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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 704 of 16,595 decisions matching "property"

Decisions

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11 Mar 2021 No Maladministration Sanctuary Housing Association (202003165) Case 202003165 · Old Property Condition categories The complaint is about: the landlord’s response to concerns raised by the resident about breaches of health and safety protocol … 11 Mar 2021 No Maladministration Sovereign Housing Association Limited (201907579) Case 201907579 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: Flooding and water ingress at the property. The … 2 Mar 2021 No Maladministration Tower Hamlets Homes (202004413) Case 202004413 · Old Health and Safety categories The complaint is about the landlord’s handling of an annual gas safety check at the resident’s property, in particular: the … 28 Feb 2021 No Maladministration Rotherham Metropolitan Borough Council (201913135) Case 201913135 · Old Property Condition migrated-2025 The complaint is about: The landlord’s decision not to carry out requested adaptations to the chimney. The landlord’s response to … 26 Feb 2021 No Maladministration A2Dominion Housing Group Limited (202001158) Case 202001158 · Health and Safety (inc. building safety) The complaint is about: the landlord’s response to the resident’s request for information about the cladding on the building she … 26 Feb 2021 No Maladministration Flagship Housing Group Limited (201915211) Case 201915211 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports about: The landlord’s response to requests for adaptations. Animal … 26 Feb 2021 No Maladministration Sanctuary Housing Association (202003924) Case 202003924 · Managing Relations The complaint is about the landlord’s response to the resident's report of being stuck in the lift at her property. … 24 Feb 2021 No Maladministration Southern Housing Group Limited (202007148) Case 202007148 The resident complains about the landlord’s decision to refuse her request for the notice period for the property to be … 18 Feb 2021 No Maladministration Lambeth Council (201910354) Case 201910354 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about plans for electrical works at her property; response … 17 Feb 2021 No Maladministration Hammersmith and Fulham Council (201904615) Case 201904615 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s handling of the resident’s reports of a leak into his property. The landlord’s decision not … 16 Feb 2021 No Maladministration Notting Hill Genesis (202000349) Case 202000349 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s requests for adaptations to the property. Her reports of repairs … 12 Feb 2021 No Maladministration Citizen Housing (202003591) Case 202003591 The complaint is about the landlord: providing inaccurate information to the resident about the number of years remaining on the … 11 Feb 2021 No Maladministration Home Group Limited (202000698) Case 202000698 · Old Tenants Behaviour categories The complaint is about the landlord’s response to the resident’s report of an unauthorised person living in the neighbouring property. 10 Feb 2021 No Maladministration Clarion Housing Association Limited (202002439) Case 202002439 · Old Compensation categories The complaint is about: The landlord’s response to two leaks in the property including the length of time taken by … 10 Feb 2021 No Maladministration Notting Hill Genesis (202001127) Case 202001127 · Old Property Condition categories The complaint is about how the landlord had responded to the resident’s reports of issues with the satellite signal serving … 9 Feb 2021 No Maladministration Clarion Housing Association Limited (202000084) Case 202000084 · Old Property Condition categories The complaint is about the landlord’s decision to remove the resident’s light and fan fitting to resolve issues with the … 9 Feb 2021 No Maladministration Clarion Housing Association Limited (202002244) Case 202002244 · Old Complaints Handling categories The complaint is about the landlord’s: refusal to repair a dividing fence at the resident’s property; handling of the associated … 8 Feb 2021 No Maladministration One Vision Housing Limited (202003683) Case 202003683 · Estate Management The complaint is about the landlord’s decision not to allow partition of the rear garden at the property. 5 Feb 2021 No Maladministration Chorus Homes Group Limited (202004390) Case 202004390 · Information and data management The complaint refers to: The Landlord’s handling of a repair to the drain of the Resident’s property. The Landlord’s communication … 4 Feb 2021 No Maladministration Tower Hamlets Homes (202005444) Case 202005444 · Estate Management The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s decision not to … 3 Feb 2021 No Maladministration Notting Hill Genesis (202002298) Case 202002298 · Information and data management The complaint is about: The landlord’s handling of credits and compensation payments due to the resident following a substantial leak … 2 Feb 2021 No Maladministration bpha Limited (202002074) Case 202002074 · Old Tenants Behaviour categories The complaint is about the landlord’s response of reports of smells coming into the property from a neighbouring property. 2 Feb 2021 No Maladministration Magenta Living (202003279) Case 202003279 The complaint is about the landlord’s decision to allow contractors to carry out works at an empty property in the … 29 Jan 2021 No Maladministration London Borough of Sutton (201908725) Case 201908725 This complaint is about: The landlord’s response to the resident’s concerns about the property above being used as temporary accommodation. … 29 Jan 2021 No Maladministration Notting Hill Genesis (201811046) Case 201811046 · Old Property Condition categories The complaint is regarding the landlord’s handling of: Works required to the windows in the property Repairs to a back … 27 Jan 2021 No Maladministration London & Quadrant Housing Trust (202000464) Case 202000464 · Old Charges categories The complaint is about: the landlord’s handling of repairs to the communal areas of the building the property is situated … 27 Jan 2021 No Maladministration Metropolitan Housing Trust Limited (202007488) Case 202007488 · Estate Management The complaint is about the landlord’s handling of reports of it removing vegetation from the garden of the resident’s property … 23 Jan 2021 No Maladministration Gentoo Group Limited (202000538) Case 202000538 · Old Property Condition categories This complaint is about the landlord’s response to the resident’s request to bring forward the installation of double glazing to … 21 Jan 2021 No Maladministration Hyde Housing Association Limited (201909494) Case 201909494 · Financial The resident has complained about: The landlord’s response to her reports of a leak in her property, specifically that the … 21 Jan 2021 No Maladministration One Housing Group (202001816) Case 202001816 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to: A fire in the resident’s property The resident’s request for re-housing 20 Jan 2021 No Maladministration Notting Hill Genesis (201911978) Case 201911978 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident’s reports concerning: noise related ASB issues with the neighbours. the … 19 Jan 2021 No Maladministration Mosscare St. Vincent’s Housing Group Limited (202003392) Case 202003392 This complaint is about the landlord’s handling of the resident’s concerns about the information he was given about the Right … 18 Jan 2021 No Maladministration Wandsworth Council (202000746) Case 202000746 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of internal repairs to the property, including delays in completing repairs, poor communication … 15 Jan 2021 No Maladministration Six Town Housing Limited (202000098) Case 202000098 · Old Property Condition categories The complaint is about the landlord’s response to: repairs at the property; cigarette smoke entering the property. 13 Jan 2021 No Maladministration Leeds City Council (201912704) Case 201912704 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of repairs needed to the rear door, kitchen, window … 11 Jan 2021 No Maladministration Haringey Council (202003505) Case 202003505 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak coming from the property above her … 5 Jan 2021 No Maladministration London Borough of Hillingdon (202000105) Case 202000105 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports regarding: multiple instances of water ingress at his property … 4 Jan 2021 No Maladministration Thirteen Housing Group Limited (201908379) Case 201908379 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the residents: reports of anti-social behaviour (ASB); request to transfer to an … 24 Dec 2020 No Maladministration Brentwood Borough Council (202002909) Case 202002909 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s application for disability adaptations to her property. 23 Dec 2020 No Maladministration Catalyst Housing Limited (202005511) Case 202005511 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to be reimbursed for personal possessions which were damaged … 23 Dec 2020 No Maladministration Westminster City Council (201815568) Case 201815568 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about the cost and efficiency of the heating system … 22 Dec 2020 No Maladministration Clarion Housing Association Limited (201915302) Case 201915302 · Old Estate Management categories The complaint is about: The landlord’s response to resident’s reports of noise and heating issues; the landlord’s response to the … 22 Dec 2020 No Maladministration Hounslow Council (201911783) Case 201911783 · Moving/Buying/Selling Home The complaint is regarding: The landlord’s handling of the resident’s application under its mutual exchange process Its decision not to … 21 Dec 2020 No Maladministration East End Homes Limited (202005303) Case 202005303 · Managing Relations The complaint concerns: Information provided by the landlord about the electric meter of the property. The landlord’s handling of an … 18 Dec 2020 No Maladministration Eastlight Community Homes (202000056) Case 202000056 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about the deterioration of the garden at the property. 18 Dec 2020 No Maladministration Home Group Limited (201714878) Case 201714878 · Managing Relations The resident complains about: How the landlord handled the sale of a shared ownership lease, including the time taken and … 18 Dec 2020 No Maladministration Notting Hill Genesis (202000089) Case 202000089 · Old Compensation categories The complaint is about the landlord’s response to: The resident’s reports of decant works not being resolved when she returned … 16 Dec 2020 No Maladministration Warwickshire Rural Housing Association Limited (201913223) Case 201913223 · Old Property Condition migrated-2025 The complaints are about the landlord’s: Response to reports that the boiler at the property was not working. Decision not … 15 Dec 2020 No Maladministration Torus62 Limited (201913625) Case 201913625 · Old Property Condition migrated-2025 The complaint is about how the landlord responded to the resident’s concerns about the security of the fencing at his … 10 Dec 2020 No Maladministration Southampton City Council (201913487) Case 201913487 · Managing Relations The complaint is about the way the landlord dealt with the resident’s: report of a leak in his property in …