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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,256 of 16,595 decisions

Decisions

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10 Oct 2023 No Maladministration Wealden District Council (202120942) Case 202120942 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's request for a fence so he can have a guide … 6 Oct 2023 No Maladministration Clarion Housing Association Limited (202215486) Case 202215486 · ASB/Abuse/Nuisance REPORT COMPLAINT 202215486 Clarion Housing Association Limited 6 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 6 Oct 2023 No Maladministration North Tyneside Council (202301137) Case 202301137 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of upgrade works to the resident’s kitchen. 4 Oct 2023 No Maladministration LiveWest Homes Limited (202121410) Case 202121410 · Moving/Buying/Selling Home The complaint concerns the landlord’s handling of the resident’s mutual exchange. 2 Oct 2023 No Maladministration Trent & Dove Housing Limited (202200745) Case 202200745 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of defects at the resident’s property. 29 Sep 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202222022) Case 202222022 · Information and data management The complaint is about the landlord’s response to: A previous agreement regarding contractors attending the resident’s property. External decorating to … 29 Sep 2023 No Maladministration Waverley Borough Council (202217773) Case 202217773 · Estate Management The complaint is about the landlord's decision to use part of a communal car park as a storage and welfare … 28 Sep 2023 No Maladministration Optivo (now Southern Housing) (202218356) Case 202218356 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 28 Sep 2023 No Maladministration Wythenshawe Community Housing Group (2) Limited (202117043) Case 202117043 · Financial The complaint is about the landlord’s handling of the resident’s rent account. 27 Sep 2023 No Maladministration North Tyneside Council (202122001) Case 202122001 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Allegations of assault by a member of staff. Reports of … 26 Sep 2023 No Maladministration Peabody Trust (202120741) Case 202120741 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns regarding the installation of fibre optic internet in the … 26 Sep 2023 No Maladministration Southern Housing Group Limited (202224867) Case 202224867 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB) and her requests to be rehoused. 25 Sep 2023 No Maladministration North Tyneside Council (202219748) Case 202219748 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: Sounds from his toilet. Multiple staff attending a … 25 Sep 2023 No Maladministration One Vision Housing Limited (202216643) Case 202216643 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise and vibration. 25 Sep 2023 No Maladministration Your Housing Limited (202205147) Case 202205147 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise nuisance. Reports of other types of antisocial-related … 22 Sep 2023 No Maladministration NSAH (Alliance Homes) Limited (202214183) Case 202214183 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for repairs and adaptations to the outhouse shed and … 22 Sep 2023 No Maladministration Thirteen Housing Group Limited (202216797) Case 202216797 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about staff conduct. 20 Sep 2023 No Maladministration Notting Hill Genesis (NHG) (202217131) Case 202217131 · Estate Management The complaint is about: The landlord’s response to the resident’s request for information about her service charges. The landlord’s response … 18 Sep 2023 No Maladministration Camden Council (202127652) Case 202127652 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Handling of reports of noise from the resident. Response to the resident’s complaint. 18 Sep 2023 No Maladministration The Riverside Group Limited (202214157) Case 202214157 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s kitchen following a leak. 15 Sep 2023 No Maladministration Bristol City Council (202217447) Case 202217447 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the request for a replacement kitchen. 14 Sep 2023 No Maladministration Tower Hamlets Council (202232573) Case 202232573 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property; associated complaint. 6 Sep 2023 No Maladministration Southern Housing Group Limited (202218710) Case 202218710 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to end his joint tenancy and be transferred to … 5 Sep 2023 No Maladministration Coastline Housing Limited (202225100) Case 202225100 · Managing Relations The complaint is about the landlord’s: handling of the applicant’s housing application; response to the applicant’s concerns about banding; and … 4 Sep 2023 No Maladministration Hammersmith and Fulham Council (202211844) Case 202211844 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s floor, and; Complaint handling. 4 Sep 2023 No Maladministration Royal Borough of Kensington and Chelsea (202217632) Case 202217632 · Occupancy Rights The complaint concerns the resident’s requests for the landlord to: Remove shelving from the property and replace it with a … 1 Sep 2023 No Maladministration Lambeth Council (202217219) Case 202217219 · Financial The complaint is about the landlord’s response to the resident’s request for compensation for damage to her carpets. 1 Sep 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202123362) Case 202123362 · Managing Relations The complaint is about the landlord’s requirement that the resident sell their caravan prior to exchange of contracts for the … 31 Aug 2023 No Maladministration Abri Group Limited (202120406) Case 202120406 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of racial harassment. The landlord’s response to the resident’s … 31 Aug 2023 No Maladministration Golding Homes Limited (202217726) Case 202217726 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The resident’s … 31 Aug 2023 No Maladministration Metropolitan Thames Valley Housing (MTV) (202213217) Case 202213217 · Estate Management This complaint is about the landlord’s handling of: The resident’s reports of issues with external grounds maintenance. The associated complaint. 31 Aug 2023 No Maladministration The Guinness Partnership Limited (202209839) Case 202209839 · Estate Management The complaint is regarding the landlord’s handling of the resident's request for remedial works to the garden. 31 Aug 2023 No Maladministration Torus62 Limited (202224281) Case 202224281 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of damage to her mobility scooter. The landlord’s provision … 30 Aug 2023 No Maladministration Birmingham City Council (202118753) Case 202118753 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti social behaviour (ASB). Allegations that it was … 30 Aug 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202124242) Case 202124242 · Financial This complaint is about the landlord’s: Response to the leaseholder’s concerns about its ground rent and lease extension practices; Complaint … 30 Aug 2023 No Maladministration The Abbeyfield Society (202127722) Case 202127722 · Abbeyfield The complaint is about the landlord’s response to: The resident’s concerns about the fire safety issues related to a stairlift … 29 Aug 2023 No Maladministration Lambeth Council (202112413) Case 202112413 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s succession to his late mother’s tenancy. 29 Aug 2023 No Maladministration Midland Heart Limited (202224636) Case 202224636 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of decoration works. 29 Aug 2023 No Maladministration Notting Hill Genesis (NHG) (202104963) Case 202104963 · Information and data management The resident’s complaint is about the landlord’s handling of: The resident’s Subject Access Request. His reports of pests and requests … 24 Aug 2023 No Maladministration Wandsworth Council (202218821) Case 202218821 · Managing Relations The complaint is about the landlord’s handling of: repairs to address water penetration from the roof; a compensation request for … 22 Aug 2023 No Maladministration Bromford Housing Association Limited (202216237) Case 202216237 · Managing Relations The complaint is about the landlord’s: response to the resident’s report of a leak; complaints handling. 22 Aug 2023 No Maladministration Sanctuary Housing Association (202214318) Case 202214318 · Financial The complaint is about: The landlord's handling of repairs to the resident’s solar panels. The landlord’s handling of the resident’s … 22 Aug 2023 No Maladministration Wythenshawe Community Housing Group Limited (202210636) Case 202210636 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s housing application. 21 Aug 2023 No Maladministration Karbon Homes Limited (202206544) Case 202206544 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise nuisance and antisocial behaviour (ASB) by his neighbour. The … 17 Aug 2023 No Maladministration Mount Green Housing Association Limited (202220870) Case 202220870 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and request for compensation. 16 Aug 2023 No Maladministration Thurrock Council (202128098) Case 202128098 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of structural issues at the property. The associated complaint. 15 Aug 2023 No Maladministration Midland Heart Limited (202216507) Case 202216507 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about his address. Handling of direct offers of accommodation … 14 Aug 2023 No Maladministration Barnsley Metropolitan Borough Council (202127147) Case 202127147 · Old Property Condition migrated-2025 This complaint is about the landlord’s decision not to renew the resident’s kitchen and bathroom. 14 Aug 2023 No Maladministration Broadland Housing Association Limited (202211606) Case 202211606 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident’s request to: Install solar panels at the property. Move to … 11 Aug 2023 No Maladministration Brighton and Hove City Council (202218635) Case 202218635 · Old Property Condition migrated-2025 REPORT COMPLAINT 202218635 Brighton and Hove City Council 11 August 2023 Our approach The Housing Ombudsman’s approach to investigating and …