London & Quadrant Housing Trust (L&Q) (202227632)
The complaint is about the landlord providing incorrect information about the length of the lease of the resident’s property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (L&Q) (202301182)
The complaint is about the landlord’s response to the resident’s enquiries about the estimated service charges for the period 2023 to 2024. This Service has also considered the landlord’s handling of the complaint.
Torus62 Limited (202309093)
The complaint is about the landlord's handling of the resident's request to: Unblock drain and gutters. Maintain and clean the roof. Replace an outside light at the property. Install a back gate. Maintain an alleyway directly behind his property.
Leeds Jewish Housing Association Limited (202337294)
The complaint is about the landlord’s handling of the resident’s: Pursuance of monies due to him under a court order. Concerns about a standing order on the rent account.
Places for People Group Limited (202216023)
The complaint is about: The landlord’s response to reports of leaks, damp, and mould. The landlord’s response to reports of pests in the property.
Portsmouth City Council (202346800)
The complaint is about the landlord’s: handling of renovation works to the property. response to reports of damp and mould in the property.
Leeds City Council (202304762)
The complaint is about the landlord’s decision to charge the resident rent for a new tenancy during the period the property was uninhabitable although: Adaptations were not complete. It had no hot water or gas supply or gas safety certificate.
London & Quadrant Housing Trust (L&Q) (202221860)
The complaint is about the landlord’s: Handling of repairs to the loft area following a roof leak. Decision not to repair or replace the worn roofing felt.
London & Quadrant Housing Trust (L&Q) (202314930)
The complaint is about the landlord’s handling of reports of: damp and mould following the completion of repairs. an overflowing rain pipe. The Ombudsman has also looked at the landlord’s complaint handling.
Aster Group Limited (202304972)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated formal complaint.
Sanctuary Housing Association (202309564)
The complaint is about:
Stevenage Borough Council (202222963)
The complaint is about the landlord’s handling of: the disconnection of the gas supply to the property. a warrant to complete a planned electrical safety inspection and resulting damage to the property. repairs to the boiler and fencing at the property. a request for a disabled parking bay. reports of …
Midland Heart Limited (202310188)
REPORT COMPLAINT 202310188 Midland Heart Limited 14 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Gateshead Metropolitan Borough Council (202233311)
The complaint is about: The increase in service charges for the heating. The landlord’s response to the resident’s request to control the level of heating in her property and to be proportionately billed for specific usage.
Islington Council (202124725)
The resident’s complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. (ASB) The landlord’s handling of the resident’s request for a management transfer.
Jigsaw Homes Group Limited (202315640)
The complaint is about the landlord’s handling of the resident’s reports about an ongoing rat infestation.
Jigsaw Homes Group Limited (202336579)
The complaint is about the landlord’s handling of the resident’s reports about an ongoing rat infestation.
Orbit Group Limited (202227519)
The complaint is about the landlord’s response to the applicant’s concerns about its handling of its sales process. This Service has also considered the landlord’s handling of the complaint.
Raven Housing Trust Limited (202225542)
The complaint is about the landlord’s handling of the resident’s report of cracked ceilings in her property and the associated compensation awarded.
Southern Housing (202224276)
This complaint is about the landlord’s handling of the resident’s request for repairs to a communal fire door.
Brunelcare (202230790)
The complaint is about the landlord’s handling of its decision to remove wall mounted air fresheners from communal areas in the property, and its refusal to reinstate them.
Community Gateway Association Limited (202335999)
The complaint is about: The landlord’s handling of the resident’s request to move to a new property. The landlord handling of reports about staff conduct.
Great Places Housing Association (202211622)
The complaint is about the landlord’s handling of the resident’s reports of: An unsatisfactory kitchen. Poor drainage in the garden. The lack of a tap in the garden.
Home Group Limited (202222257)
The complaint is about the landlord’s: Handling of a leak from the resident’s radiator. Decision not to replace the resident’s carpet. Complaint handling.
Housing 21 (202228553)
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance.
London Borough of Lewisham (202231597)
The complaint is about the landlord’s response to the resident regarding: Her queries and concerns about major works, including refuse, parking and health and safety issues. The consultation before the major works started. A non-functioning kitchen. The temporary toilet facilities. A lack of heating and hot water. A refusal to …
Hyde Housing Association Limited (202315094)
The complaint is about the landlord’s handling of the resident’s concerns about the condition of the rear garden.
London & Quadrant Housing Trust (L&Q) (202311798)
The complaint is about the landlord’s decision to refuse permission to install a driveway.
Paragon Asra Housing Limited (202225705)
The complaint is about the landlord’s handling of the resident’s request to purchase her property using the Right To Buy scheme.
Stockport Homes Limited (202329004)
The complaint is about how the landlord handled the resident's reports of drug use and noise nuisance.
Rochdale Boroughwide Housing Limited (202307467)
The complaint is about the landlord’s response to reports of antisocial behaviour.
Arhag Housing Association Limited (202324893)
The complaint is about: The landlord’s handling of reports of toxic fumes in the property. The landlord’s handling of the resident’s request for a property transfer.
Watford Community Housing Trust (202307350)
The complaint is about the landlord’s response to the resident’s reports of: Communal drainage issues Damp and mould.
Mid Devon District Council (202313082)
The resident’s complaint is about the landlord’s decision in response to his request for a replacement of the front door, which the resident considered amounted to discrimination.
West Kent Housing Association (202307799)
The complaint is about the landlord’s handling of the resident’s: Request to be contacted by phone. Anti-social behaviour (ASB) case. Request to install a partition wall. Associated complaint.
Acis Group Limited (202229209)
The complaint is about the landlord’s response to the resident’s reports about anti social behaviour (ASB) from neighbours.
The Havebury Housing Partnership (202121218)
The complaint is about the landlord’s: response to the resident’s: reports about repair issues in her property, including damp and mould; concerns about harassment; complaints handling.
Royal Borough Of Greenwich (202219702)
The complaint is about the landlord’s: response to the resident’s request for external wall insulation (EWI). complaint handling.
ForHousing Limited (202344987)
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Decision to remove a padlock on a communal gate.
London Borough of Islington (202343021)
The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports.
Flagship Housing Group Limited (202310430)
The complaint is about the landlord’s response to the resident’s reports of toxic fumes in the property.
Mosscare St. Vincent’s Housing Group Limited (202306383)
The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the resident’s reports of inconsiderate parking. the associated complaint.
Red Kite Community Housing Limited (202302754)
This complaint is about the landlord’s handling of the resident’s reports of pests in the loft of the property.
Islington Council (202331972)
The complaint is about: The landlord’s handling of the resident’s request to be rehoused. The landlord’s handling of repairs (including water leaks, issues with electrics, and pests). The landlord’s handling of reports of damp and mould.
Kirklees Council (202327383)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) including harassment from his neighbour and the housing officer’s conduct. The landlord’s handling of the resident’s complaint.
Shepherds Bush Housing Association Limited (202212275)
The complaint is about the landlord’s handling of repairs. The Ombudsman has also investigated the landlord’s complaint handling.
Southern Housing (202226713)
The complaint concerns: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours. The landlord’s handling of damp and mould at her previous property.
The Riverside Group Limited (202300145)
The complaint is about the landlord’s consultation with the resident relating to: A change in service delivery partner. Cyclical external painting works.
Town and Country Housing (202345213)
The complaint is about the landlord’s handling of the resident’s shared ownership property sale during a period that she reported domestic abuse.
Beyond Housing Limited (202323915)
The complaint is about the landlord’s handling of the resident’s request for a housing transfer.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)