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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: No_Maladministration ×

Showing 2,256 of 16,595 decisions

Decisions

Most recent first
28 Apr 2023 No Maladministration Midland Heart Limited (202204167) Case 202204167 · ASB/Abuse/Nuisance This complaint is about the way the landlord handled the resident’s reports of drug- and tobacco-related antisocial behaviour and harassment. 28 Apr 2023 No Maladministration Southwark Council (202117882) Case 202117882 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's reports about the CCTV his neighbour installed in the communal … 28 Apr 2023 No Maladministration Wandsworth Council (202209074) Case 202209074 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs for water ingress at the resident's property. The landlord’s response to … 27 Apr 2023 No Maladministration Haringey London Borough Council (202110720) Case 202110720 · Financial The complaint is about: The landlord’s communication with the leaseholder about its insurance cover. The landlord’s response to the leaseholder’s … 27 Apr 2023 No Maladministration The Guinness Partnership Limited (202108495) Case 202108495 · ASB/Abuse/Nuisance The complaint is about the landlord: Failing to advise the resident that he was signing a tenancy agreement. Failing to … 26 Apr 2023 No Maladministration Bristol City Council (202100119) Case 202100119 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. 26 Apr 2023 No Maladministration Notting Hill Genesis (202213890) Case 202213890 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of a shared ownership purchase, including the advertisement of the property on the … 24 Apr 2023 No Maladministration Welwyn Hatfield Borough Council (202120726) Case 202120726 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to allegations of anti-social behaviour (ASB) made about the resident by her neighbour. … 22 Apr 2023 No Maladministration Southwark Council (202128252) Case 202128252 · Occupancy Rights The complaint is about the landlord's decision to refuse the resident’s request for his daughter to be added to the … 21 Apr 2023 No Maladministration Housing 21 (202220722) Case 202220722 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns over the handling of a welfare incident. 20 Apr 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202101343) Case 202101343 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould and the residents subsequent request for compensation. … 20 Apr 2023 No Maladministration Places for People Homes Limited (202119956) Case 202119956 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs concerning the kitchen, bathroom and front door. 20 Apr 2023 No Maladministration Unity Housing Association Limited (202127712) Case 202127712 · Financial The complaint is about the landlord’s handling of the resident’s reports that the white goods in their property were faulty … 19 Apr 2023 No Maladministration Peabody Trust (202120260) Case 202120260 · Managing Relations The complaint is about the landlord’s response to the resident about: damage to carpet at the property. its complaint handling. 19 Apr 2023 No Maladministration Peabody Trust (202128179) Case 202128179 · Managing Relations The complaint is about: The landlord's handling of the resident’s request to be transferred on medical grounds. The landlord’s complaint … 19 Apr 2023 No Maladministration Stockport Homes Limited (202123560) Case 202123560 · ASB/Abuse/Nuisance REPORT COMPLAINT 202123560 Stockport Homes Limited 19 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 18 Apr 2023 No Maladministration Aster Group Limited (202214789) Case 202214789 · Occupancy Rights The complaint is about the landlord’s decision not to grant permission for the resident to keep his dog at the … 17 Apr 2023 No Maladministration GreenSquareAccord Limited (202124182) Case 202124182 · Managing Relations The complaint is about the landlord’s communication about the leaseholder’s buildings insurance policy terms and the claim process. The leaseholder … 17 Apr 2023 No Maladministration Origin Housing Limited (202211585) Case 202211585 · Managing Relations The complaint is about the landlord’s handling of: The resident’s telephone calls which were disconnected. The associated complaint. 14 Apr 2023 No Maladministration Jigsaw Homes Group Limited (202203265) Case 202203265 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to reclassify her property from a three-bedroom to a … 14 Apr 2023 No Maladministration Wakefield And District Housing Limited (202122494) Case 202122494 · Managing Relations The complaint is about: The landlord’s handling and response to the resident’s request to remove redundant piping, boxing in, and … 13 Apr 2023 No Maladministration Incommunities Limited (202120438) Case 202120438 · Estate Management The complaint is about the landlord’s response to the resident’s request for permission to erect fencing, due to his concerns … 13 Apr 2023 No Maladministration North West Leicestershire District Council (202127422) Case 202127422 · Managing Relations REPORT COMPLAINT 202127422 North West Leicestershire District Council 13 April 2023 Our approach The Housing Ombudsman’s approach to investigating and … 13 Apr 2023 No Maladministration Sovereign Housing Association Limited (202204966) Case 202204966 · Financial The complaint is about the landlord’s response when the resident asked the landlord to explain the difference in rent paid … 11 Apr 2023 No Maladministration Berneslai Homes (202204792) Case 202204792 · Estate Management The complaint is about the landlord’s: Response to the resident’s requests to have trees cut back. Handling of proposed works … 11 Apr 2023 No Maladministration Sanctuary Housing Association (202203195) Case 202203195 · Estate Management The complaint is about the landlord's response to the resident's request to cut back trees in the back garden of … 6 Apr 2023 No Maladministration Peabody Trust (202122368) Case 202122368 · Financial The complaint is about the landlord’s payment of £100 compensation to the resident as ordered by the Housing Ombudsman Service. 6 Apr 2023 No Maladministration Sanctuary Housing Association (202211416) Case 202211416 · Financial The complaint is about the landlord’s administration and communication in relation to the resident’s service charge query. 4 Apr 2023 No Maladministration Clarion Housing Association Limited (202124288) Case 202124288 · Estate Management This complaint is about the landlord’s: Decision not to install a particular style of fence. Response to the resident’s concerns … 4 Apr 2023 No Maladministration High Peak Borough Council (202205626) Case 202205626 · ASB/Abuse/Nuisance The complaint is about: The landlord’s decision to send a letter to the resident about his behaviour and handling of … 3 Apr 2023 No Maladministration Northumberland Council (202211307) Case 202211307 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for heating to be installed in the porch of … 31 Mar 2023 No Maladministration Birmingham City Council (202127395) Case 202127395 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about damaged door handles and its obligation to repair or … 31 Mar 2023 No Maladministration Clarion Housing Association Limited (202219504) Case 202219504 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a management move. 31 Mar 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202204734) Case 202204734 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the wait time for a direct let move. … 31 Mar 2023 No Maladministration Muir Group Housing Association Limited (202201833) Case 202201833 · Estate Management The complaint is about: The landlord’s response to a complaint about communal cleaning provision. The landlord not providing a breakdown … 31 Mar 2023 No Maladministration New Forest District Council (202100893) Case 202100893 · Managing Relations This complaint is about the landlord’s decision to extend the resident’s ‘unreasonable and persistent complainant’ status from March 2020. 30 Mar 2023 No Maladministration Birmingham City Council (202210292) Case 202210292 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for repairs to internal walls. 30 Mar 2023 No Maladministration Habinteg Housing Association Limited (202124509) Case 202124509 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of blocked drains outside her property. The landlord’s complaints … 30 Mar 2023 No Maladministration Manningham Housing Association Limited (202104146) Case 202104146 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns about it referring her to a mental health agency. … 30 Mar 2023 No Maladministration Notting Hill Genesis (202124535) Case 202124535 · Managing Relations The complaint concerns: The information provided by the landlord relating to the resident’s request to be rehoused. The delay in … 30 Mar 2023 No Maladministration Saxon Weald (202122081) Case 202122081 · Estate Management The complaint is about the landlord’s response to the resident’s reports about the parking scheme it introduced. 30 Mar 2023 No Maladministration Southwark Council (202121132) Case 202121132 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about bedbugs in the property. 30 Mar 2023 No Maladministration The Guinness Partnership Limited (202203314) Case 202203314 · Financial The complaint is about the landlord’s handling of rent arrears accrued at a previous address. 29 Mar 2023 No Maladministration Bromford Housing Association Limited (202114834) Case 202114834 · Estate Management The complaint is about: The landlord’s decision to remove the communal porch doors to the resident’s property. its associated complaint … 29 Mar 2023 No Maladministration Clarion Housing Association Limited (202120262) Case 202120262 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports concerning antisocial behaviour. The resident’s request for a management … 28 Mar 2023 No Maladministration Magna Housing Limited (202203854) Case 202203854 · Financial The complaint is about the landlord’s handling of the resident’s concerns about an external management fee that forms part of … 28 Mar 2023 No Maladministration Wakefield And District Housing Limited (202207642) Case 202207642 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour from August … 27 Mar 2023 No Maladministration Arawak Walton Housing Association Limited (202116152) Case 202116152 · Estate Management The complaint is about: The landlord’s maintenance of communal grounds; The landlord’s handling of reports of poor staff conduct toward … 27 Mar 2023 No Maladministration South Tyneside Council (202127386) Case 202127386 · Estate Management The complaint is about: The landlord’s response to the resident’s request to reinstate the driveway at the property. The landlord’s … 24 Mar 2023 No Maladministration Leeds City Council (202211061) Case 202211061 · Old Property Condition migrated-2025 The complaint is about the landlord’s response in relation to the resident’s concerns about: a missed appointment; information regarding a …