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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: No_Maladministration ×

Showing 2,256 of 16,595 decisions

Decisions

Most recent first
26 Mar 2024 No Maladministration Jigsaw Homes Group Limited (202218543) Case 202218543 · Managing Relations The complaint is around: The condition of the property when the resident moved in. The landlord’s handling of the resident’s … 22 Mar 2024 No Maladministration North West Leicestershire District Council (202224925) Case 202224925 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about the handling of works recommended by occupational therapists. 22 Mar 2024 No Maladministration Peabody Trust (202304938) Case 202304938 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to downsize to a smaller property. Complaint handling. 22 Mar 2024 No Maladministration Southwark Council (202306737) Case 202306737 · Managing Relations The complaint is about: The landlord’s handling of disrepair reported by the resident. The landlord’s handing of a request to … 21 Mar 2024 No Maladministration Karbon Homes Limited inc Byker Community Trust (202222468) Case 202222468 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s concerns about the removal of a stairlift to the communal … 18 Mar 2024 No Maladministration Ashford Borough Council (202232468) Case 202232468 · Moving/Buying/Selling Home The complaint is about: The suitability of temporary accommodation offered by the landlord and its management of the resident’s homelessness … 18 Mar 2024 No Maladministration Housing Solutions (202210859) Case 202210859 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident's reports of noise nuisance from a neighbour. 18 Mar 2024 No Maladministration The Riverside Group Limited (202306137) Case 202306137 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to upgrade the resident’s bathroom ceiling following installation of a ground level … 14 Mar 2024 No Maladministration Homes Plus Limited (202309279) Case 202309279 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns of its staff member’s conduct regarding allegations made against … 14 Mar 2024 No Maladministration LiveWest Homes Limited (202231126) Case 202231126 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a request for a bathroom upgrade. 14 Mar 2024 No Maladministration Yorkshire Housing Limited (202208452) Case 202208452 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s concerns regarding the patio door. 13 Mar 2024 No Maladministration Clarion Housing Association Limited (202203294) Case 202203294 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of and response to: the resident’s reports of antisocial behaviour (ASB). the resident's … 6 Mar 2024 No Maladministration Longhurst Group Limited (202227002) Case 202227002 · Managing Relations The complaint is about: The landlord’s handling of a toilet leak and a request for a deep clean. The landlord’s … 29 Feb 2024 No Maladministration Brighter Places (202234271) Case 202234271 · Old Property Condition migrated-2025 This complaint is about the level of compensation offered to the resident by the landlord during major repair works. 29 Feb 2024 No Maladministration Bromsgrove District Housing Trust Limited (202215495) Case 202215495 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s application for rehousing. The landlord’s handling of the resident’s reports … 29 Feb 2024 No Maladministration Haringey London Borough Council (202108819) Case 202108819 · Financial The complaint is about: The landlords response to the resident’s reports of repair to his property. The landlords response to … 28 Feb 2024 No Maladministration London Borough of Hillingdon (202204024) Case 202204024 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the thermostat, radiators, and boiler. The resident’s associated complaint and … 28 Feb 2024 No Maladministration Mid Devon District Council (202207247) Case 202207247 · Financial The complaint is about the landlord’s: Decision to recharge the resident for repairs upon termination of his tenancy. Response to … 28 Feb 2024 No Maladministration Thirteen Housing Group Limited (202225861) Case 202225861 · Managing Relations The complaint is about the landlord’s handling of reports about staff conduct. 27 Feb 2024 No Maladministration Six Town Housing Limited (202225898) Case 202225898 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for part of the communal garden to be separated … 26 Feb 2024 No Maladministration Sovereign Network Homes (202108328) Case 202108328 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s reports of cracks in … 23 Feb 2024 No Maladministration Tower Hamlets Community Housing (202224268) Case 202224268 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about fly tipping and waste management on the estate … 23 Feb 2024 No Maladministration Walsall Housing Group Limited (202205983) Case 202205983 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of issues with the water supply. Remedial works following … 22 Feb 2024 No Maladministration West Kent Housing Association (202222048) Case 202222048 · Financial The complaint is about the landlord’s handling of the resident’s concerns regarding notice of cyclical works to her building, and … 21 Feb 2024 No Maladministration Torus62 Limited (202222258) Case 202222258 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request for installation of CCTV in relation to Anti-social behaviour … 15 Feb 2024 No Maladministration Stockport Homes Limited (202304020) Case 202304020 · Managing Relations The resident’s complaint is about the landlord’s: Advertisement of the property. Handling of adaptations to the property. Response to its … 15 Feb 2024 No Maladministration Walsall Housing Group Limited (202216614) Case 202216614 · Moving/Buying/Selling Home REPORT COMPLAINT 202216614 Walsall Housing Group Limited 14 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 14 Feb 2024 No Maladministration Citizen Housing (202214667) Case 202214667 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Request to move property. 14 Feb 2024 No Maladministration Clarion Housing Association Limited (202122500) Case 202122500 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of reports of noise nuisance. complaint handling. 14 Feb 2024 No Maladministration LiveWest Homes Limited (202231260) Case 202231260 · Managing Relations The complaint is about the landlord’s handling of defects in a new build property and specifically: issues with the resident’s … 13 Feb 2024 No Maladministration Together Housing Association Limited (202211953) Case 202211953 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB). Response to the resident’s complaint about staff … 12 Feb 2024 No Maladministration Harrison Housing (202202677) Case 202202677 · Managing Relations The complaint is about: The condition of the property when it was let to the resident. The landlord's handling of … 12 Feb 2024 No Maladministration Midland Heart Limited (202223563) Case 202223563 · Financial The complaint is about: The landlord’s response following a leak affecting the resident’s property. The landlord’s response to the resident’s … 12 Feb 2024 No Maladministration Royal Borough of Kensington and Chelsea (202211153) Case 202211153 · Financial The complaint is about the landlord’s handling of: The resident’s request to transfer the tenancy into her name. The resident’s … 9 Feb 2024 No Maladministration Metropolitan Thames Valley Housing (MTV) (202209895) Case 202209895 · Managing Relations The complaint is about: The landlord’s handling of roof repairs. The landlord’s complaint handling. 9 Feb 2024 No Maladministration Swan Housing Association Limited (202108977) Case 202108977 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). Reports of damage to the balcony floor. 8 Feb 2024 No Maladministration Birmingham City Council (202229132) Case 202229132 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for replacement windows. 31 Jan 2024 No Maladministration Paradigm Housing Group Limited (202217725) Case 202217725 · ASB/Abuse/Nuisance The complaint is about: 31 Jan 2024 No Maladministration The Guinness Partnership Limited (202212729) Case 202212729 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) and noise from her neighbours. 30 Jan 2024 No Maladministration Irwell Valley Housing Association Limited (202217489) Case 202217489 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s request to be rehoused … 30 Jan 2024 No Maladministration Swindon Borough Council (202213870) Case 202213870 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of concerns about fire safety at the property. 25 Jan 2024 No Maladministration Calico Homes Limited (202212335) Case 202212335 · Managing Relations The complaint is about: The landlord’s handling of, and communication about resident’s reports of substandard works to his garden. The … 25 Jan 2024 No Maladministration Chelmer Housing Partnership Limited (202218904) Case 202218904 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: request for a fence in the communal area. reports of … 24 Jan 2024 No Maladministration Birmingham City Council (202212344) Case 202212344 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s report of anti-social behaviour (ASB) in the form of noise … 24 Jan 2024 No Maladministration Gentoo Group Limited (202219465) Case 202219465 · Managing Relations The complaint is about the landlord’s handling of: the resident’s succession requests following reports of antisocial behaviour (ASB) at their … 23 Jan 2024 No Maladministration Clarion Housing Association Limited (202208080) Case 202208080 · Estate Management The complaint is about the landlord’s handling of the resident’s requests for it to: Maintain the grass in his front … 23 Jan 2024 No Maladministration Clarion Housing Association Limited (202224047) Case 202224047 · Managing Relations The complaint is about the landlord’s response to replace an internal door. The Ombudsman has also considered the landlord’s complaint … 22 Jan 2024 No Maladministration Clarion Housing Association Limited (202127293) Case 202127293 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbour’s property. The Ombudsman … 22 Jan 2024 No Maladministration Walsall Housing Group Limited (202212693) Case 202212693 · Financial The complaint is about the landlord’s response to the resident’s: Report of a leak; Complaint. The resident has also complained … 19 Jan 2024 No Maladministration Eastbourne Borough Council (202215189) Case 202215189 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the conduct of its contractor’s operatives.