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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: No_Maladministration ×

Showing 704 of 16,595 decisions matching "property"

Decisions

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9 Sep 2025 No Maladministration Places for People Group Limited (202412680) Case 202412680 · Responsive repairs/activity This complaint is about how the landlord handled a leak into the resident’s property. 29 Aug 2025 No Maladministration Newark and Sherwood District Council (202346200) Case 202346200 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s request to have a driveway installed at his property. The … 29 Aug 2025 No Maladministration Sheffield City Council (202420198) Case 202420198 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision to recharge the resident for the cost of a lock change, to clean … 28 Aug 2025 No Maladministration One Vision Housing Limited (202334455) Case 202334455 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns with the property condition when moving in. The resident’s … 27 Aug 2025 No Maladministration A2Dominion Housing Group Limited (202446368) Case 202446368 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A pet application. Antisocial behaviour (‘ASB’) allegations against the resident and warnings … 20 Aug 2025 No Maladministration Kingston upon Hull City Council (202417270) Case 202417270 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of repairs throughout the resident’s property. Response to the resident’s reports about his … 18 Aug 2025 No Maladministration City of London Corporation (202431587) Case 202431587 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of leaks into the property, and the subsequent damage caused. The Ombudsman … 14 Aug 2025 No Maladministration Abri Group Limited (202420324) Case 202420324 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 13 Aug 2025 No Maladministration Epping Forest District Council (202444665) Case 202444665 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about the condition of the property, including concerns about … 31 Jul 2025 No Maladministration Bolton at Home Limited (202441409) Case 202441409 · Managing Relations The complaint is about the landlord’s response to the resident’s: request for it to extend the property. reports of discrimination. 31 Jul 2025 No Maladministration London & Quadrant Housing Trust (202426458) Case 202426458 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports about the lights in the property. 31 Jul 2025 No Maladministration Stevenage Borough Council (202325937) Case 202325937 · Planned Works The complaint is about the resident’s request to the landlord to fit more storage cupboards and cover exposed gas pipes … 30 Jul 2025 No Maladministration Jigsaw Homes Group Limited (202424905) Case 202424905 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: A leak following disrepair works at the property. … 30 Jul 2025 No Maladministration Notting Hill Genesis (202405095) Case 202405095 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of excessive noise from her heat interface unit (HIU). … 22 Jul 2025 No Maladministration Southern Housing (202333665) Case 202333665 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale of the property. 1 Jul 2025 No Maladministration Exeter City Council (202426280) Case 202426280 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of The resident’s reports of outstanding repairs at the property. The resident’s concerns … 30 Jun 2025 No Maladministration Together Housing Association Limited (202218487) Case 202218487 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about the condition of the windows. The resident’s reports … 27 Jun 2025 No Maladministration Metropolitan Thames Valley Housing (MTV) (202320804) Case 202320804 · Financial The resident’s complaint is about the landlord’s: Communication regarding rent arrears. Response to her reports about the condition of the … 27 Jun 2025 No Maladministration Walsall Housing Group Limited (202427673) Case 202427673 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of drainage and plumbing issues at the property. The … 26 Jun 2025 No Maladministration Tandridge District Council (202313622) Case 202313622 · Local Authority / ALMO or TMO The complaint is about the landlord not giving the resident prior notice before the placement of scaffolding around the property … 25 Jun 2025 No Maladministration One Housing Group Limited (202332542) Case 202332542 · Old Complaints Handling categories The complaint is about the landlord’s: Offer of compensation for its handling of the resident’s reports of repair issues throughout … 25 Jun 2025 No Maladministration Stevenage Borough Council (202428889) Case 202428889 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request to park within the property boundary and his request … 13 Jun 2025 No Maladministration Royal Borough Of Greenwich (202311393) Case 202311393 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of ceiling damage caused by a leak from the property above. 11 Jun 2025 No Maladministration Bristol City Council (202230738) Case 202230738 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of a gas leak in the property. 6 Jun 2025 No Maladministration Bromford Housing Group Limited (202338851) Case 202338851 · Managing Relations The resident’s complaint is about: The landlord’s handling of her request to stay permanently in her decant property. The landlord’s … 2 Jun 2025 No Maladministration Metropolitan Thames Valley Housing (MTV) (202416043) Case 202416043 · Managing Relations The complaint is about the landlord’s handling of: water leaks from above and subsequent damage to the resident’s property. damage … 30 May 2025 No Maladministration Salvation Army Housing Association (SAHA) (202427460) Case 202427460 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's reports of antisocial behaviour (‘ASB’), and his request to be … 29 May 2025 No Maladministration Nottingham City Council (202306942) Case 202306942 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s reports of subsidence in his property. The resident’s request that … 28 May 2025 No Maladministration London & Quadrant Housing Trust (202320940) Case 202320940 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about: Boiler repair works in the neighbouring property. The … 23 May 2025 No Maladministration Metropolitan Thames Valley Housing (MTV) (202426967) Case 202426967 · Managing Relations The complaint is about the landlord’s communication during the sales process for the property. The Ombudsman has also considered the … 22 May 2025 No Maladministration Clarion Housing Association Limited (202404306) Case 202404306 · Responsive repairs/activity The complaint is about the landlord’s decision not to replace all the subfloor tiling in the property. 22 May 2025 No Maladministration One Vision Housing Limited (202310840) Case 202310840 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of concerns with the heating system in the property. 15 May 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202319900) Case 202319900 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damaged flooring, damp, and mould in the … 12 May 2025 No Maladministration Hightown Housing Association Limited (202320493) Case 202320493 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request that it install a battery to the solar panels … 30 Apr 2025 No Maladministration Livv Housing Group (202410272) Case 202410272 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s report of damp in his property. 30 Apr 2025 No Maladministration Thanet District Council (202320019) Case 202320019 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s query about the size of his property in 2023. 29 Apr 2025 No Maladministration Vico Homes Limited (202317286) Case 202317286 · ASB/Abuse/Nuisance The complaint is about the landlord’s allocation of a property which the resident did not believe was safe, and its … 17 Apr 2025 No Maladministration Citizen Housing (202321963) Case 202321963 · Managing Relations The complaint is about the landlord's: Response to the resident’s reports of a leak causing damp and mould at the … 15 Apr 2025 No Maladministration City of Doncaster Council (202341833) Case 202341833 · Moving/Buying/Selling Home The complaint is about the landlord's response to the resident’s reports that the shower was not working when the property … 15 Apr 2025 No Maladministration South Cambridgeshire District Council (202347341) Case 202347341 · Estate Management The complaint is about the landlord’s handling of the resident’s queries concerning the accuracy of an Energy Performance Certificate (EPC) … 11 Apr 2025 No Maladministration London Borough of Barnet (202322862) Case 202322862 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). Excessive noise transference from the … 9 Apr 2025 No Maladministration Brighton and Hove City Council (202419152) Case 202419152 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of bedbugs in the property. 3 Apr 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202225736) Case 202225736 · Managing Relations This complaint is about the landlord’s handling of: The resident’s repair requests relating to the doors, heating system and toilets … 31 Mar 2025 No Maladministration Regenda Limited (202323400) Case 202323400 · Financial The complaint is about the landlord's response to the resident's request for a refund of costs incurred when moving out … 28 Mar 2025 No Maladministration Clarion Housing Association Limited (202413355) Case 202413355 · Old Complaints Handling categories The complaint is about the landlord's handling of: Damp and mould. The resident’s request for further loft insulation. Damaged tiles … 28 Mar 2025 No Maladministration Great Places Housing Association (202329756) Case 202329756 · Occupancy Rights The complaint is about: The managing agent’s handling of the resident’s initial enquiry about subletting the property. The resident’s report … 27 Mar 2025 No Maladministration Midland Heart Limited (202315369) Case 202315369 · Financial The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s rent account. The associated complaint. 26 Mar 2025 No Maladministration Accent Housing Limited (202340007) Case 202340007 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about dogs barking at a neighbouring property. 26 Mar 2025 No Maladministration South Cambridgeshire District Council (202323272) Case 202323272 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request to install an electrical vehicle (EV) charging point to … 26 Mar 2025 No Maladministration Tower Hamlets Community Housing (202206352) Case 202206352 · Old Property Condition categories The complaint is about the landlord’s handling of leaks in the property and the subsequent damage caused.