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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: No_Maladministration ×

Showing 2,256 of 16,595 decisions

Decisions

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18 Jun 2024 No Maladministration Clarion Housing Association Limited (202302245) Case 202302245 · Estate Management The landlord’s handling of the resident’s reports regarding: the garden drainage; replacement of the garden fence; damp and mould in … 18 Jun 2024 No Maladministration Gateway Housing Association Limited (202217623) Case 202217623 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s request for adaptations to their property. 17 Jun 2024 No Maladministration Royal Borough Of Greenwich (202229573) Case 202229573 · Managing Relations The complaint is about the landlord’s handling of the resident’s report about the conduct of its staff member. This Service … 6 Jun 2024 No Maladministration Castles & Coasts Housing Association Limited (202225464) Case 202225464 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about winter gritting. The related complaint handling. 5 Jun 2024 No Maladministration Wolverhampton City Council (202217164) Case 202217164 · Financial The complaint is about the landlord’s response to the resident’s reports of items being disposed of during a deep clean. 31 May 2024 No Maladministration One Housing Group Limited (202304913) Case 202304913 · Financial REPORT COMPLAINT 202304913 One Housing Group Limited 31 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 May 2024 No Maladministration Orbit Housing Association Limited (202309282) Case 202309282 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB) from her neighbour. This report has … 30 May 2024 No Maladministration Clarion Housing Association Limited (202212524) Case 202212524 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (‘ASB’). The Ombudsman has also considered … 30 May 2024 No Maladministration Gloucester City Homes Limited (202311899) Case 202311899 · Estate Management The complaint is about the landlord's handling of the implementation of a pre-payment meter for heat and hot water in … 30 May 2024 No Maladministration Leeds City Council (202313924) Case 202313924 · Managing Relations The complaint is about the landlord’s handling of: A blocked drain which resulted in sewage overspill in the garden at … 29 May 2024 No Maladministration Chelmer Housing Partnership Limited (202308683) Case 202308683 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) by her neighbour and her … 29 May 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202229276) Case 202229276 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: Reports of an inadequate hot water system. Request for a … 24 May 2024 No Maladministration Ongo Homes Limited (202229742) Case 202229742 · Financial The complaint is about the landlord’s handling of: The length of time it took the landlord to carry out boiler … 21 May 2024 No Maladministration Milton Keynes City Council (202230208) Case 202230208 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about responsibility for repairs. 17 May 2024 No Maladministration Metropolitan Thames Valley Housing (MTV) (202233550) Case 202233550 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for the living room and bedroom ceiling to be … 15 May 2024 No Maladministration Paragon Asra Housing Limited (202214972) Case 202214972 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request for: Various repairs at the property. Maintenance of the … 10 May 2024 No Maladministration Metropolitan Thames Valley Housing (MTV) (202301139) Case 202301139 · Financial The complaint is about: Assistance provided by the landlord during a decant and transfer process. The landlord’s response to the … 8 May 2024 No Maladministration Torus62 Limited (202310199) Case 202310199 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports about the condition of the kitchen. 7 May 2024 No Maladministration Regenda Limited (202219696) Case 202219696 · Financial The complaint is about the landlord’s handling of the resident’s: Reports that its contractors had disconnected the gas fire. Request … 7 May 2024 No Maladministration Sovereign Network Homes (202313628) Case 202313628 · Old Property Condition migrated-2025 The complaint is about the resident’s reports concerning: The landlord’s handling of repairs to the boiler. The pressure from the … 1 May 2024 No Maladministration ForHousing Limited (202301617) Case 202301617 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman is also considering … 1 May 2024 No Maladministration One Manchester Limited (202211510) Case 202211510 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour. The landlord’s handling of the request for rehousing. … 30 Apr 2024 No Maladministration One Vision Housing Limited (202231439) Case 202231439 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about leaks at the property. 30 Apr 2024 No Maladministration Walsall Housing Group Limited (202224302) Case 202224302 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). 29 Apr 2024 No Maladministration Platform Housing Group Limited (202310458) Case 202310458 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about the communal heating charges. Associated formal complaint. 29 Apr 2024 No Maladministration South Liverpool Homes Limited (202300263) Case 202300263 · Managing Relations The complaint is about; The landlord’s response to the resident’s concerns about staff conduct. The landlord’s response to the resident’s … 29 Apr 2024 No Maladministration Stonewater Limited (202200334) Case 202200334 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise and her request to be reimbursed for … 26 Apr 2024 No Maladministration The Riverside Group Limited (202305725) Case 202305725 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. 25 Apr 2024 No Maladministration Orbit Group Limited (202212706) Case 202212706 · Managing Relations The complaint is about the landlord’s handling of: The refurbishment of the kitchen and bathroom. The resident’s reports of various … 23 Apr 2024 No Maladministration Karbon Homes Limited inc Byker Community Trust (202213965) Case 202213965 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. … 23 Apr 2024 No Maladministration Sanctuary Housing Association (202224162) Case 202224162 · ASB/Abuse/Nuisance The landlord’s response to the resident’s request for soundproofing to be installed in her property. 22 Apr 2024 No Maladministration Canterbury City Council (202202145) Case 202202145 · Estate Management The complaint is about the landlord’s response to a request to remove moss from the roof. 19 Apr 2024 No Maladministration Anchor Hanover Group (202231153) Case 202231153 · Managing Relations The complaint is about the landlord’s response to concerns about the standard of service provided by the location and area … 19 Apr 2024 No Maladministration Habinteg Housing Association Limited (202227866) Case 202227866 · Old Property Condition migrated-2025 This complaint is about: The landlord’s handling of the resident’s request to pave the remaining area of her garden. The … 18 Apr 2024 No Maladministration Anchor Hanover Group (202210360) Case 202210360 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour. Complaint handling. 18 Apr 2024 No Maladministration Nottingham Community Housing Association Limited (202221893) Case 202221893 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak. 18 Apr 2024 No Maladministration Sanctuary Housing Association (202218569) Case 202218569 · Managing Relations This complaint is about the landlord’s handling of: The resident’s concerns about her boiler. The associated complaint. 12 Apr 2024 No Maladministration Hammersmith and Fulham Council (202206797) Case 202206797 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of reports of noise nuisance in relation to the resident’s laminate flooring. 12 Apr 2024 No Maladministration Longhurst Group Limited (202302371) Case 202302371 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for permission to install a driveway at her property. 12 Apr 2024 No Maladministration Your Housing Group Limited (202303695) Case 202303695 · Old Property Condition categories The complaint is about the landlord’s decision to replace an extractor fan in the resident’s bathroom. 11 Apr 2024 No Maladministration Clarion Housing Association Limited (202220476) Case 202220476 · Estate Management The complaint is about the landlord’s handling of removal of the resident’s vehicle and its contents. 11 Apr 2024 No Maladministration Notting Hill Genesis (NHG) (202127889) Case 202127889 · Estate Management The resident’s complaint is about the landlord’s handling of: Repairs to the communal door entry system. Leaks into the property. 11 Apr 2024 No Maladministration Paradigm Housing Group Limited (202225343) Case 202225343 · Managing Relations The complaint is about the landlord’s handling of: the leak from the flat above and the damage it caused to … 11 Apr 2024 No Maladministration Sanctuary Housing Association (202303963) Case 202303963 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns of a lack of security lighting. The landlord’s response … 4 Apr 2024 No Maladministration Yorkshire Housing Limited (202215862) Case 202215862 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. 3 Apr 2024 No Maladministration Stonewater Limited (202218759) Case 202218759 · Managing Relations The landlord’s response to the resident’s request to replace the windows within the property. The landlord’s complaint handling as also … 2 Apr 2024 No Maladministration Clarion Housing Association Limited (202123561) Case 202123561 · Health and Safety (inc. building safety) The complaint is about: The information provided by the landlord when the property was offered and whether there was a … 28 Mar 2024 No Maladministration Leeds City Council (202307845) Case 202307845 · Managing Relations REPORT COMPLAINT 202307845 Leeds City Council 28 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Mar 2024 No Maladministration Peabody Trust (202215374) Case 202215374 · Estate Management The complaint is about the landlord’s response to the resident’s reports of bamboo encroaching on her garden from a neighbouring … 27 Mar 2024 No Maladministration Clarion Housing Association Limited (202207527) Case 202207527 · Information and data management This complaint is about the landlord’s handling of the resident’s: Concerns about CCTV installed on the premises The associated complaint.