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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,256 of 16,595 decisions

Decisions

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24 Mar 2023 No Maladministration London Borough of Brent (202203503) Case 202203503 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of vibration and humming in her home. 24 Mar 2023 No Maladministration London Borough of Hackney (202209118) Case 202209118 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of remedial works following a wet room leak. 23 Mar 2023 No Maladministration Catalyst Housing Limited (202208798) Case 202208798 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s: Request for the balcony at the property to be painted. … 23 Mar 2023 No Maladministration Connexus Homes Limited (202013620) Case 202013620 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of anti-social behaviour (ASB); handling of the resident’s request … 22 Mar 2023 No Maladministration Poole Housing Partnership Ltd (202122596) Case 202122596 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about anti-social behaviour (ASB). 21 Mar 2023 No Maladministration Trent & Dove Housing Limited (202122328) Case 202122328 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of reports of anti-social behaviour, and ; complaint handling. 20 Mar 2023 No Maladministration A2Dominion Housing Group Limited (202124746) Case 202124746 · Estate Management This complaint is about the landlord’s handling of items left in the communal areas. 17 Mar 2023 No Maladministration One Housing Group Limited (202118749) Case 202118749 · Estate Management This complaint is about the resident’s reports of the landlord’s handling of: The level of service charge. The standard of … 17 Mar 2023 No Maladministration One Vision Housing Limited (202214626) Case 202214626 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s toilet and its subsequent offer of compensation. 17 Mar 2023 No Maladministration Saffron Housing Trust Limited (202209828) Case 202209828 · Estate Management The complaint is about the landlord’s handling of the resident’s request to replace the wire fencing and his subsequent request … 17 Mar 2023 No Maladministration Wandsworth Council (202118127) Case 202118127 · ASB/Abuse/Nuisance The complaint concerns: How the landlord responded to the resident’s reports of antisocial behaviour (ASB). The information provided by the … 17 Mar 2023 No Maladministration Wolverhampton City Council (202208137) Case 202208137 · ASB/Abuse/Nuisance The complaint is about the landlord's: response to the resident’s concerns about the maintenance of her driveway and hardstanding. response … 16 Mar 2023 No Maladministration Peabody South East Limited (202119617) Case 202119617 · Managing Relations The complaint is about the landlord’s handling of: The valuation of the resident’s property. The associated complaint. 16 Mar 2023 No Maladministration Wakefield And District Housing Limited (202126183) Case 202126183 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of banging pipe noises and electrical issues within the … 14 Mar 2023 No Maladministration Orbit Housing Association Limited (202111421) Case 202111421 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and his request for a … 14 Mar 2023 No Maladministration Town and Country Housing (202124061) Case 202124061 · Financial The complaint is about the landlord’s response to the resident’s concerns about his rent account payments. 13 Mar 2023 No Maladministration Leicester City Council (202119277) Case 202119277 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange application. 13 Mar 2023 No Maladministration One Manchester Limited (202123151) Case 202123151 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of condensation, damp and mould and the resulting repairs … 10 Mar 2023 No Maladministration A2Dominion Housing Group Limited (202118562) Case 202118562 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to remove the steps at the front of the resident’s building. 7 Mar 2023 No Maladministration The Riverside Group Limited (202121870) Case 202121870 · Managing Relations The complaint is about the landlord’s handling of the consultation process with residents, prior to the 2021 partnership between the … 6 Mar 2023 No Maladministration Peabody Trust (202104086) Case 202104086 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s dissatisfaction with the time taken to address structural cracks to … 6 Mar 2023 No Maladministration The Guinness Partnership Limited (202127417) Case 202127417 · Financial The resident has complained about the landlord’s management of the gardening contract and its decision not to refund her service … 3 Mar 2023 No Maladministration Royal Borough of Kensington and Chelsea (202209304) Case 202209304 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of strong odours coming into her property from the property … 1 Mar 2023 No Maladministration Notting Hill Genesis (NHG) (202209777) Case 202209777 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of her bicycle being stolen from a communal bicycle … 28 Feb 2023 No Maladministration Ashford Borough Council (202106882) Case 202106882 · Managing Relations The resident’s complaint is about the landlord’s handling of the kitchen replacement. This includes the following concerns: Disrespect shown to … 28 Feb 2023 No Maladministration LiveWest Homes Limited (202014223) Case 202014223 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident concerning its handling of antisocial behaviour (‘ASB’) reports. 28 Feb 2023 No Maladministration London & Quadrant Housing Trust (202002926) Case 202002926 · ASB/Abuse/Nuisance The complaint is about The landlord’s handling of reports of anti-social behaviour from the resident and her neighbour. The landlord’s … 28 Feb 2023 No Maladministration Westminster City Council (202125028) Case 202125028 · Financial The complaint is about the: Level of the service charge for a repair to a railing. Landlord’s compliance with the … 27 Feb 2023 No Maladministration Bristol City Council (202211056) Case 202211056 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) perpetrated by her neighbour. 27 Feb 2023 No Maladministration Bromsgrove District Housing Trust Limited (202127870) Case 202127870 · Old Property Condition migrated-2025 The complaint is about the landlord’s: handling of reports of historic damp and mould issues in the resident’s bathroom; handling … 27 Feb 2023 No Maladministration Gateshead Metropolitan Borough Council (202212658) Case 202212658 · Old Property Condition migrated-2025 The complaint is about: The delays in the rewiring of the resident’s property The landlord’s decision to not renew the … 27 Feb 2023 No Maladministration Jigsaw Homes Group Limited (202110298) Case 202110298 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a transfer due to accessibility needs. 27 Feb 2023 No Maladministration Newham Council (202208929) Case 202208929 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of ongoing leaks in the resident’s home. 27 Feb 2023 No Maladministration Nottingham Community Housing Association Limited (202122912) Case 202122912 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of noise disturbance and anti-social behaviour (ASB). 27 Feb 2023 No Maladministration Peabody Trust (202210669) Case 202210669 · Health and Safety (inc. building safety) This complaint is about the landlord's response to the resident’s reports of a gas leak, and her concerns about its … 27 Feb 2023 No Maladministration Tendring District Council (202213548) Case 202213548 · Estate Management The complaint is about the landlord's handling of the resident's concerns related to a boundary dispute and parking issue. 24 Feb 2023 No Maladministration Bristol City Council (202003586) Case 202003586 · Estate Management The complaint concerns how the landlord handled the resident’s reports of a neighbour installing sheds against a garden wall. 24 Feb 2023 No Maladministration Newlon Housing Trust (202125837) Case 202125837 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of the resident's concerns about who is responsible for the cost of making … 24 Feb 2023 No Maladministration Northumberland Council (202208014) Case 202208014 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for external decoration works. 24 Feb 2023 No Maladministration Swan Housing Association Limited (202208879) Case 202208879 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s property transfer application. 24 Feb 2023 No Maladministration The Riverside Group Limited (202204392) Case 202204392 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by her neighbour. 22 Feb 2023 No Maladministration Home Group Limited (202112948) Case 202112948 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 22 Feb 2023 No Maladministration Victory Housing Trust (202201169) Case 202201169 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB), particularly noise nuisance from the … 21 Feb 2023 No Maladministration One Housing Group Limited (202015286) Case 202015286 · Financial The resident’s complaint is about the landlord's handling of repairs to the intercom system, its calculation and administration of the … 21 Feb 2023 No Maladministration Sanctuary Housing Association (202113020) Case 202113020 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord's handling of repairs to the kitchen taps of the property and her complaint … 20 Feb 2023 No Maladministration Prima Housing Group Limited (202208297) Case 202208297 · Managing Relations The resident has complained about: The landlord’s response to his concerns regarding the energy efficiency of his home. The landlord’s … 16 Feb 2023 No Maladministration City of York Council (202205506) Case 202205506 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident's reports about ongoing noise nuisance. The landlord’s decision to not … 16 Feb 2023 No Maladministration Steve Biko Housing Association Limited (202120451) Case 202120451 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance. 16 Feb 2023 No Maladministration The Riverside Group Limited (202209646) Case 202209646 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for her shower cubicle to be replaced. 15 Feb 2023 No Maladministration Newham Council (202205617) Case 202205617 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the standard of services provided by the landlord …