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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,256 of 16,595 decisions

Decisions

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11 Aug 2023 No Maladministration Thurrock Council (202218825) Case 202218825 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns regarding subsidence and the request for a full structural … 10 Aug 2023 No Maladministration Notting Hill Genesis (NHG) (202122911) Case 202122911 · Estate Management The complaint is about: The theft of the resident’s bicycle from a shared bicycle store in 2017. The landlord’s response … 8 Aug 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202212381) Case 202212381 · Managing Relations The complaint is about the landlord’s response to the resident’s request to remove a shower cubicle and install a bath … 8 Aug 2023 No Maladministration Tower Hamlets Homes (202216444) Case 202216444 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from the above property. 8 Aug 2023 No Maladministration Trafford Housing Trust Limited (202218381) Case 202218381 · Estate Management The complaint is about the landlord’s handling of its request that the resident remove items from the communal area of … 3 Aug 2023 No Maladministration MHS Homes Ltd (202203803) Case 202203803 · ASB/Abuse/Nuisance The resident complains about the landlord’s handling of reports of smoking within the block. 2 Aug 2023 No Maladministration Home Group Limited (202126025) Case 202126025 · Moving/Buying/Selling Home The complaint is about the representative’s concerns regarding the sales process of his late mother’s property. 2 Aug 2023 No Maladministration The Riverside Group Limited (202220692) Case 202220692 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision to not replace a window at the resident’s property following his reports of … 1 Aug 2023 No Maladministration Cottsway Housing Association Limited (202219718) Case 202219718 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of staff conduct. Communication about keeping dogs at the … 1 Aug 2023 No Maladministration Mid Devon District Council (202217986) Case 202217986 · Old Property Condition migrated-2025 The complaint concerns the landlord’s request for the resident to remove a wood burner they had installed in the property. 31 Jul 2023 No Maladministration Anchor Hanover Group (202110135) Case 202110135 · Financial The complaint is about the landlord’s response to the resident about a sinking fund service charge increase. 31 Jul 2023 No Maladministration Heylo Housing Registered Provider Limited (202214575) Case 202214575 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s complaint about her application for shared ownership. 31 Jul 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202118974) Case 202118974 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of the lack of heating and hot water. Various … 31 Jul 2023 No Maladministration Longhurst Group Limited (202103507) Case 202103507 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to buy a 25% share of a shared ownership … 31 Jul 2023 No Maladministration Platform Housing Group Limited (202213692) Case 202213692 · Managing Relations This complaint is about the landlord’s handling of the resident’s request for a management move. the resident’s previous management transfer. … 31 Jul 2023 No Maladministration Together Housing Association Limited (202224305) Case 202224305 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 28 Jul 2023 No Maladministration Birmingham City Council (202121637) Case 202121637 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s reports of repair issues to the floorboards and ceiling. 27 Jul 2023 No Maladministration Sovereign Network Homes (202208966) Case 202208966 · Estate Management The complaint is about the landlord’s handling of the resident’s request to be allocated a disabled parking space. 25 Jul 2023 No Maladministration Lambeth Council (202111576) Case 202111576 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a management transfer to a four-bedroom property. 24 Jul 2023 No Maladministration Notting Hill Genesis (NHG) (202109125) Case 202109125 · Managing Relations The complaint is about the landlord’s handling of the: Installation of the shower chair in the resident’s bathroom. Related complaint: 24 Jul 2023 No Maladministration Optivo (now Southern Housing) (202222168) Case 202222168 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s requests for an urgent management move. 24 Jul 2023 No Maladministration Southampton City Council (202215115) Case 202215115 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s: 24 Jul 2023 No Maladministration Vivid Housing Limited (202211143) Case 202211143 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of a gas safety inspection and gas repairs at the resident’s property. 20 Jul 2023 No Maladministration One Vision Housing Limited (202218097) Case 202218097 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a request to relocate light switches. 20 Jul 2023 No Maladministration Yorkshire Housing Limited (202207417) Case 202207417 · Financial This complaint is about the landlord’s handling of a rent payment at the start of the tenancy. 19 Jul 2023 No Maladministration Abri Group Limited (202117971) Case 202117971 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, hate crime and breach of covid-19 … 19 Jul 2023 No Maladministration Cossington Housing Co-operative Limited (202215613) Case 202215613 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s broken boiler and his subsequent request for compensation. 19 Jul 2023 No Maladministration The Guinness Partnership Limited (202203564) Case 202203564 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s associated complaint handling. 18 Jul 2023 No Maladministration South Liverpool Homes Limited (202207567) Case 202207567 · Managing Relations The complaint is about: the resident’s report of a lack of benefit from the landlord’s solar panels, and; the level … 17 Jul 2023 No Maladministration Clarion Housing Association Limited (202200988) Case 202200988 · Estate Management The complaint is about the landlord’s response to: The resident’s reports about communal lighting. The resident’s reports about the intercom … 17 Jul 2023 No Maladministration Lincolnshire Housing Partnership Limited (202125741) Case 202125741 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: - The resident’s reports of anti social behaviour. The resident’s request to … 14 Jul 2023 No Maladministration Harlow District Council (202207383) Case 202207383 · Financial The complaint is about the landlord’s handling of a service charge cost for communal redecorations completed within the resident’s block … 14 Jul 2023 No Maladministration One Vision Housing Limited (202207719) Case 202207719 · Estate Management The complaint is about the landlord’s handling of the resident’s request for a disabled parking bay. 14 Jul 2023 No Maladministration Peabody Trust (202100517) Case 202100517 · Old Property Condition migrated-2025 The complaint is about the landlord’s: handling of a leak into the resident’s property, and; response to the resident’s report … 14 Jul 2023 No Maladministration Women’s Pioneer Housing Limited (202109379) Case 202109379 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of disturbance from the fire alarm panel. The resident’s … 13 Jul 2023 No Maladministration Guinness Housing Association Limited (202204395) Case 202204395 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 12 Jul 2023 No Maladministration Home Group Limited (202128010) Case 202128010 · Financial The complaint is about the landlord’s handling of the resident’s: reports that it has charged for services it has not … 12 Jul 2023 No Maladministration Incommunities Limited (202207018) Case 202207018 · Financial The complaint is about the landlord’s: 11 Jul 2023 No Maladministration The Guinness Partnership Limited (202200794) Case 202200794 · ASB/Abuse/Nuisance The complaint is about: 10 Jul 2023 No Maladministration Lambeth Council (202126158) Case 202126158 · ASB/Abuse/Nuisance The complaint is about the landlord’s: request for the resident to install carpets in the property. handling of the resident's … 7 Jul 2023 No Maladministration Hyde Housing Association Limited (202203653) Case 202203653 · Estate Management The complaint is about: The landlord’s handling of concerns about the quality of the estate management services provided by the … 7 Jul 2023 No Maladministration Orbit Group Limited (202108657) Case 202108657 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the heating at the property. Response to the … 7 Jul 2023 No Maladministration Platform Housing Group Limited (202208814) Case 202208814 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the location of her parking space and a … 6 Jul 2023 No Maladministration Magenta Living (202215038) Case 202215038 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of reports of noise nuisance, and noise transference, from the flat above the … 4 Jul 2023 No Maladministration Guinness Housing Association Limited (202216068) Case 202216068 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for the installation of a shower. 4 Jul 2023 No Maladministration Incommunities Limited (202201911) Case 202201911 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a request for gas central heating to be installed at the property. 4 Jul 2023 No Maladministration Stonewater Limited (202206680) Case 202206680 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: noise transfer. insufficient sound proofing in the property. 30 Jun 2023 No Maladministration Acis Group Limited (202009656) Case 202009656 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of ASB from neighbouring properties, and; an email sent … 30 Jun 2023 No Maladministration Guinness Housing Association Limited (202217670) Case 202217670 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for underfloor insulation. 30 Jun 2023 No Maladministration Origin Housing Limited (202119837) Case 202119837 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of foul smells and fly infestations within the block. The landlord’s response to …