Jigsaw Homes Group Limited (202218543)
The complaint is around: The condition of the property when the resident moved in. The landlord’s handling of the resident’s complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
North West Leicestershire District Council (202224925)
The complaint is about the landlord’s response to the resident about the handling of works recommended by occupational therapists.
Peabody Trust (202304938)
The complaint is about the landlord’s: Response to the resident’s request to downsize to a smaller property. Complaint handling.
Southwark Council (202306737)
The complaint is about: The landlord’s handling of disrepair reported by the resident. The landlord’s handing of a request to move property following the collapse of the resident’s ceiling and subsequent repairs, and her banding on the housing allocations system. The Ombudsman has also investigated the landlord’s complaint handling.
Karbon Homes Limited inc Byker Community Trust (202222468)
This complaint is about the landlord’s response to the resident’s concerns about the removal of a stairlift to the communal stairs of her scheme and what might happen in the event that the main passenger lift failed.
Ashford Borough Council (202232468)
The complaint is about: The suitability of temporary accommodation offered by the landlord and its management of the resident’s homelessness application. The landlord’s handling of repairs at the property. The landlord’s management of the tenancy, including his reports of being at risk.
Housing Solutions (202210859)
The complaint is about the landlord's handling of the resident's reports of noise nuisance from a neighbour.
The Riverside Group Limited (202306137)
The complaint is about the landlord’s decision not to upgrade the resident’s bathroom ceiling following installation of a ground level shower and wet room.
Homes Plus Limited (202309279)
The complaint is about the landlord’s response to the resident’s concerns of its staff member’s conduct regarding allegations made against him.
LiveWest Homes Limited (202231126)
The complaint is about the landlord’s response to the resident’s request for a request for a bathroom upgrade.
Yorkshire Housing Limited (202208452)
The complaint is about the landlord's response to the resident’s concerns regarding the patio door.
Clarion Housing Association Limited (202203294)
The complaint is about the landlord’s handling of and response to: the resident’s reports of antisocial behaviour (ASB). the resident's installation of CCTV cameras. the resident’s management transfer application. The Ombudsman has also considered the landlord’s complaint handling.
Longhurst Group Limited (202227002)
The complaint is about: The landlord’s handling of a toilet leak and a request for a deep clean. The landlord’s handling of various repairs. The Ombudsman has also considered: The landlord’s record keeping. Complaint handling.
Brighter Places (202234271)
This complaint is about the level of compensation offered to the resident by the landlord during major repair works.
Bromsgrove District Housing Trust Limited (202215495)
The complaint is about: The landlord’s handling of the resident’s application for rehousing. The landlord’s handling of the resident’s reports of antisocial behaviour.
Haringey London Borough Council (202108819)
The complaint is about: The landlords response to the resident’s reports of repair to his property. The landlords response to the resident’s concerns of its use of the sinking fund.
London Borough of Hillingdon (202204024)
The complaint is about the landlord’s handling of: Repairs to the thermostat, radiators, and boiler. The resident’s associated complaint and compensation request.
Mid Devon District Council (202207247)
The complaint is about the landlord’s: Decision to recharge the resident for repairs upon termination of his tenancy. Response to the resident's concerns about the condition of the resident’s new property when he moved in.
Thirteen Housing Group Limited (202225861)
The complaint is about the landlord’s handling of reports about staff conduct.
Six Town Housing Limited (202225898)
The complaint is about the landlord’s response to the resident’s request for part of the communal garden to be separated for their sole use.
Sovereign Network Homes (202108328)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s reports of cracks in the wall. The resident’s reports of repairs required to the communal front door.
Tower Hamlets Community Housing (202224268)
The complaint is about the landlord’s handling of the resident’s concerns about fly tipping and waste management on the estate where he lived.
Walsall Housing Group Limited (202205983)
The complaint is about the landlord’s handling of: The resident’s reports of issues with the water supply. Remedial works following excavation of the resident’s yard.
West Kent Housing Association (202222048)
The complaint is about the landlord’s handling of the resident’s concerns regarding notice of cyclical works to her building, and related charges.
Torus62 Limited (202222258)
The complaint is about the landlord’s response to the resident’s request for installation of CCTV in relation to Anti-social behaviour (ASB).
Stockport Homes Limited (202304020)
The resident’s complaint is about the landlord’s: Advertisement of the property. Handling of adaptations to the property. Response to its staff failing to use their chosen pronouns/title.
Walsall Housing Group Limited (202216614)
REPORT COMPLAINT 202216614 Walsall Housing Group Limited 14 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Citizen Housing (202214667)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Request to move property.
Clarion Housing Association Limited (202122500)
The complaint is about the landlord’s: handling of reports of noise nuisance. complaint handling.
LiveWest Homes Limited (202231260)
The complaint is about the landlord’s handling of defects in a new build property and specifically: issues with the resident’s bathroom taps, bath, gas hob and radiators. issues with the resident’s gate, front door, and kitchen cupboards. the landlord’s communication with the resident including her request for compensation.
Together Housing Association Limited (202211953)
The complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB). Response to the resident’s complaint about staff conduct. Handling of the formal complaint.
Harrison Housing (202202677)
The complaint is about: The condition of the property when it was let to the resident. The landlord's handling of various subsequent repairs. The landlord’s handling of the resident’s complaint.
Midland Heart Limited (202223563)
The complaint is about: The landlord’s response following a leak affecting the resident’s property. The landlord’s response to the resident’s reports of damages to her personal belongings following the leak. The landlord’s response to the resident’s concerns about her belongings being moved from the hotel she was decanted to.
Royal Borough of Kensington and Chelsea (202211153)
The complaint is about the landlord’s handling of: The resident’s request to transfer the tenancy into her name. The resident’s request to book repairs. The resident’s reports of concerns of the conduct of a member of staff. The management of the rent account.
Metropolitan Thames Valley Housing (MTV) (202209895)
The complaint is about: The landlord’s handling of roof repairs. The landlord’s complaint handling.
Swan Housing Association Limited (202108977)
This complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). Reports of damage to the balcony floor.
Birmingham City Council (202229132)
The complaint is about the landlord’s response to the resident’s request for replacement windows.
Paradigm Housing Group Limited (202217725)
The complaint is about:
The Guinness Partnership Limited (202212729)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) and noise from her neighbours.
Irwell Valley Housing Association Limited (202217489)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s request to be rehoused under a management transfer.
Swindon Borough Council (202213870)
The complaint is about the landlord’s response to the resident’s reports of concerns about fire safety at the property.
Calico Homes Limited (202212335)
The complaint is about: The landlord’s handling of, and communication about resident’s reports of substandard works to his garden. The resident’s reports of discrimination.
Chelmer Housing Partnership Limited (202218904)
The complaint is about the landlord’s response to the resident’s: request for a fence in the communal area. reports of noise and anti-social behaviour (ASB) in the communal area. report of a leaking pipe.
Birmingham City Council (202212344)
The complaint is about the landlord’s response to the resident’s report of anti-social behaviour (ASB) in the form of noise from another property.
Gentoo Group Limited (202219465)
The complaint is about the landlord’s handling of: the resident’s succession requests following reports of antisocial behaviour (ASB) at their property. the resident's concerns about staff conduct, when discussing their mental health.
Clarion Housing Association Limited (202208080)
The complaint is about the landlord’s handling of the resident’s requests for it to: Maintain the grass in his front garden. Maintain or cut back the trees overhanging his property. Increase the visibility of its staff in the vicinity of his property.
Clarion Housing Association Limited (202224047)
The complaint is about the landlord’s response to replace an internal door. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202127293)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbour’s property. The Ombudsman has also considered the landlord’s complaint handling.
Walsall Housing Group Limited (202212693)
The complaint is about the landlord’s response to the resident’s: Report of a leak; Complaint. The resident has also complained about the outcome of her insurance claim.
Eastbourne Borough Council (202215189)
The complaint is about the landlord’s response to the resident’s concerns about the conduct of its contractor’s operatives.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)