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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,256 of 16,595 decisions

Decisions

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19 Jan 2024 No Maladministration Red Kite Community Housing Limited (202111113) Case 202111113 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB), and the counter allegations of … 17 Jan 2024 No Maladministration Bristol City Council (202117653) Case 202117653 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s property including: The removal of a wire fence … 16 Jan 2024 No Maladministration Leicester City Council (202215676) Case 202215676 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request for an investigation and review of the landlord’s letter … 11 Jan 2024 No Maladministration Sovereign Network Homes (202212307) Case 202212307 · ASB/Abuse/Nuisance The complaint is about the landlord’s response of the resident’s reports of: Mechanical ventilation issues. Various repairs. Staff conduct. Allegations … 9 Jan 2024 No Maladministration Hornsey Housing Trust Limited (202202399) Case 202202399 · Managing Relations REPORT COMPLAINT 202202399 Hornsey Housing Trust Limited 9 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 3 Jan 2024 No Maladministration Aster Group Limited (202210579) Case 202210579 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the boiler and thermostat. 22 Dec 2023 No Maladministration Bromford Housing Group Limited (202201378) Case 202201378 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident about: its handling of her ASB reports. its decision to … 22 Dec 2023 No Maladministration Platform Housing Group Limited (202203707) Case 202203707 · Financial The complaint is about the landlord’s handling of the resident’s: Request for reimbursement of her service charge. Concerns regarding gas … 21 Dec 2023 No Maladministration Incommunities Limited (202128086) Case 202128086 · Financial The complaint is about the landlord’s response to the resident’s concerns that: She has been overcharged rent. She has been … 21 Dec 2023 No Maladministration Joseph Rowntree Housing Trust (202216191) Case 202216191 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be … 20 Dec 2023 No Maladministration Peabody Trust (202208366) Case 202208366 · Financial The complaint is about the landlord’s response to the resident’s queries about his service charges. This Service has also investigated … 19 Dec 2023 No Maladministration Midland Heart Limited (202212784) Case 202212784 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s request for a transfer. 18 Dec 2023 No Maladministration Cheshire Peaks & Plains Housing Trust (202207011) Case 202207011 · Estate Management The resident’s complaint is about the landlord’s response to: The resident’s reports of issues with bin store maintenance. The resident’s … 8 Dec 2023 No Maladministration Metropolitan Thames Valley Housing (MTV) (202212445) Case 202212445 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of structural noise issues with the property. 8 Dec 2023 No Maladministration Nottingham City Council (202318633) Case 202318633 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request to be re-housed. concerns about staff conduct . reported … 8 Dec 2023 No Maladministration Nottingham City Homes Limited (202318636) Case 202318636 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request to be re-housed. Concerns about staff conduct . Reported … 7 Dec 2023 No Maladministration LiveWest Homes Limited (202216455) Case 202216455 · Occupancy Rights The complaint is about: the landlord’s handling of the decision to decommission the resident’s property; the landlord’s handling of the … 7 Dec 2023 No Maladministration Paragon Asra Housing Limited (202205293) Case 202205293 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s; Handling of the repair of a leak. Handling of the repair of the communal … 1 Dec 2023 No Maladministration High Peak Borough Council (202219918) Case 202219918 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to install a solid fuel heating system and a … 30 Nov 2023 No Maladministration Optivo (now Southern Housing) (202216115) Case 202216115 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Repairs to the kitchen flooring leading to a leak from within the … 30 Nov 2023 No Maladministration Rochdale Boroughwide Housing Limited (202233454) Case 202233454 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of excess cold in a single-storey side extension. The … 29 Nov 2023 No Maladministration Aster Group Limited (202210364) Case 202210364 · ASB/Abuse/Nuisance The complaint is about the landlords handling of the resident’s reports of antisocial behaviour (ASB). 29 Nov 2023 No Maladministration Blackpool Council (202122535) Case 202122535 · Financial This complaint is about the landlord’s: Decision to seek possession of the resident’s home. Handling of a Right to Buy … 29 Nov 2023 No Maladministration The Abbeyfield Society (202205203) Case 202205203 · Estate Management The complaint was about: The landlord's response to the resident’s concerns about the use of a stair lift in the … 27 Nov 2023 No Maladministration Optivo (now Southern Housing) (202125082) Case 202125082 · Health and Safety (inc. building safety) The complaint is about the landlord’s communication in relation to the resident’s fire safety concerns within the building. The Ombudsman … 24 Nov 2023 No Maladministration East Midlands Housing Group Limited (202207355) Case 202207355 · Estate Management The complaint is about the landlord’s response to the resident’s privacy concerns and his request that it increase the height … 24 Nov 2023 No Maladministration Trent & Dove Housing Limited (202201785) Case 202201785 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from his neighbour. 10 Nov 2023 No Maladministration Charnwood Borough Council (202215660) Case 202215660 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s decision to terminate his tenancy due to concerns about antisocial … 10 Nov 2023 No Maladministration Silva Homes Limited (202224990) Case 202224990 · Financial The complaint is about the landlord’s handling of the resident’s queries about service charges. 7 Nov 2023 No Maladministration Moat Homes Limited (202115124) Case 202115124 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident's reports of noise nuisance from his neighbour’s property. 7 Nov 2023 No Maladministration South Tyneside Council (202119436) Case 202119436 · Managing Relations This complaint is about: The landlord’s management of repairs within the property including cancelled repair requests, damp remedial works, and … 6 Nov 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202300292) Case 202300292 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the associated complaint. 6 Nov 2023 No Maladministration Tower Hamlets Council (202226420) Case 202226420 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of The resident’s reports of a foul smell in the property. The associated … 3 Nov 2023 No Maladministration Cottsway Housing Association Limited (202209115) Case 202209115 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of noise disturbance and antisocial behaviour (ASB). 31 Oct 2023 No Maladministration Midland Heart Limited (202219803) Case 202219803 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from neighbours. The landlord’s response … 31 Oct 2023 No Maladministration Ocean Housing Limited (202220564) Case 202220564 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about parking arrangements. 31 Oct 2023 No Maladministration Sanctuary Housing Association (202219328) Case 202219328 · Financial The complaint is about: The landlord’s handling of damp and mould. The landlord’s decision not to award compensation for damaged … 30 Oct 2023 No Maladministration Origin Housing Limited (202220930) Case 202220930 · ASB/Abuse/Nuisance REPORT COMPLAINT 202220930 Origin Housing Limited 30 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 30 Oct 2023 No Maladministration Saffron Housing Trust Limited (202220104) Case 202220104 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s concerns with the proposed heating system replacement. 27 Oct 2023 No Maladministration Clarion Housing Association Limited (202124142) Case 202124142 · Estate Management The complaint is about the information provided by the landlord in relation to parking at the resident’s property. 27 Oct 2023 No Maladministration First Choice Homes Oldham Limited (202213335) Case 202213335 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for it to replace his floor covering and underlay. 27 Oct 2023 No Maladministration One Housing Group Limited (202201852) Case 202201852 · Managing Relations This complaint is about: The landlord’s handling of damp and mould problems in parts of the resident’s home. The landlord’s … 26 Oct 2023 No Maladministration Vivid Housing Limited (202202539) Case 202202539 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s concerns about how the viewing for her property was arranged. … 23 Oct 2023 No Maladministration South Liverpool Homes Limited (202214749) Case 202214749 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns … 18 Oct 2023 No Maladministration Clarion Housing Association Limited (202204056) Case 202204056 · Old Property Condition migrated-2025 REPORT COMPLAINT 202204056 Clarion Housing Association Limited 18 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 13 Oct 2023 No Maladministration Clarion Housing Association Limited (202210164) Case 202210164 · Estate Management The complaint is about the landlord’s response to the request for an allocated disabled parking space. 13 Oct 2023 No Maladministration Flagship Housing Group Limited (202207340) Case 202207340 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for better communal lighting and the current communal door … 13 Oct 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202127006) Case 202127006 · Managing Relations The landlords: Decision not to further investigate the resident’s complaint from November 2018. The associated complaint. 10 Oct 2023 No Maladministration One Vision Housing Limited (202116972) Case 202116972 · Financial The complaint is about: Components of the resident’s service charge. The landlord’s conduct towards the resident in carrying out its … 10 Oct 2023 No Maladministration Teign Housing (202113413) Case 202113413 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour, and; the resident’s …