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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,256 of 16,595 decisions

Decisions

Most recent first
30 May 2023 No Maladministration Abri Group Limited (202117957) Case 202117957 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for the landlord to carry out works to her … 30 May 2023 No Maladministration First Choice Homes Oldham Limited (202210078) Case 202210078 · Estate Management The complaint concerns the landlord’s decision to decline the resident’s request for a parking space. 30 May 2023 No Maladministration Haringey London Borough Council (202114994) Case 202114994 · Financial The resident’s complaint is about the landlord’s handling of: the resident’s concerns about its effective management of water tanks (including … 30 May 2023 No Maladministration London Borough of Barnet (202104957) Case 202104957 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Noise from the pipes in the property. Defects … 30 May 2023 No Maladministration Midland Heart Limited (202120766) Case 202120766 · Managing Relations The complaint is about: The resident’s husband being added to the tenancy agreement. The landlord’s handling of the associated complaint. 30 May 2023 No Maladministration Somerset Council (202205504) Case 202205504 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a replacement bathroom. 30 May 2023 No Maladministration St Albans City and District Council (202115679) Case 202115679 · Managing Relations The resident’s complaint is about the landlord’s handling of reported repairs including reports of damp, and issues with the front … 26 May 2023 No Maladministration Citizen Housing (202204533) Case 202204533 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Report of damp and mould in the property. Request for … 26 May 2023 No Maladministration Poole Housing Partnership Ltd (202120840) Case 202120840 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of major works and its provision of information regarding the service charge accounts. 26 May 2023 No Maladministration Stonewater Limited (202206658) Case 202206658 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of an antisocial behaviour (ASB) allegation against the resident. The landlord’s complaint handling. 25 May 2023 No Maladministration Hackney Council (202119792) Case 202119792 · Financial The complaint is about the landlord’s decision not to award a home loss payment. 25 May 2023 No Maladministration Torus62 Limited (202202495) Case 202202495 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 25 May 2023 No Maladministration Wandsworth Council (202201050) Case 202201050 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 24 May 2023 No Maladministration Home Group Limited (202211370) Case 202211370 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of disrepair to her kitchen, and her subsequent request … 24 May 2023 No Maladministration Paradigm Housing Group Limited (202211712) Case 202211712 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about: the level of service charge for ground maintenance; … 23 May 2023 No Maladministration Clarion Housing Association Limited (202119635) Case 202119635 · Estate Management The landlords handling of: 23 May 2023 No Maladministration Hyde Housing Association Limited (202125853) Case 202125853 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of defects at her property, and complaint handling. 23 May 2023 No Maladministration Midland Heart Limited (202205442) Case 202205442 · Estate Management The complaint is about the landlord’s decision not to renew the resident’s garden fence. 23 May 2023 No Maladministration Solihull Metropolitan Borough Council (202126746) Case 202126746 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports from the resident of anti-social behaviour. 22 May 2023 No Maladministration Flagship Housing Group Limited (202123819) Case 202123819 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents reports of body lice being brought into the close by … 22 May 2023 No Maladministration Harlow District Council (202122147) Case 202122147 · Estate Management The complaint is about the landlord’s decision not to replace a hedge at the back of the resident’s property with … 22 May 2023 No Maladministration London Borough of Hackney (202004917) Case 202004917 · Managing Relations This complaint is about the landlord’s handling of: the resident’s request for compensation following the flooding of her property, and. … 22 May 2023 No Maladministration Torus62 Limited (202207353) Case 202207353 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s decision to issue … 19 May 2023 No Maladministration Bolton at Home Limited (202119214) Case 202119214 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to concerns about the standard of workmanship following repairs to the bathroom. 19 May 2023 No Maladministration Gateshead Metropolitan Borough Council (202203518) Case 202203518 · Managing Relations The complaint concerns: The landlord’s decision not to compensate the resident for plastering work she carried out in the property. … 18 May 2023 No Maladministration East Riding of Yorkshire Council (202205112) Case 202205112 · Managing Relations The complaint is about the landlord’s: Decision to remove bollards installed by the resident and her husband at the end … 18 May 2023 No Maladministration Hackney Council (202119031) Case 202119031 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks into the resident’s property. The associated complaint. 18 May 2023 No Maladministration Sanctuary Housing Association (202219016) Case 202219016 · Estate Management This complaint is about: The condition of the property when it was let to the resident. The landlord’s response to … 17 May 2023 No Maladministration The Riverside Group Limited (202209085) Case 202209085 · ASB/Abuse/Nuisance The complaint is about: 16 May 2023 No Maladministration Bromsgrove District Housing Trust Limited (202205923) Case 202205923 · Financial The complaint is about the landlord’s response to the resident’s queries regarding: Her request for it to provide a double … 15 May 2023 No Maladministration Derwent Housing Association Limited (202202840) Case 202202840 · Managing Relations The complaint is about the landlord’s decision not to escalate the resident’s complaint to stage two of its complaints process. 15 May 2023 No Maladministration Wakefield And District Housing Limited (202127239) Case 202127239 · Financial The complaint relates to the landlord’s: Response to the resident’s enquiries and concerns about charges. Response to the resident’s concerns … 12 May 2023 No Maladministration Royal Borough of Kensington and Chelsea (202125655) Case 202125655 · Managing Relations The complaint is about the landlord’s handling of the resident’s: housing application; concerns about discrimination and less favourable treatment in … 12 May 2023 No Maladministration Wandle Housing Association Limited (202115070) Case 202115070 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of discrimination. Communication about an issue with the energy … 11 May 2023 No Maladministration Leeds City Council (202215014) Case 202215014 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: Reports of a broken shower. Reports of damp and mould. 10 May 2023 No Maladministration Birmingham City Council (202200705) Case 202200705 · Health and Safety (inc. building safety) The complaint is about: the landlord's response to the resident’s request for it to remove the asbestos from his meter … 10 May 2023 No Maladministration Guinness Housing Association Limited (202221498) Case 202221498 · Managing Relations The complaint concerns: The landlord’s decision not to replace the bathroom and the kitchen in the resident’s property. The associated … 9 May 2023 No Maladministration Notting Hill Genesis (NHG) (202201499) Case 202201499 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of a faulty intercom system and concerns about the … 8 May 2023 No Maladministration Settle Group (202212167) Case 202212167 · Estate Management The complaint is about the landlord’s handling of the resident’s request for the landlord to financially support the installation of … 4 May 2023 No Maladministration North Tyneside Council (202215499) Case 202215499 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of several outstanding repairs to the property, including leaks from the bathroom and … 3 May 2023 No Maladministration Clarion Housing Association Limited (202127553) Case 202127553 · Estate Management The complaint concerns the landlord’s response to the resident about: The cleaning of the communal areas. The rent and service … 3 May 2023 No Maladministration London Borough of Harrow (202112709) Case 202112709 · Information and data management The complaint is about: The resident’s allegation that the landlord breached General Data Protection Regulations (GDPR). The landlord’s response to … 3 May 2023 No Maladministration One Vision Housing Limited (202112487) Case 202112487 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: application for housing; concerns that he had been discriminated against … 2 May 2023 No Maladministration Colchester Borough Council (202214451) Case 202214451 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports about a neighbour’s cat entering her home and garden. … 30 Apr 2023 No Maladministration Cottsway Housing Association Limited (202211638) Case 202211638 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of, and response to, the resident’s application for a mutual exchange. 29 Apr 2023 No Maladministration Hyde Housing Association Limited (202212252) Case 202212252 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of fly-tipping. 29 Apr 2023 No Maladministration Peabody Trust (202208403) Case 202208403 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property. 28 Apr 2023 No Maladministration A2Dominion Housing Options Limited (202004822) Case 202004822 · Moving/Buying/Selling Home The complaint is about the landlord's handling of: the resident’s request to be rehomed due to overcrowding and medical needs; … 28 Apr 2023 No Maladministration Flagship Housing Group Limited (202218779) Case 202218779 · Estate Management The complaint is about the landlord's handling of the resident's concerns about the neighbour’s use of the parking spaces outside … 28 Apr 2023 No Maladministration Home Group Limited (202207913) Case 202207913 · Managing Relations The complaint is about the landlord’s response to the resident’s request for it to replace her heating system. The Ombudsman …