jan 2023 No Maladministration The Guinness Partnership Limited (202204790) Case 202204790 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports received about the resident’s behaviour towards concierge staff. 20 Jan 2023 No Maladministration London Borough of Ealing (202014662) Case 202014662 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord's handling of his complaints of Anti Social Behaviour (“ASB”) by neighbours and the … 20 Jan 2023 No Maladministration Optivo (202114279) Case 202114279 · Estate Management REPORT COMPLAINT 202114279 Optivo 20 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to … 19 Jan 2023 No Maladministration Leeds City Council (202211100) Case 202211100 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repair issues with the back door. 19 Jan 2023 No Maladministration Optivo (now Southern Housing) (202117753) Case 202117753 · Financial The resident has complained about the following: The landlord’s handling of works to resolve the ventilation, drainage, and access issues … 19 Jan 2023 No Maladministration West Kent Housing Association (202000668) Case 202000668 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of defects with his new build property. 18 Jan 2023 No Maladministration Haringey London Borough Council (202127394) Case 202127394 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s application to succeed the tenancy of their late father. 18 Jan 2023 No Maladministration Metropolitan Thames Valley Housing (MTV) (202117995) Case 202117995 · Financial The resident has complained about: The landlord’s response to queries regarding the level and administration of the service charges. The … 17 Jan 2023 No Maladministration Paragon Asra Housing Limited (202204396) Case 202204396 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s application for rehousing. 17 Jan 2023 No Maladministration Wakefield And District Housing Limited (202118426) Case 202118426 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s request for a sink to be installed in the downstairs … 13 Jan 2023 No Maladministration Network Homes Limited (202114258) Case 202114258 · Financial The complaint is about: 11 Jan 2023 No Maladministration Notting Hill Genesis (NHG) (202114679) Case 202114679 · Estate Management The resident has complained about: the length of time scaffolding was in place at her property; the landlord’s communication with … 3 Jan 2023 No Maladministration A2Dominion Housing Group Limited (202127225) Case 202127225 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s application for medical priority. 3 Jan 2023 No Maladministration bpha Limited (202207132) Case 202207132 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to install a wood burning stove within the property. 3 Jan 2023 No Maladministration Trafford Housing Trust Limited (202113590) Case 202113590 · Financial The complaint is about the landlord’s: Handling of the resident’s reports of a leak from the property above. Response to … 20 Dec 2022 No Maladministration One Manchester Limited (202128661) Case 202128661 · Financial The complaint is about: A rent arrears letter sent to the resident in December 2021. the landlord’s handling of the … 19 Dec 2022 No Maladministration Thurrock Council (202104511) Case 202104511 · Financial The complaint is about the landlord’s response to the resident’s reports about its communal service provision. 19 Dec 2022 No Maladministration Thurrock Council (202202354) Case 202202354 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of ongoing damp and mould in their property. 16 Dec 2022 No Maladministration Incommunities Limited (202209486) Case 202209486 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports regarding a rat infestation in her property and the … 15 Dec 2022 No Maladministration Orbit Housing Association Limited (202109170) Case 202109170 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Buy (RTB) application. 15 Dec 2022 No Maladministration Rochdale Boroughwide Housing Limited (202121470) Case 202121470 · Managing Relations This complaint is about the landlord’s: handling of a rodent infestation; complaint handling. 9 Dec 2022 No Maladministration Sanctuary Housing Association (202115661) Case 202115661 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: Flooring in the property. A tree in the … 9 Dec 2022 No Maladministration Sheffield City Council (202108956) Case 202108956 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from neighbouring properties. The resident’s concerns … 8 Dec 2022 No Maladministration Barnsley Metropolitan Borough Council (202126833) Case 202126833 · Estate Management The complaint is about the landlord’s decision to remove trees from a garden area outside the resident’s property. 8 Dec 2022 No Maladministration Brighton and Hove City Council (202109037) Case 202109037 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports in relation to: outstanding bathroom repairs Condition of the … 8 Dec 2022 No Maladministration The Extracare Charitable Trust (202205621) Case 202205621 · Financial The complaint is about the landlord's: Response to the resident’s concerns about the emergency lighting in her property. Response to …