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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,256 of 16,595 decisions

Decisions

Most recent first
30 Jun 2023 No Maladministration Origin Housing Limited (202123164) Case 202123164 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of foul smells and fly infestations within the block. The landlord’s response to … 30 Jun 2023 No Maladministration Torus62 Limited (202115339) Case 202115339 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about being exposed to and the presence of asbestos … 29 Jun 2023 No Maladministration Basildon Borough Council (202115819) Case 202115819 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s request for the gas pipes to be relocated. 29 Jun 2023 No Maladministration Bolton at Home Limited (202207243) Case 202207243 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour and her request for a managed … 29 Jun 2023 No Maladministration Clarion Housing Association Limited (202128461) Case 202128461 · Estate Management The complaint is about how the landlord handled the resident’s concerns about a security gate installation. The Ombudsman has also … 29 Jun 2023 No Maladministration Southwark Council (202102035) Case 202102035 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour, and; response to reports regarding staff … 28 Jun 2023 No Maladministration Leeds City Council (202204673) Case 202204673 · Managing Relations The complaint is about the landlord’s: response to concerns about the standard of workmanship following repairs to kitchen and living … 28 Jun 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202200127) Case 202200127 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of her neighbours’ smoke entering her home; reports of … 28 Jun 2023 No Maladministration Saxon Weald (202207788) Case 202207788 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports about his neighbours. 27 Jun 2023 No Maladministration Accent Housing Limited (202203580) Case 202203580 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repairs, including the presence of mould and a … 27 Jun 2023 No Maladministration Newcastle City Council (202213013) Case 202213013 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: cleaning of communal areas at the resident’s property. … 26 Jun 2023 No Maladministration Beyond Housing Limited (202211920) Case 202211920 · Financial The complaint is about: the resident’s reports of being offered an unsuitable property, including the assessment carried out by the … 26 Jun 2023 No Maladministration East Devon District Council (202201008) Case 202201008 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of noise nuisance and anti-social behaviour. 26 Jun 2023 No Maladministration Lewes District Council (202222261) Case 202222261 · Financial The complaint concerns the information given by the landlord relating to the administration of the service charge. 26 Jun 2023 No Maladministration Royal Borough of Kensington and Chelsea (202009512) Case 202009512 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of refurbishment work at the resident’s property. 23 Jun 2023 No Maladministration Futures Housing Group Limited (202112973) Case 202112973 · Estate Management This complaint is about the landlord’s handling of: Repairs to the intercom system. Repairs to a kitchen tap. The resident’s … 23 Jun 2023 No Maladministration Guinness Housing Association Limited (202209680) Case 202209680 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to the resident’s reports of damp and mould within the property. Decision to … 23 Jun 2023 No Maladministration Notting Hill Genesis (NHG) (202216683) Case 202216683 · Estate Management The complaint is about the landlord’s handling of the resident’s request for cleaning and resurfacing of the front garden communal … 23 Jun 2023 No Maladministration Optivo (now Southern Housing) (202128305) Case 202128305 · Old Property Condition migrated-2025 The complaint is about: the landlord’s delays in replacing the resident’s window, and; the landlord’s response to the resident’s concerns … 22 Jun 2023 No Maladministration Sandwell Metropolitan Borough Council (202100012) Case 202100012 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding: the conifers her neighbour planted on the boundary … 21 Jun 2023 No Maladministration Colchester Borough Council (202127271) Case 202127271 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of damage to their garage including exposed asbestos. 21 Jun 2023 No Maladministration Notting Hill Genesis (NHG) (202213047) Case 202213047 · Estate Management The complaint is about the landlord’s: Response to the resident’s request for a repeat asbestos survey of the communal hallway. … 20 Jun 2023 No Maladministration Peabody Trust (202202191) Case 202202191 · Old Property Condition migrated-2025 The complaint is about the landlord's decision not to investigate the historic damp and mould experienced by the resident. 19 Jun 2023 No Maladministration GreenSquareAccord Limited (202221253) Case 202221253 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a rat infestation. 19 Jun 2023 No Maladministration South Tyneside Council (202210397) Case 202210397 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 16 Jun 2023 No Maladministration Leicester City Council (202108372) Case 202108372 · ASB/Abuse/Nuisance This is about the resident’s complaint of unprofessional behaviour from the landlord’s housing officer. 16 Jun 2023 No Maladministration Peabody Trust (202104206) Case 202104206 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of verbal abuse and antisocial behaviour (ASB) from a … 15 Jun 2023 No Maladministration Clarion Housing Association Limited (202201201) Case 202201201 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for compensation for damage to her decorations from various … 15 Jun 2023 No Maladministration Great Places Housing Association (202207174) Case 202207174 · Managing Relations The complaint is about: The landlord's handling of the resident's request for replacement fencing. The landlord's complaint handling. 15 Jun 2023 No Maladministration Guinness Housing Association Limited (202216793) Case 202216793 · Managing Relations The complaint is about the landlord’s response to the resident’s report of staff misconduct. 15 Jun 2023 No Maladministration Trent & Dove Housing Limited (202127701) Case 202127701 · Managing Relations The complaint is about the landlord’s handling of the resident’s: complaint concerning damp and mould and repairs needed in his … 14 Jun 2023 No Maladministration East Devon District Council (202220645) Case 202220645 · Old Property Condition migrated-2025 REPORT COMPLAINT 202220645 East Devon District Council 14 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 13 Jun 2023 No Maladministration Westminster City Council (202214558) Case 202214558 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to the resident’s request for compensation due to an issue with mice. 12 Jun 2023 No Maladministration Guinness Care and Support Limited (202124932) Case 202124932 · Managing Relations The complaint is about the landlord's response to a meeting being rearranged without providing notice to the resident. 12 Jun 2023 No Maladministration Incommunities Limited (202106979) Case 202106979 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of pests (bed bugs) in her property. 10 Jun 2023 No Maladministration Guinness Housing Association Limited (202222155) Case 202222155 · Estate Management The complaint is about the landlord’s response to the report that it caused damage to the resident’s front door, window … 8 Jun 2023 No Maladministration The Guinness Partnership Limited (202206386) Case 202206386 · Health and Safety (inc. building safety) The resident has complained about the following: The landlord’s management of asbestos in the property A. The landlord’s decision not … 7 Jun 2023 No Maladministration Hammersmith and Fulham Council (202204800) Case 202204800 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise transference and the request for soundproofing in … 7 Jun 2023 No Maladministration Newcastle City Council (202126319) Case 202126319 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s noise reports about a neighbour. 7 Jun 2023 No Maladministration Southern Housing Group Limited (202126214) Case 202126214 · ASB/Abuse/Nuisance The resident complains about the landlord’s handling of anti-social behaviour reports made about her, including its decision to issue her … 6 Jun 2023 No Maladministration Thirteen Housing Group Limited (202213991) Case 202213991 · Financial The complaint is about the landlord’s handling of the resident’s request: To repair a broken window in the outbuilding; and … 5 Jun 2023 No Maladministration Broxtowe Borough Council (202222398) Case 202222398 · Estate Management The complaint is about the landlord’s handling of: Maintenance to a hedge in the resident’s back garden. The associated complaint. 5 Jun 2023 No Maladministration Winchester City Council (202219185) Case 202219185 · Financial The complaint is about the landlord’s response to the resident’s concerns regarding a carpet it installed in her home. 31 May 2023 No Maladministration Beyond Housing Limited (202209518) Case 202209518 · Managing Relations The complaint is about the landlord’s: Decision not to renew the resident’s kitchen. Handling of the resident’s reports of poor … 31 May 2023 No Maladministration Cheshire Peaks & Plains Housing Trust (202216157) Case 202216157 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of dog fouling in the resident’s shared garden. 31 May 2023 No Maladministration Clarion Housing Association Limited (201909272) Case 201909272 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of pests in his property and the communal areas. 31 May 2023 No Maladministration Leeds City Council (202220418) Case 202220418 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and condensation in the property. 31 May 2023 No Maladministration Lincolnshire Housing Partnership Limited (202122377) Case 202122377 · ASB/Abuse/Nuisance This complaint is about: the landlord’s handling of the resident’s reports of animal cruelty by a neighbour; the landlord’s decision … 31 May 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202107935) Case 202107935 · Moving/Buying/Selling Home The complaint is about the time taken to complete the sale of the resident's property. 31 May 2023 No Maladministration Newark and Sherwood District Council (202205089) Case 202205089 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Adaptations following occupational therapist (OT) assessments; A rehousing request.